Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| STRUCTURE - BODY - HATCHBACK/LIFTGATE - HINGE AND ATTACHMENTS | ||||||||||||||||
| 99V213000 | DAIMLERCHRYSLER CORPORATION | from 08/01/1990 to 06/30/1994 | V (Vehicle) | 1318189 | 08/30/1999 | ODI | CHRYSLER GROUP LLC | 09/02/1999 | 10/15/1999 | |||||||
| Defect Summary | Vehicle description: mini vans. the bolts used to attach the strut to the body and the rear liftgate can accumulate fatigue damage if three factors combine. if the bolt is loose, the gas strut is over-pressurized, and the frequency of opening and closing cycles is higher than for the average customer, the bolt can fail. | |||||||||||||||
| Consequence Summary | Personal injury could occur if the bolts break allowing the liftgate to fall suddenly. | |||||||||||||||
| Corrective Summary | Dealers will inspect for loose fasteners, if the fasteners are loose, the strut (and integral bolts) will be replaced. if the bolt shows evidence of torque, the bolt will be removed, larger washers will replace the existing washer and the bolt will be reinstalled and hand tightened to the target torqued. | |||||||||||||||
| Notes | Owner notification began during august 1999. owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact chrysler at 1-800-992-1997. also contact the national highway traffic safety administration's auto safety hotline at 1-888-327-4236. | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STRUCTURE - BODY | |||||
| 233599REVA | 10/01/1999 | 233599 | 612160 | Subject on the child seat tether anchors. *mjs | 06/06/2000 |
| STRUCTURE - BODY - DOOR | |||||
| 231393 | 03/01/1993 | 39538 | Outside door handle replacement. *tw | 11/01/1995 | |
| 231393A | 06/01/1993 | 23-13-93 | 39529 | Outside door handle replacement. *tw | 11/01/1995 |
| 230693 | 02/01/1993 | 39541 | Revised sliding door center and lower track over-travel stops. *tw | 11/01/1995 | |
| STRUCTURE - FRAME AND MEMBERS | |||||
| 230397 | 02/14/1997 | 51942 | Difficult to clean light colored chalky residue from plastic body components that are molded in black. *tw | 07/17/1997 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| STRUCTURE | ||||||
| EA94005 | CHRYSLER GROUP LLC | 01/31/1994 | 10/25/1995 | LIFTGATE LATCHES | 95I001000 | |
| Liftgate latches in the subject vehicles have failed in low and moderate speed impacts resulting in occupant ejections, injuries, and fatalities.there are two failure modes associated with latch failure: fork bolt-detent lever bypass, and inertial unlatching.nhtsa analyses of chrysler and peer minivans took the form of static and dynamic crash testing, engineering evaluations, complaint and field analyses, and real world data analyses.a technical report discussing these analyses can be found in the engineering analysis technical report in the public viewing file.chrysler has advised nhtsa that it will conduct a campaign to replace the latches on all the subject vehicles.the chrysler campaign will consist of notification letters to all owners; free replacement of all latches with stronger, safer latches regardless of the age of the minivans; national advertising to promote customer awareness of the campaign; quarterly reports regarding campaign completion rates; as well as additional measures to ensure a high completion rate, above and beyond the actions that normally would be taken in a formal safety recall.these include follow up written and telephonic notifications to owners who do not bring their vehicles in for corrective action.nhtsa firmly believes that the crash performance of the latches on these minivans raises serious safety concerns, and that the campaign addresses these concerns.the chrysler corrective action will increase the strength of the liftgate latches and decrease the potential for inertial unlatching, thereby reducing the risk of crash-related openings of the liftgate and possible occupant ejection through the liftgate opening.owners of chrysler minivans will get a stronger, safer latch free of charge at the earliest possible time, without the need for further technical investigation and complex and time-consuming litigation with an uncertain outcome.based on the above, odi is closing this investigation. | ||||||
| EA96027 | CHRYSLER GROUP LLC | 10/31/1996 | 05/16/1997 | ALLEGED REAR LIFTGATE SUPPORT FAILURE | 97V079000 | |
| The retainer bolt of the rear liftgate support cylinders may shear resulting in sudden collapse of the rear hatch door. | ||||||
| PE96035 | CHRYSLER GROUP LLC | 05/06/1996 | 10/31/1996 | ALLEGED REAR LIFTGATE SUPPORT FAILURE | 97V079000 | |
| The retainer bolt of the rear lift gate support cylinders may sheer resulting in the sudden collapse of the rear hatch door. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE - BODY | |||
| 03/12/1998 | |||
| When driving at any speed there is a knocking noise coming from under the vehicle. *ak | |||
| STRUCTURE - BODY - DOOR | |||
| 05/14/2002 | 2 | 05/01/2002 | |
| The welds have failed on both doors. the passenger door is sagging and must be slammed to shut it.*ak | |||
| 02/28/1995 | 2 | 02/01/1995 | |
| The selling dealer was approached twice about the door misalignment. they stated we could have the door trim stripes and mouldings aligned or the closing problem fixed, not both. they stated that they had seen this problem before. they did not want know the cause. associated with this problem are dimple dents in the area, just above the outside door handle. the spot welds securing the door hinges to the door frame assembly have failed. the skin of the door slides before and after as the door is closed and shakes when the vehicle is in transit. the dimple dents are a diagnostic of this failure. there are thousands of these 93, 94 and 95 chrysler /dodge and plymouth minivans on the road with the dents. for a long while i believed that they had all been unlucky in the parking lot. having seen the hinges floating free and the door skin moving before and after against the spot welds of the trailing edge of the door, i now know the dents are from the failed door hinges. jerry's collision center in springfield va says they have seen many of these failures. shop repair cannot be guaranteed, and they suggest replacement of the door. this shop is very competent. they do the body work for the white house cars. *ak | |||
| STRUCTURE - BODY - DOOR - HINGE AND ATTACHMENTS | |||
| 09/01/2001 | |||
| Door hinges on front passenger's side needs to be continuously welded. please provide more information. *ak | |||
| STRUCTURE - BODY - HATCHBACK/LIFTGATE | |||
| 10/12/1996 | 1 | ||
| Rear hatchback window exploded while vehicle was parked inside garage. *ak *slc | |||
| STRUCTURE - BODY - HATCHBACK/LIFTGATE - HINGE AND ATTACHMENTS | |||
| 1 | |||
| A few months ago the consumer received a recall notice# 99v213000 subject: lift support bracket. the vehicle was taken to the dealer for repair. during the repair, the owner noticed a crack where the lift connected to the gate. the mechanic said it had nothing to do with the recall. recently, the liftgate was opened. it separated and fell on the owner. the owner requested a call back. *ak *scc *jb | |||
| While shutting hatch support arm broke, swinging up and breaking the cargo window. dealer has not been contacted. *ak | |||
| 12/22/1999 | 1 | ||
| Recall repair scheduled (99v-213) however dealership did not complete work. *mjs | |||
| STRUCTURE - BODY - HATCHBACK/LIFTGATE - SUPPORT DEVICE | |||
| No parts available for liftgate. nhtsa recall #95i00100. please describe details. *ak | |||
| STRUCTURE - BODY - TAILGATE - HINGE AND ATTACHMENTS | |||
| 09/07/2000 | 0 | ||
| Liftgate support arm came loose, and liftgate slammed shut, and glass shattered. glass flew about 15 feet, consumer felt this was very dangerous because children were present, and consumer was cut.*ak | |||
| 09/07/2000 | |||
| Arms that hold liftgate came apart and liftgate slammed shut, and glass shattered everywhere.*ak | |||
| STRUCTURE - BODY - TRUNK LID | |||
| 07/04/2002 | 1 | 12/01/2099 | |
| Rear liftgate support failure damaged internally. dealer said no recall. this is safety hazarous because children were present. dt | |||
| 05/02/2001 | |||
| Recall 99v21300 repairs done on liftgate support, but liftgate support broke again. *ak | |||