Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| AIR BAGS - FRONTAL | ||||||||||||||||
| 02V293000 | DAIMLERCHRYSLER CORPORATION | from 01/01/1995 to 02/28/1998 | V (Vehicle) | 1500521 | 11/18/2002 | ODI | CHRYSLER GROUP LLC | 11/07/2002 | 11/07/2002 | |||||||
| Defect Summary | On certain mini vans, the clockspring assembly may have been wound incorrectly during the vehicle assembly process. | |||||||||||||||
| Consequence Summary | This condition will manifest itself through illumination of the air bag warning lamp, and could eventually result in a driver's air bag open circuit, if the part is not replaced in a reasonable amount of time. | |||||||||||||||
| Corrective Summary | Dealers will replace the clockspring assembly on all vehicles with 70,000 miles or less. an extended lifetime warranty will also be placed on this component for all affected vehicles, regardless of mileage. daimlerchrysler will also reimburse owners who have paid to have the clockspring replaced on their vehicles. owner notification began november 18, 2002. owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact daimlerchrysler at 1-800-853-1403. | |||||||||||||||
| Notes | Also, customers can contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236). | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| AIR BAGS | |||||
| 0801102 | 08/19/2002 | 635678 | Concerns with the air bag warning indicator lamp on intermittently or constantly. *tt | 10/30/2002 | |
| 082700 | 09/29/2000 | 6092304 | Subject regarding non-deployed airbag handling procedures. *tt | 12/04/2000 | |
| 970919083297 | 09/19/1997 | 54423 | Authorized airbag deactivation for medical necessity. *yc | 04/07/1998 | |
| AIR BAGS - ON-OFF SWITCH ASSEMBLY | |||||
| 083799 | 11/12/1999 | 081798C | 6089800 | Daimlerchrysler corporation is now offerinb airbag on / off switches for selected vehicles. *tt | 02/25/2000 |
| 081798 | 12/30/1998 | 603153 | Subject regarding airbag on - off switches. *yc | 02/05/1999 | |
| 081798 REV B | 09/18/1998 | 081798 REV A | 602450 | Subject regarding the airbag on-off switches. *yc | 11/05/1998 |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| AIR BAGS | ||||||
| PE00032 | CHRYSLER GROUP LLC | 08/08/2000 | 02/21/2001 | AIR BAG CLOCKSPRING | 02V293000 | |
| Alleg that the vehicle's air bag readiness indicator lamp (air bag light) illuminates to indicate potential air bag system failure | ||||||
| AIR BAGS - FRONTAL - SENSOR/CONTROL MODULE | ||||||
| DP96014 | CHRYSLER GROUP LLC | 11/14/1996 | DEFECTIVE AIR BAG CRASH SENSOR | |||
| Cfas petitioned the agency to conduct an investigation to determine whether the airbag crash sensor and/or deployment systems for the 1991-92 chevrolet corsica/beretta, 1990-92 ford taurus, and 1994-96 chrysler minivans are defective.cfas allege that information on low speed crashes where occupants have suffered fatal injuries suggests [that the above vehicles] have defective airbag crash sensor and/or deployment systems. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| AIR BAGS | |||
| 07/09/2007 | 71000 | 1 | 12/30/1996 |
| The vehicle was traveling westbound when it hit the left lane guardrail at 65 mph, then spun to the right shoulder lane and hit the other guardrail head on. it then came to a halt upon spinning 180 degrees facing the south part of the highway. *jb | |||
| 09/22/2005 | 2 | 11/24/2000 | |
| My specific on the problem is with our 1996 chrysler town & country minivan and specifically airbag light on, horn/cruise not working. in searching the internet, i see that this is indicative of the clockspring being faulty. while i find the chrysler has a program in place to repair minivans with this problem, the information leads me to understand that this is only for cars with less than 70,000 mile on them - as our vehicle is now 9 years old, it is unreasonable to expect the odometer be at under 70,000 miles. i feel that this is unreasonable, in that the defect renders the airbag useless. i will be contacting the local dealer, however, if this 70,000 miles restriction is in place, and purse remedy of the situation. if the nhtsa has knowledge of this restriction, i would ask that the nhtsa direct chrysler to cover any vehicle having this defect, regardless of mileage. *jb | |||
| 10/18/2004 | 85000 | 1 | |
| The air bag light started coming on intermittently. currently, the air bag light stays on all the time. consumer does not have air bags, and the dealer wants $200.00 to make the repairs.*ak dealer repair airbags at no cost to consumer. consumer added dash lights are not working properly. *tt | |||
| 06/10/2004 | 131000 | 2 | |
| While driving the transmission failed and the vehicle was unable to shift gears. transmission was replaced twice, however the problem recurred. *ak the horn airbag and cruise control have been replaced. the vehicle had brake problems. the dealer determined that the front brakes were at 45% but the rear brakes were at 70%. the dealer cleaned and adjusted the brakes. the a/c failed, the dealer replaced the fan module. the power door locks failed. the cd player doesn't work. the low beam head lights do not provide enough light therefore the consumer has to leave the high beams on to see. this problem has been checked three times but the dealer said they seem correct. the passenger seat broke. the starter failed and as a result the vehicle would not start. the steering pump failed and as a result the steering wheel became tight when making turns. the rear heater lines were leaking. the water pump leaked. *nm | |||
| 01/25/2004 | 93900 | 1 | 09/01/2002 |
| Air bag warning light, no horn, no cruise control. possible cause clock spring harness. | |||
| 01/15/2004 | 96000 | 3 | 02/27/1996 |
| 1996 chrysler town and country minivan airbag light comes on and stays on. horn does not work. cruise control does not work. article in newspaper indicated that the national highway traffic safety administration is investigating model years 1998 and 1998, but i am experiencing this problem with 1996 model. *ak | |||
| 12/11/2003 | 68000 | 1 | 05/15/1999 |
| After starting the vehicle air bag light illuminated and stayed on the remainder of the time that vehicle was being operated. dealership notified, but was unable to resolve the problem. *ak *mr | |||
| 04/09/1999 | 90000 | 12/10/1995 | |
| The spring in my steering wheel has broken, airbags are inoperative, horn is inoperative, not to mention the other things that won't work because of it. i understand there was a recall on it...up to 70,000 miles, i never received anything about this, i was only told that it would cost 250 dollars to get it fixed by chrysler. *nlm | |||
| 05/01/2002 | 132000 | 1 | 12/01/1997 |
| I have a 1996 chrysler town and country minivan and for over a month the air bag light began to stay on. i didn't worry about it as i believed that it was likely that my air bag still worked, but i was certainly wrong about that. my cruise control was and still is operating erratically. yesterday i discovered that the horn did not work. i also was told that all three problems were likely caused by a broken or damaged clock spring. i believe that chrysler should definitely b e required to issue a recall regarding these serious safety defects (the air bag and the horn are safety equipment) and repair it completely for the owners at no charge. *nlm **dimsii ivoq entry posted after 12/12/02 cut-over to artemis*763081 | |||
| 10/31/2002 | 1 | ||
| The vehicles clock spring failed. *dt *nlm | |||
| 02/10/2003 | 66700 | 09/27/1995 | |
| I recieved a recall on my chrysler town & country for replacement of the clockspring and the dealer would not do it. they have my recall card and won't give it back | |||
| 01/15/2003 | |||
| Consumer is having problems with the clock spring. | |||
| 05/04/2002 | 1 | 08/01/2095 | |
| Head on collision with a quarry dump truck at an uncontrolled intersection. air bags did not deploy. van was totaled. dt | |||
| 11/01/2099 | |||
| Air bag light stays on, horn and cruise control inoperable. dt | |||
| 10/01/2002 | |||
| Consumer states air bag light came on without warning. dealer advised air bag needs to be repaired. *mr | |||
| 09/07/2002 | 1 | 01/01/2099 | |
| Clockspring failure making airbag and cruise control inoperable. | |||
| 08/01/2002 | |||
| Belt tension and power string failed, causing horn/ airbag, and cruise control to fail. | |||
| 08/08/2002 | 1 | 08/01/2096 | |
| Clock spring assembly was replaced on 09/03/02. air bag light stayed on and cruise control did not work prior to replacement . cost $180.83. other incidents of this problem are well documented on the internet. replacement work performed by lucas smith dodge, 1600 parkway west, festus, mo 63028, (636)933-5000.*ak | |||
| 1 | 06/01/2000 | ||
| No summary listed for above vehicle. *ak | |||
| 10/20/2001 | 01/01/2000 | ||
| Clock spring failure resulting in air bag light staying on - e.g. the drivers air bag probably won't deploy if an accident occurs - also the horn no longer works | |||
| 07/01/2002 | 1 | 09/01/1996 | |
| Airbag light is on at all times, horn also stopped working.*ak | |||
| 03/01/2002 | 1 | 07/01/2000 | |
| No summary listed for above vehicle. *ak | |||
| 05/23/2002 | 06/01/2095 | ||
| Airbag light stays on or blinks intermittently, horn and cruise control doesn't work - ***dangerous*** - will have dealer replace defective clockspring harness - recall??? | |||
| 09/01/2001 | 1 | 12/20/1998 | |
| The instrument panel air bag indicator light comes on due to srs air bag assembly failure. *yh | |||
| 1 | 10/16/1996 | ||
| Consumer had clock spring and air bag module replaced because of concerns with the air bag light being on. *jg | |||
| 09/01/2001 | 1 | 03/01/1999 | |
| My cruise control is intermittent, my airbag light comes on intermittenly, might windshield wipers come on intermittently. horn sporadically does not work.*ak | |||
| 03/11/2002 | 1 | 12/01/1995 | |
| Failure of part caused cruise control, horn and airbag to be non-operational. this is a safety hazard that occured at 65 mph on the freeway. if an accident had occured, i would have been unable to operate the horn to alert another vehicle and the airbag would not have deployed. in addition, the cruise control failed while in use on the freeway which also could have resulted in an accident.*ak | |||
| 01/01/2001 | |||
| No summary listed for above vehicle. *ak | |||
| 02/15/2002 | 1 | 12/01/2000 | |
| Clockspring failure causing driver's airbag/ cruise control, and horn to stop functioning.*ak | |||
| 09/01/2001 | 1 | 12/20/1998 | |
| The instrument panel air bag indicator light comes on due to srs air bag assembly failure. *yh | |||
| 09/01/2001 | 05/01/1996 | ||
| Clock spring failure just like the ones that failed on several friends chrysler mini-vans. this causes the horn to stop, airbag light to come on, and the cruise control to stop working. this is a safety item and the nhtsa need to investigate chrysler on this and go public!!!! | |||
| 09/21/2001 | 1 | ||
| The horn/airbags, and cruise control are inoperable. dealer contacted. *ak dealer stated that the clockspring an electrical part that sits behind the steering wheel failed, dealer also stated that this is a common problem with these particular vehicles. *tt | |||
| 08/10/2000 | 09/01/1999 | ||
| Horn,cruise control,and air bag none functional.*ak | |||
| 01/01/2002 | 1 | ||
| Horn does not blow, airbag light stays illuminated, and cruise control does not work. *ak *jb | |||
| 1 | 10/16/1996 | ||
| Consumer had clock spring and air bag module replaced because of concerns with the air bag light being on. *jg | |||
| 01/01/2001 | 1 | 06/01/1996 | |
| Airbag light remains illuminated on the dash. also, cruise control and horn are inoperative. *ak serpentine belt failed. tensioner belt failed and was replaced. mirror light is out. dealer replaced the faulty clockspring. *yh | |||
| 01/10/2001 | |||
| Air bag sensor light remains on. criuse control and horn are inoperative. dealer notified. feel free to provide any further information.*ak | |||
| 11/12/2001 | |||
| Horn and cruise control are inoperative. also, air bag light stays on. contacted dealer. please add vin. *ak | |||
| 10/15/2001 | 1 | 04/01/1998 | |
| Cruise control and horn do not work, airbag light illuminated. *ak possible clock spring failure. *yh | |||
| 06/01/2001 | |||
| No summary listed for above vehicle. *ak | |||
| Airbag light was on intermittently and stays on, performed diagnostics, no codes present and could not get light to come on, also coolant leak at hose at rear leaf spring, replace rear coolant tube-rubbed through on spring, | |||
| 09/01/2001 | |||
| Abs light stays on, and horn/ cruise control do not work. rear a/c unit for the passengers only work on high speed. consumer spoke with service technician over the phone, and technician indicated it could possibly be the clock spring.*ak | |||
| 10/21/2001 | |||
| Air bag light stays on/ horn doesn't blow, and cruise control is not working. contacted dealer, and dealer stated that clock spring might be defective.*ak | |||
| 12/01/1996 | 99 | 07/01/1996 | |
| Both problems are perennial, in form i could not specify. air bag light is always on and may fail in an accident; horn, by not working may not prevent an accident, it almost happened once already; cruise control is an inconvenience not having. wipers go on by themselves, specially when turning on the blinkers. at times wipers don't stop and may divert your attention from traffic, it could be a dangerous situation. *ak | |||
| 06/01/1996 | |||
| Horn fails to work along with an air bag warning light that doesn't turn off; transmission of the car had to replaced in less than four years; electrical systems in the car acts rather sporadic, radio turns off and on by it self; air conditioning no longer works/ hose failed radiator , and water pump had to be replaced | |||
| 09/01/2001 | 0 | ||
| Air bag light comes on intermittentley without prior warning. dealership is aware of problem, it is the clock spring. *ak | |||
| 08/10/2001 | |||
| Air bag light keeps coming on and staying on. contacted dealer, and the dealer stated that the air bag will not come out when light is on. *ak | |||
| 08/01/2001 | |||
| Airbag clock spring material causes blinkers and other electrical components to malfunction. dealer has been contacted. please provide further details.*ak | |||
| 07/20/2001 | 1 | 04/01/2001 | |
| According to 2 dealers. the clock spring for the air bag, if defective, will fail to deploy the airbag. dealer says it is a very common thing to go bad but the manufacturer considers it a wearable item. (if bad, it will fail to deploy the airbag... is this not a major safty concern, especially since it is a common failure in chryler mini-vans?). *ak | |||
| 07/01/2001 | 1 | 08/01/1996 | |
| Failure of horn was notice to alert another vehicle. air bag warning light comes on and goes out during driving.. *ak | |||
| 1 | 07/01/1996 | ||
| Due to the failure of the clock spring assembly, my cruise control, horn and air bag all failed as well. if i had experienced a crash the driver's side air bag would not have deployed. | |||
| 03/15/2001 | |||
| Ea 01 007/air bag clockspring: air bag light remained on while driving. also, horn and cruise control were inoperative. dealer was notified. feel free to provide any further information.*ak | |||
| 06/15/2001 | |||
| Airbag light is on, horn and cruise control stopped working. clock spring assembly needs to be replaced. *ak | |||
| 05/01/1999 | |||
| Cruse control failure and air bag light at same time. *ak | |||
| 04/01/2001 | 0 | ||
| Airbag light came on and it won't go off. also, vehicle wanders to left to right. dealership is aware of problem.*ak | |||
| 12/01/2000 | |||
| Pe 00 032/air bag clock spring failure: reporting inoperative horn and cruise control. also, air bag light sensor remained on while traveling. dealer notified, and informed consumer that vehicle was not cover under extended warranty or a recall. provide any further information. *ak | |||
| 05/21/2001 | 1 | 10/01/1999 | |
| The clock spring in the steering wheel failed. this in turn controls the horn, cruise control and above all, the airbag. when i went to the dealership, the service advisor knew exactly what the problem was, without performing a diagnostic. this was one of several he knew of and was rumored to be a recall. i contacted customer service at chrysler, but received the expected brushoff, and was told that as the steering wheel was turned it causes the part to wear. this seems unacceptable, especially with a safety component. you may as well tell me that the seatbelt latch will fail after so many connections.*ak | |||
| 02/01/1996 | |||
| Cruse control and horn quit working when air bag light came on.*ak | |||
| 05/11/2001 | 0 | ||
| While driving air bag light will come on and off. dealer had been contacted, and they said that was not a recall. consumer will be charged for repairs. *ak | |||
| 02/01/2001 | 1 | 06/01/2000 | |
| Clock spring malfunctioned, causing air bag warning light to illuminate and cruise control not to activate.*ak *jb | |||
| Clock spring malfunctioned, causing air bag warning light to illuminate and cruise control not to activate. please give any further details.*ak | |||
| 04/14/2001 | 1 | ||
| Airbag light started to flash. currently, it stays on all the time.*ak the dealer rplaced clock spring as possible cause for air bag light problem. *yh | |||
| 01/06/2001 | 1 | 02/01/2000 | |
| Clock spring failure causing airbag to fail, causing cruise control to fail and also causing horn to fail. the mechanic said the failures were due to the clock spring failure. | |||
| 04/01/2001 | |||
| Air bag light stays on. contacted dealer, and dealer can't find out whats wrong.*ak | |||
| 01/02/2001 | 07/01/1996 | ||
| In january 2001, my 1996 chrysler town & country minivan's airbag warning light came on and has stayed on continuosly since that time. at the same time ... my horn and cruise control stopped working as well. i have checked the fuses and they are all in proper working order. today, i learned from your web site that cnn.com reported on this very problem on 3-19-01. this article prompted me to file this report. with all three failures, airbag warning light, no horn and no cruise control, i'm assuming the airbag is defective and will not deploy in the event of a frontal crash. *ak | |||
| 03/01/2001 | 04/01/1996 | ||
| It seems there is a problem with the chrysler mini-vans, the clock spring in the steering wheel that connects the speed control, horn and air bags to the electrical system in the van. the air bag warning light keeps coming at all times when turning the steering wheel. the speed control, and horn also do not work when the air bag light is on. this concerns me that the air bags will not work because of this defective connection in the steering wheel. according to a recent article in the press, chrysler has sold over 124,000 of these parts. i recently was involved in a collision in which the air bags should have deployed and didn't.*ak | |||
| 04/04/2001 | 1 | 06/01/1996 | |
| Air bag light was on, and dealership was unaware of any defect with air bag. *ak clock spring was replaced. *slc | |||
| 09/15/2000 | 06/01/1996 | ||
| I saw on the news that you are looking into cruise control and air bag failures in 1996 chrysler town & country vans and i wanted to notify you that i am having problems with mine. in addition the front wipers come on unexpectantly - distracting the driver. | |||
| 06/28/2000 | 01/01/1996 | ||
| Please advise me how to proceed, i have read that nhtsa is investigating the issue. given the number of faulty clock spring assemblies (124,511) i am wondering if i am eligible for a refund on the expenses incurred to fix this problem. thank you.*ak | |||
| 03/04/2001 | 1 | 02/01/1996 | |
| Clock spring failed, had heard you were investigating. *ak | |||
| 11/18/2000 | 1 | 02/01/1996 | |
| The airbag light would not go off. i took the van back to the dealer, and they replaced the clock spring and charged me over $330. they told me it was not covered under our extended warranty. i will be happy to send or e-mail a copy of the bill to you. thanks | |||
| 01/01/1999 | 1 | ||
| When turning vehicle on, engine chimes ring and it keeps ringing intermittently. also, airbag light comes on. *ak dealer attempted to fix however did not remedy problem. *slc | |||
| Srs light stays illuminated while vehicle is in motion. also, cruise control and horn assembly are inoperable.*ak | |||
| 1 | |||
| The air bag light would illuminate intermittently, the consumer took the vehicle to the dealer who informed them that the air bag was not operatimg properly and would not have inflated during an accident due to a faulty clock spring, the consumer feels that the manufacturer should pay for this repair. nlm | |||
| 02/20/2001 | 1 | 07/01/1996 | |
| Airbag light came on/horn and cruise conrol stopped working, dealer stated clock spring assembly needed to be replaced. *ak | |||
| 12/14/2000 | 1 | ||
| Consumer's airbag warning light flickered on & off for a month. then, stayed on another month. during that time cruise control was malfunctioning. dealer replaced clock spring, since then no problem.*ak | |||
| 03/01/2001 | 1 | 06/01/1996 | |
| Srs light stays illuminated while vehicle is in motion. also, cruise control/ horn assembly are inoperable.*ak dealer replaced clock spring assembly. *slc | |||
| 1 | 07/01/2000 | ||
| Air bag light is on, horn and, cruise control do not work.*ak driver side passenger door lock failed. *slc | |||
| 1 | 04/01/1998 | ||
| Clock spring is bad. also, air bag warning light came on. dealer has replaced clock spring.*ak driver side sliding door does not unlock due to latch failure. *yh | |||
| 03/15/2001 | 1 | ||
| Airbag light has come on. took vehicle to the dealership and they were aware of defect. *ak | |||
| 1 | 07/10/1996 | ||
| Horn is not active/ cruise control doesn't work, and air bag light is illuminating on dash panel. dealer has been contacted, and was willing to replace clock spring for a fee.*ak | |||
| 02/01/2001 | |||
| Airbag light came on/horn, and cruise control failure. consumer took vehicle to a private mechanic who has repaired vehicle. please provide any additional information/attachments.*ak | |||
| 02/08/2001 | 1 | 10/17/1996 | |
| Airbag light came on, dealer replaced clock spring assembly. *ak radio was cutting out when going around corners and tape player would not work, dealer replaced radio. *slc | |||
| 03/12/2001 | |||
| Airbag light came on, and both horn and cruise control do not work. defect can cause serious damage in event of an automobile accident.*ak | |||
| 02/01/2001 | 1 | 03/15/1996 | |
| Airbag light is on, and horn/cruise control doesn't work at all. dealership is aware of problem.*ak spiral clock spring replaced. *slc | |||
| 02/16/2001 | 1 | 03/08/1996 | |
| Airbag light came o/ horn stopped working. dealer found clock spring assembly had to be replaced. *ak the manufacturer agreed to cover only 50 percent of the repair cost when the consumer reported the problem. *yh | |||
| While traveling noticed air bag indicator light on, no power steering or horn. technician stated that clock spring needed to be replaced. please provide further information. *ak | |||
| 03/01/2001 | 1 | 04/01/2000 | |
| Airbag light came on intermittently and then stayed on at all times, cruise control and horn did not work. mechanic replaced clock spring which corrected defect. *aik *slc | |||
| 08/01/2000 | 1 | 06/01/2000 | |
| Airbags light stays on. also, cruise control and horn are not working due to defective clock spring.*ak | |||
| 12/05/2000 | 6 | 06/01/1996 | |
| Air bag light permanently on due to failed clock spring assembly, air bags disabled, also affected horn and cuise control. vehicle suffers from unusual power drains/fluctuations, battery replaced 3 times within 3 1/2 years. electronic door locks (four doors) frequently fail, can only service when failure is consistent. vehicle occasionally stalls (abruptly) at any speed, throttle system serviced a few times (outside of tune-ups) with little benefit. front and rear windshield wipers activate by themselves quite often (but never at the service shop/dealership), with no set pattern, multifunction switch replaced twice. all problems except for air bag (customer paid for repair as well as for other problems) still persist.*ak | |||
| Air bag light illuminated on dashboard. consumer contacted dealer. dealer stated that clock spring had short circuited which could cause air bag to deploy without a cause or not deploy with a cause. clock spring was replaced. *ak the consumer believes the rpair should be the responsibility of the manufacturer. *yh | |||
| 11/02/2000 | 01/01/1998 | ||
| This part is failing on alot of vans according to the service department o moser dodge . when this part failed we were trying to warn another car that pulled out in front of us by using the horn thats when we heard a pop and the air bag light went on. when this happens you lose your horn,airbag,and cruse control. i believe this to be a safty issue and a defective design as there is nothing an owner can do to cause this condition. the dealer would not return the old parts when asked to do so. hope you look into this problem. thank you. *ak | |||
| 08/15/2000 | 1 | 08/01/1995 | |
| Air bag warning light displayed intermittently at first, now on all the time | |||
| 08/01/2000 | 01/01/1996 | ||
| The airbag light on the dash panel comes on and stays on most of the time now. ocasionally, it goes off. i am very concerned that the airbags may not work properly in case of a crash. *ak | |||
| 07/08/1999 | 1 | 06/01/1995 | |
| Upon rear impact consumer drivers seat back collapsed and air bags did not deploy, consumers sustained broken finger, unoccupied captain style seat broke out of its anchoring during accident. nlm | |||
| 03/16/2000 | 0 | ||
| Airbag light kept coming on and stayed on while driving. consumer felt that airbag may not go off in an accident. took vehicle to dealer and , and they found that clock spring was defective. *ak | |||
| 1 | 01/12/1996 | ||
| When making a turn with air conditioning on vehicle will shut completely down, causing a loss of power. the dealer has been contacted.*ak condensation from the a/c was falling on the elctrical component causing the vehicle to die this occurs because of the flaw in design. sliding door sticks. windshield wipers failed. hazard device failed. horn malfunctions. air bags failed. *yh | |||
| 10/16/1999 | 01/01/1997 | ||
| The air bag light would come on constantly and would stay on. also, horn failed to operate properly when used and windshield wipers would come on & off by themselves whenever the turn signal was in use. problem is intermittent& has been happening for two years. *ak | |||
| 11/28/1999 | 1 | 02/01/1996 | |
| The airbag light on dash came on. took to dealer for estimated repair cost. expected it to be repaired free, since this is a non-maintenance item. the van is less than four years old, but is out of manufacture's warranty due to mileage. expected this to be covered. dealer said that the cost would be $75 dollars to find the problem which we agreed. then said it would cost $300 to repair, but the $75 would be credited to the repair & we would only need to pay an additional $225 if we repaired it within a reasonable time. the dealer was fitzgerald dodge in frederick, md, which is the same family of dealerships i bought it from (fitzgerald's lakeforest chrysler/plymouth in gaithersburg, md). my question shouldn't they repair this free since the van is less than four years old, never in an accident and the air bag has never been deployed? please contact me as soon as possible. i want this corrected because my wife and family are on the road daily in this van and i fear for their safety without the air bag(s) working. | |||
| 10/15/1999 | 2 | ||
| Air bag light illuminated due to failure of the clock spring on two occasions. | |||
| 09/13/1999 | 2 | 01/01/1996 | |
| 1)transmission failure - codes 36, 53, 54 found in system. seals & clutches, carrier gears & trs sensor replaced. transmission assembly disassembled for recondition. 2)driver side air bag - clock spring assembly replaced to correct air bag light. | |||
| 02/20/1999 | 1 | 02/01/1997 | |
| Transmission made grinding noise under 30 miles per hour. told it was the differential. we had the towing package and have never towed anything. replaced at dealership for $2100. air conditioner evaporator has a hole in it. have not repaired yet. other minor problems: oxygen sensor replaced, water pump replaced, windshield wiper control replaced, air bag component replaced. *ak | |||
| 05/05/1999 | 1 | ||
| Intermittently air bag light would stay on while the vehicle was in motion. dealer replaced the clock spring. manufacturer has been notified. *ak | |||
| 03/30/1996 | |||
| Frontal collision, impact 12:00 speed 30 mph, driver and passenger airbag deployed, passenger air bags deployed, causing eye injury to 9-year old child.*ak | |||
| AIR BAGS - FRONTAL | |||
| 03/27/2005 | 39000 | 1 | 04/13/1998 |
| The clockspring has failed in my 1996 chrysler town & country rendering the air bag useless, the horn useless and the cruise control useless. i am scared to use this vehicle to transport my family. *nm | |||
| 07/05/2001 | 1 | ||
| Clockspring replacement. *mr after the consumer paid for the repairs, he received a recall letter in the mail regarding the clock spring and is now requesting reimbursement. the radio was inoperative. *jb | |||
| 11/01/2003 | 1 | ||
| My 1996 chrysler town & country minivan has a faulty clockspring assembly. my airbag warning light lamp is on and my cruise control and horn do not work. in regards to the national highway traffic safety administration investigation of this problem, will chrysler be obligated to recall and fix these defect before accidents and possible fatalities occur? *jb | |||
| 11/25/2003 | 99000 | 1 | |
| While vehicle was parked dual airbags deployed inadvertently. *ak | |||
| 1 | |||
| Consumer requesting reimbursement for clock spring purchased for vehicle before recall was released. *mr *scc *jb | |||
| 10/10/2001 | 75000 | 3 | 05/01/1996 |
| The clock spring should be covered, but manufacturer says they won't warranty it. inspite of service contract. ****ak dims 11 ivoq entry posted after 12/12/02 cut-over to artemis****755758. | |||
| 10/12/2002 | |||
| While sitting at an intersection another vehicle rear end into his vehicle . the airbags didn't deploy at all and the dealership is aware of the problem. ts | |||
| 09/25/2002 | |||
| Consumer states that airbag light has illuminated. took to dealer and dealer stated clock spring needs replacing. consumer feels airbag may not deploy. please provide any further information. ts | |||
| 04/21/2002 | |||
| Vehicle was involved in a rear end collision at 45 mph or less and neither air bag deployed. dealer and manufacturer have not been notified at this time. feel free to provide any further information.*ak | |||
| 06/01/2002 | |||
| While traveling on highway and without prior warning there was a small collision. upon impact, airbags didn't deploy.dealership is aware of problem.*ak | |||
| 05/04/2002 | 1 | 08/01/1995 | |
| The vehicle was involved in a frontal collision, and the air bags did not deploy. *ak the consumer was injured. *jb | |||
| 10/24/2000 | 1 | 05/22/2000 | |
| Consumer was traveling 55mph and another vehicle cut in front, causing a head on collision. front airbags didn't deploy. consumer and passenger sustained major injuries. both vehicles were totaled. weeks before accident, consumer had been back and forth complaining that airbag light was going on and off, and horn stopped working. dealer didn't have a remedy as to why the abs light was coming off. *ak | |||
| Airbags light stayed on, and was informed that in event ofan accident airbags will not deploy. cause is unknown.*ak | |||
| 02/15/2001 | 1 | 01/01/1996 | |
| Clockspring ribbon wire broke disabling both front air bags, the horn and the cruise control. clockspring ribbon conductors both severed and shorted to each other. disassembly of mechanism found that ribbon wire was stuck together and not able to flex and rotate with steel wheel rotation. it appears that the lubricant used in the clockspring assembly degraded and glued the ribbon together. free end of ribbon flexed back and forth during steering wheel movement until it folded over on itself (180 degree fold) and eventually failed. vehicle operated in phoenix, arizona for the past four years. extreme summer heat may have caused lubricant breakdown. | |||
| 03/30/1996 | 1 | ||
| Violent deployment of passenger's air bag, during a frontal collision, impact 12:00, speed 30 mph, resulting in eye injury to 9-year old child. *ak | |||
| 03/30/1996 | 1 | ||
| False deployment/violent deployment of driver's air bag during a frontal collision, impact 12:00, speed 30 mph. *ak | |||
| AIR BAGS - FRONTAL - SENSOR/CONTROL MODULE | |||
| Consumer called complaining about having problems with the clockspring on her vehicle. also stated that has contact the dealer and the manufacture and they have stated that they wont cover her recall because the vehicle has more than 70.000 miles so she is out of luck. ts | |||
| 04/17/2000 | 1 | 04/05/1996 | |
| While vehicle was at dealer's for check up air bag indicator light came on. dealer noted that air bag spring clock needed to be replaced. *ak *ml | |||
| 04/29/1996 | |||
| Horn failed to work properly when trying to use it. also, air bag light comes on when vehicle is started & remains on throughout. air bag light would flicker as if going out. problem is intermittent. *ak | |||
| Airbag sensor light illuminates while vehicle is in motion. dealer and manufacturer have been notified. *ak | |||
| AIR BAGS - ON-OFF SWITCH ASSEMBLY | |||
| 06/01/2002 | 1 | ||
| Nar 02/28/2003 air bag light came on and lost cruise control functions. *cb | |||
| AIR BAGS - SIDE/WINDOW | |||
| 11/03/2004 | 88000 | 1 | |
| Consumer's vehicle was involved in a front end collision in which it was impacted by another vehicle at 55 mph. front passenger's side air bag deployed with so much force and speed that it caused severe bruising to the passenger's upper body. the passenger was unable to lay flat, and was taking pain killers to ease the pain.*ak | |||
| 11/04/2000 | |||
| Vehicle experienced a 45 mph frontal collision in which driver's side air bag did not deploy, impact was on front of driver's side. dealer/manufacturer were notified. feel free to provide any further details on this matter. *ak | |||