Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| COMMUNICATIONS - HORN ASSEMBLY | |||
| 06/10/2004 | 131000 | 2 | |
| While driving the transmission failed and the vehicle was unable to shift gears. transmission was replaced twice, however the problem recurred. *ak the horn airbag and cruise control have been replaced. the vehicle had brake problems. the dealer determined that the front brakes were at 45% but the rear brakes were at 70%. the dealer cleaned and adjusted the brakes. the a/c failed, the dealer replaced the fan module. the power door locks failed. the cd player doesn't work. the low beam head lights do not provide enough light therefore the consumer has to leave the high beams on to see. this problem has been checked three times but the dealer said they seem correct. the passenger seat broke. the starter failed and as a result the vehicle would not start. the steering pump failed and as a result the steering wheel became tight when making turns. the rear heater lines were leaking. the water pump leaked. *nm | |||
| 01/15/2004 | 96000 | 3 | 02/27/1996 |
| 1996 chrysler town and country minivan airbag light comes on and stays on. horn does not work. cruise control does not work. article in newspaper indicated that the national highway traffic safety administration is investigating model years 1998 and 1998, but i am experiencing this problem with 1996 model. *ak | |||
| 10/01/2002 | |||
| Horn stopped working without warning. *mr | |||
| 08/01/2002 | |||
| Belt tension and power string failed, causing horn/ airbag, and cruise control to fail. | |||
| 10/20/2001 | 01/01/2000 | ||
| Clock spring failure resulting in air bag light staying on - e.g. the drivers air bag probably won't deploy if an accident occurs - also the horn no longer works | |||
| 05/23/2002 | 06/01/2095 | ||
| Airbag light stays on or blinks intermittently, horn and cruise control doesn't work - ***dangerous*** - will have dealer replace defective clockspring harness - recall??? | |||
| 09/01/2001 | 1 | 03/01/1999 | |
| My cruise control is intermittent, my airbag light comes on intermittenly, might windshield wipers come on intermittently. horn sporadically does not work.*ak | |||
| 03/11/2002 | 1 | 12/01/1995 | |
| Failure of part caused cruise control, horn and airbag to be non-operational. this is a safety hazard that occured at 65 mph on the freeway. if an accident had occured, i would have been unable to operate the horn to alert another vehicle and the airbag would not have deployed. in addition, the cruise control failed while in use on the freeway which also could have resulted in an accident.*ak | |||
| 02/01/2002 | 3 | 09/01/2001 | |
| We experienced problems with abs light on, horn and cruise control not working, chrysler changed the clock spring, now everything is ok. *ak | |||
| 02/15/2002 | 1 | 12/01/2000 | |
| Clockspring failure causing driver's airbag/ cruise control, and horn to stop functioning.*ak | |||
| 09/01/2001 | 05/01/1996 | ||
| Clock spring failure just like the ones that failed on several friends chrysler mini-vans. this causes the horn to stop, airbag light to come on, and the cruise control to stop working. this is a safety item and the nhtsa need to investigate chrysler on this and go public!!!! | |||
| 12/01/2001 | 05/01/1998 | ||
| Turn signals defective, repaired 3 times before corrected. following last repair horn stopped working as did driver side window.*ak | |||
| 08/10/2000 | 09/01/1999 | ||
| Horn,cruise control,and air bag none functional.*ak | |||
| 01/01/2002 | 1 | ||
| Horn does not blow, airbag light stays illuminated, and cruise control does not work. *ak *jb | |||
| 01/01/2002 | 1 | ||
| In cold weather, horn will not work at all, only when temperature goes back up will horn work on vehicle. contacted dealer. *ak *jb | |||
| 01/10/2001 | |||
| Air bag sensor light remains on. criuse control and horn are inoperative. dealer notified. feel free to provide any further information.*ak | |||
| 11/12/2001 | |||
| Horn and cruise control are inoperative. also, air bag light stays on. contacted dealer. please add vin. *ak | |||
| 10/15/2001 | 1 | 04/01/1998 | |
| Cruise control and horn do not work, airbag light illuminated. *ak possible clock spring failure. *yh | |||
| 09/01/2001 | |||
| Abs light stays on, and horn/ cruise control do not work. rear a/c unit for the passengers only work on high speed. consumer spoke with service technician over the phone, and technician indicated it could possibly be the clock spring.*ak | |||
| 10/21/2001 | |||
| Air bag light stays on/ horn doesn't blow, and cruise control is not working. contacted dealer, and dealer stated that clock spring might be defective.*ak | |||
| 12/01/1996 | 99 | 07/01/1996 | |
| Both problems are perennial, in form i could not specify. air bag light is always on and may fail in an accident; horn, by not working may not prevent an accident, it almost happened once already; cruise control is an inconvenience not having. wipers go on by themselves, specially when turning on the blinkers. at times wipers don't stop and may divert your attention from traffic, it could be a dangerous situation. *ak | |||
| 06/01/1996 | |||
| Horn fails to work along with an air bag warning light that doesn't turn off; transmission of the car had to replaced in less than four years; electrical systems in the car acts rather sporadic, radio turns off and on by it self; air conditioning no longer works/ hose failed radiator , and water pump had to be replaced | |||
| 07/01/2001 | 1 | 08/01/1996 | |
| Failure of horn was notice to alert another vehicle. air bag warning light comes on and goes out during driving.. *ak | |||
| 1 | 07/01/1996 | ||
| Due to the failure of the clock spring assembly, my cruise control, horn and air bag all failed as well. if i had experienced a crash the driver's side air bag would not have deployed. | |||
| 03/15/2001 | |||
| Ea 01 007/air bag clockspring: air bag light remained on while driving. also, horn and cruise control were inoperative. dealer was notified. feel free to provide any further information.*ak | |||
| 06/15/2001 | |||
| Airbag light is on, horn and cruise control stopped working. clock spring assembly needs to be replaced. *ak | |||
| 12/01/2000 | |||
| Pe 00 032/air bag clock spring failure: reporting inoperative horn and cruise control. also, air bag light sensor remained on while traveling. dealer notified, and informed consumer that vehicle was not cover under extended warranty or a recall. provide any further information. *ak | |||
| 05/21/2001 | 1 | 10/01/1999 | |
| The clock spring in the steering wheel failed. this in turn controls the horn, cruise control and above all, the airbag. when i went to the dealership, the service advisor knew exactly what the problem was, without performing a diagnostic. this was one of several he knew of and was rumored to be a recall. i contacted customer service at chrysler, but received the expected brushoff, and was told that as the steering wheel was turned it causes the part to wear. this seems unacceptable, especially with a safety component. you may as well tell me that the seatbelt latch will fail after so many connections.*ak | |||
| 02/01/1996 | |||
| Cruse control and horn quit working when air bag light came on.*ak | |||
| 01/06/2001 | 1 | 02/01/2000 | |
| Clock spring failure causing airbag to fail, causing cruise control to fail and also causing horn to fail. the mechanic said the failures were due to the clock spring failure. | |||
| 01/02/2001 | 07/01/1996 | ||
| In january 2001, my 1996 chrysler town & country minivan's airbag warning light came on and has stayed on continuosly since that time. at the same time ... my horn and cruise control stopped working as well. i have checked the fuses and they are all in proper working order. today, i learned from your web site that cnn.com reported on this very problem on 3-19-01. this article prompted me to file this report. with all three failures, airbag warning light, no horn and no cruise control, i'm assuming the airbag is defective and will not deploy in the event of a frontal crash. *ak | |||
| Srs light stays illuminated while vehicle is in motion. also, cruise control and horn assembly are inoperable.*ak | |||
| 02/20/2001 | 1 | 07/01/1996 | |
| Airbag light came on/horn and cruise conrol stopped working, dealer stated clock spring assembly needed to be replaced. *ak | |||
| 03/01/2001 | 1 | 06/01/1996 | |
| Srs light stays illuminated while vehicle is in motion. also, cruise control/ horn assembly are inoperable.*ak dealer replaced clock spring assembly. *slc | |||
| 1 | 07/01/2000 | ||
| Air bag light is on, horn and, cruise control do not work.*ak driver side passenger door lock failed. *slc | |||
| 10/24/2000 | 1 | 05/22/2000 | |
| Consumer was traveling 55mph and another vehicle cut in front, causing a head on collision. front airbags didn't deploy. consumer and passenger sustained major injuries. both vehicles were totaled. weeks before accident, consumer had been back and forth complaining that airbag light was going on and off, and horn stopped working. dealer didn't have a remedy as to why the abs light was coming off. *ak | |||
| 1 | 07/10/1996 | ||
| Horn is not active/ cruise control doesn't work, and air bag light is illuminating on dash panel. dealer has been contacted, and was willing to replace clock spring for a fee.*ak | |||
| 03/12/2001 | |||
| Airbag light came on, and both horn and cruise control do not work. defect can cause serious damage in event of an automobile accident.*ak | |||
| 02/01/2001 | 1 | 03/15/1996 | |
| Airbag light is on, and horn/cruise control doesn't work at all. dealership is aware of problem.*ak spiral clock spring replaced. *slc | |||
| 02/01/2001 | |||
| Airbag light came on/horn, and cruise control failure. consumer took vehicle to a private mechanic who has repaired vehicle. please provide any additional information/attachments.*ak | |||
| 02/16/2001 | 1 | 03/08/1996 | |
| Airbag light came o/ horn stopped working. dealer found clock spring assembly had to be replaced. *ak the manufacturer agreed to cover only 50 percent of the repair cost when the consumer reported the problem. *yh | |||
| While traveling noticed air bag indicator light on, no power steering or horn. technician stated that clock spring needed to be replaced. please provide further information. *ak | |||
| 03/01/2001 | 1 | 04/01/2000 | |
| Airbag light came on intermittently and then stayed on at all times, cruise control and horn did not work. mechanic replaced clock spring which corrected defect. *aik *slc | |||
| 08/01/2000 | 1 | 06/01/2000 | |
| Airbags light stays on. also, cruise control and horn are not working due to defective clock spring.*ak | |||
| 02/15/2001 | 1 | 01/01/1996 | |
| Clockspring ribbon wire broke disabling both front air bags, the horn and the cruise control. clockspring ribbon conductors both severed and shorted to each other. disassembly of mechanism found that ribbon wire was stuck together and not able to flex and rotate with steel wheel rotation. it appears that the lubricant used in the clockspring assembly degraded and glued the ribbon together. free end of ribbon flexed back and forth during steering wheel movement until it folded over on itself (180 degree fold) and eventually failed. vehicle operated in phoenix, arizona for the past four years. extreme summer heat may have caused lubricant breakdown. | |||
| 12/05/2000 | 6 | 06/01/1996 | |
| Air bag light permanently on due to failed clock spring assembly, air bags disabled, also affected horn and cuise control. vehicle suffers from unusual power drains/fluctuations, battery replaced 3 times within 3 1/2 years. electronic door locks (four doors) frequently fail, can only service when failure is consistent. vehicle occasionally stalls (abruptly) at any speed, throttle system serviced a few times (outside of tune-ups) with little benefit. front and rear windshield wipers activate by themselves quite often (but never at the service shop/dealership), with no set pattern, multifunction switch replaced twice. all problems except for air bag (customer paid for repair as well as for other problems) still persist.*ak | |||
| 11/02/2000 | 01/01/1998 | ||
| This part is failing on alot of vans according to the service department o moser dodge . when this part failed we were trying to warn another car that pulled out in front of us by using the horn thats when we heard a pop and the air bag light went on. when this happens you lose your horn,airbag,and cruse control. i believe this to be a safty issue and a defective design as there is nothing an owner can do to cause this condition. the dealer would not return the old parts when asked to do so. hope you look into this problem. thank you. *ak | |||
| 1 | 01/12/1996 | ||
| When making a turn with air conditioning on vehicle will shut completely down, causing a loss of power. the dealer has been contacted.*ak condensation from the a/c was falling on the elctrical component causing the vehicle to die this occurs because of the flaw in design. sliding door sticks. windshield wipers failed. hazard device failed. horn malfunctions. air bags failed. *yh | |||
| 04/29/1996 | |||
| Horn failed to work properly when trying to use it. also, air bag light comes on when vehicle is started & remains on throughout. air bag light would flicker as if going out. problem is intermittent. *ak | |||
| 10/16/1999 | 01/01/1997 | ||
| The air bag light would come on constantly and would stay on. also, horn failed to operate properly when used and windshield wipers would come on & off by themselves whenever the turn signal was in use. problem is intermittent& has been happening for two years. *ak | |||
| 07/01/1996 | 2 | 02/01/1996 | |
| Vehicle has had two horn failures in less than 20,000 miles. | |||
| 10/01/1996 | 1 | ||
| Communication system has an electrical short, horn assembly blew out. *ak | |||