Bulletins


BulletinBulletin dateReplacement BulletinItem no.SummaryAdded
ELECTRICAL SYSTEM
080100105/25/2001620059Subject regarding airbag / clock spring service for various models including 2002 model year jeep liberty. *tt07/10/2001
0800600REV12/29/2000080600618049Subject regarding wire splice repairs. *sb04/03/2001
08449812/11/1998603102Subject on memory power seat travel range. *yc02/02/1999
ELECTRICAL SYSTEM - IGNITION
CH18199505/01/199543058Unknown11/01/1995
ELECTRICAL SYSTEM - IGNITION - SWITCH
19069909/17/1999607958Information regarding the ignition switch housing service. *tt10/19/1999
ELECTRICAL SYSTEM - WIRING
08060002/25/2000609995This bulletin provides a revised wire splice procedure and related parts. *tt04/12/2000

Investigations


NHTSA IDManufacturerDate openDate closeSubjectRecall campaign
ELECTRICAL SYSTEM
EA01007CHRYSLER GROUP LLC02/21/200111/22/2002AIR BAG CLOCKSPRING02V293000
 There is no summary currently available

Consumer Complaints


Fail datemilesoccurencesPurchase date
ELECTRICAL SYSTEM
06/13/2011188888
 When coasting through left hand turns only engine and all electrical components shut off for 1 to 4 seconds causing power steering not to work and braking reduced. this does not happen when accelerating through left turns or coasting through right hand turns.
06/13/2011188888
 When coasting through left hand turns only engine and all electrical components shut off for 1 to 4 seconds causing power steering not to work and braking reduced. this does not happen when accelerating through left turns or coasting through right hand turns.
06/13/2011188888
 When coasting through left hand turns only engine and all electrical components shut off for 1 to 4 seconds causing power steering not to work and braking reduced. this does not happen when accelerating through left turns or coasting through right hand turns.
06/13/2011188888
 When coasting through left hand turns only engine and all electrical components shut off for 1 to 4 seconds causing power steering not to work and braking reduced. this does not happen when accelerating through left turns or coasting through right hand turns.
06/13/2011188888
 When coasting through left hand turns only engine and all electrical components shut off for 1 to 4 seconds causing power steering not to work and braking reduced. this does not happen when accelerating through left turns or coasting through right hand turns.
05/30/2005117500803/18/2005
 On a few seperate occasions while driving my 1996 chrysler town and country my daughters seatbelt has just released without any warning. during 3 sudden stops the seatbelts have unlatched by themselves and one time while driving down the road my seatbelt came undone after i adjusted myself in my seat. we just bought this van 2 months ago. also, without warning the body control module took out my entire electrical system, including my radio. there should be a sensor that it is going bad before it actually goes. even after going to jack powell dodge to have it all fixed, the horn doesn't work , the stereo is messing up, the instrument cluster is messing up, and the windshield wipers don't seem to work properly.
10/18/2004850001
 The air bag light started coming on intermittently. currently, the air bag light stays on all the time. consumer does not have air bags, and the dealer wants $200.00 to make the repairs.*ak dealer repair airbags at no cost to consumer. consumer added dash lights are not working properly. *tt
05/25/2003540001003/15/1997
 The vehicle stalls while driving creating a loss of power steering and brakes. chrysler dealers have repaired the vehicle 3 times for this complaint, but the problem persists. two other chrysler owners i know have complained of this problem. *nlm
107/01/1997
 Cruise control stopped working, air bag light flickers, horn does not sound when alarm is set. windshield wipers will go on every once in a while with no switch activation. dimsii ivoq entry posted after 12/12/02 cut-over to artemis-------------770775. *ak *nlm
03/25/2003717005007/31/1999
 Entire vehicle electrical system shuts down without warning while driving, causing loss of engine power, power steering, and power brakes. this is extraordinarily dangerous during any but the slowest, straight ahead driving, as it results in a nearly complete loss of maneuverability. in the event of such a complete shutdown the vehicle cannot be effectively accelerated, braked, or turned, and lights and windshield wipers also fail. furthermore, the windshield wiper delay malfunctions continuously in cold weather, resulting in complete loss of wiper function at times. multiple attempts at diagnosis and repair, including some parts replacement by the dealer, have failed to eliminate any of the aforementioned problems.
02/14/200388500109/15/1999
 Soon after starting the car, the passenger power seat motor began to spontaneously smoke, emitting a putrid odor. after traveling approximately 2 miles (10 min in traffic) the smoke increased to the point that the whole compartment of the vehicle was filled. at that point the vehicle was parked and the engine was shut off. all passengers (two mothers and four children 3 or younger) evacuated the vehicle. the smoke continued to worsen and ultimately the fire department was notified. a fire extinguisher was used and after about twenty minutes all smoke stopped. the manufacturer was notified and recently claimed they had no responsibility or liability in the matter. *jb
1
 The dashboard indicator failed.*jb
01/01/2000
 Vehicle is having electrical problems. vehicle will downshift without warning causing rpms to increase dramatically. the power windows and air conditioning will stop functioning. ph
12/21/20021883501
 1996 chrysler town & country lxi mini-van parked at an off-airport parking lot was totalled due to a fire originating in the engine compartment. the vehicle was parked at approx 8:00 am. at approx. 1:00 am the following morning, parking attendants noticed vehicle on fire. fire department called, responded and extinguished the fire by approx 3:00 am. fire department foreman responding says fire originated in the engine compartment and suspected that it started from a engine compartment fuse box near the battery. vehicle deemed a complete loss due to the extent of the fire.
09/17/1997305/01/2096
 Besides the failures just shown, there were additional electrical gauge failures on 02/28/00, 04/14/00, 05/08/99 and currently there are intermittent electrical gauge failures and other electrical system failures, including fm radio, door locks, electric window controls. chrysler is not responsive and the dealer has not been cooperative. this vehicle has been a lemon since it was new but chrysler has refused to repair anything not covered under warranty or a national recall. dt
08/01/2001
 Airbag clock spring material causes blinkers and other electrical components to malfunction. dealer has been contacted. please provide further details.*ak
07/17/20011508/01/1996
 Intermittent electrical problems since purchase with no fix from mfg. *ak
 Ref. 727308 vehicle shuts down, pcm affected by radar interference is possible culprit. after new filters and plugs the engine was able to stay running but it shutters when radar interference is encountered, only fix is to replace pcm with rebuilt, probably will re-occur in future. this is a known problem and should get a recall. when vehicle dies it is very hard to handle, due to weight on the front of these vans.
07/24/1998
 Consumer was driving on highway when approaching stopped traffic, while waiting in traffic , the vehicle shut down for for no known reason. after 6 minutes or more the vehicle came back on. consumer had vehicle towed back to ohio dealer. dealer inspected the vehicle, but was unable to find any the problem. *ak
03/22/1998210/02/1995
 Vehicle experienced electrical problems.
611/06/1997
 Vehicle shuts down and control panel goes blank while vehicle is in motion. vehicle front end shakes. child was stuck in built-in safety seat because belt would not release.
12/06/1997711/06/1997
 Vehicle stalls and control panel dies while driving.
07/06/199720
 While driving vehicle about 50 mph or could be about 10 mph, turning the wheel, the engine shut off, cutting every electrical instrument on the panel. *ak
ELECTRICAL SYSTEM - ALTERNATOR/GENERATOR/REGULATOR
07/25/20011
 The alternator was defective and was replaced. *yh
07/25/20011
 The alternator was defective and was replaced. *yh
07/25/20011
 The alternator was defective and was replaced. *yh
04/10/2001
 Electrical locking mechanism for rear passengers doors went out, causing left rear passenger door to lock and not open from outside or inside. consumer was forced to purchase a new electronic control mechanicism for repair. also, alternator had eaten through electrical harness. as a result air blower only had 3 speeds, and harness had to be replaced.*ak
10/12/1999104/01/1996
 Starter failed. yh
08/10/1998310/01/1995
 Electrical malfuntions. wipers start on their own, lights flash on and off all hours of night, and vehicle close to fire before being towed. the alternator wire was pinned rather than looper around the motor and had burned over 4 years,
07/01/1995107/07/1995
 Alternator failed.
ELECTRICAL SYSTEM - BATTERY
06/15/20020
 This van has been nothing but a failure since i bought it. i have kept up the oil changes and maintenance as needed. the paint is coming of off the grill and the paint on the rest of the van is not holding up. i have replaced: timing belt 3 times power steering pump once the thermostat twice the relay switch three times and it still does not work the relay on the motor once the air conditioning is failing in the front the rear door lock on the passenger side doesn't work my transmission is going out very soon i am a single parent in a large metroplex. i need my car to get to work. i cannot afford to buy another car now.
111/01/1995
 No summary listed for above vehicle. *ak
09/11/1997705/01/1996
 The electrical gauges and digital readout have repeatedly failed (7 times) resulting in no way to know speed/mph the vehicle is traveling, whether engine is overheating, gear that the transmission is in, car alarm does not function, all gauges are either giving faulty readings or no readings at all. this is only the most often repeated problem. additionally, there have been numerous and different problems resulting in overheating, 3 battery replacements, premature replacement of brakes and wheel cylinder, numerous other problems. vehicle currently not functioning due to 7th. failure of electrical gauge panel, lights staying on causing battery drain and failure. useless to recharge the battery because continuous burning of dash panel lights will continue to drain battery. no car alarm because of computer failure.ehicle *ak
105/01/1996
 Battery has gone dead three times-all replaced under warranty-in less than 3 years. *ak
07/09/1998201/01/1996
 Driver side strut failed twice. both times resulting in loss of control of vehicle. repaired under warranty. windshield wipers operate intermintently resulting in degraded visibility during rain storms. battery exploded while starting vehicle spreading acid throughout engine compartment. transmission failed while engaging causing car to leap forward into traffic.
11/20/1999206/01/1996
 Vehicle vibrating above 45 mph chrysler said it was the tires, michelin said it was the vehicle. we got 25%off the cost of new tires on 02/04/99 under a low speed wobble service bullitin notice. transmission is a joke. have had vehicle in time after time since 11/14/99 for incomplete work , tools left on the engine!! transmission fluid and radiator fluid leaking the day after picking up the van. we asked the dealership to check items that another auto shop checked and said needed fixed under the warranty and the dealership told us the other shop didn't know anything that they weren't a dealership! after putting the motor back together, one of the asked to fix components was broken after all and had to be fixed. we are still experiencing problems with hick-upping while at a stop also a wanting to stall and holding back feeling. this has to do with the coil pack (we feel0 , that we have asked them to check and looking at the forms received back, it hasn't been. i have asked repeatedly for my copies of the work needing to be done sheets, and have yet to receive them. i have made complaint to the manufacturer and have asked for the regional manager to contact me, but that hasn't happened yet. this was done on approx. 02/08/00, today is 02-25-00. *ak( dot number: tire size: 21565t16mn )
09/24/1997304/01/1996
 Battery died. yh
09/24/1997304/01/1996
 Battery died. yh
10/23/1998206/01/1996
 The incompetence at bridge chrysler service center compounded the problems we encountered
ELECTRICAL SYSTEM - FUSES AND CIRCUIT BREAKERS
08/01/2001
 Airbag clock spring material causes blinkers and other electrical components to malfunction. dealer has been contacted. please provide further details.*ak
11/20/1999206/01/1996
 Vehicle vibrating above 45 mph chrysler said it was the tires, michelin said it was the vehicle. we got 25%off the cost of new tires on 02/04/99 under a low speed wobble service bullitin notice. transmission is a joke. have had vehicle in time after time since 11/14/99 for incomplete work , tools left on the engine!! transmission fluid and radiator fluid leaking the day after picking up the van. we asked the dealership to check items that another auto shop checked and said needed fixed under the warranty and the dealership told us the other shop didn't know anything that they weren't a dealership! after putting the motor back together, one of the asked to fix components was broken after all and had to be fixed. we are still experiencing problems with hick-upping while at a stop also a wanting to stall and holding back feeling. this has to do with the coil pack (we feel0 , that we have asked them to check and looking at the forms received back, it hasn't been. i have asked repeatedly for my copies of the work needing to be done sheets, and have yet to receive them. i have made complaint to the manufacturer and have asked for the regional manager to contact me, but that hasn't happened yet. this was done on approx. 02/08/00, today is 02-25-00. *ak( dot number: tire size: 21565t16mn )
07/01/1995107/07/1995
 Fog lamp failed.
ELECTRICAL SYSTEM - IGNITION
05/02/200003/01/1999
 1st failure: transmission shifted into limp mode without prior warning while driving on a major interstate. 2nd failure: engine quit without prior warning while driving late at night on a rural two lane highway.
 Car will occasionally not start. nothing. plenty of juice, but no starter, not even a click. sometimes, after doing nothing, the car will start as though evrything is fine. have brought to shop. the problem doesn't show up w/ error reading on their computers. they have replaced fuses, but it doesnt work. for example, car wouldn't start this morning, so i'm at home with the kids. just went outside and it started. it will probably work fine for a month or two, and then, won't start. hopefully we won't be stranded somewhere. hope you can help.
12/05/2000606/01/1996
 Air bag light permanently on due to failed clock spring assembly, air bags disabled, also affected horn and cuise control. vehicle suffers from unusual power drains/fluctuations, battery replaced 3 times within 3 1/2 years. electronic door locks (four doors) frequently fail, can only service when failure is consistent. vehicle occasionally stalls (abruptly) at any speed, throttle system serviced a few times (outside of tune-ups) with little benefit. front and rear windshield wipers activate by themselves quite often (but never at the service shop/dealership), with no set pattern, multifunction switch replaced twice. all problems except for air bag (customer paid for repair as well as for other problems) still persist.*ak
11/15/20001
 Intermittently vehicle will stall out and die without warning. dealer has inspected and replaced various parts of fuel injection system, and have not corrected the problem. manufacturer has been notified. *ak the customer had the vehicle serviced several times for various possible causes but the problem still exists. *yh
04/01/1997
 Van has stalled over 90 times since may 2000. stalls at all speeds. dealer has had van repeatedly and says neither they nor chrysler can help.can you??? see also the other 10 consumer complaints on your web site which complain of stalling in other 1996 town and country minivans: odi id 865007 (july 7, 1999), 868143 (august 18, 2000), 543747 (jan. 7, 1999), 537782 (july 6, 1998), 531844 (dec. 6, 1997), 543747 (july 11, 1997), 853349 (march 31, 1997), 531944, 537664, 727335, 727308. *ak
09/16/2000907/01/1996
 Vehicle stalls while driving, without warning. loss of all power is extremely dangerous and can result in an accident. the dealer is unable to locate and correct problem which has occurred about nine times since the vehicle was purchased. we have taken the vehicle to the dealer five times. because the problem cannot be specifically identified, the dealer and chrysler will not accept any responsibility. we can no longer drive the vehicle because of the safety concerns.*ak
04/01/1999
 Pcm - computer part failing due to radar interference- common pbm
12/22/1998807/01/1996
 Engine cuts out after long trips (200 miles at highway speeds). appears as though the engine doesn't get fuel. after engine cools (20-30 minutes) the car starts again. have had $700 worth of repairs at the dealer to fix fuel line, spark plug wires, etc. the dealer called detriot to diagnose via modem. they suggested replacing crank position sensor. it was replaced and problem continues. this is very dangerous because it occurs on the interstate at highway speeds without warning. we have been on the side of the road at all hours of the night with trucks hurtling past us. the dealer keeps guesing what is wrong without any firm commitment that the next fix is the right one. they want to replace the fuel pump next and the electronic control unit next if that isn't the problem. that is another $900 without any true knowledge what the problem is. i heard the motorman radio talk show january 9 0r 10 and a caller complained about the very same problem. the motorman said this was common with chrysler mini-vans and that it is the electronic control module that overheats and cuts the signal to the spark plugs. please check into this because it is a danger to motorists. *ak
07/16/1995409/02/1995
 Intermittent stalling due to ignition failure. *ak
 The vehicle has stalled while in traffic two times. please explain more in details.*ak
06/30/1995
 Fuel leaks out from front of vehicle; fuel tank replaced 4 times; charcoal canister/filler replaced 4 or 5 times; vehicle stalls. tt
 When driving and sometimes truck stalls took to dealer can't find problem . tt
ELECTRICAL SYSTEM - IGNITION - MODULE
02/01/20012
 Computer module went out twice, vehicle would not start. vehicle is at dealer. vehicle had been at garage for 2 weeks, manufacturer stated that parts were on backlog. *slc
10/19/199703/01/1997
 While driving at various speeds the vehicle cuts off, giving the driver no indication . consumer started experiencing problems after she had the vehicle's computer replaced. the dealer has been notified about the existing problem. *ak
ELECTRICAL SYSTEM - IGNITION - SWITCH
08/15/2003500001
 While driving 45 mph on the highway check engine light came on, and 30 seconds later all power was lost. attempted several times to start vehicle, but it was of no avail. vehicle was towed to a mechanic that night, and the mechanic turned the key and vehicle started right up.*ak
ELECTRICAL SYSTEM - STARTER ASSEMBLY
06/10/20041310002
 While driving the transmission failed and the vehicle was unable to shift gears. transmission was replaced twice, however the problem recurred. *ak the horn airbag and cruise control have been replaced. the vehicle had brake problems. the dealer determined that the front brakes were at 45% but the rear brakes were at 70%. the dealer cleaned and adjusted the brakes. the a/c failed, the dealer replaced the fan module. the power door locks failed. the cd player doesn't work. the low beam head lights do not provide enough light therefore the consumer has to leave the high beams on to see. this problem has been checked three times but the dealer said they seem correct. the passenger seat broke. the starter failed and as a result the vehicle would not start. the steering pump failed and as a result the steering wheel became tight when making turns. the rear heater lines were leaking. the water pump leaked. *nm
03/07/20034
 The transmission failed four times and the starter failed once. *ak *nlm
12/28/20001
 The consumer put a new starter in vehicle a few weeks ago. claim number 32-v339-978. *yh
12/28/20001
 The consumer put a new starter in vehicle a few weeks ago. claim number 32-v339-978. *yh
04/19/20001
 The starter failed. nlm
07/21/2000212/01/1995
 When van was being checked because it would not start, a mechanic found a defective water pump. owner concerned because this was a common problem with other town & country vans. water pump was replaced at owner's expense. *ak starter motors failed. *yh
10/12/1999104/01/1996
 Starter failed. yh
ELECTRICAL SYSTEM - STARTER ASSEMBLY - RELAY
11/02/19951507/20/1995
 Faulty fuel filler tube, causing fuel leak prior to recall. in addition replaced windshield wipers/ emergency brake actuator and cable /starter motor/radiator fan relay/leaking valve cover gasket and air conditioning condensor. (96v-002). *ak
ELECTRICAL SYSTEM - WIRING
08/01/200510
 When operating vehicle the check engine light will intermittently go on, then the windshield wipers will turn on (without me turning them on), the fan on the heater will turn on(if it is off) or off (if it is on). this has happened numerous times over the last year. more recently in the last 8 months or so the heater is only blowing warm/hot air on the passenger side of the vehicle and cold air on the drivers side. it is the same for the defrost. *jb
304/01/1997
 Windshield wipers are activated by using the turn signals or changing the light beams from low to high or vice versa at least once each time the car is driven. drove 64 miles today and it happened three times. very frustrating. the scratches in the windshield are beginning to make night driving more difficult and unsafe. *ts *jb ****dimsii ivoq entry posted after 12-12-02 cut over to artemis****
02/08/20021
 While driving 25 mph vehicle caught on fire. fireman indicated fire started with an electrical wire. dealer contacted. *ak vehicle is a total loss. *slc
10/09/200005/01/1996
 Air bag, horn, and cruise control apparently electrically linked
07/27/1997
 Electrical: started vehicle , heard loud noise, saw smoke coming from engine, and noticed flames coming through the vent. cause of fire unknown. *ak
ELECTRICAL SYSTEM - WIRING - FRONT UNDERHOOD
04/10/2001
 Electrical locking mechanism for rear passengers doors went out, causing left rear passenger door to lock and not open from outside or inside. consumer was forced to purchase a new electronic control mechanicism for repair. also, alternator had eaten through electrical harness. as a result air blower only had 3 speeds, and harness had to be replaced.*ak
09/19/2000101/01/1996
 I have already filed a verbal report on the phone, however my van that we purchased new caught fire on sept. 19. 2000. i, e. amanda harris wasthe primary operator of the vehicle. i just wanted to add some additonal info. to the original report. we had always taken the car to be serviced and at one such time i complained to the dealer that whenever i filled the van up with gas i smelled gas fumes inside of the van as if something was leaking. they returned the van indicating nothing was wrong. during the first 30 days after i purchased the vehicle one of the sealent rings fell off and the transmission fluid poured out. i was stranded dangerously on the side on the road during rush hour traffic with five children. we used the van for family travel also. on the day of the event it was the grace of god that the vehicle didn't blow up with my children in the vehicle. many times they would have been sleeping. we purchased this vehicle because we thought is was safe, only to find out it wasn't. worse yet i cannot afford to purchase another vehicle yet and we are struggling with one 4 dr sedan until we can afford to do better. i cringe when i see any van these days, especially chrysler, dodge or plymouth. i'm grateful i'm alive. *ak
09/19/2000
 Due to a loose wire vehicle caught on fire under hood. vehicle was totalled.*ak
07/12/2000106/01/1996
 Starter and engine wiring harness caught on fire while vehicle was parked and engine off. dealer replaced starter. there were no prior warnings to fire. this may have caused serious injuries to cosumer.*ak
07/01/19991
 Consumer drove vehicle for approximately 5 minutes, parked vehicle and turned off ignition. 10 minutes later, fire started underneath the hood in engine. fire dept had to extinguish the fire. chrysler representative stated that it might have been fuel pump, but then denied claim. vehicle was a total loss. *ak *ml
05/22/1997
 After driving the vehicle for about (10) minutes, driver saw smoke coming from under the hood. when checking the vehicle discovered there was a fire which started in the engine. the vehicle was totalled. *ak
ELECTRICAL SYSTEM - WIRING - INTERIOR/UNDER DASH
1
 Electrical fire after experiencing problems with the dashboard light.
07/20/200201/01/2096
 Driver side air bag warning lamp illuminated so probably not working, speed control will not engage, horn sounds when the steering wheel is turned to certain angles while driving, front windshiled wiper makes uncommanded start-up and shuts itself down, automatic seat and mirror adjustment settings become lost on a daily basis. contacted dealer and they said they could fix it but we would be responsible for the charge and they were not sure it if would be the same problem as what is being investigated in the recall. we had a copy of the nov. 6 press release about this problem. i spoke to the daimler chrysler corporate office about this and they said that the recall is still pending. i felt that you needed to hear another report of this failure. i have safety concerns that the air bag is not working and i have no horn. the vehicle has not been repaired and the symptoms are present now. thank you! dt
1
 Consumer brought vehicle in for repairs to the dashboard lights. the problem had fixed with no further difficulties. two and a half weeks later on aug 25 the vehicle burned up from a fire which originated from the dashboard area. this was an electrical fire that came about with out any warning. consumer is requesting monetary reimbursement for expenses. the visor hooks were replaced prior to incident. *jg
09/11/1997705/01/1996
 The electrical gauges and digital readout have repeatedly failed (7 times) resulting in no way to know speed/mph the vehicle is traveling, whether engine is overheating, gear that the transmission is in, car alarm does not function, all gauges are either giving faulty readings or no readings at all. this is only the most often repeated problem. additionally, there have been numerous and different problems resulting in overheating, 3 battery replacements, premature replacement of brakes and wheel cylinder, numerous other problems. vehicle currently not functioning due to 7th. failure of electrical gauge panel, lights staying on causing battery drain and failure. useless to recharge the battery because continuous burning of dash panel lights will continue to drain battery. no car alarm because of computer failure.ehicle *ak
106/01/1995
 Transmission failed,a/c failed, wipers wouldn't shut off, sporadic electrical failures
 An electrical short circuit occurred within the instrument panel mechanism, causing the warning lights on the dash to illuminate. also windshield wipers come on without manual operation ,cause unknown. please give any further details. *ak
01/08/1999103/01/1996
 Multi-function switch controls the wipers and turn signals. the malfunction causse the windshield wipers to come on occasionally when the turn signals are used. usually after the turn is completed surprising the driver and causing a loss of attention by the driver as to what is happening. the manufacturer is aware of the problem but has not chsen to fix the problem until the consumer brings the vehicle in for repair. the manufacturer is aware that they have installed a faulty part as evidenced by the nhsta service bulletin number: 08-36-95reva, but will not replace the faulty part at no expense to the owner.