Bulletins


BulletinBulletin dateReplacement BulletinItem no.SummaryAdded
ENGINE AND ENGINE COOLING
07039705/09/199707-05-936088786Concerns with engine coolant usage. *nlm01/07/2000
ENGINE AND ENGINE COOLING - COOLING SYSTEM
07039705/09/199752963Various car owner's have expressed interest in using engine coolants made with propylene glycol instead of ethylene glycol. *yc11/13/1997
ENGINE AND ENGINE COOLING - COOLING SYSTEM - HOSE
24029703/21/199752077Coolant seepage at underbody auxillary rear heater line hose connection. *tw07/17/1997
ENGINE AND ENGINE COOLING - COOLING SYSTEM - RADIATOR ASSEMBLY
825110/01/19996089744Emissions recall stating that the radiator fan relay may not turn on the radiator cooling fans. *tt02/24/2000
ENGINE AND ENGINE COOLING - ENGINE
090080111/02/2001632197Subject regarding camshaft / bearing service. *tt07/11/2002
18020002/04/2000609989Concerns with the pcv valve freezing under extremely cold conditions. *tt04/12/2000
09079812/11/1998603107Subject regarding oil seepage at cam position sensor / misinterpreted head gasket leak. *yc11/17/1999
09059811/06/1998602898A new multi-layer steel ( mls ) head gasket has been developed and is being implemented into production vehicles. *yc01/20/1999
983006/01/1998601763Subject on labor operation time change for domestic 2.ol dohc and 2.4l head gasket replacement. *yc08/24/1998
181209803/20/1998600903Subject on tip-in sags/hesitations or rough idle after a hot soak restart. *yc06/11/1998
18059702/14/199751978Vehicles with 3.0l engines - intake valve deposits - driveway die out, rough idle, lack of power, sags or hesitation. *tw07/17/1997
ENGINE AND ENGINE COOLING - ENGINE - GASOLINE
09099712/19/19976088858Information on gasket surface preparation on aluminum engine components. *nlm01/10/2000
18019902/12/1999604107Subject regarding sags / hesitation / stumble / start & stall. *tt04/13/1999
09029704/25/1997519602.4l crankshaft/camshaft timing. *tw07/17/1997
ENGINE AND ENGINE COOLING - ENGINE - GASOLINE - BELTS AND ASSOCIATED PULLEYS
07029704/18/19976088784Concerns with serpentine belt coming off or outboard ribs of belt are frayed. *nlm01/07/2000
07029906/04/1999606159Concerns with serpentine belt slipping off idler pulley. *tt08/11/1999
97041807029A04/18/199754388Condition with underhood noise due to serpentine belt outboard ribs fraying or splitting from the main portion of the belt and cotacting other engine components. *yc04/07/1998
ENGINE AND ENGINE COOLING - EXHAUST SYSTEM
25029810/23/1998602881Subject regarding i/m ( inspection maintenance ) testing - obd ii carb readiness monitor information. *yc01/20/1999

Investigations


NHTSA IDManufacturerDate openDate closeSubjectRecall campaign
ENGINE AND ENGINE COOLING - EXHAUST SYSTEM - EMISSION CONTROL
PE95053CHRYSLER GROUP LLC10/25/199512/22/1995FUEL LEAKEAGE FROM ROLLOVER VALVE95V236000
 The fuel tank pressure relief/rollover valve may allow liquid fuel to pass from the fuel to the evaporative emissions control canister.this may result in fuel leakage from the evaporative emissions control system or engine stall.

Consumer Complaints


Fail datemilesoccurencesPurchase date
ENGINE AND ENGINE COOLING
12/27/2011137308
 Tl* the contact owns a 1996 chrysler town and country. the contact stated that while driving between 40-50 mph, the vehicle vibrated and jerked violently. the vehicle was taken to a local tire facility where the tires were replaced, but failure was located at the front motor mount connector. the manufacturer was made aware of the failure but the vehicle was not repaired. the failure and the current mileage was 137,308.
12/27/2011137308
 Tl- the contact owns a 1996 chrysler town and country. the contact stated that while driving between 40-50 mph, the vehicle vibrated and jerked violently. the vehicle was taken to a local tire facility where the tires were replaced, but failure was located at the front motor mount connector. the manufacturer was made aware of the failure but the vehicle was not repaired. the failure and the current mileage was 137,308. kmj
12/27/2011137000
 Tl-the contact owns a 1996 town and country. the contact stated the while driving at 40mph, and 50mph the vehicle vibrated, and jerk out of control. the vehicle was taken to the local tire garage. the vehicle tires was replaced, but failure was located at the front motor mount connector. the motor mount connector was made with defected material. the manufacturer was made aware of the failure. the vehicle was not repaired. the failure and the current mileage was 137,308. li
11/14/20081
 The 1996 town & country van lost its heat..unknown to me, it was losing anti freeze also. i took it to local mechanic and they said i better fix it then. or my motor would burn up a hose connects to radiator to heater core...metal. it cost me 60/00 to solve this problem. *tr
06/28/2008800001
 The serpentine belt on our 1996 chrysler town & country lxi, makes a horrible screeching sound, that we've almost come to appreciate, when faced with it's alternative silence, when the serpentine belt gets wet & slips off. the immediate & dangerous result is loss of power steering, leaving the driver surprised with their inability to safely maneuver the van. within less than a minute, a fast hazard bell sounds & the engine temperature sensor is pinned at hot. if the driver is quick, strong, & lucky enough, to get the family safely off the road, before the water pump fries, stalling the van in traffic, they are now left stranded. we've had the serpentine belt & tensioner pulley replaced twice, the last time at chrysler, and still the problem has not been corrected. we've checked for recalls but chrysler states that this is not a life threatening failure, so no recall has been made. this has happens to us often enough that we keep a wrench in our van, so my husband can attempt to retrieve & re-seat the belt onto the tensioner, in the pouring rain. we've read many complaints about this same problem & can't understand why chrysler doesn't think loss of steering & sudden heat pump failure is not life threatening. if one of their ceos were to find themselves struggling their family van quickly off the road, standing over, or even lying under their engine, in the pouring rain, while the rest of the family hopes that he isn't injured making the repair, hit by lightening, or by a distracted driver, perhaps they would recall this system. we've spent a lot of time & money on repairs, & have come across an off-market product designed to fix this specific, widely recognized chrysler product issue, and just purchased it. we find it disgusting to see that the possibility of this problem being addressed may depend on the number of deaths, or persons injured, before chrysler takes any responsibility. they could at least acquire or cover the cost of the off-market repair kit. *tr
04/27/20081160001
 The serpentine belt came off our chrysler town & country in a driving rain storm. we were stranded in charlotte, north carolina 70 miles from home until after midnight when a friend came and drove us home. we left our van in a parking lot overnight. we are hoping that it is not vandalized or stolen when we go today to repair it. when this belt comes off, power steering is gone, which can cause an accident leading to serious injury or death. this is a common problem that all automobile mechanics and chrysler van owners know about, but chrysler refuses to acknowledge the problem. the fix is an aftermarket parts kit by gates (part number 38379k) and goodyear (parts number 49215k) that the consumer must bear the entire expense of installing. *tr
04/16/2003950001
 While driving vehicle shut off. dealers serviced the vehicle several times, but could not find any defects. *ak the consumer claims the vehicle it stalls out randomly. *tc
10/15/20020
 Why is there no recall for the transmission problems with so many complaints? we cannot get it to go at a stop sign or turning a corner, which is very dangerous, and have seen numerous other complaints of this nature. the windshield wipers still go on intermitantly surprising the driver.
06/15/20020
 This van has been nothing but a failure since i bought it. i have kept up the oil changes and maintenance as needed. the paint is coming of off the grill and the paint on the rest of the van is not holding up. i have replaced: timing belt 3 times power steering pump once the thermostat twice the relay switch three times and it still does not work the relay on the motor once the air conditioning is failing in the front the rear door lock on the passenger side doesn't work my transmission is going out very soon i am a single parent in a large metroplex. i need my car to get to work. i cannot afford to buy another car now.
ENGINE AND ENGINE COOLING - COOLING SYSTEM
07/14/20081400001
 The serpentine belt on my 1996 chrysler town & country lxi, makes a loud squeal and then falls off a week later. when driving in rain and going over a puddle the serpentine belt falls off this has happened so many times that i have installed brackets one by the tensioner and one by the pulley. the immediate & dangerous result is loss of power steering and power brakes next is water pump fails causing engine to over heat so unless you have a spare belt in your van at the time and the tools to change it you are let stranded. *tr
08/16/20036340003/20/2003
 The airconditioner continues to malfunction after several attempts to fix it by my mechanic. after the second setting the van begins to overheat.the clutch in the transmission failed after 63,500 miles.*ak
 Airbag light was on intermittently and stays on, performed diagnostics, no codes present and could not get light to come on, also coolant leak at hose at rear leaf spring, replace rear coolant tube-rubbed through on spring,
06/01/1996
 Horn fails to work along with an air bag warning light that doesn't turn off; transmission of the car had to replaced in less than four years; electrical systems in the car acts rather sporadic, radio turns off and on by it self; air conditioning no longer works/ hose failed radiator , and water pump had to be replaced
111/01/1995
 No summary listed for above vehicle. *ak
09/11/1997705/01/1996
 The electrical gauges and digital readout have repeatedly failed (7 times) resulting in no way to know speed/mph the vehicle is traveling, whether engine is overheating, gear that the transmission is in, car alarm does not function, all gauges are either giving faulty readings or no readings at all. this is only the most often repeated problem. additionally, there have been numerous and different problems resulting in overheating, 3 battery replacements, premature replacement of brakes and wheel cylinder, numerous other problems. vehicle currently not functioning due to 7th. failure of electrical gauge panel, lights staying on causing battery drain and failure. useless to recharge the battery because continuous burning of dash panel lights will continue to drain battery. no car alarm because of computer failure.ehicle *ak
11/20/2000105/01/1996
 We have had to have the whole transmission rebuilt and/or replaced in nov. we also had to take our vehicle bach within 1 week to have more trans. work done even after it was replaced. now it back in the shop for a water pump leak and a thermostat, along with replacement of the lines to the cooling system because they are cracked, along with another round with the belt and tensioner that we had replaced in april of 2000. we also have had the electrical rely replaced 2 times and we are wondering if we will have to replace it again after a year of use. we are so fed up with this vehicle right now that you can not even imagine. for the past 4 months it has set in our drive way because we are afraid to drive it..... we are now wondering when it is driven what is going to happen to it next. we are not to happy with having to put all this money in a vehicle that is 5 years old and 62k miles. we have all the service records on this vehicle if you need them. please respond to this complaint and investigate the problems futher. as it looks there are lots of people that have complained about the same problems as i have.
1
 No summary listed for abov evehicle. *ak
09/20/2000203/01/1996
 Serpentine belt tensioner broke causing loss of pwr steering second occurance; first was at 44k mi. manufacturing defect. mfg should be force to redsign part & recall
07/21/2000212/01/1995
 When van was being checked because it would not start, a mechanic found a defective water pump. owner concerned because this was a common problem with other town & country vans. water pump was replaced at owner's expense. *ak starter motors failed. *yh
106/14/1996
 Water pump failed. mjs
05/11/1999103/01/1996
 A small antifreeze leak was noted 3mos. after the warrenty expired leading to a water pump failure then the power window on the driver's side failed to work after opening the window to pay toll and remained open for duration of the trip over 1 hour in very cold weather(10-15 degrees f)
11/20/1999206/01/1996
 Vehicle vibrating above 45 mph chrysler said it was the tires, michelin said it was the vehicle. we got 25%off the cost of new tires on 02/04/99 under a low speed wobble service bullitin notice. transmission is a joke. have had vehicle in time after time since 11/14/99 for incomplete work , tools left on the engine!! transmission fluid and radiator fluid leaking the day after picking up the van. we asked the dealership to check items that another auto shop checked and said needed fixed under the warranty and the dealership told us the other shop didn't know anything that they weren't a dealership! after putting the motor back together, one of the asked to fix components was broken after all and had to be fixed. we are still experiencing problems with hick-upping while at a stop also a wanting to stall and holding back feeling. this has to do with the coil pack (we feel0 , that we have asked them to check and looking at the forms received back, it hasn't been. i have asked repeatedly for my copies of the work needing to be done sheets, and have yet to receive them. i have made complaint to the manufacturer and have asked for the regional manager to contact me, but that hasn't happened yet. this was done on approx. 02/08/00, today is 02-25-00. *ak( dot number: tire size: 21565t16mn )
03/23/1998101/01/1996
 Auto transmission failed and was replaced after 46,856 miles. fuel gauge reads empty when 5 or 6 gallons remain - tank replaced, problem never fixed. windshield wipers will come on by themselves, switch replaced problem still exists. electric cooling fans failed, module and relay replaced. driver window moter and regulator failed. air conditioning compressor leaked, a/c hoses leaked all new system put in.
08/06/1999207/01/1996
 I am disabled secondary to multiple sclerosis but an still actively employed as a physician. i was thrilled to purchase a vehicle through chrysler that was adapted by braun corporation with a lowered floor, entervan ramp and hand controls. from the first 6800 miles, i have had repeated problems. in the past year and a half, i have been stranded in my vehicle in my wheelchair and the van has required towing. i was prompted to reach out to you for help because the first problem (at 6800 miles) recurred now at 40,000 miles. my brakes failed entirely without warning and i was travelling at 40mph. chrysler points the finger at braun and quality coach (the distributor locally). they point the finger at chrysler. chrysler said that in 1996, braun cahnged the location of the fuel pump and this required customization of the line between the brake pump and the master cylinder. this custmized line has worn through twice (the first time at 6800 miles) with no warning. i was assured then that the problem was corrected but found out at 40mph that my brakes were gone again. i had gotten the van serviced at the dealer 6 weeks prior to this and new front brakes were installed. i also had it in 12 weeks prior to this incident to have all the conversion equipment checked. needless to say, no assurances from them that they have corrected the problem will convince me to drive this van and i do not, in good conscience, want to pass this problem on to another innocent person. please advise and help if you can!
106/14/1996
 Water pump failed.
01/29/1999211/01/1995
 Without warning at 50 mph, the water pump on this car seized, then the alternator belt burned which broke all the other belts nearby, causing the car to lose power. this incident has happened twice to this car in the last 6 months. *ak
02/01/1998108/01/1996
 Water pump failed.
05/08/1997
 While driving at 10-15 mph steering belt tensioner came apart suddenly, resulting in loss of steering control. also water pump broke. *ak
ENGINE AND ENGINE COOLING - COOLING SYSTEM - FAN
08/27/1999104/01/1996
 Engine overheats due to the cooling fan relay failure. yh
08/01/1996106/01/1996
 Fan motor failed.
ENGINE AND ENGINE COOLING - COOLING SYSTEM - HOSE
06/01/1996
 Horn fails to work along with an air bag warning light that doesn't turn off; transmission of the car had to replaced in less than four years; electrical systems in the car acts rather sporadic, radio turns off and on by it self; air conditioning no longer works/ hose failed radiator , and water pump had to be replaced
ENGINE AND ENGINE COOLING - COOLING SYSTEM - RADIATOR ASSEMBLY
11/20/2000105/01/1996
 We have had to have the whole transmission rebuilt and/or replaced in nov. we also had to take our vehicle bach within 1 week to have more trans. work done even after it was replaced. now it back in the shop for a water pump leak and a thermostat, along with replacement of the lines to the cooling system because they are cracked, along with another round with the belt and tensioner that we had replaced in april of 2000. we also have had the electrical rely replaced 2 times and we are wondering if we will have to replace it again after a year of use. we are so fed up with this vehicle right now that you can not even imagine. for the past 4 months it has set in our drive way because we are afraid to drive it..... we are now wondering when it is driven what is going to happen to it next. we are not to happy with having to put all this money in a vehicle that is 5 years old and 62k miles. we have all the service records on this vehicle if you need them. please respond to this complaint and investigate the problems futher. as it looks there are lots of people that have complained about the same problems as i have.
03/08/2000
 Windshield wiper blades turned on by themselves, and door would not latch at times. also, transmission/ fue lines/gas tank, and air conditioner went out and were replaced. aftet warranty expired, thermostat overheated, causing a fire. owner said vehicle has been a constant problem since purchasing it. *ak
09/24/1997204/01/1996
 Radiator heated and leaked, failed later. yh
08/29/1996109/15/1995
 Engine overheating due to radiator fan relay sticking.
11/02/19951507/20/1995
 Faulty fuel filler tube, causing fuel leak prior to recall. in addition replaced windshield wipers/ emergency brake actuator and cable /starter motor/radiator fan relay/leaking valve cover gasket and air conditioning condensor. (96v-002). *ak
ENGINE AND ENGINE COOLING - ENGINE
06/15/20082150001
 During a light rain, i drove my 1996 chrysler town & country through 2 inches of standing water. the water splashed into the engine compartment and caused the serpentine belt to jump off the pulleys. internet discussion groups shows that this is common complaint among 1996 - 2000 chrysler t & c owners. i have purchased an aftermarket kit designed to prevent this from occurring. *tr
06/10/20041310002
 While driving the transmission failed and the vehicle was unable to shift gears. transmission was replaced twice, however the problem recurred. *ak the horn airbag and cruise control have been replaced. the vehicle had brake problems. the dealer determined that the front brakes were at 45% but the rear brakes were at 70%. the dealer cleaned and adjusted the brakes. the a/c failed, the dealer replaced the fan module. the power door locks failed. the cd player doesn't work. the low beam head lights do not provide enough light therefore the consumer has to leave the high beams on to see. this problem has been checked three times but the dealer said they seem correct. the passenger seat broke. the starter failed and as a result the vehicle would not start. the steering pump failed and as a result the steering wheel became tight when making turns. the rear heater lines were leaking. the water pump leaked. *nm
01/19/200494000101/10/1996
 1996 town & country minivan 3.8 l engine, cracked rocker arm pedestal. after a little investigation on my part this appears to be a widespread problem. chrysler modified the engine in 98 to improve part performance and my replacement head has this modification. this is clearly a design or manufacturing defect. *la
07/02/2003123000404/28/1996
 While driving, primarily at low speeds, the vehicle stalled without warning. at higher speeds there was a clunking sensation. . *ak *cb *nlm
1000001
 The engine sensor failed, which caused the vehicle to stall. *jb
03/19/20031
 The crank shaft failed, which caused the vehicle not to move. *jb
03/18/2003
 While traveling on the highway without prior warning the crank shaft broke and caused the vehicle to stall. dealer is aware of the problem. please provide any additional information. *nlm
11/09/200164000205/07/1995
 Cylinder head towers supporting rocker arm assemblies on both cylinder heads cracked and cylinder heads had to be replaced. mechanic stated he had seen this on at least two other chrysler 3.8l v-6 engines. replacement cylinder heads had beefed up towers. chrysler refused to pay for replacements as warranty was for 60,000 miles and problem was not diagnosed until 64,000 miles. *nlm
07/26/2002
 While driving at any speed and no warning vehicle will shut off, and will be hard to start back up. dealer notified.*ak
06/27/2001
 Differential blew out while driving and putting a whole through transmission case, destroying flywheel/ blew out transmission, and killed engine. dealer has been notified. please provide additional information.*ak
01/29/1999102/09/1996
 The consumer lost the power steering while starting to drive due to slipping off of the vehicle's main belt from the pulley. the vehicle had a cooling system problem. the vehicle was overheating due to belt and tensioner failures. *yh
05/01/20000
 Took vehicle into repair shop for inspection, and was told that vehicle needed a new head gasket. problem has occurred more than once. dealership was aware of problem.*ak
10/26/2000
 Idler pully broke,lost power steering, cooling, also broke pulley on power steering pump. $500.00. *ak
09/27/20001
 Engine serpentine belt tensioner broke is very dangerous since it is difficult to steering the car due to the lost of power assistance.
08/08/2000
 Reporting the bolt on the engine pulley broke off and causing engine failure; vehicle taken to independence repairs shop and informed that the problem was due to a defected part. dealer/mfr's was not contacted at this time. please provide any further details:
07/01/19990
 Engine mounts cracked within six months, and car started making a knocking noise. there were no warning lights. also, bearings on the bottom of the motor broke, and vehicle needed a new motor. while car was under warranty the transmission went out. vehicle is still having problems with transmission leaking. dealer refused to fix vehicle under warranty. *ak
 While driving at 5 mph turned at a curb, and bolt that holds idler pulley sheard off which could have caused loss of vehicle control. manufacturer claimed it was a worn part. *ak
08/23/1999
 While driving the bolt that holds the engine pulleytensioner broke off, causing all power to be lost. the van has been towed to the dealership for repairs. owner experienced this same problem 18 months ago at 30,000 miles. repairs were made at owner's expense. please provide any further information. *ak
211/01/1995
 Had engine cylinders regrounded, now #6 bad again, warranty out, dealer closed. *ak
 Engine cylinder head blew, causing the oil to leak on the engine, and smoke appeared in the engine compartment. dealer has been contacted. *ak
12/08/1998212/01/1995
 The engine uses a single serpentine belt for all engine-driven accessories. the idler pulley has failed twice, each time breaking its shaft off and falling into the engine cradle and causing a horrible racket as the crankshaft pulley continues to spin against the fallen idler pulley. the belt, of course, is thrown off and all accessories cease to operate. the items that will no longer operate are: air conditioning compressor, engine coolant pump, alternator, and power steering pump. both times, the failure has occurred at relatively low vehicle speeds, but it is very upsetting with the noise and sudden heavy steering effort. my wife was driving at the time of the second failure and was happy to escape having an accident. a similar problem apparently occurred in range rover vehicles since a recall of virtually identical circumstance was issued on their 1995 4.0se vehicle. *mjs
06/16/19981
 Tension pulley snapped causing loss of power steering.
 When driving at approximately 35 mph and exiting off highway on dry pavement, engine shut off. driver was able to coast to a safe place. no indication from engine check light. oil pressure light came on. unable to start the vehicle for 1/2 hour. dealer contacted, and stated they are unable to duplicate the problem. *ak
04/01/1998204/10/1998
 Dealer informed owner not to use fram trans oil pan gasket as it will cause a loss of prime and rapid clutch wear an only to use chrysler special silicone gasket sealant or the warranty will be voided.
03/17/1998
 While driving the vehicle at any speed the vehicle stalls. when vehicle was taken to dealership, dealer discovered that there was a problem with the rocker arm located in the engine. *ak
10/21/1997
 Bolt that secures belt tensioner sheared which resulted in serpentine belt operation to become disfunctional from steering to braking. please describe details. *ak
11/02/19951507/20/1995
 Faulty fuel filler tube, causing fuel leak prior to recall. in addition replaced windshield wipers/ emergency brake actuator and cable /starter motor/radiator fan relay/leaking valve cover gasket and air conditioning condensor. (96v-002). *ak
11/20/1996105/16/1996
 Piston rings failed.
11/20/1996105/16/1996
 Engine gaskets failed.
11/20/1996105/16/1996
 Engine heads failed.
10/22/1996109/05/1995
 Transmission fluid gasket leak .
08/14/19974
 While driving engine stalls in traffic, cannot be restarted for approximately 20 minutes, no warning, causes loss of vehicle power. dealer does not know cause, replaced camshaft, crankshaft sensors. *ak
08/20/1996101/25/1996
 Purchased truck new at 2,200 miles the camshaft broke . *ak
08/06/19964
 Timing belt/engine sensor crank malfunctioned, causing engine failure. *ak
ENGINE AND ENGINE COOLING - ENGINE - GASOLINE
09/01/2002
 Consumer states while driving vehicle began to smoke from engine compartment. within 90 seconds vehicle was totally engulfed in flames. ts
07/01/20023009/01/2097
 Engine intermittently stalls partially or fails completely. must shift into neutral and crank for restart. never fails to restart immediately. my garage and chrysler garage has not been able to duplicate. power failure is insidious and dangerous with no prior warning. no codes stored. design or manufacturing defect? dt
09/17/200206/01/2096
 Engine compartment caught fire driving at normal speed. first sign was a brake failure then white smoke started coming out from under engine hood. mr
09/27/2002
 Consumer states while driving at 55 mph the vehical lost power and brake pedel became hard to press. mr
09/10/20021
 While traveling about 65mph on the highway. and without prior warning smoke was coming in though out the vents. the vehicle caught on fire the dealership is aware of the problem. nlm
01/15/20020
 Van cuts off while in traffic. consumer took vehicle to dealer, and they could not duplicate the problem. mechanic stated they did not know what the problem was. consumer was afraid he was going to have an accident because vehicle cut off in middle of rush hour traffic.*ak
10/30/20011
 While driving the insured smelled an odd smell, he pulled over and discovered smoke was coming out from under the hood and the vehicle was on fire. claim number 04-1312-385. *yh
09/22/20001
 While the consumer was traveling, the vehicle became overheated and the gears locked up, consumer pulled over and saw the vehicle was on fire. claim number 05-4538-992
10/25/20011
 The vehicle was on fire under the hood, consumer stated that the fire started probably near battery or fuel injector. claim number 11-3823-544. *yh
07/15/20001
 While driving the vehicle caught on fire under the hood. claim number 18-0396-219. *yh
09/11/20011
 The vehicle caught on fire in the engine compartment, consumer stated that they suspect fuel line failure. claim number 23-1398-184. *yh
10/01/20001
 While driving the vehicle stalled and the consumer saw smoke and fire coming from under the hood. claim number 15-3024-211. *yh
09/05/20011
 The vehicle caught on fire while parked. claim number 38-j770-264. *yh
05/01/20011
 The vehicle caught on fire. claim number 20-5363-506. *yh
08/30/20001
 While the consumer was pulling the vehicle into a parking space he saw smoke coming from the front of the vehicle, he got out and looked under the vehicle and saw flames, the insured turned the vehicle off and called the fired department and they extinguished the fire. claim number 13-7055-925. *yh
12/09/20011
 While driving consumer hit a tree and vehicle caught fire, the dealer has a recall on fuel fires with this year car. this loss involved a collision and fire. claim number 75-a446-573. *yh
09/05/20001
 The vehicle was parked when it caught on fire, claim # 38-j770-264. nlm
12/20/19991
 There was a fire in the engine compartment, prior to this incident a new starter had been installed, claim # 32-v339-978. nlm
09/12/20001
 While driving the consumer smell an odd smell and pulled over, once out of the vehicle the consumer saw smoke coming from under the hood, the engine compartment was on fire, claim # 04-1312-385. nlm
09/11/20001
 Engine compartment caught on fire, claim # 23-1398-184. nlm
09/12/20001
 While driving the vehicle overheated and the gears locked up, the consumer pulled over and the vehicle caught fire, claim # 05-4538-992. nlm
09/12/20001
 The vehicle caught on fire under the hood, claim # 11-3823-544. nlm
07/15/20001
 The vehicle caught fire while the consumer was driving, claim # 18-0396-219. nlm
05/01/20001
 Vehicle caught on fire, claim # 20-5363-506. nlm
10/01/19991
 Whilke driving the vehicle stalled and then the driver noticed smoke and fire coming from under the hood, the fire was extinguished with only damage to the wiring, claim # 15-3024-211. nlm
08/30/20001
 While pulling into a parking space the driver noticed smoke coming from the front of the vehicle, he looked under the hood and noticed under the hood, claim # 13-7055-925. nlm
09/12/20001
 Engine compartment fire, this loss involved a collision and fire, claim # 75-a446-573. nlm
10/30/20011
 While driving the insured smelled an odd smell, he pulled over and discovered smoke was coming out from under the hood and the vehicle was on fire. claim number 04-1312-385. *yh
09/22/20001
 While the consumer was traveling, the vehicle became overheated and the gears locked up, consumer pulled over and saw the vehicle was on fire. claim number 05-4538-992
10/25/20011
 The vehicle was on fire under the hood, consumer stated that the fire started probably near battery or fuel injector. claim number 11-3823-544. *yh
09/11/20011
 The vehicle caught on fire in the engine compartment, consumer stated that they suspect fuel line failure. claim number 23-1398-184. *yh
09/05/20011
 The vehicle caught on fire while parked. claim number 38-j770-264. *yh
05/01/20011
 The vehicle caught on fire. claim number 20-5363-506. *yh
12/09/20011
 While driving consumer hit a tree and vehicle caught fire, the dealer has a recall on fuel fires with this year car. this loss involved a collision and fire. claim number 75-a446-573. *yh
08/30/20001
 While the consumer was pulling the vehicle into a parking space he saw smoke coming from the front of the vehicle, he got out and looked under the vehicle and saw flames, the insured turned the vehicle off and called the fired department and they extinguished the fire. claim number 13-7055-925. *yh
10/01/20001
 While driving the vehicle stalled and the consumer saw smoke and fire coming from under the hood. claim number 15-3024-211. *yh
07/15/20001
 While driving the vehicle caught on fire under the hood. claim number 18-0396-219. *yh
12/20/20011008/01/1999
 Vehicle stalled while being driven and would not restart
09/12/20001
 Engine compartment fire, this loss involved a collision and fire, claim # 75-a446-573. nlm
07/15/20001
 The vehicle caught fire while the consumer was driving, claim # 18-0396-219. nlm
09/11/20001
 Engine compartment caught on fire, claim # 23-1398-184. nlm
05/01/20001
 Vehicle caught on fire, claim # 20-5363-506. nlm
10/01/19991
 Whilke driving the vehicle stalled and then the driver noticed smoke and fire coming from under the hood, the fire was extinguished with only damage to the wiring, claim # 15-3024-211. nlm
08/30/20001
 While pulling into a parking space the driver noticed smoke coming from the front of the vehicle, he looked under the hood and noticed under the hood, claim # 13-7055-925. nlm
12/20/19991
 There was a fire in the engine compartment, prior to this incident a new starter had been installed, claim # 32-v339-978. nlm
09/12/20001
 While driving the consumer smell an odd smell and pulled over, once out of the vehicle the consumer saw smoke coming from under the hood, the engine compartment was on fire, claim # 04-1312-385. nlm
09/12/20001
 While driving the vehicle overheated and the gears locked up, the consumer pulled over and the vehicle caught fire, claim # 05-4538-992. nlm
09/12/20001
 The vehicle caught on fire under the hood, claim # 11-3823-544. nlm
06/17/2001207/26/1996
 Vehicle stalled while being driven at slow and high speeds on highway, which caused an accident, on both occasions dealer could not duplicate the problem.*yh
 While driving vehicle completely shutsdown without warning, causing loss of power brakes and power steering control. please give any further details.*ak
 While driving and without warning vehicle completely shutdown, causing loss of power brakes and power steering, cause unknown. dealer cannot identify the problem. please give any further details.*ak
12/01/2000309/01/1999
 The motor quits while driving without warning, causing loss of power braking and steering. no warning and vehicle sometimes may be restarted after it waits for hours. secondly, windshield wipers will activate when turned off and if turned on to intermittent they will be extremely inconsistent in operation.*ak
12/04/20003
 While driving at high speeds or coming from a stopped position engine stalls and will have to be put in neutral to be restarted. dealer has not seen vehicle. *ak *slc
11/01/19996
 Vehicle stalls when coming to a stop, mostly after long trips. took vehicle to dealer 3 or 4 times, and cannot remedy problem. vehicle stalled about 5 or 6 times. *ak consumer states vehicle stalls when removing his foot from the gas pedal at speeds of 25-40 mph, all brakes and steering are lost when this failure occurs. *slc
01/01/19991
 When turning vehicle on, engine chimes ring and it keeps ringing intermittently. also, airbag light comes on. *ak dealer attempted to fix however did not remedy problem. *slc
807/01/1996
 Problem is noted on very hot days, no prior warning when driving at any speed. upon applying brakes vehicle will stall and die out. consumer has contacted the dealer, dealer unable to determine the cause of the problem. *ak
04/01/1996701/08/1996
 While driving at normal highway speed vehicle is fine, when slowing on exit ramp the vehicle stalls, losing all power completely. dealer has been contacted.*ak the vehicle startes immediately after failing except on one occassion it required half hour before restarting. *yh
08/18/20000
 While driving about any speed engine will stall without a prior warning and just everything shut down. this could have caused an accident.*ak
07/07/199901/01/1997
 When starting up vehicle will stall. contacted the dealer, and dealer told consumer that this was common. dealer was indicating that throttle body should be cleaned every 30,000 miles. vehicle stalled out while driving on highway and lost all power in the steering and brakes. engine stalls when starting, and throttle body requires cleaning every 9000 to 10, 000 miles. *ak *ml
02/09/2000109/11/1995
 Possible manufacturing defect in the boss that holds the rocker arm shaft on the cylinder head in the vehicle, broken and causing severe engine damage, required replacement. *mjs
03/01/20001
 Vehicle was parked in the back of library. ten to fifteen minutes later, someone came into the libary and stated that vehicle was on fire . fire department was called and responded. earlier, consumer took the vehicle to the dealership for as gasoline leak on the feb 13-200o. coinsumer picked the vehicle up on 18-feb-2000, and the engine compartment was burning. *ak *ml
12/29/1999104/01/1996
 I feel strongly this is a manufacturer's defect. poor quality in their castings. no safety defect listed in summary. *ak
03/31/19974
 On-going / intermittent problem with engine stalling. problem would occur while driving (slow or highway speed), did not matter at a stop position. problem occurred on four occasions. dealer notified and unable to correct the problem. *ak
08/19/199907/01/1996
 Subject vehicle involved in side impact accident. subject vehicle pulled away from a stop sign and was broad sided by oncoming full-size van. subject vehicle immediately burst into flames (per witness statements). driver and passenger were both unconscious. bystanders were unable to get either out of burning vehicle due to doors being locked (auto door locking mechanism) and were unable to break windows out before vehicle was fully engulfed. *ak
 While driving the at any rate of speed the vehicle will completely shut down without warning, cause unknown. please give any further details .*ak
05/07/1998111/01/1995
 After pulling in a driveway, with the car still idling, heard a noise and the car began to overheat. the tensioner had broken off and fell down in the engine causing the idler pulley and belt to come off. had the car towed to dealer and they installed a new belt and tensioner under warranty. my concern is that if it had happen moments before, when the car was still in motion, it would have caused a loss of control with possible serious consequences.
05/01/19982011/01/1995
 The engine stalls with no warning, usually when slowing or coming to a stop, but it has happened a few times at speeds up to 45 mph. after the engine stalls, it will sometimes not start unless i race the engine to keep it going. the dealer cannot duplicate this problem. we have paid to have the throttle body cleaned and to have the fuel filter replaced, but the problem continues. since vehicle has power steering and brakes, these do not function during an engine stall, and i am concerned that this could eventually produce a collision. *ak
308/01/1995
 This problem has occurred & been repaired 3 times since purchasing the vehicle. it stalls and you loses all power. this happened the first time as we were going over railroad tracks. it has happened while making left turns. this is extremely dangerous because you never know you have a problem until you are driving along and lose power. this was repaired by vero beach chrysler the first time, and they said it was not covered under warranty. ceconni chrysler said it cetainly was a warranty item and got our money reimbursed by chrysler. the second time it happened it was repaired gator chrysler-plymouth, melbourne, fl 32901. the mileage was 53,000 the second time and they said it was no longer warrantied. the third time it happened the mileage was 95,200 and we again paid for the repair. this is a very upsetting problem. it has happened during left hand turns. *ak
03/23/1999
 Vehicle experiencing on-going/ intermittenly problem with engine stalling while driving, dealer notified and some repairs are being made but problem would reoccur. could nhtsa help in this matter
 While driving the engine shuts down, causing the vehicle to stall. please provide details. *ak
04/01/1996
 Engine stalling and missing at different speeds, engine service light also comes on; no problem can be found.
07/06/1998103/18/1996
 Engine stopped at 40 mph with no warning and would not restart. lost engine assisted steering and brakes.
 Intermittently when driving the vehicle stalls. the dealer is not able to duplicate the problem, and is therefore, not able to repair vehicle. manufacturer has been notified. *ak
04/20/1997406/14/1996
 Engine stalling several times, unable to rectify problem.
12/22/1998807/01/1996
 Engine cuts out after long trips (200 miles at highway speeds). appears as though the engine doesn't get fuel. after engine cools (20-30 minutes) the car starts again. have had $700 worth of repairs at the dealer to fix fuel line, spark plug wires, etc. the dealer called detriot to diagnose via modem. they suggested replacing crank position sensor. it was replaced and problem continues. this is very dangerous because it occurs on the interstate at highway speeds without warning. we have been on the side of the road at all hours of the night with trucks hurtling past us. the dealer keeps guesing what is wrong without any firm commitment that the next fix is the right one. they want to replace the fuel pump next and the electronic control unit next if that isn't the problem. that is another $900 without any true knowledge what the problem is. i heard the motorman radio talk show january 9 0r 10 and a caller complained about the very same problem. the motorman said this was common with chrysler mini-vans and that it is the electronic control module that overheats and cuts the signal to the spark plugs. please check into this because it is a danger to motorists. *ak
 While driving 60 mph the vehicle completely shuts down in intersections and at stop signs without warning, cause unknown. please give any further details. *ak
4
 Engine failed causing the vehicle to stall.
06/21/1996802/09/1996
 Vehicle stalls intermittantly, changed sensor but vehicle continues to stall.
07/12/19986
 When driving at 60 mph and without prior warning the vehicle just shuts down, and the dealer can't determine the problem. vehicle has cut off six times. *ak
10/06/19980
 While driving consumer's van cuts off completely in traffic. *ak
411/26/1995
 I have had numerous problems with this car, including the car seizing up while i was on the road with my family, necessitating a new engine, i also have needed a new transmission, the windshield wipers go on and off by themselves, the brakes need constant replacement (i have had them replaced 6 times), and chrsyler could care less.
08/24/1998
 When driving the vehicle will stall out and die , giving the driver no indication. the delaer has been notified. *ak
 While driving 50 mph vehicle stalls for no reason. dealers cannot find problem. problem is intermittent. *ak
102/09/1996
 Engine stalls continuously unable to determine cause.
07/16/1998
 Consumer been experiencing an ongoing problem with engine turning off while driving. this condition have been occurring since the firt 9500 miles of wear. vehicle been in/out of dealer shop four times, and dealer cannot resolve the problem. wants consumer to pick up the vehicle.
 While driving the engine shuts down, causing vehicle to stall. cause unknown. please provide details. *ak
10/19/199703/01/1997
 While driving at various speeds the vehicle cuts off, giving the driver no indication . consumer started experiencing problems after she had the vehicle's computer replaced. the dealer has been notified about the existing problem. *ak
09/14/1997602/01/1996
 While driving for long periods of time with air conditioning running the vehicle stalls and cuts off. this problem has occurred six times . it has been serviced three times. the service engine light does not come on while driving. the dealer has been contacted . the dealer is going to install a co-pilot to see the exact cause of the problem. *ak
09/25/19973
 Intermittent stalling a thigh speeds. engine shuts off without warning. also replaced gas tank. *ak
 The engine stalls at 65mph on the interstate. dealer can't duplicate the problem to correct it. *ak
 While vehicle is in motion engine dies without cause. dealer unable to locate problem area. please describe. *ak
 Engine stalling and missing, also engine service light comes on. also rear brakes were grinding combined with surging when slowing to a stop. *ak
ENGINE AND ENGINE COOLING - ENGINE - GASOLINE - BELTS AND ASSOCIATED PULLEYS
04/13/2009115619
 Tl*the contact owns a 1996 chrysler town and country. the contact stated that the serpentine belt would not remain in place on the pulley in her vehicle. the belt has been replaced at least three times. the contact had to replace the tension pulley and the water pump pulley to keep the serpentine belt secure. there are only two belts left to be replaced and they are currently working properly. the manufacturer stated that there was no recall for this component; therefore, they could not assist. the failure mileage was 115,619.
01/04/2007811/01/2000
 Serpentine belt slips/comes off during wet conditions. has happened 4 times in past 3 months and several times before that. *jb
02/28/20031000002
 The serpentine belt failed twice.*jb
3
 The serpentine belt was replaced 3 times.*jb
1
 The serpentine belt failed.*jb
12/17/20027800002/28/1999
 1996 chrysler t&c minivan with 78,000 miles, being operated by wife, broke down in heavy rush hour traffic with kids onboard. the serpentine belt broke due to faulty belt tensioner. the belt had been replaced only two months previously as part of preventative maintenance schedule (just to avoid exactly what happed). mechanic indicated that chrysler t&c tensioners were prone to premature failure causing shredding of the serpentine belt. belt affects power steering, cooling fan, charging system, etc. wife, who weighs in at 95 lbs, lost all steering ability and was left stranded in middle of rush hour traffic with two kids until good samaritan arrived and 'manhandled' van off the roadway.
01/01/2001106/01/1996
 Airbag light remains illuminated on the dash. also, cruise control and horn are inoperative. *ak serpentine belt failed. tensioner belt failed and was replaced. mirror light is out. dealer replaced the faulty clockspring. *yh
05/25/19992
 Consumer heard a loud noise and there was an immediate loss of control of the vehicle due to the belt tensioner failure, the spring casing broke from its mount and fell from the vehicle onto the driveway. *yh
08/06/2001
 There are some problems with steering. when taken vehicle to dealer, dealer noted that serpentine belt and steering belt tensioner are defective. *ak
01/29/1999102/09/1996
 The consumer lost the power steering while starting to drive due to slipping off of the vehicle's main belt from the pulley. the vehicle had a cooling system problem. the vehicle was overheating due to belt and tensioner failures. *yh
11/20/2000105/01/1996
 We have had to have the whole transmission rebuilt and/or replaced in nov. we also had to take our vehicle bach within 1 week to have more trans. work done even after it was replaced. now it back in the shop for a water pump leak and a thermostat, along with replacement of the lines to the cooling system because they are cracked, along with another round with the belt and tensioner that we had replaced in april of 2000. we also have had the electrical rely replaced 2 times and we are wondering if we will have to replace it again after a year of use. we are so fed up with this vehicle right now that you can not even imagine. for the past 4 months it has set in our drive way because we are afraid to drive it..... we are now wondering when it is driven what is going to happen to it next. we are not to happy with having to put all this money in a vehicle that is 5 years old and 62k miles. we have all the service records on this vehicle if you need them. please respond to this complaint and investigate the problems futher. as it looks there are lots of people that have complained about the same problems as i have.
07/03/2000204/01/1997
 For the second time in a year or so the tensioner on the engine's serpentine belt broke, cuasing the loss of engine cooling, alternator, air conditioning and, most importantly, power steering. with no power the car is extremely hard to steer. both times this item failed i was driving; if my wife had been driving she could not have steered the vehicle -- the effort required is too much. both failures were at low speed; had it been in traffic requiring steering, this might well have led to accidents. the tensioner bolt (integral with the tensioner) breaks because there is a great deal of shear pressure on it. it does not appear to be of high enough quality for this application. i believe it should be replaced with a stronger bolt. i am considering whether my wife should continue driving this car; i consider it dangerous. *ak
06/27/2000211/01/1995
 While driving through a drive through consumer heard a loud snap, and then clicking noise coming from the engine and lost power steering. consumer looked under car, and saw tensioner belt was hanging. second time after a car wash, consumer put car in reverse, and the same thing happened. there was a snap, and clicking looked under vehicle, and it was hanging again. took vehicle to dealer. dealer said they had seen the problem a lot with these vehicles. both incidents, the tensioner broke causing the belt to break also. *ak
06/26/2000208/01/1996
 While driving in rain air conditioning went out, and all the lights on the dashboard went out, windows fogged up, affecting driver's visibility. also, belt tensioner did not work.*ak the belt tensioner broke for the second time causing lights, power steering and the engine to fail. *yh
01/31/2000
 Suddendly while making a left turn serpentine belt came off, and all power steering was lost immediately. van was towed to the dealership and repaired at owner's expense. please provide any further information. *ak
09/06/1999
 Serpentine belt & tensioner kept slipping due to water getting on it. vehicle loses control when this happens, cannot turn. belt & tensioner was replaced first time by mechanic. now problem has reappeared. *ak
 Engine belt tension bar that keeps alternator bar tight broke, causing a loss of power and steering . *ak
 While driving the vehicles tensioner snapped and power steering was lost. this has happened twice within one year. both incidents occurred while parking ane vehicle not moving. after failures, power steering failed completely. dealer cant find problem. mjs
10/13/199805/01/1996
 Most unrealiable car i have owned. these are not the only problems, just the most major. this car has been on a tow truck six times in three years. please note first repair was to the original tensioner and serpentine belt; i tried to correct before submitting but was unable to change form.
06/20/1999104/01/1996
 Within 5 minutes after start-up, turning thru a curve in the road steering went out. engine started to get hot within about 2 minutes (light on dash came on). pulled over to check out problem. noticed serpentine belt off and tensioner laying below. *ak
05/01/1999
 Pulley on the serpentine belt fell off and caused a loss of power steering which may have resulted in a crash. *ak
04/15/19991
 Serpentine belt and power steering pulley broke resulting in loss of power steering while driving.
01/29/1999211/01/1995
 Without warning at 50 mph, the water pump on this car seized, then the alternator belt burned which broke all the other belts nearby, causing the car to lose power. this incident has happened twice to this car in the last 6 months. *ak
10/08/1998
 The bolt within the serpentine belt tensioner, which is attached to frame broke, causing loss of brakes/steering and alternator. dealer has been notified. part # is 461289y. *ak
10/21/1997
 Bolt that secures belt tensioner sheared which resulted in serpentine belt operation to become disfunctional from steering to braking. please describe details. *ak
ENGINE AND ENGINE COOLING - EXHAUST SYSTEM
05/10/2001107/26/1996
 Check engine light came on and the car was running roughly, dealer replaced the oxygen sensor that was stuck as well as the rear cylinder head.*yh
02/14/20011
 Fuel rail began to leak. leak drips a large amount of fuel on the valve cover and then flows onto the exhaust manifold.
106/04/1998
 While driving at 40 mph saw coming smoke from under the hood and leaking into the passenger's compartment, causing the exhaust pipe to overheat and start a fire. *ak
ENGINE AND ENGINE COOLING - EXHAUST SYSTEM - EMISSION CONTROL
02/20/1999102/01/1997
 Transmission made grinding noise under 30 miles per hour. told it was the differential. we had the towing package and have never towed anything. replaced at dealership for $2100. air conditioner evaporator has a hole in it. have not repaired yet. other minor problems: oxygen sensor replaced, water pump replaced, windshield wiper control replaced, air bag component replaced. *ak
06/21/1996802/09/1996
 Vehicle stalls intermittantly, changed sensor but vehicle continues to stall.
104/01/1996
 Gas tank vent failed causing fumes to enter vehicle, prior to recall notice.
 Fuel tank has been replaced 3 times; once for leakage and faulty o rings. also gas fumes coming from vehicle. dealers have repaired problem, but problem returns. also the fuel emission control canister was replaced. owners very concerned for safety. *ak
01/03/19971
 Oxygen sensor failed.
ENGINE AND ENGINE COOLING - EXHAUST SYSTEM - EMISSION CONTROL - GAS RECIRCULATION VALVE (EGR VALVE)
07/01/1996112/01/1995
 The vacuum harness to egr valve failed.