Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| SUSPENSION | |||||
| 23097 A | 12/05/1997 | 6089389 | Test | 02/01/2000 | |
| 220298 | 04/24/1998 | 600750 | *during low speed vehicle experiences side to side oscillation/wobble while driving between 10-45mph. *ak | 06/05/1998 | |
| SUSPENSION - FRONT | |||||
| 0200401 | 07/06/2001 | 620914 | Experiencing a squawk / creak / groan sound from front suspension while driving over rough / bumpy roads. *tt | 09/04/2001 | |
| 260995 | 11/01/1995 | 46506 | This tsb contains revised service and/or diagnostic manual pages. publication # 81-370-6106. | 04/25/1996 | |
| SUSPENSION - REAR | |||||
| 020997A | 10/24/1997 | 02-09-97 | 6088761 | Concerns with thumping noise at rear of vehicle during cold operation. *nlm | 01/06/2000 |
| 020998 | 08/28/1998 | 602195 | Rattle noise from rear of the vehicle when driving over road bumps. *ak | 11/12/1999 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SUSPENSION | |||
| 09/16/2010 | 228500 | ||
| Rear axle spit in two while driving at 50 mph on back road, lucky not on highway. tires slammed into wheel wells, caught on fire almost, lots of smoke. could not control vehicle well, and went off the road at approx 25 mph and hit a bunch of small trees, injured both knees, refused ambulance transport. car was towed to my garage and axle replaced with junkyard part and vehicle is back on the road. scary incident ,could have been worse or fatal if this happened on a highway instead of a local road. axle tube is just thick sheet metal, not really an iron pipe like you would think, very flimsy.have nice pictures ifyou are interested.should recall this flimsy axle. | |||
| 12/15/2002 | 0 | ||
| Left front strut mounting plate has rusted thru allowing the strut to penetrate into the engine compartment. this is the only area of rust on the entire vehicle. chrysler service personel and multiple mechanics have indicated this is a condition they would expect to see on a vehicle 20 - 25 years old; not 6 years old. | |||
| 06/11/2003 | 1 | 08/01/2002 | |
| Strut tower assembly is completely corroded and needs replacement, yet chrysler will not assume any responsibility.*ak | |||
| 08/12/2002 | |||
| Consumer stated that the strut tower rusted out, in result of this problem the engine fell out of vehicle while driving. dealership notified. dealer states that consumer can not take vehicle off lot and also says that they can not supply her with a rental car. please provide additional information. ts | |||
| 10/18/2002 | 1 | 11/01/2001 | |
| Dealer identified problem as clock spring failure dt | |||
| 10/02/2002 | 94000 | 1 | 11/01/1995 |
| The mounting strut tower was rusted, several fatigued and stress cracks was found in the steel plate that made up the strut tower. ts *jb | |||
| 09/21/2002 | |||
| Please fill in description. | |||
| 11/01/2001 | |||
| Vehicle constantly pulls to right, wheel alignment has been done. also, tires were replaced. did not remedy problem. *ak | |||
| 07/11/2001 | |||
| Strut tower is rusting through. dealer was notified. feel free to provide any further details on this matter.*ak | |||
| SUSPENSION - FRONT | |||
| 06/01/2008 | 70000 | 1 | |
| Rt front strut tower rusted through rotted. not safe can cause a accident lose control of steering,from what i have reading and talking to several car dealerships this problem has been going on for years and chrysler is not doing anything i have talked to chrysler dealers and some say they get it covered and some don't,please lets do something. *tr | |||
| 01/16/2002 | 0 | 1 | |
| Drivers side strut tower corrosion. rear wiper motor runs till burned up. rear wiper runs intermittent (ghosting) on its own. front wiper does the same. vehicle occasionally bucks at various speeds with no codes. *tr | |||
| 08/20/2004 | 1 | ||
| While driving 35 mph, the driver heard a loud noise coming from the front of the vehicle. suddenly the vehicle vibrated uncontrollably. the driver was able to maintain control of the vehicle and drove it to the dealer for inspection. please provide further details. *jb | |||
| 10/23/2003 | 1 | ||
| Vehicle's right front suspension broke off.*mr (nar) dealer was notified. the consumer was requesting a reimbursement for repairs made. please take request under serious consideration. *cb | |||
| 12/04/2002 | 1 | 11/01/2095 | |
| The passenger side, front strut mounting tower is rusting through to the point that the strut is about to break through into the engine compartment. chrysler service manager agrees that it is a clear dfect in the corrision prevention system but refuses to do anything about it. there are at least 18 other reports in this database concerning this issue on '96 chrysler twn & cnty, dodge caravan and plymoth voyager minivans. dt | |||
| 01/07/2002 | 0 | ||
| Consumer had experienced side pulling on steering wheel and front wheels where dealer had peformed aligment, but had not fixed the problem. please provide more information. *ak | |||
| 04/01/2001 | 0 | ||
| Airbag light came on and it won't go off. also, vehicle wanders to left to right. dealership is aware of problem.*ak | |||
| 1 | 10/01/1995 | ||
| The tower which supports the passenger side front suspension strut is rusting through. this is the only rust on the vehicle. the dealer agrees that this will soon be a severe safety hazard. when the strut collapses into the engine compartment the vehicle might suddenly go out of control.i have notified daimler-chrysler of this problem but they have declined to inspect the vehicle. i have photos and copies of letters sent to daimler-chrysler motors corporation.it is possible that other town & country vans of this model year may be failing in the same way and their owners are not aware of the potential hazard. | |||
| 6 | 11/06/1997 | ||
| Vehicle shuts down and control panel goes blank while vehicle is in motion. vehicle front end shakes. child was stuck in built-in safety seat because belt would not release. | |||
| 1 | 05/21/1996 | ||
| Misalignment, causing vehicle to pull to the leftwhile driving on flat straight highway at 65 mph. *ak | |||
| SUSPENSION - FRONT - CONTROL ARM - LOWER BALL JOINT | |||
| 10/31/2003 | 138800 | 1 | 03/01/1996 |
| While driving 5 mph in reverse and turning left into a parking space passenger's side front wheel separated from the suspension, and vehicle collapsed. independent shop stated that ball joints pins were rusted and broke. there were no injuries. *ak *nm | |||
| SUSPENSION - FRONT - CONTROL ARM - UPPER BALL JOINT | |||
| 10/31/2003 | 138800 | 1 | 03/01/1996 |
| While driving 5 mph in reverse and turning left into a parking space passenger's side front wheel separated from the suspension, and vehicle collapsed. independent shop stated that ball joints pins were rusted and broke. there were no injuries. *ak *nm | |||
| SUSPENSION - FRONT - MACPHERSON STRUT | |||
| 06/29/2005 | 1 | 07/15/2000 | |
| Dt the drivers side strut tower rusted and the passengers side was beginning to show sign of rust as well. *jb | |||
| 01/26/2005 | 1 | 09/01/2004 | |
| The right strut was making noise while vehicle was being driven. taken to dealer for check up and results showed that the strut was rusted, and could fall off. it needed to be replaced. *ak *tc | |||
| 12/31/2004 | 130000 | 1 | |
| A complaint was registered allready, number 10090457. the driver side strut tower on my mini van are rusting out. *ak | |||
| 08/05/2004 | 113000 | 1 | |
| During routine inspection dealership informed the consumer that front strut towers rusted. the problem was not resolved. *ak | |||
| 03/05/2003 | 3 | ||
| The driver noticed that the front strut towers had rusted out. the vehicle was taken to the dealer for inspection. the mechanic informed the driver that the front strut tower needed to be replaced. please provide further details. *nm | |||
| 1 | |||
| Vehicle was serviced by a technician, who informed the consumer that the strut rod rusted. manufacturer was contacted.*ak | |||
| 101000 | 1 | ||
| The van's front strut towers had rusted out. this is a common problem which the dealerships were aware of. the manufacturer is supplying a repair kit to correct the problems. *jb | |||
| 06/27/2003 | |||
| The mcpherson shock tower assembly on our 1996 town and country minivan are prematurely rusting out. there is a very real potential of severe structural damage developing. a very serious accident couold occurr. | |||
| 04/12/2002 | 101585 | 1 | |
| The consumer had taken the vehicle to a local repair shop getting a routine oil change where they brought the rusted strut towers to his attention. the dealer wouldn't cover the repair cost because the vehicle was out of warranty. scc | |||
| 07/09/1998 | 2 | 01/01/1996 | |
| Driver side strut failed twice. both times resulting in loss of control of vehicle. repaired under warranty. windshield wipers operate intermintently resulting in degraded visibility during rain storms. battery exploded while starting vehicle spreading acid throughout engine compartment. transmission failed while engaging causing car to leap forward into traffic. | |||
| SUSPENSION - FRONT - SHOCK ABSORBER | |||
| 07/01/2097 | |||
| Right strut tower is rusting through. vehicle failed ny state inspection. there is a hole at the top of the strut tower from excessive corrosion which puts safety/integrity of the front strut suspension in jeopardy and strut can come loose at any time without notice. feel very lucky strut has not come loose already - very unstable and unsafe.*ak | |||
| 04/11/2002 | |||
| Passenger's side front strut tower was rusted. service mechanic indicated if a bump is hit hard enough it could push the strut through to the wheel well, causing front passenger wheel to lock up. dealer was notified, and didn't explain where rust came from. please provide more information.*ak | |||
| 04/13/1998 | 1 | 04/01/1996 | |
| Shock absorber failed. yh | |||
| SUSPENSION - FRONT - SPRINGS - AIR SUSPENSION SYSTEM | |||
| 05/08/2003 | 1 | 11/10/2001 | |
| Vehicle experienced perforation corrosion in passenger side strut tower as described in chryslertsb 23-044-02. corrosion originated in factory holes covered with rubberized tape and threatens the structural integrity of the mount. vehicle is no longer under warranty and chrysler will not repair.*ak | |||
| SUSPENSION - FRONT - SPRINGS - TORSION BAR | |||
| 07/15/2001 | 2 | 01/01/1996 | |
| Both front sway bars broke. *ak | |||
| 03/01/2001 | 2 | ||
| During vehicle inspection left and right front sway bar link found broken at the sway bar. metal link remained attached to the strut and just flopped around. could have easily broken damaged cv joint boot, interfered with steering, or broken a brake line. dealer responded that there was a huge backlog of parts because this failure was beoming very common. 4000 parts on backorder with chrysler. | |||
| SUSPENSION - REAR | |||
| 09/28/2001 | 1 | ||
| Sway bar links were replaced. *slc | |||
| SUSPENSION - REAR - SPRINGS - LEAF SPRING ASSEMBLY - LEAF | |||
| 12/16/2001 | 1 | 10/08/2001 | |
| Rear lead spring broke, causing the rear axle to slide back and the tire to rub on the back of the wheel well. when the spring was removed it was obvious that the spring had been broken 3/4 of the way previously. it was rusted at the broken spot and appeared to have black paint on the inside of the crack. | |||