Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| VEHICLE SPEED CONTROL | |||||
| 082799 | 08/27/1999 | 607618 | Concerns with speed control which does not maintain set speed while climbing a grade. *tt | 09/30/1999 | |
| 210699 | 04/02/1999 | 605014 | Conditions with intermittent loss of speed control. *tt | 05/24/1999 | |
| 081695REVA | 10/01/1995 | 08-16-95 | 46371 | Bulletin supersedes technical service bulletin 08-16-95, dated apr. 14, 1995. if the vehicle operator **repeatedly** presses and releases the set button with their foot off of the accelerator (a 'lift foot set' to begin speed control oper | 04/25/1996 |
| CH081695 | 04/01/1995 | 41049 | Cruise control overshoot/undershoot during initial set speed selection. *tw | 11/01/1995 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| VEHICLE SPEED CONTROL - LINKAGES | ||||||
| EA99013 | CHRYSLER GROUP LLC | 06/11/1999 | 08/10/2001 | POST COLLISION FUEL SYSTEM | ||
| EA97002 | CHRYSLER GROUP LLC | 01/31/1997 | 02/10/1998 | FUEL TANK LEAKS | ||
| Alleged fuel leaks where the fuel pump/sending unit joins the tank | ||||||
| PE96051 | CHRYSLER GROUP LLC | 08/19/1996 | 01/31/1997 | FUEL LEAKS FROM THE GAS TANK | 99V216000 | |
| Fuel leaks where the fuel pump joins the gas tank. | ||||||
| RQ00008 | CHRYSLER GROUP LLC | 03/09/2000 | 03/18/2002 | DC MINIVAN FUEL INJECTOR RAIL LEAK | 00V268000 | |
| Leakage of the fuel injector rails allegedly from nitrile rubber o-rings, resulting in engine compartment fires | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VEHICLE SPEED CONTROL | |||
| 50000 | 1 | ||
| While driving at any speed automatic transmission suddenly drops into second gear. when this occurs rpms rev up to 3000. although the manufacturer is aware of the problem, a remedy has not been found.*ak | |||
| 01/07/2003 | |||
| The speedometer will not show the speed on the dashboard panel. please fill in additional information. dealer is aware of the problem. ph | |||
| 05/27/2000 | 1 | 07/01/2096 | |
| Air bag light on, horn inoperable, cruise control inoperable. dt | |||
| 1 | |||
| Consumer states the throttle body would cause the engine to stall, consumer was informed that the throttle body would have to be cleaned once a year to prevent the engine from stalling.*jb | |||
| 09/07/2002 | 1 | 01/01/2099 | |
| Clockspring failure making airbag and cruise control inoperable. | |||
| 08/01/2002 | |||
| Belt tension and power string failed, causing horn/ airbag, and cruise control to fail. | |||
| 08/08/2002 | 1 | 08/01/2096 | |
| Clock spring assembly was replaced on 09/03/02. air bag light stayed on and cruise control did not work prior to replacement . cost $180.83. other incidents of this problem are well documented on the internet. replacement work performed by lucas smith dodge, 1600 parkway west, festus, mo 63028, (636)933-5000.*ak | |||
| 05/23/2002 | 06/01/2095 | ||
| Airbag light stays on or blinks intermittently, horn and cruise control doesn't work - ***dangerous*** - will have dealer replace defective clockspring harness - recall??? | |||
| 09/01/2001 | 1 | 03/01/1999 | |
| My cruise control is intermittent, my airbag light comes on intermittenly, might windshield wipers come on intermittently. horn sporadically does not work.*ak | |||
| 03/11/2002 | 1 | 12/01/1995 | |
| Failure of part caused cruise control, horn and airbag to be non-operational. this is a safety hazard that occured at 65 mph on the freeway. if an accident had occured, i would have been unable to operate the horn to alert another vehicle and the airbag would not have deployed. in addition, the cruise control failed while in use on the freeway which also could have resulted in an accident.*ak | |||
| 02/01/2002 | 3 | 09/01/2001 | |
| We experienced problems with abs light on, horn and cruise control not working, chrysler changed the clock spring, now everything is ok. *ak | |||
| 02/15/2002 | 1 | 12/01/2000 | |
| Clockspring failure causing driver's airbag/ cruise control, and horn to stop functioning.*ak | |||
| 09/01/2001 | 05/01/1996 | ||
| Clock spring failure just like the ones that failed on several friends chrysler mini-vans. this causes the horn to stop, airbag light to come on, and the cruise control to stop working. this is a safety item and the nhtsa need to investigate chrysler on this and go public!!!! | |||
| 08/10/2000 | 09/01/1999 | ||
| Horn,cruise control,and air bag none functional.*ak | |||
| 01/01/2002 | 1 | ||
| Horn does not blow, airbag light stays illuminated, and cruise control does not work. *ak *jb | |||
| 01/10/2001 | |||
| Air bag sensor light remains on. criuse control and horn are inoperative. dealer notified. feel free to provide any further information.*ak | |||
| 11/12/2001 | |||
| Horn and cruise control are inoperative. also, air bag light stays on. contacted dealer. please add vin. *ak | |||
| 10/15/2001 | 1 | 04/01/1998 | |
| Cruise control and horn do not work, airbag light illuminated. *ak possible clock spring failure. *yh | |||
| 11/06/2001 | 01/01/1996 | ||
| The car was in cruise control on i-95 at 70 mph. the speed suddenly jumped to 80 mph and would have gone higher if i hadn't applied the brakes. the rpm reached 4000, and the only way i was able to gain control was to cut off the ignition. this is a safety hazard and could have resulted in a very bad accident. i took the car to caruso chrysler at 1750 southside boulevard, jacksonville, fl. *ak | |||
| 09/01/2001 | |||
| Abs light stays on, and horn/ cruise control do not work. rear a/c unit for the passengers only work on high speed. consumer spoke with service technician over the phone, and technician indicated it could possibly be the clock spring.*ak | |||
| 10/21/2001 | |||
| Air bag light stays on/ horn doesn't blow, and cruise control is not working. contacted dealer, and dealer stated that clock spring might be defective.*ak | |||
| 12/01/1996 | 99 | 07/01/1996 | |
| Both problems are perennial, in form i could not specify. air bag light is always on and may fail in an accident; horn, by not working may not prevent an accident, it almost happened once already; cruise control is an inconvenience not having. wipers go on by themselves, specially when turning on the blinkers. at times wipers don't stop and may divert your attention from traffic, it could be a dangerous situation. *ak | |||
| 1 | 07/01/1996 | ||
| Due to the failure of the clock spring assembly, my cruise control, horn and air bag all failed as well. if i had experienced a crash the driver's side air bag would not have deployed. | |||
| 03/15/2001 | |||
| Ea 01 007/air bag clockspring: air bag light remained on while driving. also, horn and cruise control were inoperative. dealer was notified. feel free to provide any further information.*ak | |||
| 06/15/2001 | |||
| Airbag light is on, horn and cruise control stopped working. clock spring assembly needs to be replaced. *ak | |||
| 05/01/1999 | |||
| Cruse control failure and air bag light at same time. *ak | |||
| 12/01/2000 | |||
| Pe 00 032/air bag clock spring failure: reporting inoperative horn and cruise control. also, air bag light sensor remained on while traveling. dealer notified, and informed consumer that vehicle was not cover under extended warranty or a recall. provide any further information. *ak | |||
| 05/21/2001 | 1 | 10/01/1999 | |
| The clock spring in the steering wheel failed. this in turn controls the horn, cruise control and above all, the airbag. when i went to the dealership, the service advisor knew exactly what the problem was, without performing a diagnostic. this was one of several he knew of and was rumored to be a recall. i contacted customer service at chrysler, but received the expected brushoff, and was told that as the steering wheel was turned it causes the part to wear. this seems unacceptable, especially with a safety component. you may as well tell me that the seatbelt latch will fail after so many connections.*ak | |||
| 02/01/1996 | |||
| Cruse control and horn quit working when air bag light came on.*ak | |||
| 02/01/2001 | 1 | 06/01/2000 | |
| Clock spring malfunctioned, causing air bag warning light to illuminate and cruise control not to activate.*ak *jb | |||
| Clock spring malfunctioned, causing air bag warning light to illuminate and cruise control not to activate. please give any further details.*ak | |||
| 01/06/2001 | 1 | 02/01/2000 | |
| Clock spring failure causing airbag to fail, causing cruise control to fail and also causing horn to fail. the mechanic said the failures were due to the clock spring failure. | |||
| 01/02/2001 | 07/01/1996 | ||
| In january 2001, my 1996 chrysler town & country minivan's airbag warning light came on and has stayed on continuosly since that time. at the same time ... my horn and cruise control stopped working as well. i have checked the fuses and they are all in proper working order. today, i learned from your web site that cnn.com reported on this very problem on 3-19-01. this article prompted me to file this report. with all three failures, airbag warning light, no horn and no cruise control, i'm assuming the airbag is defective and will not deploy in the event of a frontal crash. *ak | |||
| 09/15/2000 | 06/01/1996 | ||
| I saw on the news that you are looking into cruise control and air bag failures in 1996 chrysler town & country vans and i wanted to notify you that i am having problems with mine. in addition the front wipers come on unexpectantly - distracting the driver. | |||
| Srs light stays illuminated while vehicle is in motion. also, cruise control and horn assembly are inoperable.*ak | |||
| 02/20/2001 | 1 | 07/01/1996 | |
| Airbag light came on/horn and cruise conrol stopped working, dealer stated clock spring assembly needed to be replaced. *ak | |||
| 12/14/2000 | 1 | ||
| Consumer's airbag warning light flickered on & off for a month. then, stayed on another month. during that time cruise control was malfunctioning. dealer replaced clock spring, since then no problem.*ak | |||
| 03/01/2001 | 1 | 06/01/1996 | |
| Srs light stays illuminated while vehicle is in motion. also, cruise control/ horn assembly are inoperable.*ak dealer replaced clock spring assembly. *slc | |||
| 1 | 07/01/2000 | ||
| Air bag light is on, horn and, cruise control do not work.*ak driver side passenger door lock failed. *slc | |||
| 1 | 07/10/1996 | ||
| Horn is not active/ cruise control doesn't work, and air bag light is illuminating on dash panel. dealer has been contacted, and was willing to replace clock spring for a fee.*ak | |||
| 02/01/2001 | |||
| Airbag light came on/horn, and cruise control failure. consumer took vehicle to a private mechanic who has repaired vehicle. please provide any additional information/attachments.*ak | |||
| 03/12/2001 | |||
| Airbag light came on, and both horn and cruise control do not work. defect can cause serious damage in event of an automobile accident.*ak | |||
| 02/01/2001 | 1 | 03/15/1996 | |
| Airbag light is on, and horn/cruise control doesn't work at all. dealership is aware of problem.*ak spiral clock spring replaced. *slc | |||
| 02/15/2001 | 1 | 01/01/1996 | |
| Clockspring ribbon wire broke disabling both front air bags, the horn and the cruise control. clockspring ribbon conductors both severed and shorted to each other. disassembly of mechanism found that ribbon wire was stuck together and not able to flex and rotate with steel wheel rotation. it appears that the lubricant used in the clockspring assembly degraded and glued the ribbon together. free end of ribbon flexed back and forth during steering wheel movement until it folded over on itself (180 degree fold) and eventually failed. vehicle operated in phoenix, arizona for the past four years. extreme summer heat may have caused lubricant breakdown. | |||
| 03/01/2001 | 1 | 04/01/2000 | |
| Airbag light came on intermittently and then stayed on at all times, cruise control and horn did not work. mechanic replaced clock spring which corrected defect. *aik *slc | |||
| 08/01/2000 | 1 | 06/01/2000 | |
| Airbags light stays on. also, cruise control and horn are not working due to defective clock spring.*ak | |||
| 12/05/2000 | 6 | 06/01/1996 | |
| Air bag light permanently on due to failed clock spring assembly, air bags disabled, also affected horn and cuise control. vehicle suffers from unusual power drains/fluctuations, battery replaced 3 times within 3 1/2 years. electronic door locks (four doors) frequently fail, can only service when failure is consistent. vehicle occasionally stalls (abruptly) at any speed, throttle system serviced a few times (outside of tune-ups) with little benefit. front and rear windshield wipers activate by themselves quite often (but never at the service shop/dealership), with no set pattern, multifunction switch replaced twice. all problems except for air bag (customer paid for repair as well as for other problems) still persist.*ak | |||
| 07/07/1999 | 01/01/1997 | ||
| When starting up vehicle will stall. contacted the dealer, and dealer told consumer that this was common. dealer was indicating that throttle body should be cleaned every 30,000 miles. vehicle stalled out while driving on highway and lost all power in the steering and brakes. engine stalls when starting, and throttle body requires cleaning every 9000 to 10, 000 miles. *ak *ml | |||
| 09/20/1999 | 1 | 09/01/1995 | |
| No summary listed for above vehicle. *ak | |||
| 06/13/1999 | |||
| Consumer driving with cruise control on at 65mph when vehicle accelerated to high speed. tried to disengage cruise control by pressing on brakes, but acceleration continued at high speed. consumer literally stood up with both feet on brakes before vehicle was stopped. dealership diagnosed problem and parts are on order. *ak | |||
| 05/01/1998 | 20 | 11/01/1995 | |
| The engine stalls with no warning, usually when slowing or coming to a stop, but it has happened a few times at speeds up to 45 mph. after the engine stalls, it will sometimes not start unless i race the engine to keep it going. the dealer cannot duplicate this problem. we have paid to have the throttle body cleaned and to have the fuel filter replaced, but the problem continues. since vehicle has power steering and brakes, these do not function during an engine stall, and i am concerned that this could eventually produce a collision. *ak | |||
| 07/11/1997 | 1 | ||
| Vehicle stalling due to misadjusted throttle body. | |||
| 01/07/1999 | 1 | ||
| Vehicle stalling due to dirty throttle body. | |||
| 1 | 08/01/1996 | ||
| Vehicle stalling due to throttle body being clogged by carbon build-up. | |||
| 06/02/1998 | 2 | ||
| While pulling into garage, foot on brakes and slowing vehicle, suddenly vehicle accelerated when foot was off brake. vehicle hit garage wall. *ak | |||
| 01/06/1997 | 1 | ||
| Cruise control failed. | |||
| 11/17/1995 | |||
| Vehicle has surged forward while driving on several occasions. tt | |||
| VEHICLE SPEED CONTROL - ACCELERATOR PEDAL | |||
| 09/23/2001 | 1 | 04/01/1996 | |
| While driving on us378 between saluda and lexington, sc, as i drove uphill on an undivided highway, the vehicle speed began to increase, reaching over 85 miles per hour with my foot off the accelerator. i braked back to about 25 miles per hour, but when i released the brake, the vehicle again sped to over 80 mph. i pulled over and tried to place the vehicle in park, but the engine raced. i turned it off, but it continued to run, apparently dieseling for several seconds. i restarted the vehicle and made it to the dealer by riding the brake and driving in the lowest gear. i sincerely believe that had my wife or teenage son who recently started driving been behind the wheel they would have completely lost control. i was fortunate that the brakes had been replaced about a month earlier and managed to hold the vehicle, though it required both feet and most of my 220 pounds on the brake. the dealer said that a cable had broken causing the throttle to stick. i have heard similar stories about this happening to this same model vehicle. it is inexcusable that the throttle should suddenly stick with no warning, especially at whatever setting it is at when the cable breaks. at the least, the throttle should return to normal idle if the cable breaks. this is extremely dangerous, and, in my opinion, warrants a modification to prevent this highly dangerous situation before fatalities occur. had the throttle stuck at a higher setting, i could not have controlled the vehicle or wouldn't have had time to react. *ak | |||
| 08/22/1998 | |||
| Consumer has experienced problem with vehicle acceleration. after pressing down on gas pedal, pedal got stuck and would not release itself. consumer had to turn vehicle off to get it to relesae itself. *ak | |||
| VEHICLE SPEED CONTROL - CABLES | |||
| 09/08/2003 | 83335 | 1 | 07/19/1995 |
| While driving accelerator cable broke, causing vehicle to stop in moving traffic. *ak vehicle was towed to auto solutions where a new cable was installed. *ph *nlm | |||
| VEHICLE SPEED CONTROL - CRUISE CONTROL | |||
| 06/01/2002 | 1 | ||
| Nar 02/28/2003 air bag light came on and lost cruise control functions. *cb | |||
| 06/10/2004 | 131000 | 2 | |
| While driving the transmission failed and the vehicle was unable to shift gears. transmission was replaced twice, however the problem recurred. *ak the horn airbag and cruise control have been replaced. the vehicle had brake problems. the dealer determined that the front brakes were at 45% but the rear brakes were at 70%. the dealer cleaned and adjusted the brakes. the a/c failed, the dealer replaced the fan module. the power door locks failed. the cd player doesn't work. the low beam head lights do not provide enough light therefore the consumer has to leave the high beams on to see. this problem has been checked three times but the dealer said they seem correct. the passenger seat broke. the starter failed and as a result the vehicle would not start. the steering pump failed and as a result the steering wheel became tight when making turns. the rear heater lines were leaking. the water pump leaked. *nm | |||
| 01/15/2004 | 96000 | 3 | 02/27/1996 |
| 1996 chrysler town and country minivan airbag light comes on and stays on. horn does not work. cruise control does not work. article in newspaper indicated that the national highway traffic safety administration is investigating model years 1998 and 1998, but i am experiencing this problem with 1996 model. *ak | |||
| 08/01/1996 | 1 | 01/31/1996 | |
| Idle speed motor failed, causing vehicle to stall. | |||
| VEHICLE SPEED CONTROL - LINKAGES | |||
| 12/07/1998 | |||
| When the cruise control is engaged, the van accelerates passed the set speed. the cruise control does not disengage when hitting brakes or turning the system off. the van has to be put in park or neutral to disengage cruise control. owner took van to the dealership, cruise control cable defective. *ak | |||
| When pressing the accelerator to increase speed, the throttle stuck, causing the vehicle to increase speed. please provide further details. *ak | |||