Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| AIR BAGS - FRONTAL | ||||||||||||||||
| 02V293000 | DAIMLERCHRYSLER CORPORATION | from 01/01/1995 to 02/28/1998 | V (Vehicle) | 1500521 | 11/18/2002 | ODI | CHRYSLER GROUP LLC | 11/07/2002 | 11/07/2002 | |||||||
| Defect Summary | On certain mini vans, the clockspring assembly may have been wound incorrectly during the vehicle assembly process. | |||||||||||||||
| Consequence Summary | This condition will manifest itself through illumination of the air bag warning lamp, and could eventually result in a driver's air bag open circuit, if the part is not replaced in a reasonable amount of time. | |||||||||||||||
| Corrective Summary | Dealers will replace the clockspring assembly on all vehicles with 70,000 miles or less. an extended lifetime warranty will also be placed on this component for all affected vehicles, regardless of mileage. daimlerchrysler will also reimburse owners who have paid to have the clockspring replaced on their vehicles. owner notification began november 18, 2002. owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact daimlerchrysler at 1-800-853-1403. | |||||||||||||||
| Notes | Also, customers can contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236). | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| AIR BAGS | |||||
| 0801102 | 08/19/2002 | 635678 | Concerns with the air bag warning indicator lamp on intermittently or constantly. *tt | 10/30/2002 | |
| 082700 | 09/29/2000 | 6092304 | Subject regarding non-deployed airbag handling procedures. *tt | 12/04/2000 | |
| 970919083297 | 09/19/1997 | 54423 | Authorized airbag deactivation for medical necessity. *yc | 04/07/1998 | |
| AIR BAGS - ON-OFF SWITCH ASSEMBLY | |||||
| 083799 | 11/12/1999 | 081798C | 6089800 | Daimlerchrysler corporation is now offerinb airbag on / off switches for selected vehicles. *tt | 02/25/2000 |
| 081798 | 12/30/1998 | 603153 | Subject regarding airbag on - off switches. *yc | 02/05/1999 | |
| 081798 REV B | 09/18/1998 | 081798 REV A | 602450 | Subject regarding the airbag on-off switches. *yc | 11/05/1998 |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| AIR BAGS | |||
| 09/14/2012 | 195045 | 1 | |
| I went to dmv to have my car inspected and was given a report that stated several parts on my vehicle were recalled. i am trying to find out if vehicle can be serviced for free from dealer because of the defects or will i have to pay for them? parts listed under recall were rc-j25-09 emissions recall j25 mopar value line catalytic converters my car failed for emissions problems b24-clockspring safety recall - lifetime warranty 895- safety recall fuel rail seals. *tr | |||
| 09/14/2012 | 195045 | ||
| I went to dmv to have my car inspected and was given a report that stated several parts on my vehicle were recalled. i am trying to find out if vehicle can be serviced for free from dealer because of the defects or will i have to pay for them? parts listed under recall were rc-j25-09 emissions recall j25 mopar value line catalytic converters my car failed for emissions problems b24-clockspring safety recall - lifetime warranty 895- safety recall fuel rail seals | |||
| 02/15/2007 | 52000 | 1 | 08/01/1996 |
| Chrysler lxi minivan -- 1997 -- airbag, horn failure [clockspring?] -- reported by many as a common issue. car has about 52,000 miles. engine was replaced (short block) at 13,000 miles. *nm | |||
| 04/11/2006 | 109000 | 1 | 04/15/1999 |
| I own a 97 chrysler t & c. it appears that the clockspring in the steering wheel is defective and the mfg states there is not a problem but it could led to a airbag malfunction. it appears this is not covered by a recall which it should be... how many complaints have you received on this???? *nm | |||
| 01/01/2003 | 1 | ||
| 1997 chrysler town and country. the air bag light illuminated, the dealer stated the clock spring shorted out internally, however the consumer received a notice in the mail, regarding the clock spring and that it would be replaced regardless of mileage. the check engine light illuminated, the dealer replaced the egr valve. *jb | |||
| 06/10/2004 | 888865 | 2 | 10/15/2002 |
| Air bag clockspring: after the recall repairs was made, the air bag light continued to illuminate while driving. the consumer took the vehicle back to the dealer. the dealer wanted to charge consumer for repairs. the stated the part which needed to be replaced was not covered under the recall. *jb | |||
| 10/23/2003 | |||
| My airbag light stays on all the time when minivan is on, and my horn doesn't work i never know how much i needed ny horn till now. also my cruise control doesn't work either. | |||
| 07/12/2002 | 131564 | 1 | 09/01/1998 |
| This defect effects air bag and horn at the same time. this is a safety issue. we can not count on the air bag to work nor the horn to function in an emergency. i think its quite unusual that both are not functioning. thank you for your concern and attention. *ak ph *nlm **dimsii ivoq entry posted after 12/12/02 cut over to artemis**765869 | |||
| 02/05/2002 | 73850 | 1 | 10/01/2001 |
| Purchased as used vehicle with the premium warranty offered by dealer. air bag light remains on, warning horn does not work and cruise control is inoperative. took the vehicle to chrysler dealer this morning and seemed to me the other three customers at the counter had the same complaint all echoed my problem. while discussing it another customer chimed in i had mine fixed last week- under warranty. got called 2 hours later to inform me it needed the clock spring replaced to the tune of $227.60. would like to get all or some of this back and a warranty on repair. *ak *nlm **dimsii ivoq entry posted after 12/12/02 cut-over to artemis*763547 | |||
| 2 | |||
| The air bag light stayed on, the cruise/horn does not work, and the clockspring was found to be defective. the clockspring was replaced. mr scc | |||
| 01/16/2003 | |||
| Consumer received recall campaign id 02v293000 and has made several attempts to have remedy performed to no avail. currently, the airbag light is illuminated ,and horn does not work. took vehicle in for remedy on 01/16/02 was informed that the service technician was not in and told to return the next day. consumer called to confirm appointment, and returned on 01/17/02, was told the service technician was currently off site ,and would not return until 2pm, and that the part had to be ordered. consumer was working and had to leave. spoke with service manager bob murray and attempted to set up an appointment for 01/18/02, but was informed that the service tech does not work on saturdays. *ak manager also could not confirm appt advising consumer would contact once part arrived. consumer lives in a rural area and dealer is only option for recall remedy.*ak | |||
| 01/07/2003 | |||
| Per conusmer the dealership stearns daimler chrysler; graham nc; 336-228-6315; is refusing to honor the recall for the clockspring 02 v 293 000. ts | |||
| 10/25/2002 | |||
| Upon starting the vehicle the srs light illuminated it stayed on longer than normal, and went off. consumer restarted vehicle and light came back on again this time staying on. the owner took van to dealer and they informed him that the airbags were disabled, due to a timer spring. please describe details. mr | |||
| 06/02/2002 | 97000 | 1 | |
| The cruise control and the horn were inoperable, due to the srs light appearing on the dashboard. dealer was aware of the problem. ts jg. *jb | |||
| Air bag light stays on, horn and cruise control doesn't work since light has been on. dealer wants $500+ to fix. several other chrysler owbners have this problem. *ak | |||
| 07/07/2002 | 08/01/2000 | ||
| My 'air bag' light flickered for a month and then finally stayed on. i discovered my horn did not work, or the cruise control. i replaced the fuses, and the problem continued. i contacted my repair shop and was told other minivans had the same proble. he referred me to the dealer. the dealer was well aware of the problem and told me it was the clockswitch. it would cost approximately $250 to repair. he informed me that my air bag does not work, in addition to the cruise control and horn. i researched the web and found many others have the same problem. i contacted chrysler, they claim it is not a defect and not a reall. this should be a recall since over 124,511 of these parts have been replaced, at the owner's expense, and who knows how many vehicles are out there where the operators are unaware their air bag will not deploy. this is a sfety issue!!!!!! please investigate!!!*ak | |||
| 08/14/2002 | 1 | ||
| The clock spring in the steering wheel is defective resulting in he horn, airbag and cruise control being inoperative.*ak | |||
| 10/15/2001 | |||
| Air bag light remains on while driving, also horn & the cruise control are inoperative. dealer notified. feel free to provide any further information.*ak | |||
| 08/01/2002 | |||
| Without prior warning while traveling on highway noticed that there was no horn or cruise control, and airbag light appeared on dashboard.*ak | |||
| 10/15/2001 | |||
| Air bag light remains on while driving. horn and cruise control were inoperative. dealer notified, and they replaced the clock spring. feel free to provide any further information.*ak | |||
| 06/01/2002 | |||
| The airbag warning light came on in june. i contacted the dealer and was told that it was the clockspring without them even looking at it. they also told me that my cruise control and horn would fail next. sure enough, about a week later the cruise control and horn ceased to function. i have a friend with a 1997 caravan with the same problem. if the dealer knew what was wrong with it sight unseen, that indicates that this is a common problem. i see that there is an open investigation (nhtsa action#ea01007) into this very problem, and i hope that it results in a recall soon. the dealer wants almost $300.00 to fix it. *ak | |||
| 06/10/2002 | |||
| Air bag sensor light comes on and stays on. may result in none or permature deployment of air bags. dealer contacted.*ak | |||
| 06/18/2002 | |||
| Air bag light remains on while driving and cruise control is inoperative. dealer contacted. feel free to provide any further information.*ak | |||
| 06/01/2002 | 1 | 08/01/2097 | |
| Air bag light is on continuous, horn does not work, and cruise control does not work. *ak | |||
| 06/08/2001 | 1 | 09/01/2096 | |
| 1. steering system locked up while making turns making control of vehicle difficult. van also made screeching noises while turning. was told rack and pinion needed replacing per service bulletin. it was, but did not solve problem. dealer recommended drive belt and tensioner be replaced. this finally helped. 2. air bag light and abs lights came on, and traction control went off at hwy speeds. air bag light remained on constantly. dealer says that both air bag clock spring and abs controler must be replaced. dealer stated that if these controlers were not replaced, neither the air bags, the horn, the cruise control nor the abs braking system would work. please reopen nhtsa action investigation #ea01007 for the air bag clock spring in this vehicle. it is important for people to know that if their air bag light won't go off it means that the system is not operational! | |||
| 05/04/2002 | |||
| Airbag sensor light illuminated. also, horn stopped blowing. please provide any further information.*ak | |||
| 04/01/2002 | 1 | 04/01/1999 | |
| Airbag and horn are not operable due to malfunction of clockspring. dealer contacted. *ak *yh | |||
| 02/28/2002 | 1 | 02/01/2001 | |
| Airbag light on and cruise control turned on and off. replaced clock spring. when looking for information on clock spring saw how many others had failed and decided to add my voice. a non-woring airbag is a safety issue, especially in vehicles marketed to young families. | |||
| 01/20/2002 | 09/01/2000 | ||
| The clock spring controls the air bag system, horn and cruise control system. i was told by the repair technician at the dealership that the part(clock spring) has failed on other vehicals and that chrysler has recalls on some of these vehicals for the same part.*ak | |||
| 01/26/2002 | 1 | 01/01/2002 | |
| The air bag warning light remains illuminated indicating a malfunction. consumer also states since this problem has occurred the horn has become inoperable and a clicking noise is coming from the horn area. nlm consumer states cold air came out of the passenger side vents when the heat is turned on due to a faulty heater control. dealer replaced faulty clockspring. *jb | |||
| 08/05/2001 | 09/01/1997 | ||
| Brought vehicle to chrysler dealer in bloomington, mn. they said that this was a common failure in chrysler mini vans. however, it is not a chrysler problem, but up to the owner to repair. estimated at $300.00 cost. also called chysler corporate customer service, same ansewer: too bad, they errored at my expense. this is a family vehicle and i don't consider the horn and airbags frills. additionally, i understand that chrysler has already replaced over 124,000 of these parts at owner expense. *ak | |||
| 01/30/2002 | 0 | ||
| Horn is not working. took vehicle to dealer to check on horn, and found that clock spring was broken. also, air bags were nor working. this is a safety hazard, and consumer should be notified of this .*ak | |||
| Clock spring broke and disengaged horn, and airbag. air bag light illiminated on dashboard. please provide any further information.*ak | |||
| 12/22/2001 | 1 | 03/01/2001 | |
| The clock spring seems to be a very common safety failure in the 1997 chrysler town and country minivan. this clock spring provides power for major safety components including the airbag and horn.. *ak | |||
| 08/01/2001 | 1 | 02/01/1998 | |
| Cruise control failed first due to clock spring. i did not have this fixed but now teh air bag is failing as well.*ak | |||
| 09/25/2001 | 12/01/1997 | ||
| The failure of the air bag clock spring has resulted in the air bag warning light staying continualy on and the loss of the cruise control. i have talked with several other people who indicate this is a problem on similar chrysler products. there is some concern that the air bag(s) could deploy without having an event that would signal deployment. there is also concern that the air bag(s) would fail deploy in the event of a front force collision.*ak | |||
| 11/01/2001 | 1 | 06/09/1997 | |
| Clock spring problems, consumer states the horn will work sometimes, but cruise control is not working, also there was a noise from the steering wheel column, contact dealer and vehicle is being repaired. *ak. consumer also stated there was a coolant leak, the dealer replaced the radiator cap.*jb | |||
| 10/02/2001 | 1 | 01/01/2000 | |
| The airbag clock spring failure rate in chrysler mini-vans is unacceptable.. this is a serious safety issue and should be subject to recall. *ak | |||
| 09/10/2001 | |||
| Airbag light is on. *ak | |||
| 06/27/2001 | 05/13/2000 | ||
| Air baf light came on. took van to dealer for repair. was told air bag would not work because of defective clock spring.there is a mfg. recall on 97 dodge pickups but not on 97 chry minivans for defective clock spring. | |||
| 09/07/2001 | 1 | 03/01/1997 | |
| Clockspring failure disables airbag. *ak | |||
| 09/05/2001 | |||
| Airbag light came on. dealer replaced clock spring assembly.*ak | |||
| 03/30/2001 | |||
| Air bag light was flashing. dealer diagnosed clock spring was defective. dealer replaced it at consumer's cost. vehicle was not experiencing any problems.*ak | |||
| 08/24/2001 | 10/01/1996 | ||
| There is apparently a common short in the steering column of these vehicles and the functions in the steering column stop working. of particular concern is the horn and air bag. seems to me that this is a design defect and a safety problem that the manufacturer should take responsibility for ... | |||
| 1 | |||
| The air bag light illuminates intermittently when making u turns and when turning left or right. nlm | |||
| 07/01/2001 | |||
| While driving with cruise control activated could not disengage that system by the steering column, and had to apply brakes to stop vehicle. also, horn has failed to function. dealership has examined vehicle, and determined that clock spring was the component that needed to be replaced. please provide any additional information/attachments.*ak | |||
| 07/25/2001 | 1 | 09/01/1996 | |
| Problem appears to be identical to that described for the 1997 dodge truck recal, nhtsa campaign id: 01v153000. i'd like to be assured that my problem is not related to the recall defect. * | |||
| 04/15/2001 | 90 | 01/01/1999 | |
| Horn won't blow, cruise control only works intemittently, air bag light stays on continuously.*ak | |||
| 02/16/2001 | 1 | 08/01/2000 | |
| No summary listed for abov evehicle. *ak | |||
| 02/01/2001 | 1 | 10/01/1996 | |
| Air bag light came on continuously. dealer advised me that clockspring had failed and that airbag probably will not deploy. horn doesn't work either. *ak | |||
| 02/01/2001 | 1 | ||
| Clock springs are not working properly and horn/cruise control have gone out due to this default. contacted dealer, and dealer was not willing to do anything.*ak the consumer's insurance would not pay for the clock spring replacement because they claim it was the manufacturing defect. *yh | |||
| 08/01/2000 | 1 | 04/01/2000 | |
| Horn/cruise control worked intermittently, then failed. i now understand the air bags were on that circuit as well, but i had no way of checking that at the time, and the garage did not give me any indication that this failure was dangerous. please force them to fix these things on other chrysler mini-vans beofre someone gets seriously hurt.*ak | |||
| 02/05/2001 | 1 | 01/01/1997 | |
| The air bag clock spring failed causing the air bag light to illuminate. nlm | |||
| 03/11/2001 | 0 | ||
| Airbag light flashes on and off. it cuts on for a while, then it will go out for a while.*ak | |||
| 02/01/2001 | 1 | 04/01/1997 | |
| Consumer noticed a couple of months ago that horn stopped working, and airbag light came on dashboard. *ak | |||
| 02/04/2001 | 0 | ||
| Airbag light is coming on and staying on. cruise control doesn't work, and horn won't blow.*ak | |||
| 03/10/2001 | 20 | 02/01/2001 | |
| The air bag light comes on intermittently and the cruise control no longer operates. *ak | |||
| 02/07/2001 | 1 | 09/01/1997 | |
| I first notice just my airbag light came on, then my noticed my horn wasn't working, and checked my cruise control also out. when we contacted the dealer (chris in service) he knew exactly what it was and rattled off what needed to be replaced on the spot (sight unseen). we find this to be highly unusual as we have dealt with this dealership for years and years. we read that you were investigating this same problem today via wallstreet journal and decided to let you all know we had the same problem you were investigating. contact us if needed... feel free. we appreciate the job you do!!*ak | |||
| 03/08/2001 | |||
| Airbag light stayed on , and cruise control didn't work. dealer identified problem as being clock spring. consumer was responsible for $150 for repairs. *ak | |||
| 1 | 02/01/1997 | ||
| About 2 weeks ago air bag light came on after starting vehicle. air bag light remained on. also, horn and cruise control failed to function properly when in use. *ak *slc | |||
| 1 | 04/05/2000 | ||
| The courtesy light in the door burned out. nlm consumer states while his wife was driving vehicle the steering wheel suddenly became extremly difficult to turn, consumer was told that the vehicle needed new struts and a new rack an pinion, also the windshield wopers come on by themselves and the air bag light on the dashboard stays on.*jb | |||
| 1 | 04/05/2000 | ||
| The air bag light on the dash is illuminated. nlm air bag, horn and cruise control failed, clockspring failure, consumer states there is a recall for some chrysler vehicles. *slc | |||
| 03/07/2001 | 1 | 04/01/1997 | |
| Cruise control went out, and then airbag light came on. also, horn would not work.*ak | |||
| 1 | |||
| Intermittently airbag light stays illuminated while driving. dealer has inspected vehicle.*ak the air bag light stay on due to defective clock spring, which was replaced. *yh | |||
| 09/01/2000 | |||
| Consumer is experiencing problems with steering column where airbag light comes on/loss of cruise control, and electrical problems. please provide any additional information/attachments.*ak | |||
| 02/01/2001 | 1 | ||
| Airbag light came on, horn and cruise control stopped working, took to dealer, clock spring assembly had to be replaced. *ak the consumer states that were 2.8 million other owners with the same problem and with the same kind of vehicle. the consumer also indicates that driving this vehicle was extremely dangerous. *yh | |||
| 05/01/1997 | |||
| No summary listed for above vehicle. *ak | |||
| 01/25/1998 | 1 | ||
| Van unexpectedtly surged forward at high speed from a parked position to cause a crash of incredible destruction to the church, without foot on accelerator. the air bags did not deploy. consumer is smelling gas, consumer can not find any problems. consumer states vehicle is hard to start. *slc | |||
| AIR BAGS - FRONTAL | |||
| 12/06/2008 | 1 | ||
| I hit a pothole and the airbags deployed. *tr | |||
| 01/27/2000 | 38928 | 3 | 04/16/1999 |
| Clockspring assembly repaired three times. (nar) *ph the consumer had made several attempts to have the malfunction on vehicle fixed, however the continued. the consumer is seeking reimbursement for repairs because the vehicle was defective . *cb *jb | |||
| 06/08/2004 | 1 | ||
| The air bag warning light came on after the dealership checked the recall 02v293000, air bag clock spring assembly and indicated that it was fine, and didn't need replacement. currently, dealership wanted to charge the consumer $70.00 to inspect the clock spring again. *ak | |||
| 01/27/2000 | 38928 | 4 | 04/16/1999 |
| Request reimbursement for numerous multi-function switch replacements. *ph the problem caused the turn signals and horn to work intermittently, also the windshield wipers turned on by themselves. by the fourth failure the consumer took the vehicle to an independent car center and the problem was diagnosed as a broken clockspring. after two years of the ongoing problem and asking if there was a recall, the consumer then discovered there was a recall on the clockspring. *jb | |||
| 1 | |||
| Consumer received a recall notice regarding the clock spring. the consumer had the repairs on the clock spring done on 05/08/2002 prior to receiving recall notice. consumer sent receipts as proof of payment to chrysler on january 12, 2003. and still did not receive reimbursement of $208.61, nor was consumer notified by manufacturer when the reimbursement would bre issued. *ak *jb *ts | |||
| 12/31/2002 | 53603 | 1 | |
| No response to safety recall to replace minivan's clock spring assembly. * consumer requested assistance on reimbursement for safety recall to replace the clock spring assembly. the air bag light stayed on and the horn was inoperative. *tt *jb | |||
| 01/15/2003 | 1 | ||
| No were parts available, regarding recall#02v293000. frontal air bags.*jb | |||
| 05/31/2001 | 0 | ||
| While driving about 60 mph with cruise control on when suddenly vehicle accelerated, and air bag light came on. consumer took vehicle to dealer to be repaired, but vehicle was not under warranty to be fixed. *ak | |||
| 04/14/2001 | 1 | ||
| While driving 55-60 mph vehicle was hit on side, went down a ravine and hit a tree front at an angle. neither airbag deployed, vehicle was totalled. *ak | |||
| 03/02/2001 | 1 | ||
| Consumer was driving when airbag light came on. local mechanic replaced clock spring in steering column. *ak *jb | |||
| 09/21/1999 | |||
| When slamming on the brakes to stop in an emergency, brake pedal went to the floor, resulting in extended stopping distance, and the vehicle crashed into the rear end of vehicle in front. there was no deployment of the driver's side or passenger's side air bags. owner waiting for help from chrysler about the crash. prior to crash brake service light can on and dealer turned it off and said nothing was wrong. *ak | |||
| 06/14/1999 | |||
| Vehicle was involved in a frontal collision, and airbags did not deploy, resulting in minor injuries. the manufacturer will be notified. *ak | |||
| 06/27/1997 | |||
| During impact the driver's and passenger's side air bags deployed, causing passenger to sustain a broken hand. *ak | |||
| AIR BAGS - FRONTAL - DRIVER SIDE INFLATOR MODULE | |||
| 03/04/2003 | 140000 | 1 | 06/11/2000 |
| At an impact of approx 100mph, the passenger airbag on my 97 town & country lxi deployed however the driver airbag didnot. the impact was the front driver side and down the side. why would the driver airbag not deploy? | |||
| AIR BAGS - FRONTAL - SENSOR/CONTROL MODULE | |||
| 03/02/2007 | 40 | 10/15/2001 | |
| Since we purchased this van in 2001 we have had a problem with it not wanting to run, at first it was intermittent, but now it is just sitting at the shop. we have taken it in to the dealer 6 times, and to 2 other mechanics 4 times and finally may have found that it is the body control module. we have already spent thousands of dollars on this van and now they want another $1000 that we do not have. i have been reading lots of complaints on the computer concerning this part of the vehicle, why is there no recall for this??? *jb | |||
| AIR BAGS - SIDE/WINDOW | |||
| 11/14/2004 | 2 | 04/10/1994 | |
| My 16 year old son was driving our 1997 chrysler town & country mini van. he was traveling at about 30 mph. he hit a truck that was parked along our street. the impact to our van was on the passenger front side. neither the driver side airbag nor the passenger airbag deployed. both passengers in the front hit the windshield. the driver was wearing his seatbelt, but hit both the steering wheel (which bent) and the windshield. *ak my van is totalled and the truck needs a new bed and back fender all replaced. i am concerned that the seatbelt did not restrain my son and also that the airbags did not deploy from this impact. please respond - thank you, kari kienitz | |||