Recalls

CampaignManufacturerManufacturing dateType# of units affectedDate Owner notified MfgRecall Initiated byManufacturers of recalled vehicles/productsReport Recieved DateRecord Creation DateRegulation Part NumberFMVSS Number
FUEL SYSTEM, GASOLINE
03E053000WIX FILTERATION PRODUCTS DIVISION E (Equipment)68563MFRCHRYSLER GROUP LLC10/24/200310/31/2003
Defect SummaryCertain aftermarket replacement fuel filters, models wix filter part numbers 33576, 33577, 33734; napa filter part numbers 3576, 3577, 3734; and carquest filter part numbers 86576, 86577, 86734 used on 1996-2000 daimlerchrysler town & country, dodge caravan, and plymouth voyager vehicles, can cause the fuel lines to leak.
Consequence SummaryA possible fire can occur in the presence of an ignition source.
Corrective SummaryWix will notify its customers and replace the fuel filters free of charge. note: this does not involve any products manufactured by the daimlerchrysler corp. nor any dailmerchrysler dealers. owner notification is expected to begin during november 2003. owners who do not receive the free remedy within a reasonable time should contact wix at 704-864-6711.
NotesThis recall only pertains to aftermarket replacement fuel filters and has no relation to any original equipment installed on chrysler town & country, plymouth voyager, and dodge caravan minivansor any other products manufactured by daimlerchrysler corporation.customers can contact the national highway traffic safety administration
FUEL SYSTEM, GASOLINE - FUEL INJECTION SYSTEM
00V268000DAIMLERCHRYSLER CORPORATIONfrom 02/15/1995 to 09/05/1999V (Vehicle)116300001/25/2002ODICHRYSLER GROUP LLC09/13/200009/14/2000
Defect SummaryVehicle description: mini vans built with 3.3l and 3.8l engines have fuel rails with nitrole rubber o-ring seals that can degrade over time. fuel leakage from the underhood fuel injection fuel rail could result, increasing the likelihood of a vehicle fire.
Consequence SummaryFuel leakage in the presence of an ignition source can result in a fire.
Corrective SummaryDealers will install a seal on the vehicle fuel rails to prevent external leakage of fuel from the fuel rail crossover tube, should the existing o-rings continue to degrade. owner notification began on january 25, 2002. due to the large quantity of vehicles involved in this campaign, the owner notification will be phased over the next several months. however, if a vehicle is leaking fuel from the o-rings, the vehicle should be taken into a dealer to have this repaired as soon as possible. owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact daimlerchrysler at 1-800-853-1403.
NotesAlso contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236).

Bulletins

BulletinBulletin dateReplacement BulletinItem no.SummaryAdded
FUEL SYSTEM, GASOLINE
14089711/21/19976088884Information on poor drivability with high di (drivability index) fuel. *nlm01/11/2000

Investigations

NHTSA IDManufacturerDate openDate closeSubjectRecall campaign
FUEL SYSTEM, GASOLINE - STORAGE - TANK ASSEMBLY - FILLER PIPE AND CAP
PE99010CHRYSLER GROUP LLC02/03/199906/11/1999POST-COLLISION FUEL SYSTEM INTEGRITY
 The filler tube hose may separate from the fuel tank certain crash modes.

Consumer Complaints

Fail datemilesoccurencesPurchase date
FUEL SYSTEM, GASOLINE
07/03/2011
 I replaced the fuel filter about 6 months ago and put about 6 months ago. we were going to church and the van quit on me. i pulled off to the side of the road and could smell gas. gas was leaking almost onto the muffler. this could have been catastrophic. the fuel line shouldn't be running so close to the exhaust line. i thank god that the van didn't catch on fire.
11/01/2003100008/06/2003
 Whenever i fill up the gas tanks on my 97 town & country and 98 dodge grand caravan, the fuel gauge intermittently goes to empty and you'll hear the ding sounds. this occurs intemittetly until the gauge is halfway empty. this been going on now for over 2 years and it's annoying. *nm
01/15/200357199
 January 2003 - r & r cross over pipes had a crack. had to replace january 2003 - 3 lugnuts fell off. had to replace july 2003 - key cylinder locked up. had to replace and had the car towed. october 2003 - fuel pump went bad. part broke inside the gas tank. had to remove the tank and buy a new part. i have a toyota with 128k miles and it has never had any of these problems! i'm thinking about trading the van in.
FUEL SYSTEM, GASOLINE - DELIVERY - FUEL PUMP
02/05/2000106/01/1997
 Fuel pump failed. yh
01/29/2000608/01/1997
 Engine has quit without warning while being driven six times between 1/1/00 and 5/17/00. it has occurred at all speeds, sets no codes, does not hesitate, stumble, spudder, just quits like you turned off the key! on several of these occasions accidents were almost caused by vehicles behind my vehicle not realizing my deacceleration and stop. replaced fuel pump, knock sensor, crankshaft sensor.. *ak
01/25/19981
 Consumer put vehicle in drive and vehicle experienced surged, crashing into a church, consumers foot was not on the accelerator at any time, the air bags failed to deploy. consumer recently experienced a bad fuel smell and difficulty starting vehicle, a dealer stated that they could not find any problems and that the consumer needed to take the vehicle back to the dealer where it was purchased, consumer had the fuel pump replaced. *slc
FUEL SYSTEM, GASOLINE - DELIVERY - HOSES, LINES/PIPING, AND FITTINGS
01/01/1997
 Fuel tank was leaking while parked and vehicle idling. when driving fuel would gush out of tank. at dealership, mechanic had replaced fuel filter, and problem still exists. had the fuel tank replaced. *ak
02/05/2000106/01/1997
 Fuel filter failed. yh
FUEL SYSTEM, GASOLINE - FUEL INJECTION SYSTEM
11/29/2005103/11/2003
 Dt: the contact smelled gasoline when parking her vehicle in the garage. she took the vehicle to the mechanic. he took the vehicle apart and the mechanic found there was a recall #00v268000 for the fuel injection system. he took the vehicle to the dealership. they state the recall work had already been performed prior to her purchase. *ak
03/22/2002
 The parts for recall 00v 268 000 are not available. the dealer , story chrysler , lansing, mi 517-323-6900, was notified on 22-mar-2002. nlm
03/21/2002
 Consumer received recall letter 00v268000. called dealer to make an appointment, and dealer stated they only had a small supply of parts available.*ak
03/21/2002
 Conumer received recall letter 00v268000/ manufacturer's recall 895, and upon making appointment, parts were not available. consumer was added to a waiting list up to 3 months. consumer filed complaint with manufacturer.*ak
 Got recall 00v268000/ manufacturer's recall 895 and called dealer to make an appointment. dealer indicated there were no parts. dealer didn't know when parts will be in. *ak
10/09/2000108/01/1977
 Fire started in engine compartment burning the fuel rail. there is recall 00v268000 for a fuel rail leak on this vehicle. dealer has been contacted.*ak the vehicle was burned but not destroyed. *yh
FUEL SYSTEM, GASOLINE - FUEL INJECTION SYSTEM - FUEL RAIL
07/05/200698900112/29/2001
 On july 5th my fiancee and my 2 daughters were driving to meet her aunt in new jersey interstate 80. while driving my chrysler town and country 1997 at the normal speed limit she noticed the vehicle smoking in the front vents. as the smoke progressed she was concerned and went to pull the vehicle over, as she did she was not able to use the brake initially and rode several meters before the car would come to a stop (over on the highway). as she pulled over she saw the car start to catch fire, while driving with our children ages 2 and 10 months in the back from the gas line side, she quickly unfastened the kids and was able to single handedly rescue them from the vehicle as the minivan was on fire. i am extremely concerned that a car from 1997 maintained well would just explode into flames during a trip without any warning or without being hit. i have owned this vehicle for 5 years. paid it off early in march and couldn't fathom how easy i could've lost my entire household without receiving a warning about the recall. now i am out of a vehicle, my family is traumatized (i am somewhat disturbed because of this) and i have to find alternate means for me to travel and perform both of my jobs properly. why am i inconvenienced because of this obviously unfortunate situation. i want to be contacted and i demand to know whether your company will solve and rectify this and any other situations pertaining to this issue. i have owned only 2 cars my entire life and they both were chryslers. i and my family are troubled, disturbed and let down that this occurred. if i am not contacted in a timely manner, i will have to do my own contacting. unfortunately there is absolutely nothing that can be done about the totaled vehicle. *jb
FUEL SYSTEM, GASOLINE - FUEL INJECTION SYSTEM - INJECTORS
 Fuel injector o-ring have failed,causing fuel to leak which could result in fire hazard. please provide further information.*ak
FUEL SYSTEM, GASOLINE - STORAGE - TANK ASSEMBLY
08/18/2001106/30/1997
 Fuel tank is normally attached by two bolts, however since a bolt was missing one of the straps was loose and was dragging on the pavement, the bolt holding the second strap was loose and halfway out of the bolt opening. *slc
01/01/1997
 Fuel tank was leaking while parked and vehicle idling. when driving fuel would gush out of tank. at dealership, mechanic had replaced fuel filter, and problem still exists. had the fuel tank replaced. *ak
07/20/1999102/01/1999
 Was told that plastic fuel tank warped and allows gasoline to leak from the connector between fuel tank and line leading to engine. this created a very dangerous situation by puddling gasoline under the van. was told by the dealer that this defect was not uncommon. dealer indicated that the entire gas tank must be replaced.
10/01/1998
 Defective fuel sending unit malfunctioned, causing incorrect reading in the fuel gauge which indicated the tank was full, but actually did not have any fuel. this could cause vehicle to stall. vehicle has had a serious rear end collision. there was a recall for 1997 cherokee, but not for the town and country which hs the same problem. please provide further information. *ak
05/01/1997
 The defective fuel tank assembly, causing gas leakage and fumes due to a defective o- ring. dealer replaced fuel tank twice. dealer stated the gasoline destroed the o ring which caused this problem. *ak
 Gas tank makes sounds loud when accelerating. *ak
FUEL SYSTEM, OTHER - FUEL INJECTION SYSTEM
07/04/2002584562
 Nar 06/19/2003. *mr soon after the consumer purchased the vehicle he noticed the parking brake did not work. the vehicleh had a flat tire before entering the interstate. the car was taken to the service dealer to have the brakes repaired, but it was evident that the parking brake was defective. along with the parking brakes several other problems existed with the vehicle. a belt tensioner and tune up was needed. there were two recalls were issued for the fuel rails and clocks springs. however the dealership failed to recognize other malfunctions like the parking brakes in which the consumer felt a recall needed to be issued. please investigate and give prompt response. *cb the consumer was told the reason the parking nrake did not work was because the vehicle needed disc pads, brake shoes rotors and drums because they were glazed and could not be resurfaced. the fuel injector and throttle body needed to cleaned. *jb

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