Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| POWER TRAIN | |||||
| 181997A | 10/17/1997 | 18-19-97 | 6088897 | Exhibiting a periodic bump in power train when the a/c is operating | 01/11/2000 |
| 181997 | 05/30/1997 | 52953 | Exhibiting a periodic ''bump'' in power train when the a/c is operating. *yc | 11/13/1997 | |
| POWER TRAIN - AUTOMATIC TRANSMISSION | |||||
| 210597 | 03/14/1997 | 6088988 | Concerns with 41te/42le transaxle shudder during an emcc (electronically modulated converter clutch) shift. *nlm | 01/11/2000 | |
| 210599A | 09/03/1999 | 210599 | 607959 | This bulletin announces the availability and installation of a resuable automatic transmission oil pan gasket. *tt | 10/19/1999 |
| 210599 | 03/05/1999 | 604696 | Subject regarding reusable automatic transmission oil pan gasket. *tt | 05/07/1999 | |
| 210499 | 02/26/1999 | 604364 | Service and parts information on 1999 running changes to transmission range sensor (trs) *tt | 04/27/1999 | |
| 183498 | 11/27/1998 | 602590 | Some vehicles may exhibit a condition where the powertrain control module (pcm) resets while the customers is driving the vehicle. *ak | 01/05/1999 | |
| POWER TRAIN - AUTOMATIC TRANSMISSION - CONTROL MODULE (TCM, PCM) | |||||
| 181299 | 06/18/1999 | 181797 | 607298 | This bulletin explains the operation and application of the leak detection pump (ldp) monitor test. *tt | 09/17/1999 |
| POWER TRAIN - AUTOMATIC TRANSMISSION - COOLING UNIT AND LINES | |||||
| 0700601 | 11/11/2001 | 632201 | Subject regarding transmission oil cooler line hose clamp service. *tt | 07/11/2002 | |
| 210897 | 06/13/1997 | 6089026 | This bulletin involves transmission fluid auxiliary cooler. *nlm | 01/12/2000 | |
| POWER TRAIN - AXLE ASSEMBLY | |||||
| 210298 | 06/26/1998 | 601581 | Information on diagnostic / driveability improvements, transaxle that incorporates a transmission range sensor (trs) only. reduces a shudder condition that may be experienced during light throttle 1-2 upshift. *ak | 08/12/1998 | |
| 210798 | 04/24/1998 | 600751 | Subject on delayed transaxle engagement. *ak | 06/05/1998 | |
| POWER TRAIN - DRIVELINE - CONSTANT VELOCITY JOINT | |||||
| 030698 | 10/02/1998 | 602908 | Right side half shaft cv boot is made of a special high temperature resistant material that can show heavy grease sepage-enough to form droplets on the boot convolutes. *ak | 01/20/1999 | |
| POWER TRAIN - MANUAL TRANSMISSION | |||||
| 210997 | 05/16/1997 | 6089028 | Information on 41te/42le service information. *nlm | 01/12/2000 | |
| 210397 | 03/03/1997 | 6088983 | This bulletin involves vibration/drone at all vehicle speeds and/or slight jerk during initial acceleration and/or coming to a full stop. *nlm | 01/11/2000 | |
| 210497 | 03/07/1997 | 6088986 | Information on all wheel drive (awd) system seal replacement. *nlm | 01/11/2000 | |
| 970314210597 | 03/14/1997 | 54371 | Condition with tranaxle shudder during a 3rd gear to 3rd gear partial emcc ( electronically modulated converter clutch) engagement, 3rd gear partial emcc to 4th gear partial emcc engagement, or 4th gear to 4th gear emcc engagement. *yc | 03/30/1998 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| POWER TRAIN | |||
| 09/14/2012 | 195045 | 1 | |
| I went to dmv to have my car inspected and was given a report that stated several parts on my vehicle were recalled. i am trying to find out if vehicle can be serviced for free from dealer because of the defects or will i have to pay for them? parts listed under recall were rc-j25-09 emissions recall j25 mopar value line catalytic converters my car failed for emissions problems b24-clockspring safety recall - lifetime warranty 895- safety recall fuel rail seals. *tr | |||
| 09/14/2012 | 195045 | ||
| I went to dmv to have my car inspected and was given a report that stated several parts on my vehicle were recalled. i am trying to find out if vehicle can be serviced for free from dealer because of the defects or will i have to pay for them? parts listed under recall were rc-j25-09 emissions recall j25 mopar value line catalytic converters my car failed for emissions problems b24-clockspring safety recall - lifetime warranty 895- safety recall fuel rail seals | |||
| 01/09/1999 | 2 | 09/01/1997 | |
| The speedometer and tachometer failed twice. the first time the dealer reprogrammed computer chip. this is a dangerous condition when the speedometer gauge fails | |||
| POWER TRAIN - AUTOMATIC TRANSMISSION | |||
| 08/03/2008 | 1 | ||
| My mother was driving a 1997 chrysler towne & country mini-van when she stopped to pick up yard sale signs. when she stopped the vehicle and placed it park, she exited the van and started walking towards the rear of the van when it self-shifted into reverse, know as the park-to-reverse defect. the van knocked by mother down and pinned her under the van where she died from blunt force trauma to the head. this is a known defect but has never been recalled in chrysler vehicles. there have been numerous complaints and you have even investigated this very defect 3 or 4 times previous to my mothers death and have never done anything about it, now i don't have a mother. *tr | |||
| 07/08/2005 | 100 | ||
| On numerous occasions since owning our 1997 town and country chrysler van, anytime we have run into an even slight puddle, turning left onto our street, we have completely lost all power and unable to turn....running into the neighbor's yard....where children have played, at times. we reported such to our dealer with their saying that no one has ever reported this. apparently, they have now. we would like it fixed please, at no cost to us. also, our transmission for two years works and then doesn't work, with our having to drive off the road, turn off the van, and turn back on in order to have it shift properly....especially when the air conditioning has been on. we would like that fixed, too, with no cost to us....for it must be a defect as it hasn't quit completely. thank you, larry wright 7/08/05 | |||
| 04/30/2005 | 90000 | 1 | 11/01/2004 |
| The consumer stated the transmission locked up while driving. the vehicle was towed and upon inspection it was discovered the transmission contained chunks of metal. the planetary had disintegrated. *jb | |||
| 01/01/2005 | 4 | 1 | 02/18/2002 |
| While in traffic the car jumped to neutral. i pulled off the road and tried to put the car into drive, but it although i could move the lever to drive, the transmission would not shift out of second gear. when stopped it would start in second gear and not shift into third. i crept in traffic with emergency blinkers on to a transmission shop where i left it. being new years day it was closed. *jb | |||
| 09/15/2004 | 97000 | 1 | |
| Vehicle stalled, and consumer had the vehicle towed. dealership was notified, but did not resolve the problem. *ak arriving a tschool the transmission failed in traffic. had to push it into the parking lot, then called tow truck. contacted nanufacturer after discovering that this was a very common failure, but not recall item. *ak | |||
| 08/02/2004 | 2 | ||
| When driving vehicle stalled. had to be put in neutral to restart. consumer took vehicle to four mechanics and no one could find anything. then, consumer took it back to where it was bought and the mechanic said they had problems before on town and country vehicles with stalling.*ak | |||
| 07/28/2004 | 100000 | 1 | |
| While driving 40 mph transmission failed . *ak | |||
| 02/22/2004 | 73000 | 1 | |
| While driving at 65 mph vehicle jumped out of gear, and the engine revved very high. consumer stopped the vehicle, and killed the engine. after a minute consumer restarted the vehicle and pulled out. currently, vehicle would not go out of second gear. vehicle was taken to a dealer, who determined that a new transmission was needed. *ak | |||
| 10/02/2003 | 1 | ||
| While driving the vehicle's transmission failed prematurely without warning. the part was repaired three times. please provide any additional information. *nlm | |||
| 08/24/2003 | 86000 | 1 | 05/01/1997 |
| When vehicle is in park and the key is not in the ignition, the consumer can still shift the gears to reverse. dealer has been notified. *ak the rearview mirror had fallen. (assumed due to the heat) the consumer's daughter moved the gear shift down and in reverse and the second vehicle was adjacent but several feet behind the vehicle. the driver's side door was severely pushed forward and the front end of the second vehicle was damaged. *scc *jb | |||
| 1 | |||
| While driving 70 mph the transmission shifted to second gear and then shut down completely. *nlm *cb *nlm | |||
| 06/24/2001 | 86000 | 1 | 05/31/1997 |
| During service had transmition oil & filter changed at 69,000 miles. no silver sparkles in old oil noted. at 86,000 compleat trans failure. when pan removed from trans. chunks of metal noticed in oil!!!!! warranty did not cover $3,700 to replace trans. regardless of temp, trans shifts when it wants to and will stall engine in a minute for no reason. | |||
| 12/22/2002 | |||
| Consumer stated that while driving at any speed and without warning the transmission will start to make a winding noise causing a distraction to the consumer. dealer notified. ts *dt | |||
| 07/27/2002 | 2 | 10/01/2000 | |
| My vehicle had broken down in columbia, tennessee then it was towed to harpeth chrysler jeep dealership for a new transmission, but dealership did not do a complete teardown required by extended warranty would not pay full claim because dealership did not follow extended warranty guidelines. harpeth, flash tcm but did not indicated on my invoice. 10 days later van broke down again in sterling heights, and was able to drive it to golling chrysler dealership for replacement of pcm. part was covered under warranty. harpeth never checked this problem and sold me a new transmission, and did not offered me a used one either. i believe now that i didn't need a new transmission at all. i am not disputing the bill at harpeth and they did not stick a label on the engine for the flash tcm. i believe this is an violation of federal laws as i was informed by my home dealership at ferman. can you please investigate this claim? harpeth refuses to refund my money, my intention will be to sue them if i do not received my money back for the false sale of the transmission.*ak | |||
| 07/25/2002 | 1 | 02/01/2001 | |
| The vehicle was shut off and in park. my 18 month old hit the automatic shift lever without applying brakes. the car was on an incline and rolled out into 2 lanes of traffic. the car was not on nor did she put her foot on the brake. the lever moved from out of park and into reverse. luckily no one was injured, but it could have been worse. i chased the car down the incline into traffic and we were only hit by one lane of traffic. this is a serious safety issue, especially since it is mom's with little children that drive mini-vans. the tow truck driver said that this should not have happened, my van has a defect. thank you for your time!*jb | |||
| 06/15/2002 | 1 | 01/01/2097 | |
| No summary listed for above vehicle. *ak | |||
| While stopping at a light noticed vehicle jerking. soon afterward vehicle would stall out. dealer has been contacted, technician replaced torque converter. please provide further information. *ak | |||
| 09/23/2000 | 1 | 01/01/2000 | |
| Purchased vehicle with 52,037 miles. at 65,000 miles took vehicle in for routine transmission service at local chrysler dealer for fluid and filter change. service technician advised metal debris noted in transmission fluid pan, keep an eye on it. at 78,350 miles with no prior drivability problems, trans became difficult to engage any drive gear, accompanied by loud gear noise- no malfunction lights illuminated. at repair facility, was told fluid pan full of metal; final drive mechanism destroyed. routine locally driven only, no abuse. shop changed trans with factory reman. unit at cost of $2,780.00; 3/36 warranty. local dealer suggested contacting chrysler hq., no warrantee or compensation applicable. felt this warrented some compensation, many similar cases are out there for these minivans. contacted wa. st. atty. general's consumer affairs office, receptionist answering call had same experience! no action resulted, vehicle out of warrantee. now chrysler has 7/70 coverage. older transmissions are notorious for early failure under normal driving conditions and maintenance. request inquiry, possible recall action. failure on the highway may result in drivetrain malfunction and possible injury. thank you. *ak | |||
| 10/01/1996 | |||
| At times the transmission will slip.dealership advised me, there are not enough vehicles with transmission failure to recall. *ak | |||
| 03/21/2001 | 1 | 08/01/1997 | |
| Transmission failed on high speed road in traffic. lost power & dealer reported gear failure. chrysler should pay but won't | |||
| 12/10/2000 | |||
| While driving, transmission went out. there were no prior warnings. please fill additional information. *ak | |||
| 10/26/2000 | 0 | ||
| Consumer was traveling around 55mph on highway and shaft broke to transmission. there was no prior warning. vehicle would shift into third gear. dealership was aware of problem.*ak | |||
| 03/01/1997 | |||
| Complained lound hissing noise when turning the steering wheel- dealer said it is nomal eventhough, they admited that there is a technical service bulletin for that problem but they did not offer us to repair to correct the problem. second problem: when shift gear from park to drive or reverse it make a buzzzzzz..tic sound. i browse the web and quite a few owners also complain about this problem. i took my mini van to an independent repair shop and they told me that my transmission is defective i don't have anymore warranty on my mini van. | |||
| 09/01/2000 | 2 | 01/01/1997 | |
| No summary | |||
| 04/13/2000 | 1 | 06/01/1997 | |
| Transmission failed. yh | |||
| 02/06/2000 | 1 | 12/01/1996 | |
| No summary listed for abov evehicle. *ak | |||
| 01/04/2000 | 1 | ||
| Transmission needs to be replaced at 60k miles. a review of the internet reveals lots of people with similar problems. *ak | |||
| 1 | 04/04/1997 | ||
| Transmission failure. *yc | |||
| 09/12/1998 | |||
| Consumer got into vehicle to start engine. after driving approximately 15minutes, transmission overheated. in stop and go traffic problem becomes persistent. transmission fluid boils and overheats. vehicle becomes smoky and gives off an odor. *ak | |||
| 05/01/1997 | 12 | 04/01/1997 | |
| Transmission stays in neutral while in drive position. | |||
| POWER TRAIN - AUTOMATIC TRANSMISSION - PARK/NEUTRAL START SWITCH | |||
| While vehicle was parked and without warning gear popped out of park into reverse. vehicle was involved in a minor accident.*ak | |||
| 05/03/2001 | |||
| Consumer able to shift gears without applying brakes. *ak | |||
| 07/16/1999 | |||
| Consumer's four year old child was able to put van right into gear when key was turned to the start position. the van rolled downhill about 150 feet, through an electric fence and hit three trees. please provide any further details. *ak | |||
| 07/01/1997 | 1 | 10/20/1996 | |
| Three-year old was playing in vehicle with baby sitter supervising and wa sable to shift gear out of park, vehicle rolled down the driveway across the street into neighbor's yard and stopped when hittiing retaining wall. | |||
| POWER TRAIN - AUTOMATIC TRANSMISSION - TORQUE CONVERTER | |||
| While stopping at a light noticed vehicle jerking. soon afterward vehicle would stall out. dealer has been contacted, technician replaced torque converter. please provide further information. *ak | |||
| 1 | 10/09/1997 | ||
| The transmission torque converter locks up at 40mph. | |||
| POWER TRAIN - AXLE ASSEMBLY | |||
| 1 | |||
| Front axle broke and caused front wheel to turn sideways upon vehicle existing the highway. dealership indicated that this might have been caused by engine motor failure. *ak | |||
| 11/09/1996 | 1 | 10/15/1996 | |
| Rear axle separated from vehicle at spring, causing loss of control, resulting in crash/injuries. *ak | |||
| POWER TRAIN - DRIVELINE - DIFFERENTIAL UNIT | |||
| 01/23/2001 | 1 | 07/01/1997 | |
| Without any warning my transmission failed at 58,587 miles. it was serviced once at about 30,000 miles and the fluid checked regularly.the failure was not my fault. after having it towed to the local chrsyler dealer & waiting 3 days the problem was finally diagnosed as the rear planetary gears had welded themselves together, otherwise total transmission failure. the service manger agreed with me that this was an usual situation. i was offered no help or recourse. i had to replace the transmission at full cost. i am very angry that i have had to put out $2000 for a problem that was not my fault. it is a documented fact that chrysler has had an ongoing problem with their power trains. before purchasing my van i was lead to believe that this problem was a thing of the past. if chrysler knows they still have a problem that should issue a disclaimer up front when you purchase their vehicles or at least offer a higher warranty on the power trains. is there a class action suit i can get in on or start one? i had expected chrysler to offer to pay for the entire bill or at least the cost of the tranmission. this is a major problem that needs to be fixed. if this had happened while driving at interstate speeds there could have well been a major fatality with loss of lives. if you can not offer me any help at least steer me in the right direction. i am prepared to pursue this matter until chrsyler resolves it.*ak | |||
| POWER TRAIN - MANUAL TRANSMISSION | |||
| 10/05/1998 | 4 | 10/30/1996 | |
| From 27,928 mile up to the present had four serpentine belts replaced & repaired by various independent repair shops, but, problem still appears to be reoccurring, dealer / manufacturer were not notified at this time. *ak discharge line leaking from compressor to condensor causing ac not to work. water pump failed. windshield wiper switch shorted and was replaced. exterior power mirrors shook while driving, dealer replaced switch. transmission hard to downshift to first gear on slight downgrades, dealer made no repairs. *slc | |||