Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STRUCTURE | |||||
| 231297 | 03/21/1997 | 6089053 | This bulletin involves sliding door poor fit - low at rear. *nlm | 01/13/2000 | |
| STRUCTURE - BODY | |||||
| 2304402 | 10/14/2002 | 10000317 | Cosmetic corrosion or perforation at upper strut tower/s usually between the strut and upper load path beam inner panel (inner fender). *tt | 02/24/2003 | |
| 231100A | 04/07/2000 | 232896 | 612610 | A condition exist where the roof panel surface exhibits waviness or depression(s) near the front of the character features or skid strip for roof rack equipped vehicles. *tt | 06/09/2000 |
| 233599REVA | 10/01/1999 | 233599 | 612160 | Subject on the child seat tether anchors. *mjs | 06/06/2000 |
| 231100 | 03/24/2000 | 232896 | 610639 | This bulletin contains procecures to remove waviness or depressions from the roof panel surface. *tt | 05/09/2000 |
| 234397A | 09/12/1997 | 23-43-97 | 6089078 | Concern with water leak onto the passenger side floor from the hvac housing. *nlm | 01/13/2000 |
| 183298 | 09/25/1998 | 603635 | Subject on flash programming failure recovery. *yc | 11/17/1999 | |
| 230199A | 06/11/1999 | 230199 | 606172 | Experiencing tick type noise at top of left b-pillar. *tt | 08/11/1999 |
| 230199 | 01/29/1999 | 604321 | Subject pertaining to a ticking type noise at top of left b-pillar. *tt | 04/23/1999 | |
| 9827 | 05/08/1998 | 601767 | Information on body control module (bcm) replacement. *yc | 08/24/1998 | |
| 980424231498 | 06/05/1998 | 600748 | Symptoms with roof rack rattles at highway speeds. *yc | 06/05/1998 | |
| 970912234397 | 09/12/1997 | 54398 | Water leaks onto the passenger side floor from the hvac housing. *yc | 04/07/1998 | |
| STRUCTURE - BODY - BUMPERS | |||||
| 020997 | 10/24/1997 | 54098 | Concerns of thumping noise from the rear jounce bumpers when driving over small bumps after the vehicle has been in very cold temperatures. *yc | 03/30/1998 | |
| STRUCTURE - BODY - DOOR | |||||
| 2304200 | 11/03/2000 | 615691 | Experiencing a chatter sound coming from the sliding door power lock actuator(s) when the power lock feature is repeatedly activated. *tt | 01/28/2001 | |
| 230399 | 02/12/1999 | 604362 | Concerns with front and / or sliding door power lock motors making a whirling noise. *tt | 04/27/1999 | |
| STRUCTURE - FRAME AND MEMBERS | |||||
| 230397 | 02/14/1997 | 51942 | Difficult to clean light colored chalky residue from plastic body components that are molded in black. *tw | 07/17/1997 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE | |||
| 06/16/2003 | 41696 | 4 | 03/14/1998 |
| The evaporator heater coil and expansion valve malfunctioned. prior to this, the air conditioner was not cooling the van. this happened since january 2002. the consumer was told by the manufacturer there was no recall on the above parts. *ak the battery had been replaced on four occasions, the rear brake drums, the serpentine belt and tensioner had been replaced. *scc also the horn, driver seat rack and grill were replaced. *jb | |||
| 08/01/1997 | |||
| I own a 1997 chrysler town and country sx. my wife and i bought this mini-van back in 09/97. my problem is this, during the rainy season, everytime i step on the brake or accelerate from the full stop, i can hear water splashing back and forthe on the rear driver side. local dealership were able to get rid of the water, at no cost, that was trapped on the seam plate (that's what they called it). after 36,000 miles, i called the local dealership's service department for the same situation, and they said that my new car warranty had expired and that if i wanted the problem fixed, i would have to pay for it on my own. isn't trapping water inside the seam plate would cause for its components to rust and that rusting could make those tainted areas fragile? please advise if i should be concerned regarding my vehicle's situation or what i should do to get the problem fixed. i appreciate your time reading this comments and hoping to get a response. yours truly, romel. *ak | |||
| STRUCTURE - BODY | |||
| 04/02/2011 | 177520 | ||
| Events leading to failure: rusty mcpherson strut tower attachment points, a widespread problem with certain chrysler autos. the part that rusts out is part of the car's reinforced unibody sheet metal. both the front left and front right strut towers are rusted, but the left (driver's side) cracked open upon hitting a pothole, making a 1.5 x 4 hole in the strut tower attachment. this caused the front left wheel to wander over uneven pavement, since the strut was no longer securely anchored to the car, making the car too dangerous to drive. what was done: i purchased a chrysler strut tower repair kit and installed it. note that these are available at most auto parts stores. this is an indication of how widespread a problem this is with some chrysler models, as well as the thousands of complaints about this on the internet. there has been no recall on this widespread safety defect, though there should be one. chrysler will only repair this defect for free under their regular warranty. they charge approximately $900 for the repair. i grew up in a chrysler family. between my parents and myself, we've owned about twenty chrysler, dodge, plymouth and imperial cars and trucks, but after all of the numerous and expensive problems i've had with this car, i've sworn off chrysler for good. their quality control is absent. | |||
| 07/27/1997 | |||
| While driving the vehicle the undercarriage of the truck caught on fire, spreading to the fuel tank , consuming the whole car. dealer is not taking responsibility. *ak | |||
| STRUCTURE - BODY - DOOR | |||
| 05/10/2000 | 3 | ||
| After sliding door is locked, door will not unlock. lock motor has been replaced 3 times, having same problem.*ak | |||
| 12/08/2001 | 1 | 11/01/1999 | |
| Compressor failure at 55000, lock failure at 60000, stereo failure at 60000. *ak | |||
| 07/01/2001 | 0 | ||
| Sliding door will come open intermittently and without prior notice. dealership is aware of problem.&*ak | |||
| 01/25/1997 | 4 | 08/01/1996 | |
| Doors begin to make a whirring noise when attempt to lock, then won't lock. repaired under warranty on 3 previous occasions. at dealer at present and told that we would have to pay for defect this time. found technical service bulletin#230399 detailing exact problem. should i be responsible for the cost of the repairs? | |||
| 07/18/1997 | 5 | 12/09/1996 | |
| Power locking for sliding door has failed on several occasions intermittently. | |||
| 05/15/1997 | 8 | 04/24/1997 | |
| Sliding door latch intermittently jams and cannot be opened by remote control, power locks or manual controls. | |||
| STRUCTURE - BODY - HATCHBACK/LIFTGATE - SUPPORT DEVICE | |||
| 12/07/2005 | 124156 | 1 | 02/04/2004 |
| The screw holding the hydraulics to the van body broke and the rear hatch came crashing down on my head. i have been suffering from headaches, neck and shoulder stiffness and pain. *jb | |||
| 06/27/2004 | 100600 | 2 | 06/19/1997 |
| Strut retaining bolts on the rear hatch on a 1997 chrysler t&c failed (sheared) when opening and closing the hatch. one strut bolt (passenger side) failed in 2002, the other strut bolt (driver's side) failed 6/27/04. the 2002 failure occurred while opening the rear hatch. the resulting failure cause the hatch to drop on the head of child resulting in a bump which didi not require medical attention. the 2004 failure occurred when shutting the hatch locking the hatch in a near closed position as the strut lodged itself behind the closing bumper (bolt with rubber cap). first strut was replaced with dealer replacement part by owner. the 2nd strut has not been replaced yet. close observation of the 2nd strut with failed retaining bolt showed a streak of rust across the shear plane. looks like there was porosity or material anomaly that resulted in premature failure of retaining bolt. did not notice if this was the case on first strut assembly. both old struts are available.*ak | |||
| 12/30/2003 | 90000 | 1 | |
| The right side rear liftgate strut broke where it was connected to the body of the vehicle. this occurred upon closing the liftgate, resulting in liftgate not being supported when in the open position. *ak | |||
| STRUCTURE - BODY - TAILGATE - HINGE AND ATTACHMENTS | |||
| 08/16/2001 | 1 | 08/01/1997 | |
| I heard a loud noise as i parked my car in the parking lot. when i returned to my car to put my shopping bags in, the tailgate door seemed very heavy. the bolt holding up the support for the tailgate had broken in half. the tail gate fell down on my head. half of the bolt remained in the socket. the dealer had to pry it out. they have ordered a replacement part for me. i was lucky that i partially caught the tailgate door before its full weight hit me on the head. i wanted to report this as a potential defect so someone else didn't get seriously injured.*ak | |||