Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| AIR BAGS | ||||||||||||||||
| 04V480000 | DAIMLERCHRYSLER CORPORATION | from 03/01/1998 to 08/31/2000 | V (Vehicle) | 955344 | 10/12/2004 | ODI | CHRYSLER GROUP LLC | 10/06/2004 | 10/12/2004 | |||||||
| Defect Summary | On certain minivans, the driver's air bag may become disabled due to a failure of the clockspring, which is located in the hub of the steering wheel. | |||||||||||||||
| Consequence Summary | This condition will manifest itself through illumination of the air bag warning lamp, and could eventually result in a driver's air bag open circuit, if the part is not replaced in a reasonable amount of time. | |||||||||||||||
| Corrective Summary | Dealers will replace the clockspring assembly on all covered vehicles with 70,000 miles or less. for those vehicles with more than 70,000 miles, daimlerchrysler will offer an extended lifetime warranty under which it will replace the clockspring at no charge if it fails. daimlerchrysler will also reimburse owners who have paid to have the clockspring replaced on their vehicles. the recall began on october 12, 2004. owners should contact daimlerchrysler at 1-800-853-1403. | |||||||||||||||
| Notes | Daimlerchrysler recall no. d17.customers can contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236). | |||||||||||||||
| AIR BAGS - FRONTAL | ||||||||||||||||
| 02V293000 | DAIMLERCHRYSLER CORPORATION | from 01/01/1995 to 02/28/1998 | V (Vehicle) | 1500521 | 11/18/2002 | ODI | CHRYSLER GROUP LLC | 11/07/2002 | 11/07/2002 | |||||||
| Defect Summary | On certain mini vans, the clockspring assembly may have been wound incorrectly during the vehicle assembly process. | |||||||||||||||
| Consequence Summary | This condition will manifest itself through illumination of the air bag warning lamp, and could eventually result in a driver's air bag open circuit, if the part is not replaced in a reasonable amount of time. | |||||||||||||||
| Corrective Summary | Dealers will replace the clockspring assembly on all vehicles with 70,000 miles or less. an extended lifetime warranty will also be placed on this component for all affected vehicles, regardless of mileage. daimlerchrysler will also reimburse owners who have paid to have the clockspring replaced on their vehicles. owner notification began november 18, 2002. owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact daimlerchrysler at 1-800-853-1403. | |||||||||||||||
| Notes | Also, customers can contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236). | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| AIR BAGS | |||||
| 0801102 | 08/19/2002 | 635678 | Concerns with the air bag warning indicator lamp on intermittently or constantly. *tt | 10/30/2002 | |
| 082700 | 09/29/2000 | 6092304 | Subject regarding non-deployed airbag handling procedures. *tt | 12/04/2000 | |
| 970919083297 | 09/19/1997 | 54423 | Authorized airbag deactivation for medical necessity. *yc | 04/07/1998 | |
| AIR BAGS - ON-OFF SWITCH ASSEMBLY | |||||
| 083799 | 11/12/1999 | 081798C | 6089800 | Daimlerchrysler corporation is now offerinb airbag on / off switches for selected vehicles. *tt | 02/25/2000 |
| 081798 | 12/30/1998 | 603153 | Subject regarding airbag on - off switches. *yc | 02/05/1999 | |
| 081798 REV B | 09/18/1998 | 081798 REV A | 602450 | Subject regarding the airbag on-off switches. *yc | 11/05/1998 |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| AIR BAGS - FRONTAL | ||||||
| RQ04001 | CHRYSLER GROUP LLC | 01/28/2004 | 06/04/2004 | DRIVER AIR BAG CLOCKSPRING FAILURE | ||
| Complaints report air bag warning light illuminates, and this may be accompanied with a non-functioning horn and/or cruise control (if equipped).this is indicative of an open-circuit clockspring failure (results in non-functioning driver's air bag), similar to the failure condition that was the subject of daimlerchrysler's recall of model year 1996-1998.5 minivans (recall no. 02v-293).this recall query has been upgraded to an engineering analysis (ea04-013). | ||||||
| EA04013 | CHRYSLER GROUP LLC | 06/04/2004 | 05/25/2005 | DRIVER AIR BAG CLOCKSPRING FAILURE | 04V480000 | |
| The driver air bag clockspring can develop an open-circuit condition resulting in nonfunctional driver-side frontal air bag, horn, cruise control (if equipped), and/or steering wheel radio control (if equipped).in its october 5, 2004 letter to nhtsa, daimlerchrysler stated that it will conduct a safety recall and replace the clockspring assembly on all my 1998.5-2000 daimlerchrysler minivans, built between march 1998 and august 2000, with 70,000 miles or less.it will also provide a lifetime warranty for this component on my 1998.5-2000 minivans, regardless of mileage.the details of the corrective action are described in daimlerchrysler's letter (see recall no. 04v-480).the agency believes that further expenditure of agency resources does not appear to be warranted.the closing of this investigation does not constitute a finding by nhtsa that no safety-related defect exists with respect to those vehicles covered only by the lifetime warranty.the agency will take further action if warranted by the circumstances.see page 2 for additional information. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| AIR BAGS | |||
| 11/15/2002 | 0 | ||
| Airbag deploy while driving 55mph middle lane, could not see, van filled with smoke, almost crash with my 3 children in van, injury burns on arms ignition failed 4 times replaced 2x under warranty | |||
| 01/29/2004 | 1 | ||
| There has been a recall of the 1996-98 minivans for the clockspring failure. dealer says that my van is not covered under this recall and chrysler's customer service center is of no help either. my 1998 t&c exhibits the exact same issues as the other minivans affected by this defective device (airbag light, cruise & horn not functional). the airbag and horn are safety devices and must be replaced/repaired. i have had to replace this part at my own expense. why is my vehicle not covered under this recall? it has the same manufactured date, same issues, same defective part... i expect chrysler to pay for this repair ($233.94). *ak | |||
| 3 | 04/09/1998 | ||
| When turning the steering wheel the driver heard a rattling noise. the horn stopped operating and the interior lighting remained on. *ak the vehicle had an air bag failure which also caused the cruise control to stop functioning. *nm | |||
| 09/15/2003 | 1 | ||
| Clockspring failed, causing air bags and horn to malfunction.*ak | |||
| 09/22/2003 | 76000 | 1 | |
| After starting the vehicle air bag light would come on and would stay on the reminder of the time that vehicle operated. dealership had been notified, but the problem had not been resolved.*ak | |||
| 05/02/2003 | 70000 | 1 | |
| The vehicles abs sensor light stayed on and horn did not function. *nlm | |||
| 03/23/2003 | 90000 | 1 | |
| While driving the vehicles air bag warning light illuminated and stayed on. possible clock spring failure. vehicle made in march 98, 2 weeks outside of recall limit. | |||
| 03/23/2003 | 1 | ||
| The vehicles cruise control did not work. possible clock spring failure. *nlm | |||
| 03/23/2003 | 1 | ||
| The vehicles horn no longer worked while driving. possible clock spring failure. *nlm | |||
| 1 | |||
| The front struts and clockspring was replaced.*jb | |||
| Consumer notice while traveling air bag indication light flashing and horn not working intermittently due to clock spring. dealer has been contacted. please provide further information. ts | |||
| 06/01/2002 | 08/01/2001 | ||
| The airbag light kept coming on, took to dealer, couldn't find problem. cruise control stopped working. found out it was the clockspring. had to replace it myself at a cost of $90.00, would have cost almost $400.00 to have dealer install.*ak | |||
| 07/23/2002 | 1 | 12/01/2001 | |
| Clockspring failure. *ak | |||
| 05/05/2002 | 1 | 12/01/2097 | |
| Failed part was the 'clockspring' assembly.*ak | |||
| 07/12/2002 | |||
| Air bag sensor light came on and stayed on . also, horn and cruise control were inoperative.*ak | |||
| 01/01/1901 | 1 | ||
| Consumer had to replace a defective clockspring which caused the air bag and horn to become inoperable. consumer is seeking reimbursement. *jg *nm | |||
| 05/15/2002 | 1 | 05/01/2001 | |
| Airbag light was on, horn and cruise stopped working. dealer stated clockspring assembly needed to be replaced.*ak *jg | |||
| 05/01/2002 | 1 | 03/01/2001 | |
| Clock spring malfunctioned, causing cruise control and air bag to be inoperable. *ak consumer states that the dealer replaced the clockspring and only charged consumer for the labor. *slc | |||
| 01/25/2002 | 1 | 01/01/1998 | |
| Another satisfied customer - failed clockspring in a 1998 chrysler town and country mini van. *ak | |||
| Recently, my air bag light went on and is now illuminated continuously. simultaneous to this, the horn stopped working. i have seen on the internet where others have had similar problems. apparantly, it is a defective clock-spring device. this is a serious manufacturers' defect which renders the horn and the air bag useless. the vehicle cannot be driven nor will it pass inspection. what can i do to have chrysler repair rthe defect? thnak you. *ak | |||
| 10/01/2001 | 1 | ||
| Airbag light illuminated, horn and cruise control are inoperative, dealer replaced clockspring assembly. *jb | |||
| 11/15/2001 | 1 | 01/01/1998 | |
| Air bag failure due to broken spring coil wiring assembly. vehicle horn also failed. internet search shows this to be a very common failure in chrysler minivans. *ak | |||
| 08/01/2001 | |||
| Advisor at chrysler stated clock spring has gone bad and that they get a lot of this problem!!!!. *ak | |||
| 08/01/2001 | 1 | 02/14/2001 | |
| Airbag light came on, and horn stopped working.*ak *yh | |||
| Airbag warning light continues to come on and off at different times. *ak | |||
| 1 | 12/31/1997 | ||
| Ea01007. air bag warning light intermittently illuminates, indicating a malfunction within air bag system. when light does illuminate cruise control and horn become inoperable. *ak | |||
| 06/01/2001 | 1 | 05/01/1998 | |
| Air bag light started flashing on and off while cruise control failed to engage or operate properly. also, cigarette lighter recepticle failed to operate. the dealership has not examined vehicle to determine a cause for these problems. *ak consumer states horn is inoperable for the second time now. ignition switch failed and was replaced. *slc | |||
| 05/05/2001 | 1 | 05/01/1998 | |
| Air bag light has come on and will not go off also, the cruise control and the horn assembly is inoperable. consumer has not taken vehicle in to dealership to be examined. *ak consumer states the horn went out, as well as the steering column which locked and vehicle had to be towed into dealership and the parts had to be replaced, also the cigarette lighter does not work. *jb | |||
| 08/01/2000 | |||
| Air bag light sounds like same problem being investigated by nhtsa - air bag mechanism. what can i do from here?. *ak | |||
| 1 | 01/15/1998 | ||
| Air bag light would keep coming on when vehicle has been started. sometimes would go off by themselves, but mostly would remain on entire time until vehicle has been shut down.*ak *slc | |||
| 03/06/2001 | 1 | 06/01/1998 | |
| Air bag light was coming on dashboard. consumer saw taken vehicle for service where at dealer clock spring had to be replaced.*ak | |||
| 1 | |||
| Defective clock spring caused problems within steering and cruise control operations. it can also effect horn and airbag light. *ak the clock spring failed prematurly resulting in air bag and the cruise control failure. *yh | |||
| AIR BAGS - FRONTAL | |||
| 06/10/2008 | 1 | ||
| My air bag light would come on and go off and now it just stays on and horn does not work, i just learned there was a recall on the clockspring part a few years ago but i just bought the car used in april of 2006 and a few months ago i just had a brake problem fixed because light came on and that cost over $400.00 which i had to open an account to pay for as i am on disability and could not afford that amount so i sure can't pay hundreds of dollars again for something that is a defect. so far have not taken in to be checked as did not know what problem was until i started searching the web, had asked others in prior month but no one knew what could be causing it and had no cash to take it in. *tr | |||
| 12/18/2002 | 85000 | 1 | 02/14/2001 |
| Airbag light came on, horn and cruise control would not work. we had to have the clock spring replaced. missed a recall by 5 days. *jb | |||
| 10/10/2003 | 50853 | 1 | 03/12/1998 |
| Airbag light stays on. horn doesn't work. told by chrysler that the car is not among the cars recalled for clock spring failure. *la | |||
| 11/07/2002 | 3000 | 2 | 12/01/1997 |
| This vehicle had two clock spring failures with the air bag warning light staying on. the first occurred at 3000 miles. the second failure caused cruise control to cease working. with power steering complaint, the vibration and grumbling in the steering at slow speeds was a cause of concern. after the steering rack was replaced, and longer steering hoses placed on the vehicle, the vibration continued in the steering, although somewhat subdued. the steering pump flow control valve was worn. when the fluid reached operating temperatures, the vibration increased and became more noticeable when driving for several hours. the steering felt non-responsive going into turns at slow speeds. i ended up paying for the steering pump replacement, since the dealership didn't consider my complaint a fault with the pump, although the steering is 100% better with the unit replaced.---*dt. ------dims 11 ivoq entry posted after 12/12/02 cut-over to artemis-------769523. *ak | |||
| 03/15/2003 | 1 | ||
| The air bag light illuminated on the dash board, the dealer stated the clock spring needed to be replaced, there was a recall regarding the issue, however the vehicle identification number was not included in the recall. *jb *scc | |||
| 11/01/2000 | 1 | 06/01/2000 | |
| While traveling air bag indicator light was flashing, there was no horn, and there was a loss of cruise control. technician stated that clock spring needed to be replaced. *ak dealer replaced clock spring. *slc | |||
| 01/04/2001 | |||
| Consumer was driving at approximately 25mph involved in front end crash by a vehicle that was also going 25 mph. upon impact, dual airbags did not deploy, which could have caused injuries.*ak | |||
| 03/05/1998 | 11/08/1997 | ||
| Both airbags deployed. driver sustained significant neck injuries because of his position. he wa slooking for traffic from right side and was leaning 3 from air bag. *ak | |||
| AIR BAGS - FRONTAL - SENSOR/CONTROL MODULE | |||
| 86050 | 1 | ||
| Consumer requesting reimbursement for clockspring repairs. *mr ph | |||
| AIR BAGS - SIDE/WINDOW | |||
| 01/10/2001 | 1 | 09/01/1997 | |
| Drivers side air bag has failed to energize and airbag light remains on. also vehicle's horn in steering column does not work. additionally, cruise control does not work.*ak | |||