Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| AIR BAGS | ||||||||||||||||
| 04V480000 | DAIMLERCHRYSLER CORPORATION | from 03/01/1998 to 08/31/2000 | V (Vehicle) | 955344 | 10/12/2004 | ODI | CHRYSLER GROUP LLC | 10/06/2004 | 10/12/2004 | |||||||
| Defect Summary | On certain minivans, the driver's air bag may become disabled due to a failure of the clockspring, which is located in the hub of the steering wheel. | |||||||||||||||
| Consequence Summary | This condition will manifest itself through illumination of the air bag warning lamp, and could eventually result in a driver's air bag open circuit, if the part is not replaced in a reasonable amount of time. | |||||||||||||||
| Corrective Summary | Dealers will replace the clockspring assembly on all covered vehicles with 70,000 miles or less. for those vehicles with more than 70,000 miles, daimlerchrysler will offer an extended lifetime warranty under which it will replace the clockspring at no charge if it fails. daimlerchrysler will also reimburse owners who have paid to have the clockspring replaced on their vehicles. the recall began on october 12, 2004. owners should contact daimlerchrysler at 1-800-853-1403. | |||||||||||||||
| Notes | Daimlerchrysler recall no. d17.customers can contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236). | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| AIR BAGS | |||||
| 0801102 | 08/19/2002 | 635678 | Concerns with the air bag warning indicator lamp on intermittently or constantly. *tt | 10/30/2002 | |
| 082700 | 09/29/2000 | 6092304 | Subject regarding non-deployed airbag handling procedures. *tt | 12/04/2000 | |
| AIR BAGS - ON-OFF SWITCH ASSEMBLY | |||||
| 083799 | 11/12/1999 | 081798C | 6089800 | Daimlerchrysler corporation is now offerinb airbag on / off switches for selected vehicles. *tt | 02/25/2000 |
| 081798 | 12/30/1998 | 603153 | Subject regarding airbag on - off switches. *yc | 02/05/1999 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| AIR BAGS - FRONTAL | ||||||
| RQ04001 | CHRYSLER GROUP LLC | 01/28/2004 | 06/04/2004 | DRIVER AIR BAG CLOCKSPRING FAILURE | ||
| Complaints report air bag warning light illuminates, and this may be accompanied with a non-functioning horn and/or cruise control (if equipped).this is indicative of an open-circuit clockspring failure (results in non-functioning driver's air bag), similar to the failure condition that was the subject of daimlerchrysler's recall of model year 1996-1998.5 minivans (recall no. 02v-293).this recall query has been upgraded to an engineering analysis (ea04-013). | ||||||
| EA04013 | CHRYSLER GROUP LLC | 06/04/2004 | 05/25/2005 | DRIVER AIR BAG CLOCKSPRING FAILURE | 04V480000 | |
| The driver air bag clockspring can develop an open-circuit condition resulting in nonfunctional driver-side frontal air bag, horn, cruise control (if equipped), and/or steering wheel radio control (if equipped).in its october 5, 2004 letter to nhtsa, daimlerchrysler stated that it will conduct a safety recall and replace the clockspring assembly on all my 1998.5-2000 daimlerchrysler minivans, built between march 1998 and august 2000, with 70,000 miles or less.it will also provide a lifetime warranty for this component on my 1998.5-2000 minivans, regardless of mileage.the details of the corrective action are described in daimlerchrysler's letter (see recall no. 04v-480).the agency believes that further expenditure of agency resources does not appear to be warranted.the closing of this investigation does not constitute a finding by nhtsa that no safety-related defect exists with respect to those vehicles covered only by the lifetime warranty.the agency will take further action if warranted by the circumstances.see page 2 for additional information. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| AIR BAGS | |||
| 05/19/2007 | 105785 | 1 | 04/13/2007 |
| I started hearing a clicking noise on turning steering wheel on the 1999 chrysler town & country. dealer inspected it and stated that clockspring malfunctioned and it needed to be replaced under lifetime warranty. on the day of scheduled repair stated that air bags malfunctioned, should start before they will replace clockspring. i am now intermittently hearing a chime sound on turning the wheel. i am worried about safety of vehicle and risk of injuries in view of potential airbag malfunction. i think that chrysler' s approach to this problem is putting mine and my family's life at risk. *ak | |||
| 01/01/1901 | 1 | ||
| 1999 chrysler town & country experienced mechanical failure.***no answer required***. *mr the spring which held the latch for the tilt steering in place failed. the consumer had to push the latch forward to engage it because the spring would not into engagement. the consumer believed the tilt wheel latch may have been damaged or not re-assembled correctly when he had the recall repair done regarding the clockspring .*jb | |||
| 11/05/2004 | 1 | 03/15/1999 | |
| 1999 chrysler minivan defective air bag equipment. ***no answer required*** . *mr one week prior to receiving the recall on the air bag clockspring the consumer was involved in an accident in which the driver's side air bag did not deploy. the driver sustained substantial injuries. *nm | |||
| 12/07/2004 | 3 | 11/20/2001 | |
| Recall 04v480000/air bag clock spring: since this recall repair was made the horn continuously goes off while driving.*ak | |||
| 11/01/2004 | 1 | ||
| Received recall notice for clock spring. replaced clock spring. *bf recall# 04v480000. *sc | |||
| 11/22/2004 | 2 | ||
| Consumer received two recall letters from chrysler concerning the clock spring. when he took vehicle to redlands auto center where the vehicle was purchased, they refused to service vehicle. recall repairs were not performed. *ak | |||
| 07/13/2004 | 1 | 03/26/2004 | |
| Air bag light stays on, the cruise system and horn is not working.*al | |||
| 06/16/2004 | 69430 | 3 | 08/10/2002 |
| Air bag light stays on for 5-6 months, later cruise control & horn in steering wheel quit working. took vehicle to body shop and they said clock spring had failed and needed replaced.*ak | |||
| 04/22/2004 | 53120 | 1 | 01/01/2002 |
| While driving horn faild and the air bag warning light illuminated. dealership was notified, but did not resolve the problem. *ak the dealership indicated tha teh clockspring was defective. a recall was issued by the manufacturer on 1996-1998 mobels, but not the 1999 model. the dealer replaced the clockspring but would not provide any financial assistance. *nm | |||
| 04/01/2004 | 3 | ||
| Engine warning light, horn, and radio controls on the steering wheel failed. after investigation by chrysler mechanics they found that the clock spring failed and was also informed that incase of an accident that the air bags might not deploy.*ak had the problem fixed, then saw that the 96 - 98 models have a recall for the failing clock spring. | |||
| 03/25/2004 | 63000 | 4 | |
| The clock spring mechanism in my 1999 chrysler t&c caused the airbag warning light to illuminate; other items in the steering wheel area do not work- 1) cruise control, 2) radio volume and station control, 3) horn | |||
| 05/01/2004 | 92129 | 100 | 03/06/2002 |
| Horn, cruise control, steering wheel stereo controls & air bag not working. possibly related to clockspring failure.*mr | |||
| 05/25/2004 | 43000 | 50 | 07/06/1999 |
| The airbag warning light comes on frequently, indicating the airbags are not working. dealer says the unit has a faulty clock spring. the clock spring was recalled for models up to 1998. there has been no recall for 1999 or later. i have a 1999. i believe the airbag's clock spring should be replaced by chrysler. *nm | |||
| 03/17/2004 | 6 | ||
| When driving at any speed air bag warning ligt appeared on the dashboard. consumer took the vehicle to the dealership for inspection, an d mechanic was unable to duplicate the problem. *ak | |||
| 01/12/2004 | 19 | ||
| When driving at any speed air bag warning light appeared on the dashboard. consumer took the vehicle to the dealership for inspection, and mechanic determined that clockspring failed. *ak | |||
| 02/15/2004 | 12 | ||
| When driving at an undetermined speed air bag warning light appear on the dashboard. consumer took the vehicle to the dealership for inspection, and mechanic determined that clock spring failed. *ak | |||
| 03/24/2004 | 25 | ||
| When driving at an undetermined speed air bag warning light appeared on the dashboard. consumer informed the dealer about this issue, and mechanic determined that clock spring failed. *ak | |||
| 02/14/2004 | 101000 | 3 | 08/10/2002 |
| Air bag lamp lighted up in dashboard simultaneously losing horn and cruise control. ar involved: chrysler town & country lxi, 1999.*ak | |||
| 05/28/2003 | 48000 | 100 | 04/20/1999 |
| Airbag light stays on or blinks intermittantly, horn doesn't work or only works somtimes cruise control doesn't work sometimes | |||
| 08/01/2003 | 59000 | 1 | 10/18/1998 |
| The air bag light remained on and the cruise control, horn and steering wheel radio controls stopped working. i had to replace the clock-spring which was a recall item on earlier models. i think the 1999 models should be added to the recall list. lmb. *ak | |||
| 1 | |||
| The air bag light illuminated, the horn would not sound and the cruise control would not operate due to a faulty air bag clock spring which was replaced. *ak *scc *jb | |||
| 09/03/2003 | 60700 | 2 | 10/17/1999 |
| My 1999 chrysler town and country's horn stopped working and the airbag light went on. my 3rd party mechanic said he has seen this happen numerous times. the van has 61000 miles. i took it to a chrysler dealer who said it was not covered under a recall. it cost me $250. they said it was the clock spring. seems like a problem that stops the horn and the airbags from working would generate a recall.*ak | |||
| 06/30/2003 | 40000 | 6 | 09/22/1999 |
| Submitting this complaint on behalf of my 80 yr. old mother. 1999 town & country purchased new sept. 1999 now 40000 miles. required repairs past 2 weeks. airbag and horn $250, speedometer $135, cracked exhaust manifold cost to be determined. airtconditioner $ to be determined est. to cost $1100. our phone call to chrysler customer service (800-426-6451) was a horrible experiece. *ak | |||
| 06/20/2003 | 81000 | 1 | 12/30/1999 |
| Check airbag light illumined when driving. horn, cruise control and radio control on steering wheel do not work. mechanic identified defective clock spring assy. said it was a recall item. dealer said recall only applied to 1996-1998 model years, not mine which was 1999. same clock spring assy as recall. *nlm | |||
| 06/02/2003 | 1 | ||
| My 1999 town and country air bag warning light came on, horn, and cruise control have stopped working. dealer claims it's a defective clockspring assembly and they are being recalled in the 1996-98 year models, but not 1999. my cost - $180. i believe 1999 year models should be included as well. i see from your website that i am not the only person in the 1999 year category that has had this problem (or should i say the privilage of paying for it). *ak | |||
| 02/16/2002 | 80000 | 1 | 10/01/1998 |
| The vehicle's cruise control and horn were inoperative. the dealer stated the problem was the clock spring. the vehicle vin was not included in the recall. *cb *nlm | |||
| 03/15/2003 | 1 | ||
| The air bag light illuminated on the dash board. *jb | |||
| 04/09/2003 | 1 | 07/04/2002 | |
| The consumers vehicle experienced symptoms of recall 02-v-293-000 which is related to the clockspring assembly. the recall stated that the clockspring assembly may have been wound incorrectly during the vehicle assembly process. no correction done; dealer refused to repair recalled part. *nlm | |||
| 02/21/2003 | 69000 | 1 | 12/31/2002 |
| The airbag light stays on and the horn doesn't work. i own a 1999 chrysler town and country lxi van. *jb | |||
| 03/01/2003 | 49013 | 0 | 06/20/1998 |
| Problems with the clock-spring (cruise control,horn,remote radio controls,air bag warning light) previous problem with hydraulic brake master cylinder . replaced on 1/14/03 [64,100]. *nlm | |||
| 01/20/2003 | 760000 | 1 | |
| The clock spring failed.*jb | |||
| 12/05/2002 | |||
| Consumer stated that while driving and without warning the clock spring failed and caused a distraction to the consumer. dealer notified. ts | |||
| 50 | 10/01/2098 | ||
| Horn does not blow unless hit very hard and in cold temps it will not blow at all. dt | |||
| 05/25/2002 | |||
| Consumer states that the clock went out causing the air bag light to stay illuminated, horn to go out, and cruise control to not engage. ts | |||
| 07/29/2002 | 1 | 05/03/2002 | |
| Air bag sensor light comes on and stays on. this can cause the air bag not to deploy in an accident or to deploy permaturely. *ak the consumer states that if she adjusts the steering wheel it will go out. ford dealer suggests that it is a manufacturer defect. *scc | |||
| AIR BAGS - FRONTAL | |||
| 10/16/2004 | 90000 | 20 | 12/18/2003 |
| No crash involved...noticed after a rainstorm here on the coast, that there was the sound of water rolling back and forth in the dash area when i was driving..not only that, but there was a significant(huge flood) of water coming into the passenger compartment from the dash area immediately in front of the passenger seat...enough water that my carpeting was completely soaked, and ruined. after this happened many times..i finally figured out what it was..there is some sort of drain hose to a water collection reservoir under the windshield...which can be disconnected to drain, but in the event of debris washing into it...would clog up and overflow..resulting in the described condition..this is very poor design in my opinion..some of folks i have had this to..did not have a clue what was going on...i have not said anything to chrysler about this...but think it is not just me who has the issue..and it also could be a contributor to some of the other issues i have read about..particularly the condensation issue and the airbag issue..i am concerned that the electronics will fail...please advise...i am picking a random date when it first happened...also..has occurred many times since unless i clean the drain hoses...never had this happen on any other vehicle...? *tr | |||
| 11/09/2004 | 1 | ||
| Consumer's vehicle was going through a stop sign when all of a sudden another vehicle struck it from the front. upon impact, air bags did not deploy. *ak | |||
| 09/29/2004 | 96500 | 2 | 10/30/1998 |
| No accident, crash, or injury. my air bag clock spring failed and my air bag warning light illuminated. i'm told by the dealer that my air bag will now not work (also my cruise control & steering wheel radio controls are not funtional). this is a serious safety issue & i am getting it repaired quickly at a cost of over $220. this should be paid for by daimler chrysler!. *ak | |||
| 09/01/2004 | 78000 | 30 | 04/01/1999 |
| Air bag indicator light is on constantly, horn doesn't work, stereo controls on steering wheel don't work, cruise control doesn't work. i'm afraid airbag won't deploy on accident and i can't honk my horn if immediate problem arises.*ak | |||
| 05/01/2004 | 94000 | 1 | |
| Air bag sensor light stayed on. consumer was concerned that the air bag would not deploy upon impact. a recall was issued, however this vehicle was not covered under the recall due to vin. *ak the clockspring assembly failed. the air bag warning light remained on, the horn would not operate, the cruise control and radio on the steering wheel did not work. *sc *jb | |||
| 100000 | 1 | ||
| The air bag warning light illuminated while driving. this was due to a failure in the clockspring. a recall was issued # 02v293000, however this vehicle was not included in the recall due to vin. *ak also the cruise control doesn't work, possibly due to the inoperative air bag. *cb *jb | |||
| 06/01/2003 | 62000 | 1 | 04/26/2002 |
| A recall was issued on november 4, 2002 for chrysler town and country mini vans 1996-1998 model years. situation: the clockspring on about 1,475,000 of the affected vehicles may lose the electrical connection to the steering wheel mounted electrical components. [nhtsa recall no. 02v293/daimlerchrysler recall no. b24] my 1999 town and country mini van has the same exact problem. this poses a serious problem for me and my family's safety. i don't understand why my van is not covered. it is only logical that other year vans even newer than the recall years be covered. mine was built 6 months after recall end. considering the recall of over 1.5 million other units. it only makes sense that the 1999 model year was also put together wrong also. i have written to daimler chrysler but was turned down by: andrew miller senior staff representative daimlerchrysler customer assistance center he gave me the typle corporate reply in trying to get off the hook. is there anyting you can do?*ak | |||
| 1 | |||
| The owner noticed the air bag warning light illuminated and the horn malfunctioned, the dealership replaced the clock spring, which was recalled, however the consumer's vehicle identification number did not apply. recall #02v293000. *jb the cruise control and the radio control were also affected by the clockspring, which was recalled on the 1996-98 town and country vehicle's. scc | |||
| 1 | 01/01/2002 | ||
| The airbag light illuminated while driving. now the cruise control, radio, horn and the functions on the steering wheel are inoperative. the cause of this problem is unknown. *nlm the mechanic stated that the clockspring was bad. the was a recall for the 1996-98 models. the consumer found that six other same make/models have experienced the same problem with the 99 model and felt that this model should be included in the recall. recall#02v293000 scc | |||
| 01/13/2003 | |||
| Consumer states that vehicle's airbag sensor light continues to stay on and horn dosen't work. dealer notified. please provide additional information. ts | |||
| 12/03/2000 | 1 | 04/01/1999 | |
| Consumer hit another vehicle while driving between 25-30 mph, front crash at an angle. airbags did not deploy, $ 4135.51 damage to vehicle. *ak | |||
| 05/01/1998 | |||
| Vehicle rear ended another vehicle at about 35mph and neither driver's or passenger's side airbag deployed. chrysler is going to investigate. *ak | |||
| AIR BAGS - FRONTAL - SENSOR/CONTROL MODULE | |||
| 12/14/2004 | 1 | ||
| Nhtsa recall 04v480000. daimler chrysler issued an air bag clock spring recall. this vehicle was not included in the recall due to vin although it experienced similar air bag check light problem. *ak | |||
| 09/06/2004 | 53906 | 2 | |
| Horn stopped, but air bag light was on. manufacturer stated that the vehicle was under investigation.*ak | |||
| 06/24/2004 | 1 | 12/27/2003 | |
| The airbag light keeps coming on and the steering wheel controls do not work. i took it to the dealer and was told that the clockspring was defective. they want to charge me $270.00 to fix it. i was charged $70.00 for the diagnosis. this, in my opinion, should be a recall issue and should be fixed for free.*ak | |||
| 03/05/2004 | 79800 | 1 | 06/01/2002 |
| Air bag light came on and horn would not work. told by the dealership it was a clockspring failure. saw an odi resume online concerning this.*ak | |||
| 40000 | 1 | ||
| Intermittently while driving air bag light came on. vehicle was taken to the dealership. however, dealer was unable to resolve the problem. *ak | |||
| 01/10/2004 | 67000 | 1 | 06/20/2002 |
| Clock spring in steering column is defective. air bag light is lit and the horn, cruise control and radio controls do not work.*ak | |||
| 11/04/2003 | 1 | 12/16/1998 | |
| Air bag light on dash board has been on for a week.ccording to the dealer the clock spring is defective and needs to be replaced. currently, i have no air bag, horn, or cruise control. where is a recall up to year 1998 but not 1999. my van was bulit in 1998 why is it not included in the recall? maybe the recall should be expanded to include more years.*ak | |||
| 12/16/2002 | 50000 | 09/01/2001 | |
| Horn has stopped working, check engine light stays lit, airbag light keeps coming on at least once a week and chimes. dealership believes from the description that it may be the clockspring except that my cruise control still works. vehicle from 1996-1998 has been recalled for the clockspring. please be advised that the same problems that caused that recall are showing up on 1999 models. | |||
| 12/03/2002 | 1 | 02/08/1999 | |
| Airbag light on. horn and cruise control inoperative. the clockspring assembly that connects the steering wheel mounted electrical components to the electrical system seems to have lost the electrical connection to those components. there is a recall for this problem for chrysler minivans from 1996-1998. we have a 1999 town-and-country and it also has the same problem. i would like to ask you to include 1999 models in this recall. | |||
| 07/02/2002 | |||
| Consumer states that her vehicle is experiencing the same defect with the air bag clockspring as in recall number 02 v 293 000, but vehicle is not included cause the recall is not on this year vehcile.ts | |||