Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| SUSPENSION | |||||
| 020300 | 02/25/2000 | 609984 | Experiencing a knocking / clunking sound coming from the front sway bar link heard inside and outside the vehicle when driving over rough roads. *tt | 04/12/2000 | |
| 021098 | 09/25/1998 | 602430 | A squeaking / chirping noise is heard ( inside or outside the vehicle ) from the strut tower area( s ). *yc | 11/15/1999 | |
| SUSPENSION - FRONT | |||||
| 0200401 | 07/06/2001 | 620914 | Experiencing a squawk / creak / groan sound from front suspension while driving over rough / bumpy roads. *tt | 09/04/2001 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SUSPENSION | |||
| 10/28/2011 | 158000 | ||
| Strut tower corroded and spring and strut popped thru and caused loss of control | |||
| 01/23/2009 | 160000 | ||
| Tl*the contact owns a 1999 chrysler town and country. in june of 2006, the contact was informed that the strut tower could detach from the vehicle and cause a crash. the vehicle was not repaired at that time and the mechanic warned him that a failure was eminent. in 2007, he took the vehicle to a repair shop for minor service and was informed that he could die if he continued to drive the vehicle. he was also informed that the strut mount tower was rusted out. as a result, it could separate at any given moment, burst through the hood of the vehicle, and cause the wheel to fall horizontally. however, the contact continued to drive the vehicle because he had no other means of transportation. he took the vehicle to jiffy lube for an oil change and had to sign a form acknowledging that the vehicle was unsafe to drive. the contact called the manufacturer, but was treated rudely and was disconnected. he feels that his vehicle is a safety hazard and could lead to a fatal crash. the current and failure mileages were 160,000. | |||
| 06/01/2006 | 1 | ||
| The driver side shock absorber tower on a 1999 chrysler town and country has rusted through losing support for the shock absorber. have checked other 1999 and 2000 chrysler town and country vans and they all have the same problem. what is being done to correct this problem? thanks, gps *tr | |||
| 12/31/2006 | 90000 | 1 | 08/12/2002 |
| Excessive rust on front interior strut tower mount; advised by mechanic that is a safety concern. *jb | |||
| 08/26/2004 | 102000 | 2 | |
| Both front wheels fell off while the consumer was on the highway. vehilce was towed on both occasions. *ak | |||
| 08/15/2003 | 0 | ||
| Dealership tried but could not repair wharever is causing the clunking noise coming from under the front suspension. other refers to seat heater burning a hole in the seat, dealership and manufacture refuse to repair. | |||
| 09/02/2002 | |||
| Front and rear shocks are leaking where they connect with shaft. contacted dealer, and the dealer was not willing to do anything. *ak | |||
| 10 | |||
| Vehicle has a vibration in steering column when its driven at speeds of 50 mph or faster.dlr cannot determine cause, and cannot fix defect after 10 attempts.*ak | |||
| 1 | 12/15/1998 | ||
| Knealing system inoperative causing the vehicle to lean to the right when turning. nlm | |||
| SUSPENSION - FRONT | |||
| 08/15/2011 | 142000 | ||
| We took our 1999 chrysler town & country to our mechanic to have the water pump replaced and he informed us of the drivers side strut tower rusting out and should have it replaced as it could be a hazard while driving. this was reported to us on 08-2011 with the car having 142000 miles on it. nothing has been done to repair it at this point. am looking to see if there are any recalls for this problem. | |||
| 02/01/2009 | 120000 | 1 | |
| The driver side strut mount at the top of the wheel well has completely rusted and can break off. not sure on the criticality of this defect, but looks very unsafe, and chrysler needs to take some action. *tr | |||
| 11/24/2008 | 100000 | 1 | |
| 1. poor quality 2. front strut tower is rusted through. struts are wobbling inside the stamped body housing (part of the unibody). the rust is so bad i'm afraid the strut is going to punch through at any time leaving the vehicle likely to crash disastrously. 3. nothing so far. *tr | |||
| 06/01/2006 | 1 | ||
| The driver side shock absorber tower on a 1999 chrysler town and country has rusted through losing support for the shock absorber. have checked other 1999 and 2000 chrysler town and country vans and they all have the same problem. what is being done to correct this problem? thanks, gps *tr | |||
| 09/29/2008 | 1 | ||
| Took van in for slight engine noise and mechanic noticed that strut tower was nearly rusted through. took to the dealer who stated that the car was unsafe to drive under any circumstances since one rough piece of road and the car body could fall to the ground and the strut assembly come through the dash into the passenger compartment. this will now cost over 1500.00 to repair. chrysler issued a service bulletin on this in 2002, since they were aware that vans from 1998 to 2002 were subject to this. they called it a cosmetic problem. any problem that will cause a metal object several feet long to violently and suddenly explode through the dash into the passenger compartment at the driver is hardly a cosmetic problem. cosmetic problems do not render a vehicle unsafe to drive. chrysler has acknowledged the problem and redesigned the strut tower to eliminate this in later models. now they need to recall the vehicles that are rusting out before people die! *tr | |||
| 05/25/2008 | 1 | ||
| Noticed that the driver side front strut support is severely rusted, as is the case with numerous other owners of this vehicle. this must be a factory defect since it seems to occur primarily on the left front. this is a dangerous defect. *tr | |||
| 03/22/2003 | 80000 | 1 | 09/10/1998 |
| 1999 chrysler t&c with 80,000 miles. tie rod loose $200, alternator tension rusted $200, strut covers rusting $900. these and the general poor quality rating of this vehicle has cost me thousands in trade-in value and placed my family in jeopardy. *jb | |||
| SUSPENSION - FRONT - MACPHERSON STRUT | |||
| 02/19/2007 | 60000 | 1 | 03/01/2001 |
| Strut tower inside of hood is almost rusted through. mechanic said that it could cause strut to break through and collapse while driving. the strut tower is protected from the weather. why is it rusting out? *jb | |||
| 11/22/2006 | 89000 | 1 | 09/12/2002 |
| Dt*: the contact stated while driving various speeds, a noise was heard. the vehicle was driven to an independent repair shop, who determined the front driver side strut tower was rusted and needed to be replaced. updatd 01/19/07. *jb | |||
| 09/21/2006 | 108430 | 1 | 01/01/2006 |
| Dt*: the contact stated while performing a normal maintenance inspection at the dealer, it was determined the left front strut and strut tower was corroded. the vehicle was exposed to harsh winter weather and road salts. the manufacturer was notified. | |||
| 09/10/2006 | 125000 | 1 | 04/12/2004 |
| While doing general car care (cleaning the battery) i noticed severe rust on the left strut tower at the spring seat. the area is supporting the weight of the vehicle and if it fails will cause the left front tire to move into contact with the car body and prevent normal steering to avoid collisions. secondarily, suspension dampers cannot be replaced since the strut could not be re-attached. poor damper condition of course affects the drivers ability to control the vehicle on imperfect pavement. *jb | |||
| 08/17/2006 | 1 | 03/05/2001 | |
| Strut tower has severe rusting that may lead to a collapse on the front tire. *jb | |||
| 03/02/2006 | 88800 | 1 | 07/02/2005 |
| Dt*: the contact stated the front end made a noise at any speed. the dealership determined the driver side strut tower was severly rusted and was on the verge of collapsing. the dealer suggested that the vehicle be taken to an auto body shop. they suggested the manufacturer be alerted. updated 4/4/2006 - *nm | |||
| 01/01/2005 | 50000 | 2 | 05/01/2001 |
| We own a 1999 chrysler town and country minivan. we purchased the vehicle used in 2001. we haven't had any problems with it until 2005 and then we had to replace the water pump. the mechanic noticed that the strut towers were severely rusted. he mentioned that this is a known defect with the chrysler product. we would never have known otherwise--we didn't even know what a strut tower was until he pointed it out. if one or both of the the strut towers were to give way after hitting a pothole (or just from continued rusting) this could cause a sudden change in steering geometry, and or complete loss of steering, and or the tire well dropping onto the tire and acting like a brake, and or blowing out completely. any of these scenarios could easily contribute to a serious, even tragic accident involving one or more vehicles. imagine if we were driving on the highway at speeds of 55-65 miles per hour and the the strut were to give way. the chrysler dealer, district manager and chrysler customer service rep all refused to help us in any way because we just happened to notice it outside of the warranty period. i feel that this is a huge safety issue and chrysler is being very uncooperative not to mention irresponsible by putting many peoples lives in jeopardy. | |||
| 04/05/2005 | 89000 | 1 | 05/01/2001 |
| While performing maintenance on the consumers vehicle, the technician noticed that the left front strut tower was rusted and cracked. the local service dealer can repair it but the consumer feels that the manufacturer should be responsible for the cost. *nm *sc *jb | |||
| 02/21/2005 | 76000 | 1 | 01/07/1999 |
| While the vehicle was at the dealer for general inspection, the dealer informed the consumer that the metal on top of strut which held the strut in place was corroded and need to be replaced. *jb *bf *nm | |||
| 11/02/2004 | 1 | ||
| The strut tower on my chrysler town & country minivan has severe rust on the top. the metal is peeling and the strut is pushing through. this was discovered today when i took the van in to have it detailed. this is a low mileage van which is always maintained in top condition.*ak | |||
| 10/17/2004 | 47114 | 4 | |
| The vehicle was equipped with heated seats'; return true; onmouseout=window.status=''; return true;>heated seats'; return true; onmouseout=window.status=''; return true;>heated seats'; return true; onmouseout=window.status=''; return true;>heated seats. the owner took the vehicle to the dealer to have the seats checked. the problem was not detected. now, the passenger seats are over heating also. the owner had the seats replaced on two seperate occassions. provide further details. *jb the consumer stated that all four seats failed. both front seats had burn holes in them. the consumer heard a noise coming from the front of the vehicle when going over bumps. the consumer was told that the strut tower went bad and had it replaced. the consumer complained that a vibration is felt while driving as if the vehicle drove on four flat tires. the consumer heard a whining noise when using the am radio which only happed when using the brake. *tc | |||
| SUSPENSION - FRONT - SHOCK ABSORBER | |||
| 05/11/2006 | 67000 | 1 | 10/11/2003 |
| The driver side shock absorber tower on a 99 chrysler town and country has rusted through losing support for the shock absorber. have checked other 99 chrysler town and country vans and they all have the same problem. *jb | |||
| SUSPENSION - FRONT - WHEEL BEARING | |||
| 1 | |||
| The wheel bearing were defective and caused noise. nlm | |||