Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| VISIBILITY - GLASS, SIDE/REAR | ||||||||||||||||
| 07E104000 | SAFELITE FULFILLMENT, INC. | E (Equipment) | 1657 | 01/15/2008 | MFR | CHRYSLER GROUP LLC | 12/11/2007 | 12/11/2007 | 571 | 205 | ||||||
| Defect Summary | Certain curved tempered replacement glass manufactured by hangzhou safety glass ltd and supplied to safelite by auto temp inc., identified as dot-430, and sold for use on certain domestic and foreign vehicles may not break into small pieces as expected of tempered glass and fails to conform to federal motor vehicle safety standard no. 205, glazing materials. | |||||||||||||||
| Consequence Summary | In the event of a vehicle crash, the occupant(s) may be seriously injured by shattered glass. | |||||||||||||||
| Corrective Summary | Safelite will notify its retail customers and replace the glass free of charge. retail customers can contact safelite toll free at 1-888-843-2906. safelite will notify its wholesale customers and reimburse wholesale customers for current inventory and at a specified rate for replacing their customer's glass. wholesale customers can contact safelite's wholesale division, service autoglass toll free at 1-888-246-6298. the recall began on january 15, 2008. | |||||||||||||||
| Notes | This recall only pertains to certain curved tempered replacement glass manufactured by hangzhou safety glass, ltd. (dot-430) and supplied to safelite by auto temp inc., and has no relation to any original equipment installed on the vehicles listed above. customers may contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty: 1-800-424-9153); or go to http://www.safercar.gov. | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| VISIBILITY - REARVIEW MIRRORS/DEVICES | |||||
| 2303400A | 12/15/2000 | 233400 | 616727 | Subject regarding outside mirror glass replacement. *tt | 03/08/2001 |
| VISIBILITY - REARVIEW MIRRORS/DEVICES - EXTERIOR | |||||
| 2301502 | 04/01/2002 | 2302701 | 634077 | Subject regarding outside rearview mirror glass replacement. *slc | 09/27/2002 |
| 2302701 | 09/21/2001 | 2303400 | 625650 | Subject regarding outside rearview mirror glass replacement. *tt | 11/30/2001 |
| VISIBILITY - WINDSHIELD | |||||
| 235998 | 12/11/1998 | 603158 | Windnoise around fron door glass, especially at top of the b pillar. *ak | 11/17/1999 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - WINDSHIELD - CONTROLS/WIRING | |||
| 10/16/2004 | 90000 | 20 | 12/18/2003 |
| No crash involved...noticed after a rainstorm here on the coast, that there was the sound of water rolling back and forth in the dash area when i was driving..not only that, but there was a significant(huge flood) of water coming into the passenger compartment from the dash area immediately in front of the passenger seat...enough water that my carpeting was completely soaked, and ruined. after this happened many times..i finally figured out what it was..there is some sort of drain hose to a water collection reservoir under the windshield...which can be disconnected to drain, but in the event of debris washing into it...would clog up and overflow..resulting in the described condition..this is very poor design in my opinion..some of folks i have had this to..did not have a clue what was going on...i have not said anything to chrysler about this...but think it is not just me who has the issue..and it also could be a contributor to some of the other issues i have read about..particularly the condensation issue and the airbag issue..i am concerned that the electronics will fail...please advise...i am picking a random date when it first happened...also..has occurred many times since unless i clean the drain hoses...never had this happen on any other vehicle...? *tr | |||
| VISIBILITY - POWER WINDOW DEVICES AND CONTROLS | |||
| 07/10/2006 | 125900 | 3 | |
| I have chrysler town & country and both of driver side and passenger side windows stop operating. i had similar problems with the rear passenger side window last year. *jb | |||
| 09/15/2003 | 76072 | ||
| Major problem is serpentine belt coming off and causing a loss of steering. it was not until this last repair that a bracket was installed from a service bulletin dated 7-2-99. only the first repair was prior to this date. this is a major problem, fortunately for me every time the belt came off i was in a parking lot. | |||
| 08/15/2003 | 0 | ||
| Dealership tried but could not repair wharever is causing the clunking noise coming from under the front suspension. other refers to seat heater burning a hole in the seat, dealership and manufacture refuse to repair. | |||
| VISIBILITY - REARVIEW MIRRORS/DEVICES - EXTERIOR | |||
| 63684 | 1 | ||
| The driver's side view mirror is heated. there is a gel type residue coming from the mirror which has damaged it to the point where consumer can not see objects from it. also the passenger side view mirror intermittently will not move when attempting to adjust resulting in reduced visibility. *ph | |||
| VISIBILITY - WINDSHIELD | |||
| 11/12/2002 | 1 | 04/01/2002 | |
| I was driving the van at normal highway speed when the rear left window burst and shattered into pieces all over the back seat and rear storage area. police examined it and told me that it did not appear as if anything struck the window, but that sometimes van windows such as that one shatter because of pressure. the manufacturer refused to provide any assistance whatsoever. dt | |||
| 1 | 12/15/1998 | ||
| Rear window cracked. nlm | |||
| VISIBILITY - WINDSHIELD WIPER/WASHER | |||
| 1 | |||
| The windshield wipers failed. *jb | |||
| 08/17/2001 | 3 | ||
| Windshield wipers worked intermittently, dealer replaced the motor, however wipers do not clean the window as they did before causing lack of vision, consumer requested that the dealer adjust the wipers and the dealer stated that the wipers were installed according to chrysler specifications and that if this adjustment was made, the consumer would be charged for it. *slc | |||
| VISIBILITY - WINDSHIELD WIPER/WASHER - MOTOR | |||
| 02/07/2007 | 131645 | 3 | 02/21/2001 |
| Chrysler town and country 1999 3.8 l (1) events leading up to the failure: rain (2) failure and its consequences: dash lights flickering, windshield wipers stop and start, power locks unlock at highway speed. (3) what was done to correct the failure: called dealership & set up appointment. *jb | |||
| 08/17/2001 | 3 | ||
| Windshield wipers worked intermittently, dealer replaced the motor, however wipers do not clean the window as they did before causing lack of vision, consumer requested that the dealer adjust the wipers and the dealer stated that the wipers were installed according to chrysler specifications and that if this adjustment was made, the consumer would be charged for it. *slc | |||