Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| AIR BAGS | ||||||||||||||||
| 04V480000 | DAIMLERCHRYSLER CORPORATION | from 03/01/1998 to 08/31/2000 | V (Vehicle) | 955344 | 10/12/2004 | ODI | CHRYSLER GROUP LLC | 10/06/2004 | 10/12/2004 | |||||||
| Defect Summary | On certain minivans, the driver's air bag may become disabled due to a failure of the clockspring, which is located in the hub of the steering wheel. | |||||||||||||||
| Consequence Summary | This condition will manifest itself through illumination of the air bag warning lamp, and could eventually result in a driver's air bag open circuit, if the part is not replaced in a reasonable amount of time. | |||||||||||||||
| Corrective Summary | Dealers will replace the clockspring assembly on all covered vehicles with 70,000 miles or less. for those vehicles with more than 70,000 miles, daimlerchrysler will offer an extended lifetime warranty under which it will replace the clockspring at no charge if it fails. daimlerchrysler will also reimburse owners who have paid to have the clockspring replaced on their vehicles. the recall began on october 12, 2004. owners should contact daimlerchrysler at 1-800-853-1403. | |||||||||||||||
| Notes | Daimlerchrysler recall no. d17.customers can contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236). | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| AIR BAGS | |||||
| 0801102 | 08/19/2002 | 635678 | Concerns with the air bag warning indicator lamp on intermittently or constantly. *tt | 10/30/2002 | |
| 082700 | 09/29/2000 | 6092304 | Subject regarding non-deployed airbag handling procedures. *tt | 12/04/2000 | |
| AIR BAGS - ON-OFF SWITCH ASSEMBLY | |||||
| 083799 | 11/12/1999 | 081798C | 6089800 | Daimlerchrysler corporation is now offerinb airbag on / off switches for selected vehicles. *tt | 02/25/2000 |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| AIR BAGS - FRONTAL | ||||||
| EA04013 | CHRYSLER GROUP LLC | 06/04/2004 | 05/25/2005 | DRIVER AIR BAG CLOCKSPRING FAILURE | 04V480000 | |
| The driver air bag clockspring can develop an open-circuit condition resulting in nonfunctional driver-side frontal air bag, horn, cruise control (if equipped), and/or steering wheel radio control (if equipped).in its october 5, 2004 letter to nhtsa, daimlerchrysler stated that it will conduct a safety recall and replace the clockspring assembly on all my 1998.5-2000 daimlerchrysler minivans, built between march 1998 and august 2000, with 70,000 miles or less.it will also provide a lifetime warranty for this component on my 1998.5-2000 minivans, regardless of mileage.the details of the corrective action are described in daimlerchrysler's letter (see recall no. 04v-480).the agency believes that further expenditure of agency resources does not appear to be warranted.the closing of this investigation does not constitute a finding by nhtsa that no safety-related defect exists with respect to those vehicles covered only by the lifetime warranty.the agency will take further action if warranted by the circumstances.see page 2 for additional information. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| AIR BAGS | |||
| 01/16/2012 | 162000 | 1 | |
| Air bag warning light began flashing in january 2012; cruise control & stereo controls on steering wheel quit working in june 2012; horn quit working in july 2012. read about recall on 1994 - 2000 models for faulty clockspring. *tr | |||
| 01/16/2012 | 162000 | ||
| Air bag warning light began flashing in january 2012; cruise control & stereo controls on steering wheel quit working in june 2012; horn quit working in july 2012. read about recall on 1994 - 2000 models for faulty clockspring. | |||
| 06/13/2009 | 90000 | 1 | |
| 2000 chrysler minivan clock spring recall #d17 i would like the nhtsa to know that chrysler corporation is not following through this safety recall properly i have been trying to have my van 's clock spring recall done for the last 5 months and the dealership kees telling me that the parts are on back order i contacted a few dealerships and they all tell me that the replacement parts are on back order ,now my self and 100's of thousands of other chrysler minivan owners are driving around with no horn and a inoperative air bag which is not safe at all my vehicle will not even pass the state inspection due to this condition please investigate this. *tr | |||
| 01/10/2009 | 1 | ||
| 1) driving, and turning the steering wheel is what caused the failure 2)something broke in the steering column. now nothing works on the steering wheel. the airbag light is always on, the cruise control doesn't work anymore, and the horn no longer works. 3) i have not been able to fix this problem yet. *tr | |||
| 08/10/2008 | 150000 | ||
| Tl*the contact owns a 2000 chrysler town and country. while driving approximately 60 mph on normal road conditions, the air bag warning indicator illuminated on the instrument panel. the indicator remained lit until the engine was turned off. in addition, the cruise control worked intermittently. recently, the vehicle was taken to an authorized dealer and they stated that nhtsa campaign id number 04v480000 (air bags) was related to the air bag clockspring assembly. the technician stated that a diagnostic must be performed to warrant the recall defect repair. the diagnostic test cost $90. the contact was displeased to know that there was a cost associated with the recall defect remedy. the vehicle has not been repaired. the failure mileage was 150,000 and current mileage was 153,000. | |||
| 06/26/2006 | 1 | ||
| Chrysler town and country that caught fire because of the air bags**nar**cc the consumer stated while driving, he noticed the air bag light had illuminated and soon after arriving home, the vehicle caught on fire. *jb | |||
| 06/14/2006 | 129880 | 1 | 07/07/2005 |
| I took my 2000 chrysler mini van to the conyer, ga dealership to find out why my airbag light came on and my horn stopped working and i was told by the service man that i would be charge $89.00 just for them to look at the problem. i just recently found out that this is a major problem with all mini vans dating back several years ago. i was almost hit by another vehicle because my horn in my van wasn't working. this is a safety issue and the manufacturer should issue a immediate recall before someone gets kill. *jb | |||
| 10/26/2005 | 56572 | 1 | |
| 2000 chrysler town and country horn and air bag does not work. *ts ***no answer required*** the consumer had the clockspring repair prior to receiving recall notice 04v480000. the consumer requested reimbursement from the manufacturer. *nm | |||
| 01/14/2005 | 1 | ||
| The air bag light appeared on the dashboard and remained on. the driver noticed while pressing the horn it had no sound. the driver was able to drive to the dealer for inspection. the mechanic informed the driver that the clock spring needed to be replaced.. please provide additional information. *jb | |||
| 12/01/2004 | 1 | ||
| Recall for clock spring was issued. vehicle has more than 70,000 miles. *bf recall# 04v480000. *sc | |||
| 08/02/2004 | 58272 | 1 | |
| Dealership will not repair recall 04v480000 concerning clock spring unless the part failed. the problem was not resolved. ross chrysler 828-264-3626. *ak recall campaign: the consumer took the vehicle in for an oil change and inquired about the recall letter and the vehicle was serviced for the recall. *tc | |||
| 08/02/2004 | 20000 | 1 | |
| The consumer was involved in an accident. the vehicle was struck from the side as well as the front. the air bags did not deploy. *jb | |||
| 05/25/2004 | 62305 | 1 | 02/28/2004 |
| I have a 2000 chrysler town and country limited all wheel drive mini van. i brought the van in for service on june 30th because the airbag light was staying on , also nothing was working on the steering wheel. the radio controls, the cruise control, the horn, and i presume the airbag. the dealer is charging me $500.00 to replace the clock spring in the steering wheel. this is a electronic control box that operates everything in the steering wheel. there should be a recall on this part. *nm | |||
| 06/09/2004 | 3 | ||
| While starting up the vehicle air bag light appeared on the dashboard and remained on. this caused the horn to become inoperative. vehicle was taken to the dealer for inspection, and mechanic determined that the clock spring needed to be replaced. *ak | |||
| 04/28/2004 | 90500 | 1 | 05/10/2003 |
| Airbag light flashes, airbag controller and clockspring failed, front passenger side panel protruding out, air bag trying to deploy. repairs had to be made by replacing the clockspring and new airbag contoller installed. *ak this was on a town and country - 2000 - chrysler - van | |||
| 03/01/2001 | 13000 | 1 | 03/01/2000 |
| Head on collision with another vehicle at 35 mph. bumper, hood, fenders and struts were destroyed. air bags did not deploy. *jb ***dimsii ivoq entry posted after 12/12/02 cut-over to artemis****742771 | |||
| 11/22/2002 | 1 | 03/01/2000 | |
| No summary. dt | |||
| AIR BAGS - FRONTAL | |||
| 10/31/2004 | 1 | ||
| While driving consumer's vehicle was involved in a crash. it was hit by another vehicle which was moving at 60 mph. however, upon impact, air bags did not deploy. consumer had received a letter of recall for the clock spring the very same day. driver and passenger sustained injuries. on the same day, consumer received a recall for clock spring. *ak | |||
| 06/10/2004 | 65000 | 3 | 10/25/2002 |
| Airbag warning light illuminated and horn, radio and cruise control functions on the steering wheel stopped functioning. this is related to a clock spring mechanism that was similar to prior year recalls, but not included in the 2000 my.*ak | |||
| 05/03/2004 | 51000 | 0 | 03/20/2003 |
| I had a clicking in my steering wheel with air bag light going on & off then it final stayed on. i had no horn or cruise control or radio controls on steering wheel. took to dealer for repair. | |||
| 01/15/2000 | |||
| While driving on highway travelling 30mph on icy roads, ems going the opposite direction, lost control and hit another vehicle which collided into consumer's vehicle. upon impact, neither airbag deployed. *ak | |||
| AIR BAGS - FRONTAL - SENSOR/CONTROL MODULE | |||
| 09/21/2004 | 116000 | 1 | |
| The clock spring lost the connection to the electrical system. as a result, horn, air bags, and cruise control become inoperable.*ak | |||
| 07/28/2004 | 94000 | 10 | |
| The air bag sensor light stays on. consumer is concerned that the air bags will not deploy upon impact. a recall was issued for the clock spring. however, the year was not included. *ak | |||
| 02/10/2004 | 2 | 03/09/2002 | |
| Clockspring has failed leaving me without a horn and operational air bag. in addition the fuel pump is also not functioning properly. could this be related to the fuel injection system recall? | |||
| 04/28/2004 | 90500 | 1 | 05/10/2003 |
| Airbag light flashes, airbag controller and clockspring failed, front passenger side panel protruding out, air bag trying to deploy. repairs had to be made by replacing the clockspring and new airbag contoller installed. *ak this was on a town and country - 2000 - chrysler - van | |||
| AIR BAGS - SIDE/WINDOW | |||
| 11/01/2000 | |||
| Vehicle was involved in a major frontal automobile accident, and both driver's side and passenger's side airbags did not deploy. approximate speed of vehicle was at 25 mph. consumer sustained serious injuries. *ak | |||