Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| POWER TRAIN - AUTOMATIC TRANSMISSION | |||||
| 2100601 | 03/16/2001 | 211699 | 621898 | Automatic transmission fluid usage atf+4. *tt *mj | 10/03/2001 |
| 211699 | 10/22/1999 | 211298 | 612156 | New automatic transmission fluid usage (atf +4 type 9602). *mjs | 06/06/2000 |
| 210599A | 09/03/1999 | 210599 | 607959 | This bulletin announces the availability and installation of a resuable automatic transmission oil pan gasket. *tt | 10/19/1999 |
| POWER TRAIN - AUTOMATIC TRANSMISSION - COOLING UNIT AND LINES | |||||
| 0700601 | 11/11/2001 | 632201 | Subject regarding transmission oil cooler line hose clamp service. *tt | 07/11/2002 | |
| POWER TRAIN - AUTOMATIC TRANSMISSION - TORQUE CONVERTER | |||||
| 211899 | 11/05/1999 | 6089788 | Information regarding torque converter break in implemented to eliminate early mileage shudder concerns. *tt | 02/25/2000 | |
| POWER TRAIN - AXLE ASSEMBLY | |||||
| 0016 | 04/03/2000 | 612616 | Some vehicles may experience delayed transaxle engagement on a cold start. *tt | 06/09/2000 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| POWER TRAIN | |||
| 08/01/2011 | 152000 | ||
| Tl* the contact owns a 2000 chrysler town and country. the contact stated that the vehicle was shut off when a child was able to move the gear shifter into drive without depressing the brake pedal, while the contact was standing in the exterior of the vehicle . the vehicle began to roll away. the contact was able to enter the vehicle while it was in motion and placed the vehicle into park. the vehicle was not taken to the dealer for diagnostics. the manufacturer was made aware of the failure. the vehicle was not repaired. the approximate failure mileage was 152,000. | |||
| 08/01/2011 | 152000 | ||
| Tl- the contact owns a 2000 chrysler town and country. the contact stated that the vehicle was shut off when a child was able to move the gear shifter into drive without depressing the brake pedal, while the contact was standing in the exterior of the vehicle . the vehicle began to roll away. the contact was able to enter the vehicle while it was in motion and placed the vehicle into park. the vehicle was not taken to the dealer for diagnostics. the manufacturer was made aware of the failure. the vehicle was not repaired. the approximate failure mileage was 152,000. kmj | |||
| 08/01/2011 | 152000 | ||
| Tl- the contact owns a 2000 chrysler town and country. while parked the contacts child was able to move the gear shifter into drive without depressing the brake pedal while the contact was standing in the exterior of the vehicle . the vehicle began to roll away. the contact was able to enter the vehicle while it was in motion and placed the vehicle into park. the vehicle was not taken to the dealer for diagnostics. the manufacturer was made aware of the failure. the vehicle was not repaired. the approximate failure mileage was 152,000. ds | |||
| 06/12/2007 | 91504 | 5 | 04/19/2007 |
| Serpentine belt comes off every time that is raining hard. i took it to the mechanic and he change the tensioner and the belt without improvement. when this comes off the vehicle dies which will cause an accident because i have no control over it. so far me and my wife are been lucky. *tr | |||
| 11/15/2002 | 0 | ||
| Tranmission cooler line leaks it was repaired by stevens of milford in february of 2001 2 months after i purchased vechicle. the second time was november of 2002 the dealer (scap motors) said it was not covered and charged me $91.20. i called chrysler customer service and they reimbursed me. the third time was january 2003 same problem (which has now damaged my new driveway) scap motors said that the lines become loose due to weather and driving conditions they repaired it again. i know of at least 5 other owners of chrysler grand voyagers (town and country) and dodge grand caravans that have had the same problem with their vechicles. i hope that you can look into this matter and get chrysler to repair it so that it does not happen again. to tell me that weather and road conditions are causing this problem is crazy i own 3 other cars and it does not affect the tranmission lines on those. either chrysler used (uses) defective or poor quality hoses or it is a manufactures defect. i was told that there is a technical bulletin that was sent to the dealers on this problem so i know they are aware of the problem but they are not fixing it only repairing temporairly. | |||
| POWER TRAIN - AUTOMATIC TRANSMISSION | |||
| 08/15/2005 | 69800 | 1 | 03/13/2004 |
| At 69800 miles the transmission would shudder between 35 and 45 mph. at first this happened fairly infrequently. it kept happening more and more often. now at 74500 miles it occurs every time we use the van. *jb | |||
| 07/18/2006 | 141500 | 1 | 07/29/2003 |
| Complaint involves a 2000 chrysler town & country ltd awd minvan 3.8l engine. during its annual safety inspection, my mechanic discovered the flywheel was cracked. i had brought the vehicle in to a) have it inspected b) check a metallic noise the engine had when the a/c was on. vehicle passed the safety inspection, however he informed me the flywheel was cracked and should not be driven until fixed. it was my understanding that if it failed completely it could cause an explosion with the transmission case being blown apart - not a good thing when this vehicle is used primarily by my wife with our children as the main cargo. i had the vehicle repaired which cost approxiamately $560. *jb | |||
| 02/07/2006 | 56000 | 1 | 12/30/2000 |
| Sudden loss of transmission fluid resulted in engine light warning. internet searches on this vehicle provided similar complaints on this 2000 town & country van. it has 56,000 miles. also reported leak of brake fluid and dealer suggested replacement of faulty brake fluid drums (potential safety issue). informed chrysler regarding this matter but they refused warranty coverage, resulting in expensive repair work over $600 for transmission fluid and brake pad repair work. also, driver's side automatic window motor stopped functioning and replacement was necessary $325. dealer reported frequent problems with motor. dealer informed 9 out of 10 times issue related to replacement of motor so glass can function correctly. required to function to pass de safety inspection. when attempted to change flat tire, the hydraulic gauge did not hold the weight of the vehicle and buckled. faulty and dangerous hydraulic tire replacement equipment and can cause very serious injury. *nm | |||
| 11/26/2005 | 30 | 02/14/2000 | |
| Transmission failure of 2000 town and country chrysler van. van brought to dealer for repair of slipping transmission 2002 replaced transmission pump hose gasket and filter and informed not covered by warranty. automatic transmission continue to slip in freezing temperature until car warmed up. no transmission problems in warm weather. problem communed until escalated winter 05 unable to drive car safely and check engine light engaged. car brought to transmission specialist who reported transmission appears not to have been correctly assembled. chrysler dealer notified states this is not possible. *jb | |||
| 07/11/2005 | 68000 | 1 | 02/19/2005 |
| (1) i own a 2000 chrysler town & country (with less than 70,000 miles) which i purchased only five months ago. while on vacation far from home, the transmission started whining loudly and shifting roughly. (2) i had the vehicle checked by two different mechanics who both informed me that the transmission was failing. (3) the transmission had to be replaced completely at a cost to me of approximately $2800. | |||
| 08/24/2004 | 60410 | 1 | |
| Vehicle slipped out of the park and rolled down a hill hitting a tree. vehicle was towed. dealership was notified, but did not resolve the problem. *ak | |||
| 02/16/2004 | 2 | 06/26/2003 | |
| It sounded like an explosion. the van began to decelerate and the steering began to lock within about 10 seconds of the explosion sound. the van stopped and the tires locked up. *ak | |||
| 10/16/2004 | 2 | ||
| I have a 2000 chrysler town & country minivan. i was under the impression that all vehicles must be made so that a car can not be put in gear without pressing on the brake. currently, if my vehicle is in park i can just pull down on the gear shift and it will go into gear, without pressing on the brake pedal. i was surprised as our 1996 jeep had been recalled so they could fix this problem. i am concerned because my 3 yr old son put my car into neutral and it started rolling forward and was stopped by a parked car. we only moved 2 ft in a parking lot, but it could have been worse had we been on a hill or something. *jb | |||
| 06/02/2004 | 47000 | 1 | 07/19/2003 |
| 2000 chrysler town & country minivan. purchased used with 39000 miles, 11 months and 9k miles later, with only 47000 miles on the minivan i had to replace the transmission. chrysler refused to pay and stated it was not part of any recall.*ak i have since sold this minivan, but still feel chrysler hasa problem transmission and should repay me for the transmission and my rental car i had to use. | |||
| 10/01/2003 | 81000 | 2 | |
| Consumer continued to have problems with transmission that was repaired. *ph the transmission continued to be a problem especially when the vehicle was cold. *jb | |||
| 02/08/2004 | 75042 | 1 | 09/16/2003 |
| The transmission went out at 72,000 miles. chrysler town and country 604e transmission. *nm | |||
| 1 | |||
| When backing the van up a slight incline the van would start bucking abruptly and failed to move smoothly. the cause of the problem has not been determined. please provide any further information. *nlm 2000 chrysler town and country experiencing problems when backing up a slight incline. while backing up vehicle starting to buck abruptly. the cause of problem has not yet been determined.*mr | |||
| 01/20/2003 | 58700 | 4 | 09/16/2000 |
| Sept. '02, brakes replaced. jan. '03, rack/pinion replaced. feb. '03, heater did not work on front passenger side, nor rear driver side. oct. '03, speedometer/power failed to operate. stayed in low gear. dealer says it's the sensor. part for heater ordered from detroit, takes days to repair due to taking out entire dash. chrysler apologized when i emailed, but offered nothing to offset cost of repairs. *ak | |||
| 09/13/2003 | 42513 | 1 | 08/01/2001 |
| While driving at 65 mph and with no warning, the automatic transmission failed. the dealer stated that the vehicle was only covered up to 36000 miles. *ak the vehicle lurched forward, screeched and the transmission had gone out. also, the front seat adjustment motor stopped working in the up and down position. *scc the driver and passenger window motors, ac compressor,and the automatic tailgate close latch all had to be replaced. *jb | |||
| 07/05/2003 | 54000 | 1 | |
| 2000 chrysler town and country with 54,000 the differential pin went through the transmission case. fortunately, i was only going 5 mph and only had another 50 feet to drive. i mainly drive highway with my toddler and i am fearful of what could have happened had we been on the highway during our normal commute. my husband was a mechanic for 19 plus years and was able to quickly determine the problem. it is my understanding from experienced mechanics and chrysler certified mechanics that this is a common issue with the vehicle and it a defect in manufacturing the transmission. this is not normal wear and tear.i contacted chrysler on july 9th, 2003 to report the problem and see if they would cover the cost of replacing the transmission. i spoke with eric who refused to provide me his last name nor would he transfer my call to anyone else. he said he is the final deicision maker and that his manager's role is to manage people and no deal with customers. he also told me if was my fault for buying a used vehicle. it is not my fault the transmission malfunctioned. he also told me that i could get it installed for free since my husband was a mechanic. eric hung up on me because i was continuously asking to speak to a manager. i did not get any resolution or assistance from chrysler. i am in need of my vehicle being replaced but most importantly, i am concerned about the safety of other drivers if their tranmission also malfunctions at high speeds on the highway. any suggestions on how i can proceed with chrysler to have the transmission replaced?*ak | |||
| 06/23/2003 | 49500 | 1 | |
| Transmission speed sensor - transmission speed sensor prematurely failed on vehicle. sensor must be replaced for vehicle to be operated. vehicle has less than 50,000 miles and less than 3 years since purchase. *nlm | |||
| 06/10/2003 | 1 | ||
| While driving transmission broke. dealer notified. *ak | |||
| 06/09/2003 | 1 | ||
| Consumer's two years old son, engaged the vehicle from park to drive and damaged a fence and the front of the vehicle as well. dealer notified. *ak | |||
| 01/29/2003 | 32186 | 2 | 08/29/2000 |
| This 2000 town & country has had numerous problems with its drive train/drive selector. the recent has been the following case that has occured twice in the last month with no reaction from chrysler daimler due to local dealer not being knowledgeable of processes to register occurance. the vehicle, when parked, with engine turned off, and keys out of the ignition, comes out of gear and rolls out of the driveway by itself, with no one in the vehicle. has spoken with chryser-daimler and they are sending an independent engineer to investigate within 72 hours. | |||
| 09/26/2002 | 56000 | 1 | 02/06/2000 |
| While driving in the passing lane on a thruway, the transmission failed without warning. the consumer was able to pulled over safely. the dealer was notified. scc | |||
| 07/02/2002 | |||
| When driving vehicle will not shift higher than second gear. engine revvs, but vehicle will not accelerate. dealer stated transmission speed sensor needed to be replaced.*ak | |||
| 04/06/2001 | 1 | 08/01/2001 | |
| Transmission failed while driving at 70 mph. dealer has been notified. *akconsumer adds that the transmission blew out which made the van out of control. *tt | |||
| 02/21/2002 | 2 | 08/01/2000 | |
| At 70 mph on overtaking the transmission shifted into neutral......this happened again one week later. *ak | |||
| 06/01/2000 | 3 | 01/03/2000 | |
| Intermittently while pulling out gear shift will move by itself into neutral or in reverse. consumer has taken vehicle to dealer 3 times, and performed diagnostic test, but no codes were found. vehicle checks out normal ,could not duplicate defect. *ak consumer states while vehicle is on and after shifting from park to drive, the vehicle will move into neutral or reverse on its own, this usually happens after driving approximately 1000-2000 miles, on one occasion while pulling out of a parking space, consumer put vehicle in drive and vehicle began to move backwards instead of forwards, dealer will be installing a co-pilot to help determine the cause of the problem. *slc | |||
| 04/09/2001 | 1 | 07/01/1999 | |
| All failures occurred within 2 hours. no safety defect mentioned. *ak | |||
| 07/25/2000 | 1 | 05/01/2000 | |
| The awd drive component of our vehicle is causing problems, and i am concerned that there may be a safety aspect. there is squealing noise at low speed, a roar at high speed and poor gas milage for this type of vehicle. it feels as if something is bound up in the transmission and i am concerned that something could break loose and enter the passenger compartment. the dealership agrees that there is a problem with the vehicle, but chrysler refuses to acknowledge the problem and asserts that it is a characteristic of the vehicle.*ak | |||
| 02/25/2001 | 0 | ||
| While vehicle was parked transmission gear jumped out of park, and vehicle went through a garage. *ak | |||
| 2 | |||
| Gears can be changed without depressing brakes, this is a normal condition, and manufacturer will not assist in making any changes. *ak the vehicle was not equipped with any device to stop children from engaging shifting the gear. the manufacturer acknowledged the problem and pointed out that changes will be made with new models. *yh | |||
| 08/29/2000 | 1 | 08/01/2000 | |
| Transmission failed to hold vehicle while in park. wife had two near misses when vehicle drifted away while in park one in a school parking lot. dealer replaced transmission at 131 miles. | |||
| POWER TRAIN - AUTOMATIC TRANSMISSION - COOLING UNIT AND LINES | |||
| 05/18/2004 | 4 | ||
| While driving 70-75 mph, the consumer noticed the transmission slipping and the vehicle would smoke from underneath. the owner pulled over and notice that a transmission line had ruptured and sprayed coolant. the vehicle is now on its fourth repair for this same problem. *jb | |||
| 12/06/2000 | 4 | 05/01/2000 | |
| Transmission fluid clamps come loose repeatedly, transmission leaks. *ak | |||
| 11/07/2001 | 2 | 10/29/2001 | |
| There is vibration in steering. contacted dealer who could not find a cause. dealer noted that there could be a problem with the tires. consumer put on new tires. *ak consumer states that the drifting to the right and the shimmy in the steering has disappeared ever since the tires were replaced. transmission cooler hose developed a leak. 2 new tires were replaced due to a vibration in the rear of the vehicle, after the tires were replaced, again the vibration ceased, no specific tire information was given. *slc | |||
| POWER TRAIN - AUTOMATIC TRANSMISSION - GEAR POSITION INDICATION (PRNDL) | |||
| 05/22/2001 | |||
| Gear shift lever engages without foot on brakes. consumer had hand resting on shift lever and foot resting on floor, and weight of his hand slid into gear, and ran into the garage. dealer advised to call phone number in back of owner's manual. it was nothing he could do about it. *ak | |||
| Vehicle is able to shift into gear with out applying the brake. dealer has been notified. | |||
| POWER TRAIN - AUTOMATIC TRANSMISSION - PARK/NEUTRAL START SWITCH | |||
| 04/20/2004 | |||
| Transmission can be shifted out of park without foot on pedal or keys in ignition. extremely dangerous. | |||
| 04/02/2004 | 26000 | 1 | 01/06/2001 |
| Vehicle was shifted from park into drive without stepping on brake pedal. anti-theft device was still engaged on brake pedal preventing driver from stopping at red light at intersection. in a panic, to prevent collision with other cars, driver veered off road and side swiped commercial building to stop car. | |||
| 04/23/2002 | 2 | 01/01/2000 | |
| Consumer can change gears without pressing on brakes, and could cause a child to flip it back and forth while consumer is driving. cause unknown. dealer notified.*ak *tt | |||
| 03/27/2002 | 1 | ||
| Consumer stated 20 month old child was able to to pull on gear shift lever into reverse without feet on brakes. vehicle backed into another vehicle. nlm | |||
| 02/22/2002 | 2 | 08/25/2000 | |
| While traveling on the highway at 70 mph, transmission went from drive to neutral without prior warning. second time the same problem occurred while traveling 55 mph. dealer could not duplicate the problem. *ak | |||
| 3 year old was able to put vehicle in reverse without applying brakes which resulted in vehicle hitting a parked car. please give any further details.*ak | |||
| 06/01/2000 | 3 | 01/03/2000 | |
| Intermittently while pulling out gear shift will move by itself into neutral or in reverse. consumer has taken vehicle to dealer 3 times, and performed diagnostic test, but no codes were found. vehicle checks out normal ,could not duplicate defect. *ak consumer states while vehicle is on and after shifting from park to drive, the vehicle will move into neutral or reverse on its own, this usually happens after driving approximately 1000-2000 miles, on one occasion while pulling out of a parking space, consumer put vehicle in drive and vehicle began to move backwards instead of forwards, dealer will be installing a co-pilot to help determine the cause of the problem. *slc | |||
| 07/28/2001 | 1 | 03/01/2001 | |
| Vehicle was turned on when consumer got out to take luggage from trunk. 3 year old child hopped in front seat, put vehicle in reverse and almost killed 6 children standing behind vehicle. manufacturer stated there was no way for them to add a lock to vehicle. same incident happened again 1 month ago prior to this incident.*ak *slc | |||
| 11/01/2000 | 1 | 10/01/1999 | |
| Gears can be changed without foot on brake. *slc | |||
| 1 | 03/07/2001 | ||
| Consumer believes that vehicle was designed poorly, she has concerns with vehicle not being equipped with a brake shift interlock, however the brand new models do contain this feature and consumer feels that the model she has as well as others should be recalled. *jb | |||
| 04/03/2001 | 1 | 03/04/2000 | |
| Vehicle fails to have a brake lock entry with key in ignition. a 3 year old hit shift lever and vehicle started to roll backwards. vehicle was not turned on at the time, but key was in ignition.*ak *slc | |||
| 04/11/2000 | 1 | 01/05/2000 | |
| Transmission interlock system was not made with 2000 town and country van, and child was able to put car in drive without pressing brakes down. *ak dealer refuses to install this feature. *slc | |||
| 04/11/2000 | 2 | 01/05/2000 | |
| Most 2000 vehicles come with transmission interlock system. with this system, only way to put car in gear is to press brakes. consumer indicated that his vehicle didn't come with transmission interlock system. his child put car in gear, and car rolled down driveway on two occasions.*ak front brakes pulsate when applied, deale replaced front rotors. the first incident where child shifted vehicle intor everse, there was damage to the vehicle and to the consumers home, consumer traded in the 2000 for a 2001 because it came equipped with the interlock system, consumer wants chrysler to reimburse him for the difference he had to pay. *slc | |||
| 08/01/2000 | |||
| Vehicle was parked with motor running, and 1 1/2 year old child reached over and put vehicle in reverse and vehicle moved. consumer's foot was not on brake. *ak | |||
| POWER TRAIN - AXLE ASSEMBLY | |||
| 08/01/2000 | 1 | 08/28/2000 | |
| Rear axle is off center by one inch. *ak the manufacturer representative and the dealer agreed that the rear axle was off the center, but indicated that it was not a safety concern. the consumer disagrees. *yh | |||
| POWER TRAIN - DRIVELINE | |||
| 10/06/2007 | 75000 | 1 | 08/10/2000 |
| The vehicle started making a loud banging noise at idle when the ac was on. numerous ongoing problems with ac since vehicle was new. assumed the ac compressor was bad again, and did not use ac. problem turned out to be a cracked drive plate (torque plate, flywheel). vehicle became inoperative. local chrysler dealer stated known problem, recently fixed three with identical problem. $125.00 part plus labor to remove transaxle and replace drive plate. *jb | |||
| POWER TRAIN - DRIVELINE - DIFFERENTIAL UNIT | |||
| 07/05/2003 | 54000 | 1 | |
| 2000 chrysler town and country with 54,000 the differential pin went through the transmission case. fortunately, i was only going 5 mph and only had another 50 feet to drive. i mainly drive highway with my toddler and i am fearful of what could have happened had we been on the highway during our normal commute. my husband was a mechanic for 19 plus years and was able to quickly determine the problem. it is my understanding from experienced mechanics and chrysler certified mechanics that this is a common issue with the vehicle and it a defect in manufacturing the transmission. this is not normal wear and tear.i contacted chrysler on july 9th, 2003 to report the problem and see if they would cover the cost of replacing the transmission. i spoke with eric who refused to provide me his last name nor would he transfer my call to anyone else. he said he is the final deicision maker and that his manager's role is to manage people and no deal with customers. he also told me if was my fault for buying a used vehicle. it is not my fault the transmission malfunctioned. he also told me that i could get it installed for free since my husband was a mechanic. eric hung up on me because i was continuously asking to speak to a manager. i did not get any resolution or assistance from chrysler. i am in need of my vehicle being replaced but most importantly, i am concerned about the safety of other drivers if their tranmission also malfunctions at high speeds on the highway. any suggestions on how i can proceed with chrysler to have the transmission replaced?*ak | |||
| POWER TRAIN - MANUAL TRANSMISSION - SHIFT PATTERN INDICATOR | |||
| 01/29/2003 | 32186 | 2 | 08/29/2000 |
| This 2000 town & country has had numerous problems with its drive train/drive selector. the recent has been the following case that has occured twice in the last month with no reaction from chrysler daimler due to local dealer not being knowledgeable of processes to register occurance. the vehicle, when parked, with engine turned off, and keys out of the ignition, comes out of gear and rolls out of the driveway by itself, with no one in the vehicle. has spoken with chryser-daimler and they are sending an independent engineer to investigate within 72 hours. | |||