Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SEAT BELTS | |||
| 12/01/2007 | 85000 | 1 | 03/01/2003 |
| Tl*the contact owns a 2000 chrysler town and country. whenever the contact depresses the brake pedal, her child's seat belt unbuckles. she took the vehicle to the dealer and was informed that the failure occurred because her child did not weigh enough. they further stated that after 50 mph, the seat belt would lock automatically. if she travels below 40 mph, the seat belts would unlock due to the weight of the child. the contact was advised to install a tether strap, but she already had one in the vehicle. the current and failure mileages were 85,000. | |||
| 10/28/2006 | 10 | 03/22/2006 | |
| We have had numerous occasions of the seat belts coming unlatched for no apparent reason, or seeming to be latched correctly and then finding out miles later that it pops out and maybe wasn't latched correctly in the first place. i have 4 children, ranging in age 2-11, and we have had this problem with all of the seats. i have also read online while investigating this issue, that this is not an isolated incident and that death has occurred due to this problem. why has there not been a recall of these seat belts when they are clearly defective? i am requesting that you, daimler chrysler, replace all of the seat belts in the chrysler town and country owned by us, listed above, free of charge, to show your good will in this situation. it would be disastrous for this issue of the seat belt unlatching itself in a wreck to happen again and leave us with an injured or dead child or adult. i am confident that you will stand up and be responsible and fix this issue. 119134 miles 2000 town & country lxi. *nm | |||
| 01/24/2004 | 1 | ||
| Recently my daughter moved from a car seat to a booster seat. on the way home she fell asleep. when i turned the corner, she moved around like a crash test dummy. when i came to a stop, she fell forward. i am very concerned, so i began checking with friends and relatives who have children my daughters age. someone told me about the emergency lock feature of the seat belt. by pulling the seat belt all the way out and then slowly allowing it to retract, the seatbelt will lock in place keeping a child in a booster seat more secure. i checked my chrysler town and country van, no locking feature. i checked my chevy tahoe, seatbelt locked in place. i check my company ford econoline van, it also locked. i contacted chrysler to find out if there was something i could do. i took the van to the dealership. i was told that the seatbelt is the way it is and that in an accident the seatbelt would lock. that is great if she is awake and sitting straight. what if she is asleep has fallen over while making a turn and is then involved in an accident. the seatbelt at that point, would more than likely do more harm that good. i am very upset with chryslers marketing of there minivans to consumers and the response i received from them. i would like to get something done about this before some child is injured or killed. as i told chrysler, i don't have a problem paying to fix this, just fix it. have there been any other complaints? *jb | |||
| 12/22/2003 | 1 | 02/11/2000 | |
| We own a 2000 chrysler town & country minivan. i was reinstalling my childs booster seat in the second row. i was kneeling into the middle of the booster seat to secure it tightly, i then latched the buckle (and double checked to make sure it had indeed latched). next i was shocked to see it come unbuckled after i had hardly even bumped a corner of the latch with my knee (i think), as i tried to get off of the seat. it scares me to consider, what if my daughter, while moving about as kids do, accidently unbuckles her booster seat! i also worry that my son may unknowingly unlatch one of my younger daughter's childseats by barely bumping their seatbelts as he climbs into the rear third-row seat! please, please, please help consumers by insisting that dodge/chrysler recall these dangerous gen3 (as i now am aware they are called) seatbelts and replace them with the newer gen4 model.*ak | |||
| SEAT BELTS - FRONT - ANCHORAGE | |||
| 03/08/2002 | 0 | ||
| Consumer had seen on news about seat belt failure. consumer believed that could happen to this vehicle,with no cause of the problem yet. consumer was concerned, and had contacted dealer. please provide more information.*ak | |||
| SEAT BELTS - FRONT - BUCKLE ASSEMBLY | |||
| 21000 | 1 | ||
| Drivers seat belt will not release, the push button is very hard to press. passenger is not properly restrained. *ak | |||
| 1 | 08/01/2000 | ||
| Concern about the gen3 buckles in my vehicle with 2 small children accidentally being unbuckled by some object inadvertently that chrysler claims to be safe from being unbuckled by something striking it. *ts *jb ***dimsii ivoq entry posted after 12-12-02 cut over to artemis***762411 | |||
| Child hit seat belt and it came unlatched by itself. these were the gen-3 seatbelts. dealer contacted. *ak | |||
| SEAT BELTS - REAR | |||
| 07/01/2002 | 40000 | 1 | 11/01/1999 |
| Consumer complained about seat belts located in the middle which secured child safety seat. *ak when the driver made a sudden stop the seat belt, which secured the child seat positioned behind the driver's seat, became unlatched and as a result the seat hit the back of the driver's seat. the child was not injured. the consumer had the buckles checked at two different dealership and both times the consumer was told that the buckles were fine. the front brake pads and rotors were replaced. the driver's side tail light cover fell off. the sliding door handle came off. *nm | |||