Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| AIR BAGS | |||||
| 082700 | 09/29/2000 | 6092304 | Subject regarding non-deployed airbag handling procedures. *tt | 12/04/2000 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| AIR BAGS | |||
| 08/09/2012 | 145000 | ||
| Tl- the contact owns a 2001 chrysler town and country. the contact stated that the air bag warning light illuminated on the instrument panel. the vehicle was taken to the dealer for inspection where they stated that the clock spring needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the issue and advised the contact that the vehicle was over the warranty mileage limit. the failure mileage was 145,000. kmj | |||
| 08/09/2012 | 145000 | ||
| Tl- the contact owns a 2001 chrysler town and country. the contact stated that the air bag illuminated on the instrument panel. the vehicle was taken to the dealer for inspection and they stated that clock spring needed to be replaced. the vehicle was not repaired. the manufacturer was notified and stated that the vehicle was over the warranty mileage. the failure mileage was 145,000. ap | |||
| 03/01/2011 | 125000 | ||
| Tl-the contact owns a 2001 chrysler town and country. the contact stated that the air bag light illuminated on an intermittent basis and the horn did not function. the vehicle was taken to an independent repair shop and the contact was informed that the clock spring may need to be replaced. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was 125,000. sm. | |||
| 12/01/2009 | |||
| Clockspring has failed twice and replaced twice and is failing again now. air bag, horn, cruise control and other components fail when clockspring fails. i feel this could be a potential life threatening situation if air bag fails in an accident because of clockspring failure. | |||
| 09/03/2010 | 115000 | ||
| Failure of clockspring in steering wheel assembly. this failure causes the driver side airbag to quit working. it also causes the horn not to work. additionally the cruise control also quits functioning. the clockspring electrical ribbon bends in one specific point and over time the ribbon fails completely. | |||
| 09/02/2011 | 180000 | ||
| Tl* the contact owns a 2001 chrysler town and country. the contact stated the vehicle was stopped at a traffic stop when the passenger side air bag deployed erroneously without warning. the vehicle was taken to the dealer where the contact was told that there was no way to determine why the air bag deployed. the contact spoke with the manufacturer and was told that there was no defect with the air bag. the failure mileage was 180,000. | |||
| 09/02/2011 | 180000 | ||
| Tl- the contact owns a 2001 chrysler town and country. the contact stated the vehicle was stopped at a traffic stop when the passenger side air bag deployed erroneously without warning. the vehicle was taken to the dealer where the contact was told that there was no way to determine why the air bag deployed. the contact spoke with the manufacturer and was told that there was no defect with the air bag. the failure mileage was 180,000. kmj | |||
| 09/02/2011 | 180000 | ||
| Tl- the contact owns a 2001 chrysler town and country. the contact stated the vehicle was stopped at a light and the passenger side air bag deployed. the contact stated the air bag light was not on prior to the failure, but has been on since. the contact took the vehicle to the dealer and was told there was no way to determine why the air bag deployed. the contact spoke with the manufacturer and was told it there was no defect with the air bag. the current mileage was 180,000.rl | |||
| 05/04/2010 | 170000 | ||
| Tl* the contact owns a 2001 chrysler town and country. the contact was driving approximately between 40-45 mph the driver side airbag abruptly deployed without impact. the contact sustained minor injury to the left arm and shoulder area. also, body bruises and cracked ribs. the contact was able to resume operation with caution. the vehicle was taken to an authorized dealer for diagnosis where it had been for a period of three weeks. the vehicle had not been inspected or repaired at the time of the complaint. the contact was displeased to know the inspection was such a lengthy process and informed that there was no alternate means of transportation due to the vehicle being equipped handicap accessible. the manufacturer was notified of the malfunction which there was no resolution. the failure mileage was 170,000. | |||
| 03/21/2010 | 130000 | ||
| Tl* the contact owns a 2001 chrysler town and country. the contact stated the air bag light illuminated and stayed on. the vehicle was taken to a local repair shop where she was informed the entire air bag system needed to be replaced. the contact believed that the salt on the road contributed to the failure and that there should have been a coating that would prevent the salt from damaging the vehicle. the current and failure mileages were approximately 130,000. | |||
| 01/26/2010 | 1 | ||
| The airbag light kept going on and off while driving. checked on the computer and found where this was a problem with chrysler products from 1994-2000 caused by a faulty clockspring. there was a recall on these models. mine is a 2001 chrysler limited minivan with only 66,900 miles on it and cost me $357.00 to get it fixed. depending on when this car was manufactured, it could still have the same brand clockspring as the other years. *tr | |||
| 05/31/2008 | 145400 | 1 | |
| Tl*the contact owns a 2001 chrysler town and country. while driving at various speeds, the steering column and clock spring failed. the only warnings that were present prior to the failure were the air bag light illuminating and the horn failing to work. the contact believes this is a safety issue because she needs her horn to prevent crashes. the failure has only occurred once. the dealer confirmed that the clock spring failed, which caused the components connected to it to fail as well. the clock spring was replaced at the contact's expense. the current mileage was 145,484 and failure mileage was 145,400. updated 07/07/08. *lj updated 07/07/08 *jb | |||
| 01/28/1981 | 1 | ||
| Do to clockspring failure , many people could be hurt or killed because horn, & airbags no working. this is due to bad parts car buyer's shouldn't have to pay for replacement. *tr | |||
| 02/20/2007 | 91314 | 1 | 02/15/2007 |
| While driving normally, the airbag light comes on. it then turns on then off again while turning at low speeds. this is accompanied by a ticking or popping type sound in the steering wheel. since this is a family van, i am worried that the air bag will fail or self deploy will driving. *jb | |||
| 10/18/2006 | 85500 | 1 | 10/07/2006 |
| Clock spring, no driver air bag. it seem to be an ongoing problem. redesign it. 2001 town & country. problem with windows also. redesign it. whats the problem with product. ongoing problems!! thay are still making too much money on replacement parts. do something!! *nm | |||
| 07/28/2006 | 85000 | 1 | 11/15/2002 |
| Intermittent air bag light. appears to be clockspring. also driver side sliding door automatic lock won't work. *jb | |||
| 09/08/2005 | 125000 | 1 | |
| 2001 chrysler town and country 3.8 the cruise control, horn and air bag will not work. there have been thousands of recalls on this (clockspring wiring harness) prior to 2001 but chrysler said it will not take care of mine because of the mileage (130000) and the year 2001 has no recalls. *nm | |||
| 04/27/2006 | 86000 | 1 | 08/01/2001 |
| Had an front left corner damage accident with vehicle that struck me with the front middle of his vehicle. i was almost at a stand still. since speed limit was 40 mph we estimated that as the speed of the vehicle that struck my vehicle. my vehicle has two front air bags and front side air bags. none of them deployed at time of impact. *jb | |||
| 02/10/2006 | 50000 | 1 | 07/01/2003 |
| Airbag disabled due to clock spring defect on 2001 chrysler town & country ex minivan. there is a recall (recall # 04v480000 from nhtsa database) for same but slightly older vehicles. i believe the same problem exists in the 2001 year model as well. *jb | |||
| 12/05/2005 | 40 | 07/01/2003 | |
| Bag light continues to light up after repeated attempts to repair the problem. i am concerned for the safety of my family as i am informed that when the bag light is lit, the bag safety system is inoperable. a recall was issued by chrysler for models with similar problems that does not extend to the 2001 town & country model. *nm | |||
| 12/09/2002 | 25788 | 1 | |
| Airbag light came on. right front seat belt buckle tensioner was faulty. consequence is tensioner would not work as needed. replaced right front seat belt buckle tensioner. *nm | |||
| 09/28/2005 | 64000 | 1 | 10/02/2001 |
| On sept. 28, 2005 i took my 2001 chrysler town and country ex model minivan vin#2c4gp74l11r406254 to dick smith chrysler in aiken, sc to correct a problem with the airbag system. the airbag light on the dash was lighting up erratically and i became concerned about the safe function of the airbag system. the service dept. ran a diagnostic on the system and found a defective clock spring, which they replaced for $250.45. upon returning home i ran an internet search about the problem and found this exact problem led to a recall of the 1996-2000 models of the same minivan. i promptly contacted the chrysler company, but they said that they would not do anything because my exact vin number was not included in the previous recalls. in addition, the service dept. at dick smith chrysler also said they would not honor the previous recall because it as of yet did not include my model year. i am filing this complaint because i believe chrysler has not corrected the problem and my safety was placed at risk because of the malfunction in my vehicle. i did the responsible thing and had my vehicle repaired, but i was offered no compensation for the repair because the recall had not yet been extended to cover the 2001 year. what else can i do to insure this problem is addressed in a timely and safe manner?*jb | |||
| 02/01/2004 | 1 | 02/01/2004 | |
| Dt: the contact owns a 2001 chrysler town and country. the contact states that there was a recall on the clockspring for one of the vans that she owns but it was not for the vehicle that she is having the problem with. the airbag light was coming on in her van and it was the same type of problem with the recall letter she recieved. | |||
| 05/23/2005 | 50000 | 30 | 04/09/2003 |
| 2001 town & country airbag light lights up intermittently. the dealer says a clockspring has failed not covered by the manufacturer. the dealer will repair but charges a deductible per the extended warranty. this is a safety defect that should be covered by the manufacturer, aggravated by the fact that 1998-2000 vehicles, just before this model year, are covered by a recall for the exact same item. | |||
| 04/12/2005 | 8 | 10/01/2001 | |
| 2001 chrysler town and country experiencing failures with steering, instrument panel, airbags, seat belt wiring harness and transmission.*mr consumer stated i've had nothing but serious problems with this vehicle since new. eight front-end and steering failures, 6 instrument panel electronic failures, 4 air bag and seat wiring harness failures and now it seems, a serious transmission problem. *bf *nm | |||
| 01/21/2005 | 47009 | 1 | |
| Consumer concerned about replacement of clock spring on 2001 chrysler town and country. *bf the consumer had the clockspring replaced and is requesting reimbursement, however his vehicle was not included in the recall. *jb | |||
| 03/03/2005 | 57000 | 1 | 03/03/2005 |
| The cruise control on my 2001 chrysler town and country doesn't turn on when the switch is activated. i had the same problem with my 1997 plymouth grand voyager. the problem in the voyager was taken care of when the dealer replaced the clock spring (safety recall) in the steering column. if a defective clock spring forced a safety recall in my 1997 grand voyager, why is it acceptable for me to drive my 2001 town and country with the same defective clock spring? *jb | |||
| 08/01/2004 | 40000 | 75 | 09/30/2000 |
| Airbag indicator light comes on and off. this appears to be similar to the numerous other complaints with this same system in the 2001 town & country mini van. the light might come on once or twice on a short trip, or it may not come on during a long trip. at times it will turn on and off many times during those same intervals. we are waiting for a recall before we proceed with any repairs. this needs to addressed by chrysler in a service bulletin or a recall. *nm | |||
| 12/21/2004 | 1 | 11/15/2001 | |
| Consumer received recall 04v480000 concerning air bag clock spring, but the information concerning year, make and model did not appear in nhtsa data base. consumer complained that the dealer charged her $220.42 for the clock spring recall repairs. *ak recall campaign; the check air bag light came on while the vehicle was being driven. *tc | |||
| 11/09/2004 | 94000 | 3 | 05/30/2002 |
| Air bag fail light illuminated, horn failure, cruise control failure. diagnosed as a failed clock-spring. recalled on 1999 and 2000 chrysler town and country but not on 2001. *ak | |||
| 11/09/2004 | 50000 | 5 | |
| Air bag sensor light blinks on and off. a recall was issued on the clock spring, however this vehicle was not included in the recall due to vin. *ak the vehicle had numerous problems such as steering problems, sliding problems, brake and acceleration problems, a strong odor of gas and thefront sway bars and rear shocks were replaced *jb | |||
| 10/28/2004 | 72400 | 1 | |
| The air bag light came on intermittently. the consumer vehicle was not included in the nhtsa recall 04v48000. *jb | |||
| 10/04/2004 | 39500 | 1 | 10/30/2001 |
| The vehicle was involved in a t-bone collision on the driver side, at an impact of 25-30 mph. the driver side air bag failed to deploy. the driver sustained some injury but was not transported to the local hospital. *jb | |||
| 08/24/2004 | 66900 | 100 | 03/27/2002 |
| 2001 chrysler town and country minivan. airbag warning light has come on intermittantly over last few months. dealership recommends immediate replacement of airbag clockspring, as well as replacement of headlamp switch for an unrelated electrical issue with flickering instrument cluster lights. neither are covered under the 8 year/80,000 mile warranty we purchased for car. we were charged $135.00 to replace a $3.00 clockspring. upon further investigation, i found that in the late 90's many chryslers were recalled for clockspring and many complaints have been made on later models. i think the problem is still a manufacturer issue and should be recalled.*ak | |||
| 05/15/2004 | 2 | 07/27/2001 | |
| We purchased our 2001 chrysler town and country new in july of 2001. since that time it has been in and out of the shop for various odd electrically related issues and numerous recalls. we have had problems with the power door locks and even problems opening them with the key several times on the sliding doors(service dept at dealership just dismissed it as unable to duplicate). two years ago, the radio got stuck on (could not adjust volume, turn it off or anything). this was the beginning of upwards of 5 times the radio has been taken out and replaced with a new unit after being sent off. this requires two visits each time to drop off the car. the latest time, they had our radio for 5 months! the console lights would not come on, so you could't read anything on the panel at night. they replaced the dimmer switch knob. they had to replace the clockspring in the steering wheel because the airbag light kept coming on when you turned the wheel. we keep telling them that there is something wrong with the electrical system but they say it checks out fine. we have also had the driver's window lock up a few times, and the automatic locks not operational when you reach 20 mph. i believe that there are several other issues that we have had, but i cannot recall them as the list is so long. *ak | |||
| 05/04/2004 | 1 | ||
| Dealership replaced the clock spring at the consumer's expense of $100.00. *ak the cruise and horn was inoperative, the steering was hard to turn when the vehicle was first started and the passenger side middle seat handle had broken. *sc the dealer replaced the steering hose. *jb | |||
| 1 | |||
| Air bag light illuminated. vehicle was taken to the dealer on 6/12/03. dealer stated that problem was the clockspring.*ak | |||
| AIR BAGS - FRONTAL | |||
| 06/24/2011 | 110115 | ||
| The air bag, horn and other devices with controls on the streeing wheel have failed to operate. the vehicle is a 2001 town and country chrysler van. there was a recall for year 2000 and earlier for this problem due a failed clockspring. this is an early 2001 vehicle as i took delivery in december 2000. this is a safety issue - it appears that the problem is identical to that described in nhtsa campaign # 04v480000. why is this not covered in the recall? a local chrysler dealer is qoting me a cost of $250 + to repair. | |||
| 03/01/2009 | 81000 | 1 | |
| In my 2001 chrysler town and country minivan the horn, cruise control, and airbag have stopped working. i understand this is a common problem due to a broken clockspring in the steering wheel assembly, and that chrysler recalled previous models with this same defect. driving without a horn and reliable airbag clearly presents a safety risk. i believe a recall or free repair is in order. *tr | |||
| 02/17/2009 | 81000 | 1 | |
| My 2001 chrysler town & country suffered a complete transmission failure. i bought this vehicle new in 2001 and thought i was buying the best mini-van for the money. however, i've had nothing but problems with this vehicle. power windows have failed, power sliding door has failed 3 times, power lift gate failed, air bags caused a check engine light to come on ( replaced under warranty). all of these were minor in comparison to the transmission, which cost me $3078 to have rebuilt. i've found too many instances of transmission failures on the internet, i question why chrysler hasn't been called out on this by the nhtsa. chrysler knows about the quality of their vehicles and continues to do nothing about it. in the future i will never buy another chrysler product. *tr | |||
| 09/01/2007 | 125000 | 1 | |
| I read about a recall on the clockspring on 2000 chrysler t&c vans. it stated it ran from until aug 2000. my van is a 2001 chrysler t&c manufactured in 8/2000. i have this same clockspring failure that causes the airbag not to function. i have tried to talk to chrysler to no avail. it just seems that they had some bad parts during that time and possibly those parts were also put on some of the 2001 vans manufactured in 8/2000. the dealer said that this clockspring failure is a common event. it seems to be a safety issue. *tr | |||
| 07/11/2005 | 30000 | 1 | 09/01/2002 |
| I was cut off by another driver on interstate 5, lost traction on the center shoulder and crashed into the middle railing at about 55-60 mph. my van was heavily damaged front and rear. it was later determined a total loss. *jb what surprised me was the failure of any airbag being deployed in my van. i later notified the auto maker corporation and was informed that the reason the airbags did not deploy was due to the fact that there wasn't enough force to damage the vehicles frame...(?) | |||
| 02/23/2005 | 50000 | 1 | |
| While driving 25 mph vehicle was involved in a head on collision. upon impact, dual airbags did not deploy. driver sustained minor cuts and neck injuries. consumer reported the air bag sensor light to the dealer, who stated that there was no problem. *ak | |||
| 09/30/2004 | 37200 | 1 | 12/30/2000 |
| My wife had an accident on sept 30, 2004. she was traveling app 35 mph when a vehicle made a left turn in front of her. she struck the vehicle broadside with such force that it flipped that vehicle on its side. my vehicle had severe damages to the full front with approximately $10,000 in reparis. the air bags did not deploy. i reported the incident to chrysler. they sent an investigator in to inspect the system before repairs commenced. the investigator advised my vehicle was not in the air bag recall. he further stated there was nothing wrong with the sensors or air bag system. my insurance carrier has refused to replace or have the air bag system checked out. my concern is that the air bags may deplore on its own while driving the vehicle or fail to deplore if i am involved in another accident. also i can't understand how a impact across the full front of the vehicle while traveling 35 mph did not set the air bag off, when it is my understanding they should have deploed at 7 to 15 mph. i feel there is a problem with the senor and air bag system on this vehicle that chrysler is not acknowleging. i ask that nhtsa investigate this problem on my behalf.*ak | |||
| 10/02/2002 | 1 | ||
| While starting the vehicle srs light appeared on the dashboard and remained on. vehicle was taken to the dealer for inspection, and mechanic determined that the clock spring needed to be replaced. *ak | |||
| 10/12/2004 | 44000 | 2 | 05/01/2001 |
| The clock spring was detective. the vehicle was under an extended warranty. however, the dealer would not honor the warranty or make the repairs unless the owner pays out of pocket. *jb there were noise in the front end when turning. *sc | |||
| 03/30/2004 | 42041 | 50 | 02/04/2002 |
| The air bag light comes on and stays on for 10 sec to 20 min with no particular driving pattern.. this means no air bag safety when it is on. it cleared during the cold winter but is back doing it, and doing some research i am not the only one having this problem. i am tired of chrysler not addressing this problem. i found that my daughters 97 expresso and my sons 98 t&c had the same problem . shouldn't chrysler do a recall. *jb | |||
| 8 | 08/23/2000 | ||
| Air bag light continuously illuminated on the dashboard. as a result, air bags were inoperative, and wouldn't deploy when needed. dealership inspected vehicle several times, and could not duplicate or correct the problem. *ak *la | |||
| 05/18/2002 | 1 | 01/01/2002 | |
| While driving 30-35mph passenger and driver's side airbags deployed without warning. dealer has vehicle.*ak *tt | |||
| 06/24/2001 | 2 | 06/01/2001 | |
| Airbags did not deploy during a six car pile up, our vehicle was the fifth, we rear ended the vehicle in front of us and then we were rear ended by the vehicle behind us. despite wearing seatbelts the passenger hit the windshield because the air bag did not deploy on impact.*ak | |||
| 03/06/2001 | 1 | ||
| While driving at 50 mph on highway in rush hour, side impact airbag on passenger side deployed without any warning . chrysler sent out an investagator, but did not inform consumer of cause.*ak | |||
| AIR BAGS - FRONTAL - SENSOR/CONTROL MODULE | |||
| 08/10/2008 | 55000 | 1 | 07/01/2005 |
| Tl*the contact owns a 2001 chrysler town and country. the contact noticed that the driver's side air bag warning indicator was illuminated on the instrument panel. the dealer was unable to diagnose the failure and stated that there were no recalls pertaining to the failure. in addition, her vin was excluded from nhtsa campaign id number 07v192000 (air bags:frontal:sensor/control module). the contact was concerned of the safety risk involved. the failure mileage was 55,000 and current mileage was 70,000. updated 04-14-09 *bf updated 04/16/09.*jb | |||
| 01/01/2007 | 65000 | 2 | 04/10/2001 |
| 2001 chrysler town and country mini-van 1) clockspring failure- airbag malfunctions and associated electrical failure- there is a current recall on other chrysler models and years, why not this one when it is the identical problem? significant bodily injury potential- requesting recall on this model. 2) faulty driver's side power window regulator- pervasive on all chrysler vehicles resulting in safety issues. *tr | |||
| 07/01/2006 | 53000 | 50 | 07/28/2004 |
| Air bag light turns on intermittently when turning corners, then goes out after a minute when the car is driving straight. *nm | |||
| 11/09/2005 | 77000 | 1 | 06/25/2001 |
| Chrysler 2001 town & country at 77468 miles airbag light on the dash came on and stayed on with intermittent blinking off and then on. took it to hayes chrysler. their invoice states tech verified and ran electrical diag where he found passenger side squib open. consequences were that if an accident had occurred, then the passenger side airbag would not have deployed. fix was to replace passenger side airbag module. *nm | |||
| 06/14/2005 | 64000 | 1 | 07/30/2001 |
| The airbag light came on and stays on in my 2001 chrysler town & country. at the same time, the cruise control became inoperable and the dashboard lights stopped working. when we took it to the dealer, we were told that the problems were all related to the onboard computer and that it could take thousands of dollars just to diagnose the problem. they said some 2001's were recalled but not your vin #. asked if there was a problem with the airbag or whether it would deploy, we were told there was no way of knowing without doing the major diagnostics. they refused to give an estimate or a ceiling on the price. this is unfair and we are worried that the airbag will not deploy and that there may be significant instability in the on-board computer which could lead to a serious safety problem. *jb | |||
| 02/08/2005 | 56950 | 5 | |
| While driving the airbag sensor light comes on. consumer is concerned that if involved in a crash the air bags will not deploy upon impact. *ak | |||
| 11/03/2004 | 49000 | 1 | |
| The air bag sensor light stays on. the consumer is concerned that the air bags will not deploy upon impact. a recall for the clock spring has been issued, however this vehicle is not included due to vin. *ak | |||
| 07/31/2003 | 2 | ||
| Consumer stated clock spring has been replaced twice and has continued to have the same problem. dealer notified. please provide any further information. *ph | |||
| 05/01/2003 | 5000 | 02/20/2001 | |
| Air bag alert light comes on repeatedly while driving and when doing so the air bag is no longer functional. the duration of this event can be from ten seconds to twenty minutes. have taken it to numerous chrysler dealers who in each instance state that they cannot duplicate the problem. we have lost at a minimum twenty days of time that the car was in the shop for this complaint. the most recent was visit (4/30-5/1/03) and were told the problem was repaired. not so. the first time the car was driven on 5/1/03 the light again came on. my concern is with the dealer's advisory that the air bag is not functioning when the light is on and this could result in a catastrophic incident. the vehicle has been inspected for this problem repeatedly at verger chrysler in coos bay, oregon and fisher chrysler in yuma, arizona. | |||
| AIR BAGS - SIDE/WINDOW | |||
| 09/16/2004 | 1 | ||
| I have a chrysler town & country ltd fwd lwb 2001. the car was in the garage and my 2 sons were in the car. i was in the drivers seat and my wife was buckling up my son behind the drivers seat when the drivers side air bag deployed for no reason. although chrysler paid to have the van fixed and for the rental car i'm submitting this complaint as a means to make sure all parties know and that if a recall is necessary then hopefully this complaint might advert a future accident. i would like to add that chrysler only replaced the seat back with airbag on the drivers side. there was nothing else that the repair order specifys as being replaced.*ak | |||
| 09/16/2004 | 1 | ||
| I have a chrysler town & country ltd fwd lwb 2001. the car was in the garage and my 2 sons were in the car. i was in the drivers seat and my wife was buckling up my son behind the drivers seat when the drivers side airbag deployed for no reason. although chrysler paid to have the van fixed and for the rental car i'm submitting this complaint as a means to make sure all parties know and that if a recall is necessary then hopefully this complaint might advert a future accident.*ak | |||
| 03/21/2004 | 44000 | 1 | |
| During a t-bone collision, the side air bags did not deploy. dealership was notified, but did not resolve the problem. *ak | |||