Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SEAT BELTS | |||
| 04/25/2003 | 4 | 05/31/2001 | |
| The seat belt latch which holds down a child safety seat has released at least 4 times without anyone touching it. | |||
| 11/02/2002 | 22000 | 1 | 07/01/2002 |
| The rear and middle vehicles' generation three seat belt buckle did not stay buckled. consumer had toddler in a child safety seat and the seat belt buckle came unhooked by the slightest movement of the person next to them. *ph manufacture notified , but not willing to do anything. there is no recall. *tt | |||
| SEAT BELTS - FRONT | |||
| 12/09/2002 | 25788 | 1 | |
| Airbag light came on. right front seat belt buckle tensioner was faulty. consequence is tensioner would not work as needed. replaced right front seat belt buckle tensioner. *nm | |||
| 10/19/2004 | 45000 | 1 | 08/10/2001 |
| I was stopped on a state route to make a turn and was rear ended by a vehicle traveling about 50 mph. my shoulder belt did not work properly. the belt did not break, the lap portion held me in the vehicle but the shoulder belt allowed me to hit the steering wheel with my head/mouth. i suffered injuries. the part has been replaced with much hassle from insurance. old part may be available. *jb | |||
| SEAT BELTS - FRONT - ANCHORAGE | |||
| 03/05/2001 | 3 | 11/04/2000 | |
| Consumer states the seat belts in the middle and back seat will release if bumped. *jb | |||
| 03/01/2002 | |||
| Abc showed that the gen3 seat belts are unsafe,i wrote to the dealer 3/13/02 and diamler chryler on 4/08/02 . i recieved a call today from diamler chrylser stating they are not replacing the seat belts.they are sending me a letter. i am following the instructions on the intenet site that told me to make a complaint out to you if i get answer where they will do nothing.*ak | |||
| 04/01/2001 | |||
| No failure occurred at this time. extreme concern regarding safety on gen 3 seatbelts. we wanted to lodge an official complaint. *ak | |||
| 03/01/2002 | |||
| It is obvious that the gen3 seatbelts in this vehicle are unsafe and need to be recalled. they are a safety hazard and i want to be informed on how to have them changed. *ak | |||
| 06/01/2001 | |||
| Please refer to abcnews.com primetime march 7, 2002, death of bart moran as a result of defective gen-3 seatbelt. there is also a class action lawsuit from 5 states regarding this matter. my van is equipped with these seatbelts and is a major concern to me and my family. i have contacted chrysler headquarters and they referred me to your dept. stating that there weren't enough cases for your dept. to look into this matter. how many people must be injured or killed before nhtsa takes any action. please respond to my concern within a reasonable amount of time, as my safety and the safety of my family is of the utmost importance. *ak | |||
| SEAT BELTS - FRONT - BUCKLE ASSEMBLY | |||
| While child or children are seated in second row of van belt buckles are not properly functioning, with a slight touch seat belt buckles will unlatch.*ak | |||
| 11/02/2001 | 4 | ||
| Consumer has 2 child seats in middle rear bench stalk seatbelts. if seat belt lock is bumped it can easily be unlatched. consumer has driven without knowing that child seat was not secured. consumer checking child seat before traveling.*ak one child is in a safety seat the other is not. when the older child knocks up against both locks they come undone easily. this unlatching is continuous. *jg | |||
| 04/01/2001 | |||
| Concerned about the gen 3 seatbelts used in this vehicle as they unlatch easily. *ak | |||
| SEAT BELTS - FRONT - RETRACTOR | |||
| 10/08/2001 | 1 | 04/01/2001 | |
| Restraint belt retractor has dislodged and is not operable. dealership has not examined vehicle to diagnose cause. *ak seat belt was on center bence on the passenger side. *jb | |||
| SEAT BELTS - FRONT - WEBBING | |||
| Third row shoulder belt unlatched when driver had to brake hard. this allowed child that was in a child safety seat to fly forward to the next row of seats in front. please descrbe details. *ak | |||
| SEAT BELTS - REAR | |||
| 12/14/2007 | 89000 | 24 | |
| Tl*the contact owns a 2001 chrysler town and country. the contact stated that the seat belt buckles in the rear of the vehicle were extremely easy to exit. the buckles were not secure. she placed her dog in the harness, and the dog barely pushed down on the buckle and was released. the failure occurred while driving 30 mph. the purchase date was unknown. the current mileage was 92,760 and failure mileage was 89,000. | |||
| 03/13/2007 | 85000 | 3 | 07/07/2005 |
| While removing four (4!!!!) child safety seats from the rear of our 2001 chrysler t/c minivan, three of the seat belts did not retract. we took it to the local dealer who inspected the problem and told us it would be $850 to replace the defective seat belts. we politely declined while we research the issue. apparently, we are not the 1st to have this problem. $850 sounds pretty steep to repair a safety problem. 3 out of four rear shoulder harness seat belts failing sounds like a safety problem to me. what's the point of car seats for small children if the seat belts don't work? *jb | |||
| 06/06/2006 | 82000 | 1 | 10/17/2003 |
| I discovered by sitting for the first time on the back of my chrysler town & country lx 2001 that the rear seat belts are not working. indeed they do not block and even do not come back properly in place when not used. i went to my dealer who confirmed today that the 4 belts are defective and is asking $900 to replace them as they are claiming my warranty has expired. if i had not sat on the back i may have never noticed the problem. those belts are certainly defective since quite some time already. i would like to know what means i have to have chrysler covering for the replacement of the defective belts. thank you for giving me orientation to follow to get my car secure again for my kids who are sitting on the back. *jb | |||
| 10/13/2005 | 1 | 08/01/2001 | |
| I took my town and country in for regular maintenance and also to check the rear seat belts. the seat belts do not roll up like they should. the dealer said the repair would be $950 to replace the retractors. they say they have not had this problem before. i am scared to death that my kids are not protected. also, they do not seem to latch snuggly. i don't understand how this can happen in a car 4 years old. *jb *nm | |||
| 01/24/2004 | 5 | 11/18/2001 | |
| Several times my sons seat belt that holds his car seat came unbuckled. the last time i had to stop suddenly and his car seat came forward. by the grace of god, he was not hurt. *jb | |||
| 12/28/2003 | 58300 | 1 | |
| We have a 2001 chrysler town & country van with the gen3 seat belst in it.n our way home from dallas, we checked the kids seat belts before leaving my parents house. about 20 minutes into the trip, i heard a noise as my 10 month old baby dropped one of her tiys over the side of her car seat. when i turned around to look, i noticed that the buckle had unlatched and the toy was laying right beside it. *ak | |||
| 03/13/2003 | 1 | ||
| Consumer brought the vehicle to dealer for repairs. when vehicle was returned the dealer, without telling, the owner rotated the seat belt buckles 180 degrees on the second row captains chairs. this would cause the webbing to ride over the red release button when used. dealer said that they were told to do this by the manufacturer, to prevent an inadvertent release of the button because it was protected by the webbing. this would correct the gen iii issue.*ak odi spoke to dealer assistent service manager and dealer said that the seats were removed during repairs and the seat belts were accidentally put on backward. but odi learned from the compainant that another vehicle at the dealership had the same experience.cw | |||
| 04/25/2003 | 0 | 07/20/2001 | |
| I have a 2001 chrysler town and country minivan with gen 3 seat belts. i just heard of the report and i am very concerned. *nlm | |||
| 04/06/2002 | 1 | ||
| The seat belt latches (the gen 3 latches) in the two back seats of my 2001 chrysler town and country release the belts too easily to protect children and passengers in an accident. my daughter's carseat was found unlatched one day. my husband and i always make sure the carseat is in correctly and we could only guess that the carseat became unbelted after the van was being vacuumed out at the carwash. the employees at the carwash must have bumped the latch without knowing and the belt was released. it doesn't take much of a bump to the latch for it to release the belt. belts should not release that easily. *nlm | |||