Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| SUSPENSION - FRONT - CONTROL ARM - LOWER ARM | ||||||||||||||||
| 01V152000 | DAIMLERCHRYSLER CORPORATION | from 03/22/2001 to 04/21/2001 | V (Vehicle) | 41587 | 04/30/2001 | MFR | CHRYSLER GROUP LLC | 05/08/2001 | 05/18/2001 | |||||||
| Defect Summary | Vehicle description: minivans. the lower control arm pivot bolt could fracture. | |||||||||||||||
| Consequence Summary | If the bolt fractures, the lower control arm could separate from the crossmember, causing a loss of vehicle control. | |||||||||||||||
| Corrective Summary | Dealers will replace the left and right lower control arm bolts and nuts. owner notification began april 30, 2001. owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact daimlerchrysler at 1-800-853-1403. | |||||||||||||||
| Notes | Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236). | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| SUSPENSION | |||||
| 0200305 | 03/16/2005 | 10013699 | Rattle/knocking sound from the front suspension. *sc | 04/25/2005 | |
| SUSPENSION - FRONT | |||||
| 0200401 | 07/06/2001 | 620914 | Experiencing a squawk / creak / groan sound from front suspension while driving over rough / bumpy roads. *tt | 09/04/2001 | |
| SUSPENSION - FRONT - MACPHERSON STRUT | |||||
| 0200405 | 05/27/2005 | 10016751 | Creaking/squawking sound from front strut area. *tt | 10/04/2005 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SUSPENSION | |||
| 01/01/2011 | 100000 | ||
| Tl- the contact owns a 2001 chrysler town and country. the contact was driving 5 mph when it exhibited an abnormal cracking noise from the front end. in addition, the radio would not function in consistently hot or humid weather. the air conditioner was also leaking water onto the anti-freeze pipe. the contact referenced nhtsa campaign id number: 01v152000 (suspension:front:control arm:lower arm) and contacted the manufacturer however, the manufacturer advised that the vehicle was not included in the recall. the vehicle was taken to an independent mechanic for diagnostics but the mechanic referred the contact to the manufacturer. the vehicle was not repaired. the approximate failure mileage was 100,000. kmj | |||
| 10/06/2010 | 74556 | ||
| When it is raining we losing power steering. we are not able to turn left or right. also suspension is banging. had clips on sway bar replaced several times and still same banging. | |||
| 09/26/2007 | 140000 | ||
| Tl* the contact owns a 2001 chrysler town and country. the contact stated that while driving 30 mph and above, she could hear a clunking noise coming from the front suspension. the contact replaced the sway bar links herself. the failure continued. the vehicle was taken to an independent repair shop, where the vehicle was aligned and repaired. the failure continued. the manufacturer was made aware of the failure and informed the contact that the vehicle was not included in the recall associated with nhtsa campaign id number 01v152000 (suspension:front:control arm:lower arm). the vehicle was in the process of being repaired for a third time. the failure mileage was 140,000. | |||
| 09/26/2007 | 140000 | ||
| Tl-the contact owns a 2001 chrysler town and country. the contact stated that while driving 30 mph and above, she could hear a clunking noise coming from the front suspension. the contact replaced the sway bar links herself. the failure continued. the vehicle was taken to an independent repair shop, where the vehicle was aligned and repaired. the failure continued. the manufacturer was made aware of the failure and informed the contact that the vehicle was not included in the recall associated with nhtsa campaign id number 01v152000 (suspension:front:control arm:lower arm). the vehicle was in the process of being repaired for a third time. the failure mileage was 140,000. kmj | |||
| 09/26/2007 | 140000 | ||
| Tl-the contact owns a 2001 chrysler town and country. the contact stated that while driving at all speeds, she could hear a clunking noise coming from the front suspension. the contact replaced the sway bar links herself. the failure continued. the vehicle was taken to an independent repair shop, where the vehicle was aligned and repaired. the failure continued. the manufacturer was made aware of the failure and informed the contact that the vehicle was not included in the recall associated with nhtsa campaign id number 01v152000 (suspension:front:control arm:lower arm). the vehicle was in the process of being repaired for a third time. the failure mileage was 140,000. sm. | |||
| 09/01/2005 | 95000 | 1 | 04/01/2004 |
| Many electrical problems, windows don't go up and down, radio and cd player does not work, fan on the heater does not come on at times, heated seats do not work, sliding door has come open while driving (very dangerous if you have kids). popping noise in the front suspension. still does it after being worked on. *nm | |||
| 08/16/2006 | 40000 | 1 | 09/13/2001 |
| Back in early 2005 we had a problem with the sway bar, sway eliminators & sway bushings having to be replaced on our 2001 chrysler town & country lx with only 31,000 mile on it (purchased new in 2001). we contacted chrysler with the problem & this was resolved promptly by chrysler. same car 1 1/2 years later and now with only 40,000 miles on it a thunking noise in the front end again. upon taking it to a local chrysler dealership for a routine oil change the mechanic told us that the rack & pinion steering needed to be replaced at a cost of approximately $900. a representative of the chrysler dealership informed me to contact chrysler about this problem since it seemed to possibly be a premature failure. we immediately had the rack & pinion steering replaced by our mechanic because we didn't know what would happen if it failed while driving. the continuing problem with the failure of major parts on this van starting with only 29,000 miles on it suggests something wrong with the manufacture of this vehicle. chrysler was contacted in regards to the rack & pinion steering and replied with a sorry past warranty reply. *nm | |||
| 07/01/2005 | 30000 | 1 | 09/01/2000 |
| Dt*: the contact stated while traveling at 70 mph the wheel bearing went out. the tires locked, causing the vehicle to skid. the electrical harness broke and wrapped around the wheel, causing the tire to skid on the road. also, the vehicle had no power steering or abs. the vehicle was maneuvered off the road so the traffic could get by. the vehicle was towed to a dealership, and was unable to determine what happened to the vehicle. *ak updated 02/09/06. *jb | |||
| 11/09/2004 | 50000 | 5 | |
| Air bag sensor light blinks on and off. a recall was issued on the clock spring, however this vehicle was not included in the recall due to vin. *ak the vehicle had numerous problems such as steering problems, sliding problems, brake and acceleration problems, a strong odor of gas and thefront sway bars and rear shocks were replaced *jb | |||
| 11/15/2003 | 0 | ||
| Thus is a 2001 vehicle with 45k miles - worst car i have ever owned for the first 18 months we had the car we complained at every visit about a groaning noise from the rear when in stop and go traffic - finally fixed after a year and a half 9/01 paint peeled off left passenger door - fixed by dealer 11/01 radio stopped working - replaced under warranty 10/02 - sliding door hard to open - claimed to repair - still hard to open 10/02 - clunking noise over bumps in front end - replaced left side stabilizer bar link 4/02 - noise in rear when turning - replaced rear backing plate anchors 6/02 air conditioner compressor replaced - under warranty -they took two weeks to fix this 6/02 engine losing power when driving - replaced tps 1/03 rear wiper motor replaced - $150 (car has 38k miles) 6/03 rear stabilizer bar - $250 7/03 rear wiper motor again - out of warranty - $150 9/03 driver window motor - $250 the worst of all - 11/03 - transmission needs to be totally replaced - $2700 - no warranty - car has 45k miles - called chrysler and was told basically tough luck that i did not buy an extended warranty - the car just stopped moving - luckily we did not have an accident we have maintained this vehicle according to chrysler guidelines at the dealer since we bought it | |||
| 03/15/2002 | 18949 | ||
| 9/8/01 10,232 miles. pulsation when braking. found front brake rotors warped. replaced rotors. also ordered weatherstriips and door cladding because weatherstrip around r/sliding door on body is deformed. 10/1/01 12,408 miles. rattling noise in front suspension. replaced front sway bar links. 12/26/01 15,592 miles. both front heated seats do not operate. 1/21/02 15,999 mile. both heated seats repaired. 2/09/02 17,280 miles. front heated seat does not work again. repaired front seat. 4/19/02 l9,901 miles. repaired l/sliding door defective weatherstrip. left front window won't go up or down. found l/f window regulator motor defective. replaced l/f window regulator motor. 3/23/02 l8,949 miles. pulsation when braking. found and replaced front brake rotors. 8/8/02 23,559 miles. pulsation when braking. found pulsation is from rear rotors. turn rear rotors and remove high spots. brakes have been replaced 2 or 3 times since purchase of van in may of 2001. | |||
| 11/01/2001 | 6380 | 19 | 08/01/2001 |
| The vehicle made a knocking noise in the front end. the dealer replaced the front suspension strut, strut mount, front sway bar and sway bar link. the rear end of the vehicle also made noise. the dealer replaced the transfer gear set. the vehicle also experienced a whining noise in the steering wheel. the dealer replaced the spring clock along with the shroud stabilizer. power steering fluid due it being clog and caused the steering to whine when turned. the rear lift gate would not open with the remote. faulty front rotors squeaked when applied. the drivers side window would not go up due to a faulty regulator. the cruise control would not disable when the brakes were applied and the brakes would not work when the cruise control was engaged. the rear windshield wipers were inoperative. the engine made noise when started. the timing chain failed and caused the check engine light to illuminate. the o-rings failed and caused fuel odor inside the vehicle. *scc *nlm | |||
| SUSPENSION - FRONT | |||
| 07/12/2011 | 100000 | ||
| 2001 chrysler town & country limited 3.8l v6. i have had suspension problems from the start. knocking noises, etc. replaced tie rods, sway bars, lower control arms and bushings, but done it piecemeal. many of these items have been repeatedly replaced. now it has gotten worse--from strictly annoying to downright dangerous. the van jerks approx 6-8 feet left and right into another lane or shoulder in a second. replaced the lower control arms and reduced the jerks to only 6-8 inches but still drifts. i am again replacing rack & pinion, inner and outter tie rods along with the new control arms. hopefully this will alleviate the problem--but this repeated repairs has cost more than the van is worth. not to mention the rapid wear of tires (seem to replace every 10k miles) | |||
| 05/26/2010 | 96700 | ||
| I own a 2001 chrysler town and country minivan and recently took it to a mechanic for inspection to see what work needed to be done in order to take the vehicle on a 1,000 mile vacation. the mechanic pointed out that the minivan has a rusted strut tower. it is the tower located on the driver's side. after searching on the internet i see that this is and has been a common failure for chrysler, dodge and pontiac vans. i have been told by several mechanics and body shops that this is a known defect on these vehicles and the failure happens frequently. | |||
| 04/15/2007 | 1 | ||
| I had a thumping noise in the front right side of my 2001 t&c with about 68000 miles. i took it to the mechanic and he changed the sway bar links,driver side idler arm, both struts, both strut bearings. 8 months latter i was back to the same mechanic to fix the noise which had gotten much worse. he changed the ball joints. i drove it for about another 6 months and noticed that the noise had not totally been illuminated and the strut bearings were creaking. i returned to the mechanic and he finally found the noise. he changed the a-arm and bushings on the passenger side. problem fixed. one year later and it sounds like the drivers side may need replaced. a-arms and bushings are $350 . total repairs: new a-arm and bushings, new struts and strut bearings twice, new ball joints twice, new sway bar links, new idler arms,and 3 front end alignments. there is no recall on any of these repairs and i would like to know why. total cost of all repairs was about $1900. the second time around on the struts and bearings,ball joints was free. woo! hoo! *tr | |||
| 07/22/2008 | 99000 | 1 | |
| I have a 2001 chrysler town and country. i have had it for 7 months. from the time i brought it home we heard a knocking/rattling noise in the front and the steering wheel was whining. we took it back where they supposedly replaced the alternator, water pump,both bushings and the rack and pinion. the noise was still there after, and the mechanic told us that it was a 500 mile break-in period. then approximately 5 to 6 months later my heat goes out and still the previous problems from before are there. we took it back where they replaced steering pump and ball joints. they were supposed to put 2 new lines on for the heat when instead they put 2 one foot pieces of black rubber hose on and clapped it on both ends covering the leak. on top of that they put the wrong antifreeze in. i have heat whenever it wants to work. now the dash light works whenever it wants to work and i still have a knocking noise on the front passenger side along with the whining in the steering wheel. we took it back where i purchased it and the mechanic told us that they saw that some kind of ball bearing had a little bit of play in it but they didn't replace it, then because we called the van a lemon we were told to get out and they refused to fix anything else. i have 3 small children under the age of 5 who are with me most of the time. i feel that this van is a danger to myself and my children. *tr | |||
| 11/28/2005 | 57000 | 1 | |
| Constant klunking from front end when ever going over bumps, have replace sway bars ,on both sides tie rods, cv joints ,everything has been replaced on this front end and still makes a klunking noise my sister had the same problem with her dodge grand caravan. have talked to numerous people that own or have owned chrysler minivans numerous years and makes and models, with the same problem. *tr | |||
| 01/01/2007 | 60000 | 3 | 03/01/2002 |
| Tl*the contact owns a 2001 chrysler town and country. the contact often hears a lot of rattling noises underneath the vehicle. the failure was heard while driving 5 mph, but occurs at any speed. the vehicle was taken to the dealer twice for the same failure. the dealer stated that the failure was caused by the front suspension and they replaced the bolts. within six months, the failure recurred. the failure mileage was 60,000 and current mileage was 70,000. updated 03/13/08. *lj the sway bar links and bushings were replaced. the consumer stated when she made a turn the steering wheel would become stiff. the dealer replaced the power steering pump and rack as well as the power steering reservoir. the fuel pump was replaced. | |||
| 04/12/2005 | 8 | 10/01/2001 | |
| 2001 chrysler town and country experiencing failures with steering, instrument panel, airbags, seat belt wiring harness and transmission.*mr consumer stated i've had nothing but serious problems with this vehicle since new. eight front-end and steering failures, 6 instrument panel electronic failures, 4 air bag and seat wiring harness failures and now it seems, a serious transmission problem. *bf *nm | |||
| 10/12/2004 | 44000 | 2 | 05/01/2001 |
| The clock spring was detective. the vehicle was under an extended warranty. however, the dealer would not honor the warranty or make the repairs unless the owner pays out of pocket. *jb there were noise in the front end when turning. *sc | |||
| 08/13/2002 | 60221 | 3 | |
| While driving at any speed, the vehicle will not come out of low gear. the dealer replaced the tcm module on the vehicle. also while driving at any speed, there will be a noise coming from the front wheels. the dealer needed to replace the sway bar bushings. the automatic lift gate on the vehicle would no move up or down on command and needed replacement. the manufacturer and the dealer are aware of the problem. *ph | |||
| 01/01/1901 | 1 | ||
| Consumer state that the vehicle veer to the right and she took it to the dealer to look at it and the dealer said it's normal to dift, the vehicle also vibrates while driving, the dealer is aware of this problem but has not fixed it. *mj *cb | |||
| 09/30/2001 | 1 | ||
| There's a very loud whine or growling noise coming from front of the vehicle. noise is so intense that people are looking at the vehicle as it passes. when sitting at a light and turning steering wheel to left or right noise gets louder with every turn. *ak *yh | |||
| SUSPENSION - FRONT - CONTROL ARM - LOWER ARM | |||
| 06/13/2006 | 70000 | 1 | 03/01/2001 |
| Dt*: the contact stated while driving various speeds, there was a popping noise coming from the front suspension. the vehicle was inspected by an independent repair shop. the mechanic determined the upper control arm and lower ball joints needed to be replaced. there is a nhtsa recall # 01v152000 regarding the front suspension. the vin was not included in the recall. the manufacturer was alerted. additionally, the speedometer intermittently worked. the vehicle is currently at the dealer awaiting repairs for the suspension and inspection of the speedometer. | |||
| SUSPENSION - FRONT - SPRINGS - LEAF SPRING ASSEMBLY - U-BOLT, LEAF SPRING TO AXLE | |||
| 05/01/2003 | 0 | 05/22/2002 | |
| We purchased a 2002 dodge rollx converted minivan and a 2001 chrysler rollx converted minivan with an elk roof addition conversion from the rollx co. in savage minn. about a year ago. when we recently began carrying more than one passenger we noticed and felt a bottoming out with little bounce. i got a look at the rear suspension and was supprised to find that they dropped the floor just above the e-brake line and leaf springs. the distance between the bottom of the floor and the leaf is one and one half inches. the distance between the rubber bumper and the axle is over three inches. the leaf spring and brake cable cannot take the damage for any length of time. we have to remove the spare and rear seats to drive somewhat safer. contact with the company was futile. | |||
| SUSPENSION - FRONT - STABILIZER BAR | |||
| 08/13/2007 | 37747 | 3 | 09/10/2001 |
| I purchased a 2001 chrysler t&c new on 9/10/2001. presently i have 38,000 miles on it. first item replaced was the sway bar at about 30,000 mi. then on 5/22/07 the tie rods had to be replaced due to front wheel play. on 8/13/2007 after arriving on vacation, the next morning i went to a local store about 4 miles from the resort. on the way back the van started to over heat and the alarm sounding. i pulled over and waited for it to cool. after arriving at the resort i checked the coolant. remaining was about 4 1/2 quarts of the required amount. i filled it to capacity and ran engine noticing coolant leaking. i had it towed to a chrysler dealer. they were able to place it on a lift immediately advising me that the dual coolant tubes made of steel pipe had rusted under the van on the front passenger side. i had 37,800 mi at this point. repairs cost $423.22. amazingly chrysler changed the replacement tubes with aluminum tubes. i noticed in reading reports regarding my same problem, many owners are having the same situation. surprisingly this was not covered by my extended warranty along with the tie rod replacement. all the vehicles i have ever owned never needed tie rod replacements. regarding the use of steel to run coolant under a vehicle to the rear heater knowing road salts, rain, etc have a devastating effect on this metal, chrysler engineering goofed at the cost of the customer, avoiding listing this part under extended warranty. at this point having owned a 1990 dodge caravan with 2 transaxles replaced and giving chrysler another chance to prove themselves in building a better vehicle i guess i overestimated them along with placing my faith in their company. i have sent customer assistance my complaint and bill for the coolant pipe replacement placing little hope in reimbursement. now i see why the american car manufacturers are loosing out to foreign car manufacturers. *tr | |||
| SUSPENSION - FRONT - WHEEL BEARING | |||
| 02/28/2006 | 4000 | 1 | 04/25/2001 |
| Vehicle has electrical problems including but not limited to power windows, wipers, stereo, headlights, and ac controls. problems include headlights flickering on and off, wipers/stereo does not function when you first turn on the car and then comes on by itself anywhere from 30 seconds to 3 days later. no pattern can be determined which makes me to believe that the whole electrical system of this vehicle is defective. according to the dealership they cannot duplicate the problem, or if they cannot determine the cause of the problem, therefore it isn't their problem. i have spent countless trips to the dealerships and paid for them to look at it only to be told that they can't duplicate it. then they offer me a solution for no less than $400 that is supposed to fix the problem when anyone with common sense knows that i would just spend that money and still have the problem because the replacement that they are proposing isn't the root of the problem.*jb | |||
| 09/03/2001 | 1 | 08/15/2001 | |
| While driving, there was a scraping noise in the front right wheel, the grinding then became worse and the steering wheel was vibrating, and the abs flashed a couple times and went out as the vehcile was going straight, consumer pulled into the driveway and smelled something hot and felt the front right and tire which was hot and the wheel could be shaken very readily, consumer pulled the front right wheel off and a flat washer and regulator nut fell from the front hub, the vehicle was towed and consumer was informed that the parts that were needed were not available and that the bearing dome was loose from the hub, which probably failed due to insufficent torque.*jb | |||
| 09/14/2001 | 1 | 04/01/2001 | |
| A squealing noise from the left and right wheels, and pulsation when applying the brakes was experienced. the front wheel bearings and rotors were replaced on 9-14-01. on 11-01-01, brought vehicle in for squealing noise in front wheels. noise wasn't heard by tech. told it could be abs self check. heard noise while driving home at 30-35mph. nov. 2, 01, brought car back. i wasn't comfortable with diagnosis given on 11-01-01. tech. still didn't hear noise. vehicle was put on lift and checked, but nothing was found. i kept a log, and recorded squealing noise heard on 11-23-01, 12-4-01, 12-05-01. brought car back for squealing noise on 12-13-01. tech. heard noise, and replaced 2 rivets on splash shield. i still heard the noise while driving home. also recorded hearing noise on 12-17-01 & 12-29-01. brought car back on 1-3-02. quality control mngr. went for a test drive & heard the squeeling noise (approx. 30 mph), however, when the mech. took it out, he couldn't hear it. they suggested that i bring the car back when it consistently makes the noise. on 3-11-02, car started to make a different and very loud squeeking noise while traveling at 10-20 mph. noise continued if i maintained speed, but once i drove 30 mph or more, noise wasn't present. brought car in for service 3-12-02. veh. made 1 short squeek noise for tech. when leaving the parking area. once on the main road, noise could not be heard, however, the squealing noise that i have continuously complained about, could be heard quite clearly by me, but not by the tech. another tech joined us for the road test, and he could not hear the noise either. checked veh. on lift. i was told everything looked good and tight. they advised me that the squeeling noises i'm hearing are just normal brake noises. w hen i left, i immediately heard loud squeeking noise & ret'nd. car. tech. heard noise too, & replaced rear brake pads. 3-28-02, squeeking noise returned at 15mph, & again on 3-31-02.*ak | |||
| 09/03/2001 | 1 | 08/15/2001 | |
| While driving, there was a scraping noise in the front right wheel, the grinding then became worse and the steering wheel was vibrating, and the abs flashed a couple times and went out as the vehcile was going straight, consumer pulled into the driveway and smelled something hot and felt the front right and tire which was hot and the wheel could be shaken very readily, consumer pulled the front right wheel off and a flat washer and regulator nut fell from the front hub, the vehicle was towed and consumer was informed that the parts that were needed were not available and that the bearing dome was loose from the hub, which probably failed due to insufficent torque.*jb | |||
| 09/03/2001 | 1 | 08/15/2001 | |
| Washer and nut came off the front wheel while consumer was going 15mph. abs light came on as a warning, and vehicle made a grinding noise. consumer got home, and found caliper was the only thing holding the wheel. pin was not put in during manufacturing. *ak consumer states a flat washer and flat nut (not a lock nut) were used, also there is not a crown nut, nor a cotter pin installed. dealer stated the bearing had come loose from the hub and failed, probably due to insufficient torque on the flat washer and nut. *slc | |||