Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM | |||||
| 2400702 | 08/05/2002 | 635697 | Subject regarding air conditioner temperature differential (stratification) between left and right front panel outlets. *tt | 10/30/2002 | |
| 2400802 | 08/12/2002 | 635694 | Customer may complain that the hvac drain water leaks under passenger side carpet. *tt | 10/30/2002 | |
| 2400302 | 03/18/2002 | 634129 | Subject regarding poor rear air conditioner performance - low output from headliner vents. *slc | 09/27/2002 | |
| 2400601 | 05/04/2001 | 620069 | Some vehicle operators may complain of no heat in any mode, from the front right side of the vehicle. this bulletin involves replacing the blend air door shaft with a new part. *tt | 07/11/2001 | |
| 0051 | 10/06/2000 | 618876 | Advance service information regarding vehicles exhibiting water leakage from the heater - a/c unit air fliter access door located in the upper left area of the front passenger side foot well. *tt | 05/03/2001 | |
| VISIBILITY - POWER WINDOW DEVICES AND CONTROLS | |||||
| 2303500A | 10/27/2000 | 2303500 | 618871 | Some vehicles may exhibit a power mode that closes the left gate but will not open the lift gate. *tt | 05/03/2001 |
| 2303500B | 12/29/2000 | 2303500 | 618407 | Some vehicles may exhibit a power mode that closes the lift gate, but does open the lift gate. *jb | 04/12/2001 |
| 233500 | 09/22/2000 | 614666 | Subject regarding power mode closes liftgate but will not open the liftgate. *tt | 11/30/2000 | |
| VISIBILITY - REARVIEW MIRRORS/DEVICES | |||||
| 2303400A | 12/15/2000 | 233400 | 616727 | Subject regarding outside mirror glass replacement. *tt | 03/08/2001 |
| VISIBILITY - REARVIEW MIRRORS/DEVICES - EXTERIOR | |||||
| 2301502 | 04/01/2002 | 2302701 | 634077 | Subject regarding outside rearview mirror glass replacement. *slc | 09/27/2002 |
| 2302701 | 09/21/2001 | 2303400 | 625650 | Subject regarding outside rearview mirror glass replacement. *tt | 11/30/2001 |
| VISIBILITY - REAR WINDOW WIPER/WASHER | |||||
| 0800301A | 03/09/2001 | 0800301 | 619125 | A condition may exist where the rear wiper may be inoperative or intermittently inoperative. *tt | 05/15/2001 |
| VISIBILITY - REAR WINDOW WIPER/WASHER - MOTOR | |||||
| 01003B | 03/13/2001 | 01003A | 619130 | Rapid response transmittal regarding inoperative rear wiper motor. *tt | 05/15/2001 |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VISIBILITY | |||
| 01/03/2010 | 93256 | 1 | |
| Front windshields suddenly start to move with any control during the travel impossible to stop until disconnect the fuse in to fusebox. *tr | |||
| 02/17/2009 | 81000 | 1 | |
| My 2001 chrysler town & country suffered a complete transmission failure. i bought this vehicle new in 2001 and thought i was buying the best mini-van for the money. however, i've had nothing but problems with this vehicle. power windows have failed, power sliding door has failed 3 times, power lift gate failed, air bags caused a check engine light to come on ( replaced under warranty). all of these were minor in comparison to the transmission, which cost me $3078 to have rebuilt. i've found too many instances of transmission failures on the internet, i question why chrysler hasn't been called out on this by the nhtsa. chrysler knows about the quality of their vehicles and continues to do nothing about it. in the future i will never buy another chrysler product. *tr | |||
| 07/11/2006 | 1 | ||
| Driver side power window goes down but will only come up inches at a time. has been a problem since 2006. seems like a common problem according to my dealer. *tr | |||
| 06/01/2004 | 102000 | 1 | |
| Left and right front windows stopped going up. go down easily. don't go back up. distracting and dangerous. *tr | |||
| 08/01/2008 | 98000 | 1 | |
| Along with thousands of others, the blend door in my 2001 chrysler town and country has failed resulting in visibility issues due to the windshield fogging up. this has posed a danger to myself and my children. *tr | |||
| 11/15/2003 | 0 | ||
| Thus is a 2001 vehicle with 45k miles - worst car i have ever owned for the first 18 months we had the car we complained at every visit about a groaning noise from the rear when in stop and go traffic - finally fixed after a year and a half 9/01 paint peeled off left passenger door - fixed by dealer 11/01 radio stopped working - replaced under warranty 10/02 - sliding door hard to open - claimed to repair - still hard to open 10/02 - clunking noise over bumps in front end - replaced left side stabilizer bar link 4/02 - noise in rear when turning - replaced rear backing plate anchors 6/02 air conditioner compressor replaced - under warranty -they took two weeks to fix this 6/02 engine losing power when driving - replaced tps 1/03 rear wiper motor replaced - $150 (car has 38k miles) 6/03 rear stabilizer bar - $250 7/03 rear wiper motor again - out of warranty - $150 9/03 driver window motor - $250 the worst of all - 11/03 - transmission needs to be totally replaced - $2700 - no warranty - car has 45k miles - called chrysler and was told basically tough luck that i did not buy an extended warranty - the car just stopped moving - luckily we did not have an accident we have maintained this vehicle according to chrysler guidelines at the dealer since we bought it | |||
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM | |||
| 1 | 08/01/2001 | ||
| When defrost is turned on a musty/moldy smell is emitted. | |||
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - WINDSHIELD - HEATER CORE | |||
| 02/24/2006 | 64000 | 1 | 08/16/2003 |
| Dt*: the contact stated there was a puddle under the front end of the vehicle. an independent repair shop determined the metal heater tubes in the rear had rusted through. the repair shop could not do the necessary repairs and the vehicle was taken to the dealership. the dealership replaced the heater tubes. the vehicle was located in a salt belt state. *ak updated 03/28/06. | |||
| VISIBILITY - POWER WINDOW DEVICES AND CONTROLS | |||
| 03/13/2007 | 130000 | 1 | |
| Power window motors not functioning as well as power door locks. *tr | |||
| 07/18/2008 | 76000 | ||
| I have researched this with people at work and on online internet forums to find out this is a recurring problem with chrysler power windows in their vans. i am going to replace the motor myself as it seems the dealerships are taking full advantage of this and charging very high replacement repairs. *tr | |||
| 01/01/2007 | 65000 | 2 | 04/10/2001 |
| 2001 chrysler town and country mini-van 1) clockspring failure- airbag malfunctions and associated electrical failure- there is a current recall on other chrysler models and years, why not this one when it is the identical problem? significant bodily injury potential- requesting recall on this model. 2) faulty driver's side power window regulator- pervasive on all chrysler vehicles resulting in safety issues. *tr | |||
| 01/01/2006 | 60000 | 1 | |
| The drivers side window goes down but won't come up. this appears to be happening to literally thousands of town and country minivan owner. *tr | |||
| 08/15/2007 | 1 | ||
| Shortly after purchase of vehicle, the driver's side automatic window, once put down, had difficulty going back up. after repeated attempts, finally window went up. next time window was put down, we could not get it up. switch was checked. switch was fine. motor needed to be replaced ~300. *tr | |||
| 06/03/2007 | 43000 | 1 | 07/05/2005 |
| Chrysler 2001 town & country power window motors constantly failing and needing to be replaced. *tr | |||
| 09/17/2007 | 130000 | 1 | 11/19/2004 |
| Drivers window will not go up. have read hundreds of complaints online. some say chrysler knows about it but not enough to recall from insiders while some dealers deny knowing, even though friends are employees there and repair 2-3 per week. oops caps. *jb | |||
| 12/23/2006 | 60000 | 2 | 10/02/2003 |
| Driver's side power window failed in 2003 and was replaced by dealer under warranty. window has now failed for a second time. symptoms are identical to others reported here--ok on roll down, intermittent or no ability to raise. any movement is in small increments. dealer wants $600 to repair. passenger window works well. *nm | |||
| 09/02/2006 | 98000 | 75 | 02/02/2006 |
| My van 2001 chrysler town & country driver's side power window won't go up. window only rises in 1/2 increments. dealer said it was a major problem with 2001 models but chrysler never issued a recall. said i need a new power window motor. *nm | |||
| 11/24/2006 | 10 | ||
| Power windows on driver side is not operating. started two weeks ago and now stuck in the down position. *jb | |||
| 09/01/2005 | 95000 | 1 | 04/01/2004 |
| Many electrical problems, windows don't go up and down, radio and cd player does not work, fan on the heater does not come on at times, heated seats do not work, sliding door has come open while driving (very dangerous if you have kids). popping noise in the front suspension. still does it after being worked on. *nm | |||
| 12/28/2003 | 50 | ||
| Driver side power window malfunction. usually goes down okay but closes a small movement at a time (usually the longer duration between trying the further the window will close). *jb | |||
| 02/01/2005 | 1 | ||
| I was reading about the problems drivers are having with their driver side window not going up all the way. we had to have the motor replaced in our drivers door and shortly before that, my nephew who also owns a 2001 chrysler van, also had to replace the motor in his driver's door. *jb | |||
| 09/01/2002 | 20000 | 2 | 05/26/2001 |
| Driver's side power window fails. there is a moisture problem (leak?) in the front doors of the chrysler town and country mini-van. ours has failed twice, there is a mildew-ish odor when the window is put down. we have discussed this with other owners of the same vehicle and they have had similar problems. this is an on-going problem. *nm | |||
| 06/01/2006 | 60000 | 1 | 03/01/2001 |
| Window regulator doesn't work. *nm | |||
| 05/30/2006 | 55000 | 50 | 07/07/2004 |
| Driver's side power window will roll down, but fails to come back up. sometimes, it will come up in small increments. but, usually, i have to wait a long time for it to work. if it's raining and the window is accidentally opened, it is difficult to get back up if driving on the highway, causing a potentially dangerous situation and also potentially getting things inside the vehicle wet that shouldn't get wet. *nm | |||
| 04/02/2005 | 2 | ||
| I had to replace the motor in the driver's side window of my chrysler 2001 town and country. the window would go down but would not go up except in increments of an inch or two. my nephew also has a chrysler town and country. he also had this problem and did the same repair. both now work. i waited almost a year before replacing the motor because it was intermittent. *jb | |||
| 05/13/2006 | 1000 | 07/01/2001 | |
| Windows will open but will only go up in intermittent cycles, moving inches at a time or not at all when pushing the button; have to wait minutes to get it to move only inches. becomes a major problem when it is raining. been ongoing for last two years. started as just driver's side window, but within last year started on passenger side; however, do not have the $400 per window to fix! *nm | |||
| 04/15/2006 | 40 | 04/04/2004 | |
| I bought a used 2001 chrysler town and country lx van,on 04/04/2004 i have had a lot of problems with the drivers side power window. it will go down all the time,bet 99% of the time it comes up 1/4 to 1/2 in. at a time and takes about 1/2 hour to get it all the way up. chrysler wants $300.00 dollars to replace it,but i read and get told that this happens to almost all chrysler and dodge and plymouth vans. and even if you fix it chances are it will stop working soon after. this is not right that chrysler can sell vans and make money off of the bad motors they put in the windows. i get wet if it rains if i for get and run the window down. and i freeze in the winter some times because it won,t come up. also the timing go,s bad on the front wiper motor a lot and the arms cross over each other and brakes the blades. they know about all this and won,t own up to it. chrysler needs to be made to fix there junk. i paid good money for the van and im tired of them making out that they don,t no about this problem just so they can make money off of us. *jb | |||
| 12/01/2004 | 60000 | 25 | 08/06/2004 |
| Beginning 12/04... head light brightness intermittently varies according to rpm's regardless of speed. dimness increased by low battery charge after the following have occurred: battery low/dead after leaving doors open for 2-3 hours. battery low/dead if vehicle not used for several days. passenger window failure intermittent then complete. rear vent windows failure intermittent. driver window failure intermittent. gear change with significant increase of rpm's at high speeds for no apparent reason. speed surge at highway speeds for no apparent reason. overhead control of sliding doors unreliable. engine light continuously on for over 2 months. only noticeable problem; increased battery/starting problems. new battery purchased. 10/6/05 eng line code p0601 diagnosed by dealership as need for new pcm board. when code p0601 was entered into the parts database at the dealership, it took several minutes for the search to be completed due to the exceedingly high number of codes processed before the $750.00 pcm board was determined to be the correct part to repair the problems. (turn ignition on and off three times leaving it in on position on the third time to find engine codes! this technical trick has not changed since the mid 80's) all this before 70,000 miles. logic leads one to believe that the pcm boards are defective, or that their location under the hood, next to the engine and exposure to extreme changes in temperature leads to early failures. rear view and side view mirrors inadequate for size of vehicle. many blind spots make this vehicle unsafe to back up anywhere. chrysler, as usual, needs the federal gov't to issue edicts before recalls will be issued or replacements/repairs made at no cost to the consumer. electrical failures are this vans greatest downfall. otherwise, it's a really comfortable ride. *nm | |||
| 01/12/2005 | 91000 | 1 | 07/12/2004 |
| While vehicle was parked, steering column locked. felt as if i was using the wrong key. van was towed to dealer, and key column replaced. driver's window works sometimes and sometimes doesnt. air conditioner broken, need to replace condenser, but can't afford it.*ak | |||
| 11/15/2003 | 0 | ||
| Thus is a 2001 vehicle with 45k miles - worst car i have ever owned for the first 18 months we had the car we complained at every visit about a groaning noise from the rear when in stop and go traffic - finally fixed after a year and a half 9/01 paint peeled off left passenger door - fixed by dealer 11/01 radio stopped working - replaced under warranty 10/02 - sliding door hard to open - claimed to repair - still hard to open 10/02 - clunking noise over bumps in front end - replaced left side stabilizer bar link 4/02 - noise in rear when turning - replaced rear backing plate anchors 6/02 air conditioner compressor replaced - under warranty -they took two weeks to fix this 6/02 engine losing power when driving - replaced tps 1/03 rear wiper motor replaced - $150 (car has 38k miles) 6/03 rear stabilizer bar - $250 7/03 rear wiper motor again - out of warranty - $150 9/03 driver window motor - $250 the worst of all - 11/03 - transmission needs to be totally replaced - $2700 - no warranty - car has 45k miles - called chrysler and was told basically tough luck that i did not buy an extended warranty - the car just stopped moving - luckily we did not have an accident we have maintained this vehicle according to chrysler guidelines at the dealer since we bought it | |||
| 03/15/2002 | 18949 | ||
| 9/8/01 10,232 miles. pulsation when braking. found front brake rotors warped. replaced rotors. also ordered weatherstriips and door cladding because weatherstrip around r/sliding door on body is deformed. 10/1/01 12,408 miles. rattling noise in front suspension. replaced front sway bar links. 12/26/01 15,592 miles. both front heated seats do not operate. 1/21/02 15,999 mile. both heated seats repaired. 2/09/02 17,280 miles. front heated seat does not work again. repaired front seat. 4/19/02 l9,901 miles. repaired l/sliding door defective weatherstrip. left front window won't go up or down. found l/f window regulator motor defective. replaced l/f window regulator motor. 3/23/02 l8,949 miles. pulsation when braking. found and replaced front brake rotors. 8/8/02 23,559 miles. pulsation when braking. found pulsation is from rear rotors. turn rear rotors and remove high spots. brakes have been replaced 2 or 3 times since purchase of van in may of 2001. | |||
| 07/20/2001 | 15 | 11/20/2000 | |
| For the last 3 years, we have had nothing but problems with our 2001 town & country awd van. i am in the shop almost once a month! the list of repairs are as follows: (2001) failure of rear-windshield wiper, failure of driver's side heated seat, replaced switch, replaced front drive shaft, replaced power steering reservoir bottle (2002) replaced power steering pump, transmission failure (2003) of rear fan motor, replaced rear-tailgate latch, failure of front passenger heated seat, driver's side window sticks and stays down mostly during wet weather and requires you to turn the defroster on high for 5 minutes to have it go back up, check engine light came on due to leak in compressor, belt still squeals after a hard rain, knob for fog light won't stay on. *la | |||
| 08/19/2002 | 1 | 09/01/2000 | |
| While driving passenger's side window cracked and blew in and out, resutling in injuries to driver and passenger.contacted dealer.*ak consumer stated that injuries to child that was who was sitting in the rear seat. *yh | |||
| VISIBILITY - REARVIEW MIRRORS/DEVICES | |||
| 12/01/2004 | 60000 | 25 | 08/06/2004 |
| Beginning 12/04... head light brightness intermittently varies according to rpm's regardless of speed. dimness increased by low battery charge after the following have occurred: battery low/dead after leaving doors open for 2-3 hours. battery low/dead if vehicle not used for several days. passenger window failure intermittent then complete. rear vent windows failure intermittent. driver window failure intermittent. gear change with significant increase of rpm's at high speeds for no apparent reason. speed surge at highway speeds for no apparent reason. overhead control of sliding doors unreliable. engine light continuously on for over 2 months. only noticeable problem; increased battery/starting problems. new battery purchased. 10/6/05 eng line code p0601 diagnosed by dealership as need for new pcm board. when code p0601 was entered into the parts database at the dealership, it took several minutes for the search to be completed due to the exceedingly high number of codes processed before the $750.00 pcm board was determined to be the correct part to repair the problems. (turn ignition on and off three times leaving it in on position on the third time to find engine codes! this technical trick has not changed since the mid 80's) all this before 70,000 miles. logic leads one to believe that the pcm boards are defective, or that their location under the hood, next to the engine and exposure to extreme changes in temperature leads to early failures. rear view and side view mirrors inadequate for size of vehicle. many blind spots make this vehicle unsafe to back up anywhere. chrysler, as usual, needs the federal gov't to issue edicts before recalls will be issued or replacements/repairs made at no cost to the consumer. electrical failures are this vans greatest downfall. otherwise, it's a really comfortable ride. *nm | |||
| VISIBILITY - REAR WINDOW WIPER/WASHER | |||
| 08/04/2011 | 149964 | ||
| 2001 chrysler town and country limited, back windshield wiper screws came apart during a rainstorm and broke the windshield. it has to be replaced. i have had this vehicle since 2003 and have spent thousands of dollars on major parts. i cannot afford a car payment, but i am worried what will go next. maybe something that would cause catastrophic injury. daimler chrysler needs to reimburse some or all of these expenses. | |||
| 07/20/2001 | 15 | 11/20/2000 | |
| For the last 3 years, we have had nothing but problems with our 2001 town & country awd van. i am in the shop almost once a month! the list of repairs are as follows: (2001) failure of rear-windshield wiper, failure of driver's side heated seat, replaced switch, replaced front drive shaft, replaced power steering reservoir bottle (2002) replaced power steering pump, transmission failure (2003) of rear fan motor, replaced rear-tailgate latch, failure of front passenger heated seat, driver's side window sticks and stays down mostly during wet weather and requires you to turn the defroster on high for 5 minutes to have it go back up, check engine light came on due to leak in compressor, belt still squeals after a hard rain, knob for fog light won't stay on. *la | |||
| 11/01/2001 | 6380 | 19 | 08/01/2001 |
| The vehicle made a knocking noise in the front end. the dealer replaced the front suspension strut, strut mount, front sway bar and sway bar link. the rear end of the vehicle also made noise. the dealer replaced the transfer gear set. the vehicle also experienced a whining noise in the steering wheel. the dealer replaced the spring clock along with the shroud stabilizer. power steering fluid due it being clog and caused the steering to whine when turned. the rear lift gate would not open with the remote. faulty front rotors squeaked when applied. the drivers side window would not go up due to a faulty regulator. the cruise control would not disable when the brakes were applied and the brakes would not work when the cruise control was engaged. the rear windshield wipers were inoperative. the engine made noise when started. the timing chain failed and caused the check engine light to illuminate. the o-rings failed and caused fuel odor inside the vehicle. *scc *nlm | |||
| VISIBILITY - WINDSHIELD | |||
| 11/15/2003 | 0 | ||
| Thus is a 2001 vehicle with 45k miles - worst car i have ever owned for the first 18 months we had the car we complained at every visit about a groaning noise from the rear when in stop and go traffic - finally fixed after a year and a half 9/01 paint peeled off left passenger door - fixed by dealer 11/01 radio stopped working - replaced under warranty 10/02 - sliding door hard to open - claimed to repair - still hard to open 10/02 - clunking noise over bumps in front end - replaced left side stabilizer bar link 4/02 - noise in rear when turning - replaced rear backing plate anchors 6/02 air conditioner compressor replaced - under warranty -they took two weeks to fix this 6/02 engine losing power when driving - replaced tps 1/03 rear wiper motor replaced - $150 (car has 38k miles) 6/03 rear stabilizer bar - $250 7/03 rear wiper motor again - out of warranty - $150 9/03 driver window motor - $250 the worst of all - 11/03 - transmission needs to be totally replaced - $2700 - no warranty - car has 45k miles - called chrysler and was told basically tough luck that i did not buy an extended warranty - the car just stopped moving - luckily we did not have an accident we have maintained this vehicle according to chrysler guidelines at the dealer since we bought it | |||
| 08/21/2001 | 1 | 08/01/2001 | |
| No summary listed for above vehicle. *ak | |||
| VISIBILITY - WINDSHIELD WIPER/WASHER | |||
| 02/28/2006 | 4000 | 1 | 04/25/2001 |
| Vehicle has electrical problems including but not limited to power windows, wipers, stereo, headlights, and ac controls. problems include headlights flickering on and off, wipers/stereo does not function when you first turn on the car and then comes on by itself anywhere from 30 seconds to 3 days later. no pattern can be determined which makes me to believe that the whole electrical system of this vehicle is defective. according to the dealership they cannot duplicate the problem, or if they cannot determine the cause of the problem, therefore it isn't their problem. i have spent countless trips to the dealerships and paid for them to look at it only to be told that they can't duplicate it. then they offer me a solution for no less than $400 that is supposed to fix the problem when anyone with common sense knows that i would just spend that money and still have the problem because the replacement that they are proposing isn't the root of the problem.*jb | |||
| 1 | 01/15/2001 | ||
| The windshield wiper nozzle sprayed 1/3 of the way from the base of the windshield which resulted in poor visibility. the spray nozzle isn't adjustable. *jb scc | |||
| 01/27/2003 | 1 | ||
| The driver side windshield wiper assembly became loose due to a loose nut. *dt *jb | |||
| VISIBILITY - WINDSHIELD WIPER/WASHER - MOTOR | |||
| 02/01/2007 | 30 | 03/13/2002 | |
| The windshield wipers do not work properly. the driver's side windshield wiper does not go all the way up, and the passenger wiper goes too far. they will occasionally hit each other, causing the blades to break or fall off. we thought we had it fixed by a dodge dealership in june 2006 in rockwall, tx, but it still was not working along with the wiper fluid. also, this was to be fixed by dodge. we have since moved to montana, where snow and rain can affect driving. the wipers are still eratic and could cause an accident.*ak | |||
| VISIBILITY - WINDSHIELD WIPER/WASHER - SWITCH/WIRING | |||
| 05/01/2002 | 40000 | 2 | 02/15/2002 |
| Operate windshield wipers in intermittant mode. wipers will not go to continuous mode when switch is turned to continuous setting. this is a multifunction switch that also operates high beam and turn signals. this switch had to be replaced 19 months ago for turn signal problems. wipers will go into continuous mode for awhile when turnsignals are operated.*ak | |||