Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| AIR BAGS | |||
| 09/15/2011 | |||
| Airbag warning light remains on at all times after starting vehicle and the steering wheel mounted cruise controls does not operate. | |||
| 09/08/2011 | |||
| Since airbag warning light remains on at all times when vehicle starts up even while driving, the steering wheel horn does not operate at any time and the steering wheel mounted radio controls does not operate. | |||
| 09/15/2011 | |||
| Airbag warning light remains on at all times after starting vehicle and the steering wheel mounted cruise controls does not operate. | |||
| 09/08/2011 | |||
| Since airbag warning light remains on at all times when vehicle starts up even while driving, the steering wheel horn does not operate at any time and the steering wheel mounted radio controls does not operate. | |||
| 04/10/2003 | 150000 | ||
| We had our 2002 town and country to the dealer in johnson city tn a few years back for the same complaint (air bag light stays on). 2001 and i think 2003 were recalled for this problem but not 2002. this dealer too wanted us to foot the bill a third time. said no. did not know that they were not to sell a vehicle with the air bag light on. | |||
| 06/23/2008 | 76486 | ||
| On june 28, 2008 we purchased a 2002 chrysler town & country van from a local dealer. when i test drove it i noticed a chip in the windshield, front headlight fogged up from moisture inside it and the airbag light stayed on continuously. i pointed this out to the salesperson who stated she would make sure these things were fixed as they interfered with the safety of the vehicle. when i took delivery of the vehicle all things seemed to be alright and then after a few miles the airbag light again illuminated and stayed that way. i took the van back in and told the sales manager about the light. at first he refused to fix it for free. eventually he stated that they would fix it if we paid $100 towards the repair. i decided to accept this offer. when i returned to pick up the van all seemed well but after a few miles of driving the light again came on and stayed on. thinking that there was nothing further we could do, we drove it that way. we still own the van and only recently i was told that as long as that light was on the airbags would not deploy. we are now wanting to sell the van but can't due to this safety problem. i also only learned recently that a dealer can not legally sell a vehicle while the airbag light was on like that. thanking you in advance for any help you can offer, bill deem | |||
| 06/14/2010 | 50000 | ||
| Air bag light is lit, was supposedly fixed but came back on and we were told that we would need to pay for repair. it is a 2002 town and country, 2001 and 2003 were recalled for same safety defect. why is our year exempted, is chrysler that inept to fix problems??? | |||
| 01/01/2010 | |||
| Airbag light comes on and goes off constintly | |||
| 12/20/2009 | 102000 | 1 | |
| 2002 chrysler town and country air bag light remains on. afraid it will deploy. *tr | |||
| 06/20/2009 | 100000 | 1 | |
| Air bag light is on in my 2002 chrysler town and country. appears that air bag won't deploy with light on. see http://www.allworldauto.com/comments/2002_chrysler_town_and_country_comments_and_complaints_66-428-2002-1.html for litany of similar complaints. this is a potential safety issue and should be a recall. *tr | |||
| 07/21/2008 | 58500 | 1 | |
| Air bag warning light began to light (intermittently) at approx 58,500 miles for no apparent reason. progressively became more frequent, and would remain lit for long periods of time / miles. the few times the warning light would cease, i was able to trigger the error by wiggling the steering wheel left and right several times. suspected the 'clock spring' cable in steering column, since the problem sounded very similar to recall 04v480000 (which covers 1998-2000 town & country minivans). became concerned when i found out that air bags would likely not deploy if the warning light was lit during an accident. requested dealer inspect and advise. i also pointed out the earlier recall on 1998-2000 models. dealer indicated a $100 diagnostic charge would be billed to me. i spoke to chrysler customer service on 21-july 2008 who indicated no recall was in effect for 2002 t & c's, and i would have to pay for the repair. customer service indicated i might get reimbursed if a recall was ever ordered. end result: dealer technician determined the 'clock spring' within the steering column was indeed faulty and so i paid the dealer $244.41 to replace the 'clock spring'. air bag lamp now only lights during the test phase / initial start-up and quickly goes out (as it should). please note: in contrast to earlier reports of 'clock spring' failure / defect, i did not have any concurrent problem with the cruise control or horn within the steering wheel. these worked fine before and after repair. *tr | |||
| 10/18/2004 | 17572 | 10 | 10/31/2002 |
| 2002 chrsyler town and country with airbag problems. consumer states that the airbag light flickers and after it flickers it stays on. consumer states that the airbags probably do not work due to this problem. *kb the dealership has attempted to correct the air bag problem over 10 times. *jb | |||
| 06/01/2006 | 87000 | 2000 | 04/15/2005 |
| Airbag light and alarm tone comes on intermittently while driving, sometime remains on for more than 10 seconds then goes out and comes back on again after a few seconds. recently at dealer for another unrelated repair and asked them to troubleshoot this, technician said it was an intermittent open in the clock spring (cs) and that there wasn't a recall. i had reported previous clock spring problem on my 1997 dodge which was subsequently recalled and know what it looks like, but this time the cruise, and horn still worked. i purchased a new cs p/n 5082050ac and pulled the steering wheel myself to replace it. it appears to have fixed the problem. however, i noticed that the replacement cs was different than the original cs (which i kept). the defective original cs has the following numbers on it p/n 04685712ac and smaller *1 324101379r*. it also has a socket with copper clips where a connector split 4 wire harness connects to the cs with the two cables going to the airbag module. the replacement cs had no socket and had eliminated the connector and had two 2 wires harnesses hard wired to the cs. i disassembled the defective cs and checked it for breaks in the ribbon conductors there weren't any visible also the construction appeared to be much more durable possibly with braided copper laminate runs. since it was intermittent i suspect that the problem is actually with the harness connector to the cs socket for the airbag connection, developing a loose or dirty contact connection. perhap chrysler already knows this and that is why the replacement has eliminated that point of failure. please pursue a recall action on this for the socket connector type cs as this can cause airbag failure and possible death or injury. i am an engineer by trade and if they want the old part for testing they can contact me directly. *tr | |||
| 06/01/2007 | 70000 | 600 | |
| My airbag light is on, it is a know problem in the chrysler town & country however this year (2002) doesn't have a recall. i also have a 2005 town & country that is covered under the recall. i want my airbag problem covered under the recall, this is obviously a big problem and i no longer feel safe in my vehicle. the airbag could deploy or may not deploy because of this issue. please contact me and tell me how i can have this safety issue resolved. *tr | |||
| 06/12/2007 | 62375 | 1 | 08/30/2004 |
| Airbag light came on and doesn't go off. i took it to a regular repair shop and their computers can't analyze the problem, it has to be returned to a chrysler dealership. is this a safety hazard and is there a recall for this problem? *tr | |||
| 02/28/2002 | 250 | 2 | 02/28/2002 |
| 2002 chrysler town & country ex. air bag light constantly on since two weeks after purchasing the new vehicle in 2002. was taken into dealership for repair. within 2 days, air bag light is back on. several times later no solution. this problem is similar to a documented recall on previous model years of this vehicle. this has been over 5 years now and no solution. i believe chrysler should have a recall for the 2002 year model for this ongoing problem. *jb | |||
| 02/15/2005 | 40588 | 1 | 01/02/2001 |
| The clock spring was defective and replaced at my cost. the 2001 models had this problem as a recall. *nm | |||
| 11/13/2006 | 39000 | 1 | 11/01/2001 |
| Dt*: the contact stated the airbag light illuminated, the vehicle was taken to two dealerships, where it was determined the clock spring needed to be replaced. | |||
| 05/01/2003 | 4 | 12/07/2001 | |
| 2002 town and country air bag light illuminated intermittently. *ts ***nar*** each time the consumer went to the dealership, they replaced a different part in the airbag system and each time for several months everything would be fine and then the problem would resurface again. *jb | |||
| 05/01/2004 | 45000 | 1 | 12/12/2001 |
| I sadly own a 'chrysler' town and country awd 2002 minivan with many electrical and mechanical problems that i'm forced to live with, but the following safety issues are intolerable. first, the intermittent air bag light, now on steadily. second, the intermittent non-functioning horn, now does not work at all, cruise control does not work and radio buttons on steering wheel does not work. chrysler corp denies major safety problem exists yet its a complaint that's all over the web among its many other persistent problems. chrysler says its sounds like the problem may be in the clock spring in the steering column. i say its sounds like the problem may be in the care or lack of care of chrysler on real safety issues on their products. events that lead up to the failure are none, product is just simply defective and fails on its own. consequences for this failure can be catastrophic, this is not rocket science, no horn and no air bag no brains! chrysler needs to wake up and rectify this safety problem, many other owners have this problem and the government and or the media needs to get involved before someone dies if it hasn't god forbid already happened. i will be contacting the secretary of transportation and the media to see if a solution can be found rapidly. *jb | |||
| 02/08/2006 | 66117 | 1 | 08/01/2002 |
| Involved in a crash in february 2006 in which a car pulled into the pathway of this vehicle, which had the right of way and was traveling 30-35 mph. other driver was cited with failure to yield. the airbag did not deploy resulting in whiplash of the driver of this vehicle, followed by 3 months of recovery, reduced work schedule, pain, etc. this vehicle hit the other car in the driver side tire, breaking the front axle of the other car. both cars came to a very immediate stop. the airbag was not examined or fixed. *jb | |||
| 02/12/2005 | 62000 | 10 | 09/01/2002 |
| Air bag warning light comes on and goes off intermittently. sometimes stays on for weeks, then goes off for months, then comes back on. *nm | |||
| 02/27/2006 | 55700 | 1 | 09/01/2002 |
| Dt*: the contact stated without warning, the airbag light illuminated. the dealership determined the light illuminating maybe due to a defective clock spring. the dealership ordered and will install a new clock spring. | |||
| 01/19/2006 | 1 | ||
| The airbag on my 2002 chrysler town and country has failed due to an issue well known by chrysler: improperly installed clock spring. this is a serious safety issue which chrysler should attend to. i was forced to pay $500 to fix this problem. *jb | |||
| 10/28/2005 | 4 | 10/04/2001 | |
| Each year the air bag light comes on in my 2002 chrysler town & country since the purchase date. originally, dealer repaired at no charge. dealer last replaced the clockspring in june 2004 at liccardi auto group in green brook, nj for $135.00. i am now in ohio and the light is on again. it appears there is now a recall on 2000 models for the same problem but when i called, the recall dept said it does not apply to my car. i am concerned that it may cause accidental deployment of the air bag. *nm | |||
| 07/02/2005 | 36000 | 20 | 02/26/2004 |
| Dt: the air bag light illuminated on and off intermittently for a period of time of 1-10 minutes. this al occurred while driving. took vehicle to a dealer, who said there was a problem with the clock spring, and each time the light illuminated the air bags disengaged. also s there was a recall up to the 2000 models but not consumer's vehicle model. dealer replaced the clock spring and the issue was resolved. consumer paid out of pocket for repairs. *ak | |||
| 03/03/2005 | 1 | 01/01/2005 | |
| Airbags failed to deploy during a collision.*mr passenger air bag did not deploy. the passenger was injured (chrysler town and country). *nm | |||
| 01/05/2004 | 9 | 11/29/2001 | |
| Air bag light keeps on turning on. vehicle has been taken to the dealership ten times to get it repaired. the vehicle has no current recalls for the air bags.*ak.....requested extension of the safety recall for 1998-2000 model years to include consumer's model year 2002. *ak | |||
| 10/14/2004 | 40000 | 25 | 09/01/2001 |
| The air bag light continued to stay on. the consumer was concerned that the air bag will not deploy upon impact. please provide additional information. *jb sensor light comes on at any speed but mostly when turning the steering wheel. *tc | |||
| 08/17/2004 | 10000 | 6 | 11/26/2001 |
| The air bag light illuminated and the transmission shift lever shifted from drive to neutral while driving. *nm there was an explosion while the vehicle was in motion. the engine light had come on, the transmission went into park, the gear shifter lever didn't move, the gas pedal worked fine but had frozen up in the park position. the air bag did not work and the seat belt didn't work. *sc *jb | |||
| 08/25/2003 | 27000 | 9 | 03/21/2002 |
| The power steering produced a grinding sound when turning to the left or the right. *ak (power steering pump) three pumps had been installed in the vehicle,the rack and pinion was replaced once, the hoses had been replaced twice and the air bag light was a problem and was repaired. *sc *jb | |||
| 05/01/2004 | 55700 | 1 | 10/25/2001 |
| The clock spring needed to be replaced. the air bags will not deploy. the owner contacted the mfr who offered to pay part but not all of the cost. provide further details. *jb the consumer received the recall notice after the clockspring was already replaced. the consumer request reimbursement. *nm | |||
| 06/15/2003 | 30000 | 1 | 08/31/2002 |
| When driving at any speed, the air bag warning light appeared intermittently. consumer contacted the dealer. *ak *jb | |||
| 04/15/2003 | 21000 | 4 | 10/30/2001 |
| While driving at 35 mph consumer's son heard a loud popping sound coming from the steering column. moments later, the driver lost control of the vehicle and collided with a guard rail on the driver's side. the seat belts were worn, and the air bags did not deploy however, there were no injuries . before the collision the consumer heard ticking sound coming from the steering column. also, there was a tsb concerning this problem. the vehicle was taken to the dealer once before the collision and once after the collision. vehicle was repaired by the dealer, but the problem still persisted. *ak *mr in june 2003 the consumer had a problem with a major draw on the engine with the heat or a/c running. the consumer was told that the compressor was replaced so the a/c and the heater would work properly. the consumer had explained to the service dealer that there was a problem with the steering and the mechanic suggested that this wasn't a dangerous problem. (following this service visit, the consumer's son experienced the above accident) the consumer had also found that the warranty work for the steering hadn't been completed. recall#10010414 *sc | |||
| 10/01/2003 | 43200 | 10 | 09/30/2003 |
| Airbag warning light illuminated. consumer suspected it may have been related to recall notice 02v293000 concerning clockspring failure. *ak the light illuminate when the vehicle was cold and when the steering wheel was turned. *ts *nlm | |||
| 01/08/2003 | |||
| Consumer states that while driving at any speed the air bag light came on and the air bag could be inoperative in the event of a vehicle accident. dealer notified. ts *dt | |||
| 06/21/2002 | 1500 | 4 | |
| Airbag light keeps coming on while driving. dealer keeps telling me it is fixed. passenger slider keeps sticking when cold, it does not open by remote. child seat belt has had to be replaced, and still does not latch well. | |||
| 06/01/2002 | |||
| Engine sputtering and failure occured at 23000 miles while driving. vehicle serviced by dealer several times, replacing and repairing electrical system components. dealer has replaced wiring harness/ iginition coils, bare electrical wire shorted/ pcm replaced/replaced clock spring twice, and replaced front control module. consumer wasvery concerned about electrical problems. does not feel vehicle is safe.*ak | |||
| 06/28/2002 | |||
| Air bag light would intermittentlyand momentarily remain on while driving. dealer notified. feel free to provide any further information.*ak | |||
| 04/08/2002 | 1 | 12/01/2001 | |
| Air bag light illuminates without any cause. dealer and manufacturer are aware of the problem, but there is currently no remedy. problem still exsists. *ak *yd | |||
| AIR BAGS - FRONTAL | |||
| 02/28/2007 | 90000 | 100 | 12/28/2001 |
| 1) at low speeds, especially turning there was noise and shaking in the front of the chrysler 2002 town and country. it was identified at a garage as a power steering cooler hose problem and in fact there was a recall for this. i then took it to a chrysler dealer - doan in rochester ny - who agreed that was the problem, but my vehicle identification number was not on the list for replacement. i found it very hard to believe that the correct problem did not qualify. i called chrysler customer service and got the same story. they said that the vin numbers listed were determined by nhtsa and they - in so many words - were off the hook. i did have it replaced with my own money, but i am upset about it. 2) my air bag light started to go on telling me that the air bags were turned off. then the light would go off for a little and come back on for no reason , speed, or outside temperature. again i was told it was clock springing in the mechanism in the steering column. i felt that this was a very dangerous problem involving the life or death of my family should an accident occur. the dealer again agreed that this was the problem, encouraged me to get it fixed, and gave me an indication that this was common and that again my vehicle did not qualify for any recall. i had it fixed, but feel that this is a dangerous situation. *jb | |||
| 10/07/2005 | 60000 | 2 | 06/21/2002 |
| 1.3rd replacement of clockspring in air bag system (at dealer right now) 2. transmission coolant lines rusted out resulting in loss of transmission fluid to transmission and vehicle while driving. *jb | |||
| 09/03/2004 | 53000 | 1 | |
| The consumer lost control of the vehicle due to a defect in the power steering which was being recalled by the manufacturer. in the process, not only did the consumer loose steering control but the air bags failed to deploy upon impact. provide further details. *jb | |||
| 04/16/2004 | 53447 | 1 | |
| While driving, the air bag warning light continuously illuminated on the dashboard. as a result, the air bags became inoperative and probably would not deploy when needed. the dealership replaced the clock spring at the consumer's expense. *ak the air bag light was intermittent depending on the position of the steering wheel. the steering column had been previously repaired. *sc *jb | |||
| 04/30/2003 | 36000 | 1 | 04/20/2002 |
| Airbag light on in dashboard. was blinking off/on since 30,000 miles. light stays on continuously. told airbags won't work in collision. not covered by chrysler or my extended warranty. first told was clock switch then told was computer airbag module. i have not had any front end collisions. *jb | |||
| 07/15/2003 | 37000 | 1 | 01/18/2002 |
| Clock spring defect in steering column that disabled airbag when making turns. *ak | |||
| 02/01/2002 | |||
| Air bag system warning light. 6 miles after we bought vehicle warning light came on and took to dealer and faulty item was replaced. since then the warning light has come on a total of 6 times. each time the van was took in to get fixed. by the time the 5th warning light came on(july 15) we were told the module was putting out false signals. in one instance we were driving our van for a week with the light on waiting for the replacement part and was told the van was perfectly safe to drive. the sixth time we took it in(july 30, milage only at 3499) the warning light was going on and off every few seconds and was told that the wiring was corrosive and they could put a temp fix on it by cleaning/spraying wiring that would last up to 3/5 months. i was not happy with that due to safety issues. they also told us that if the air bag light was on the airbags would not work properly. which upset us due to the time we were driving the van for a week with light on due to them saying it would be safe. we contacted diamler chrysler july 15th and filed a complaint. two weeks after last visit (30 july) contacted dealer to see if solution to problem was fould yet because was uncomfortable with temp fix. now they will be doing a complete rewiring on 21 august. hoping this will be the last and final time i have to take it in for the same problem. due to safety issues of air bags and the safety of my family, i wanted to inform you of the problems going on with our van. and to find out any important information regarding air bag warning light problems currently happening. thank you.*ak | |||
| AIR BAGS - FRONTAL - SENSOR/CONTROL MODULE | |||
| 09/10/2007 | 81587 | 1 | 03/16/2003 |
| My right side airbag internally opened (2002 chrysler town & country 3.3 v-6) stated by metro jeep and chrysler. i don't understand why. i have no idea why this happened. i haven't been in any kind of collision. at metro jeep & chrysler. i was told that if a new module is not put in, the right side airbag won't deploy. i believe that this is a manufacturers (chrysler) error. *jb | |||
| 02/02/2005 | 38000 | 2 | 10/12/2004 |
| Dt: the consumer stated 2002 chrysler town & country was having problems with the air bag light staying on and off for about 5 months. the consumer took the vehicle to the dealership to have the airbag light fixed, and they informed him that the light was on due to the seat belt left tensioner being defective. the dealership replaced the whole unit on the seat belt tensioner. the cost was $150.75 for the consumer to have this repaired. the consumer felt that it was chrysler's responsibility to reimburse him for the cost. the consumer stated that this was a safety issue. the consumer was very unhappy that chrysler did not reimbursing him for the repairs. the consumer was an employee of chrysler, he worked at a manfacturing plant in michigan and had only purchased chrysler vehicles for 34 years. the consumer discussed this issue with chrysler. they advisd him call nhtsa. *ak | |||
| 07/10/2005 | 10000 | 30 | 06/01/2002 |
| Dt: airbag light came on without deployment. took vehicle to the dealer, who repaired the air bag. consumer stated dealer did not say what the problem was. about a year ago this happened , and currently air bag light illuminated periodically and stayed on for a few seconds and then went off. took vehicle back to dealer, and no repairs were made. currently, the liftgate light was on. consumer did not know why the light came on. consumer had a repair done to latch on rear automatic liftgate, but the light still stayed on while driving-this was covered under an extended warranty-there was a recall on the 2003 chrysler town and country minivans, but this was a 2002 model. this was fine for about a day after leaving the dealer, but started coming on again. *ak | |||
| 02/15/2005 | 53850 | 2 | |
| Consumer complained about an air bag problem. the air bag light stayed on. owner contacted the manufacturer, and was informed that there were no recalls for this year,make, and model. what originally started out as an intermittent problem became constant. *ak | |||
| 03/31/2005 | 59000 | 2 | 01/01/2002 |
| I have had many things go wrong with my chrysler t& c minivan since i purchased it new in 2002. the latest problem is the clockspring which has been a problem in older models. in fact a recall was issued on 1996-200 yr models. i believe the part is still defective and should be covered by chrysler. they insist on charching me for the repair, $172.00. it is a safety issue and should be covered. please advise. | |||
| 02/22/2005 | 52000 | 20 | 12/13/2004 |
| I have a 2002 chrysler town and country that has an air bag warning light that illuminates intermittently. upon researching this issue i learned that there had been a recall on several of these vehicles in 2002 to address an issue with a clockspring. this issue causes integral safety features, such as the horn and air bag, to fail on occasion. i first contacted my local dealer who informed me that my vin did not come up as being eligible for the recall. i contacted chrysler directly and got the same answer. the issue may not come up on a vin search, but it certainly does impact my vehicle. i have tried to obtain authorization to have the clockspring replaced at chrysler's expense, to no avail. as this is a potential safety hazard, i would like to see the matter investigated.*ak | |||
| 12/14/2004 | 33000 | 1 | 12/14/2004 |
| Air bag light illuminated while driving. consumer contacted the dealer, who informed the consumer that the problem the vehicle was experiencing was not covered under a manufacturer's recall.*ak | |||
| 04/07/2002 | 83500 | 2 | 04/07/2002 |
| Air bag light remained illuminated while driving, and cruise control worked intermittently. dealer was notified and informed consumer that vehicle was not covered under the clock spring recall. *ak | |||
| 02/04/2004 | 44600 | 4 | |
| The consumer stated the air bag's clock spring failed intermittently. the part was repaired three times. however the problem recurred. as a result the vehicle lost power. *ak failure in the electrical safety system: airbag light. *tc | |||
| 08/25/2004 | 1 | 01/09/2002 | |
| The airbag light started going on an off at first and now is on consistntly. dealer claims that it is a faulty clock spring which i have heard has been recalled on some of the older models. this is a major safety issue and should be addressed immediately. this van has been a bear since the beginning and it just never seems to quit.*ak | |||
| 03/20/2004 | 40000 | 1 | 12/30/2001 |
| I have a 2002 chrysler town & country mini-van. it seems to be having a problem with the air-bag sensor light turning on and off intermitantly. it is my understanding that their is a recall on many 1996-98 models with this same problem. my van is barely out of warranty and chrysler claims that my case is unrelated to their recall campaign. i find it very coincidental that my van is experiancing the same problem with the clock spring. can you advise?*ak | |||
| 01/08/2004 | 49800 | 1 | 03/06/2002 |
| My 2002 chrysler town&country has an airbag light showing on the dash. i have been told by a chrysler mechanic its caused by a defective clock spring. i believe this is a safety recall issue and should be fixed at chrysler expense. also the emergency brake has never worked and chrysler refused to fix it. *cb | |||
| AIR BAGS - SIDE/WINDOW | |||
| 05/18/2007 | 84600 | 1 | 05/15/2007 |
| The airbag warning light comes on in the 2002 town & country limited shortly after starting it and as we drove intermittently. it stayed lit for 5-20 seconds each time. i took vehicle to the dealer to ask the question, and was told the airbag warning light was probably caused by the clock spring. i was told that they were on back order, especially for steering wheels with the radio controls built in which mine had. the parts representative said he could order it but didnt know when it would be in. in addition, i there was a cost for installation as well as the part. i expressed my concern about an airbag misfire or failure to fire, and he said that the airbag deactivated when the light was on, but as long as the light was off it should work fine. also there shouldn't be any risk of misfire, but he couldnt guarantee it. is this considered a safety issue, especially since while the light was on the airbag won't fire? should i be charged for such a repair if it was safety related? i just purchased the vehicle from a private owner and just wanted to make sure it was safe since i travel with my family in it.*ak | |||
| 11/11/2003 | 37300 | 1 | 09/07/2001 |
| 2002 chrysler town & country ex with supplemental side air bags. the vehicle was in a side impact crash with over $17,000 in damage and the side air bags did not fire. *la | |||