Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ENGINE AND ENGINE COOLING - COOLING SYSTEM - FAN | |||||
| 0700302 | 03/11/2002 | 0700701 | 633448 | Subject regarding cooling fan sound/vibration. *slc | 09/23/2002 |
| 0700701 | 12/14/2001 | 628326 | A condition may exist at idle, with the cooling fans on, a sound may be heard and / or a vibration may be felt inside the vehicle. *tt | 03/07/2002 | |
| ENGINE AND ENGINE COOLING - ENGINE | |||||
| 1802602A | 10/28/2002 | 1802602 | 10000312 | Engine spark knock. *tt | 02/21/2003 |
| 0900702 | 10/21/2002 | 0900801 | 10000309 | Camshaft / bearing service. *tt | 02/21/2003 |
| 0900801 | 11/02/2001 | 632197 | Subject regarding camshaft / bearing service. *tt | 07/11/2002 | |
| 01010 | 08/07/2001 | 623279 | Some vehicles were built and shipped to dealers with camshafts that may have an improperly machined oil groove. *slc | 10/26/2001 | |
| ENGINE AND ENGINE COOLING - ENGINE - GASOLINE | |||||
| 02005 | 05/20/2002 | 634115 | Loud whistle/squealing sound from engine compartment-2002 rs/rg. *slc | 09/27/2002 | |
| 0900402 | 06/10/2002 | 0900701 | 633487 | Subject regarding stuck oil pressure relief valve for vehicles built prior to january 1, 2002 equipped with a 3.3 l or 3.8 l engine. *slc | 09/23/2002 |
| 1800802 | 02/11/2002 | 1800801 | 630883 | Exhibiting engine sag / hesitation and/or closed throttle start stall, diagnostic trouble code p0123. *tt | 04/25/2002 |
| ENGINE AND ENGINE COOLING - ENGINE - GASOLINE - BELTS AND ASSOCIATED PULLEYS | |||||
| 0700102 | 01/11/2002 | 0700501 | 629135 | Subject regarding belt like squeal sound at high engine rpm. *tt | 03/27/2002 |
| 0700501 | 09/14/2001 | 625618 | Information on belt-like squeal sound at high engine rpm. *tt | 11/29/2001 | |
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM - EMISSION CONTROL | |||||
| 2500102A | 09/02/2002 | 2500102 | 10006129 | Malfunction indicator lamp (mil) illumination, diagnostic trouble code (dtc) p0442, p0455, or p0456 - leak detection pump (ldp), leak detected. this bulletin supersedes 25-001-02 dated feb 11, 2002. *tt | 04/21/2004 |
| 1802803 | 07/25/2003 | 1801002 | 10003419 | Vehicle with properly functioning evaporative emissions system repeatedly sets diagnostic trouble code p0456 when customer regularly commutes on a steep grade. *tt | 10/20/2003 |
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM - EMISSION CONTROL - GAS RECIRCULATION VALVE (EGR VALVE) | |||||
| 1802601 | 11/02/2001 | 632199 | Subject regarding exhaust gas recirculation (egr) system elimination. *tt | 07/11/2002 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ENGINE | |||
| 06/20/2012 | 171528 | ||
| Tl-the contact owns a 2002 chrysler town and country. the contact stated that while the vehicle was parked, smoke emitted from under the hood. the contact inspected the vehicle and found the wiring harness was on fire. the contact was able to extinguish the fire and the vehicle was towed to the contact's home. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure and the current mileage was 171,528. kmj | |||
| 06/20/2012 | 171528 | ||
| Tl-the contact owns a 2002 chrysler town and country. the contact stated the while the vehicle was parked smoke emitted from under the hood. the contact inspected the vehicle and found the wiring harness on fire. the contact was able to put the fire out. the vehicle was towed to the contact home. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure and the current mileage was 171,528. li | |||
| ENGINE AND ENGINE COOLING | |||
| 07/13/2012 | 94925 | 1 | |
| Driving vehicle at appropriate speed in traffic, noticed a/c was blowing warm air, smell of something burning and smoke under hood from passenger side. immediately turned off air and stopped vehicle as soon as it was safe to do so. upon opening the hood found smoke coming from right front engine bay area around alternator and a/c compressor. allowed engine to ventilate and cool, restarted vehicle but with hvac system off and drove to the nearest repair shop where the mechanic checked the vehicle. mechanic changed the engine oil and recommended to charge the a/c system with refrigerant. other mechanics suggested taking vehicle to a/c repair shop. informed that t&c vehicles prone to have a/c compressor issues and known defect. never received recall notice or offer by chrysler to have known defect corrected. *tr | |||
| 08/16/2011 | 85000 | ||
| Driving vehicle at appropriate highway speed when noticed what appeared to be a decrease in power and smell of something burning. was running air conditioner at the time the event took place. stopped vehicle, found large plumes of white/gray smoke coming from front of engine bay. allowed engine to ventilate and cool, restarted vehicle, but with hvac system off to prevent fumes from entering cabin. drove short distance home and notified local mechanic of problem. was informed by mechanic that this vehicle was subject to a/c compressor issues, and was a known defect of this particular vehicle. never received a recall notice or offer by manufacturer to have known defect corrected. cost to repair vehicle was over $1400. | |||
| 06/27/2011 | 68000 | ||
| Tl-the contact owns a 2002 chrysler town and country. while the contact was at driving various speeds the engine stalled without prior warning. the engine restarted and the contact resumed normally. the failure recurred sporadically. the vehicle was taken to an independent mechanic and they were unable to locate the problem. the manufacturer was made aware of the defect. the approximate failure mileage was 68,000. kmj | |||
| 06/27/2011 | 68000 | ||
| Tl-the contact owns a 2002 chrysler town and country. while the contact was at driving various speeds the engine stalled without prior warning. the engine restarted and the contact resumed normally. the failure occurred sporadic and progressed. the vehicle was taken to an independent mechanic and they were unable to locate the problem. the manufacturer was made aware of the defect. the approximate failure mileage was 68,000. js | |||
| 02/21/2011 | 75600 | ||
| Tl* the contact owns a 2002 chrysler town and country. the contact was driving approximately 25 mph when the power steering failed without warning. he then pulled over to inspect the vehicle and discovered that the timing chain attachment was fractured and had caused the failure. the vehicle was then towed to a dealer where they advised him that a bolt was never attached to the timing chain and because of the stress on the component, the timing chain fractured. the dealer repaired the timing chain casket and gaskets. the manufacturer was contacted and offered no assistance. the failure mileage was approximately 75,600. | |||
| 02/21/2011 | 75600 | ||
| Tl-the contact owns a 2002 chrysler town and country. the contact stated that while driving approximately 25 mph when the power steering suddenly failed. he then pulled over to the side and lifted his hood, when he noticed the timing chain attachment had fractured and caused him to loose power steering. the vehicle was then towed to a dealer and they advised him that a bolt was never attached to the timing chain and stress on it caused it to fracture. the vehicle was repaired for the timing chain casket and gaskets. the manufacturer was contacted and offered no assistance. the failure mileage was approximately 75,600. tb | |||
| 07/02/2009 | 57000 | 1 | |
| I had the same problem with the engine light coming on. i was also told that battery acid was leaking on the wiring harness that cause the problem. also chrysler was aware of this problem and did not have a recall or let owners know.. they just redesigned newer model to correct this problem at the mercy of their dealers to charge thousands of dollars to make repairs. *tr | |||
| 09/13/2008 | 45000 | 1 | |
| 2002 chrysler town&country - 45,000 mile. while traveling, suddenly heater began blowing cold air and within 1 minute car went from normal temperature range to extreme overheat and alarms. stranded in the middle of nowhere had to have car towed over 30 miles to nearest service station. told rear heater line rusted through and dumped all of the engine coolant. also told this is a common problem in michigan (this service station has replaced at least 3 of these since spring of this year) apparently chrysler has recognized this problem and replacement part ($255) has been redesigned and is now aluminum rather than steel. luckily, no engine damage found after failure was repaired. *tr | |||
| 12/10/2007 | 2 | ||
| There was a recall for chrysler power steering hoses and mine was fixed two years ago & they refuse to fix it again saying wear & tear. also, they put out a notice (but not to owners) that the oil plate on these vehicles are leaking & there is no recall for that problem which i've already consulted 50 people with the same van and same problem. *tr | |||
| 03/14/2007 | 53000 | 7 | 10/24/2005 |
| I have had a major problem with my 2002 town & country mini van since we purchased it from cu fleet. the van has been in the shop for a number of repairs. from the engine to the sensors. *jb | |||
| 11/22/2006 | 60142 | 2 | 05/22/2002 |
| Vehicle had just entered atlanta georgia on i85 southbound. there was very heavy stop and go traffic. upon light acceleration, the engine lost power. the engine never stalled. the idle remained smooth. in neutral the engine would accelerate normally. in drive (all gears) and reverse, the engine would accelerate to about 900 rpm and then lose power. we were able to drive along the shoulder at a slow walking pace (a slight incline) until we encountered a disabled vehicle. the van did not have the power to pull into the stop and go traffic. a tow truck was called and the van towed to a dealership for repairs. no check engine light and the engine restarted normally. the engine never ran rough and all the fluids looked good and were at correct levels. the dealership determined that the fuel pump was the problem since they measured the pressure at 40 psi and the specification was 53 psi. the fuel pump and filter was repaired at a cost of $686 plus towing. the powertrain warranty apparently does not cover these items. the replaced parts were not made available to us. after pickup from the dealership the van has intermittently experienced a pronounced hesitation accelerating from a stop. no check engine light. the van duplicated the same failure again on 12/30/06. we had just pulled out from a parking space at a restaurant. every aspect of the incident was the same even to our proceeding to drive down the shoulder. except in this case the shoulder was a slight decline. when the van made it to about 5 mph the problem disappeared and the van drove fine for the remaining 95 miles of our trip. the next time that the van was started it went straight to another dealership for repair. the dealership could not find anything wrong with the van but charged a estimate fee and said to bring it back when it was experiencing the problem. there were no trouble codes set for them to diagnose the problem and the van behaved fine during the test drive. *jb | |||
| 09/29/2004 | 10000 | 2 | |
| While driving 35 mph vehicle stalled. consumer had the vehicle towed. dealership was notified, but did not resolve the problem.*ak | |||
| 01/09/2004 | 1 | 05/20/2002 | |
| Hi, i bought a brand new 2002 chysler town & country minivan and about a week later, i noticed engine ran rough at idle. lately, i noticed the idle became smooth at above 2000 feet elevation, and rough at sea level. i've brought to 3 different dealer services more than dozen of times complaining about this and in the last visit i mentioned about the elevation symptom, they all said they can't fix it. the van is still under bumper to bumper warranty. i would like to know any method to raise my voice. thank you, *ak | |||
| 09/20/2002 | 2500 | ||
| There is a loud squealing noise under the hood of the vehicle. dealership stated this is coming from a part in the engine. the dealership has made several attempts to remedy the problem, but failed. the noise still occurs. ph | |||
| ENGINE AND ENGINE COOLING - COOLING SYSTEM | |||
| 11/23/2006 | 6 | 08/07/2002 | |
| A/c compressor failure - we were on the road for about 1/2 an hour en route from tallahassee to orlando on thanksgiving day, 2006. as we exited onto hwy. 19, we noticed smoke coming from the hood of the car. (later, it was apparent that a belt on the a/c system burned as the compressor locked up.) this was at least the 6th a/c system failure. we had recurring leaks that were fixed and recharged numerous times, starting at a macon dealership off i-75 in summer 2003 to a replacement of the rear a/c unit in summer 2006. last week's compressor failure was the latest in this long series of problems with the a/c, but clearly the most serious as it resulted in considerable smoke and at least the potential for additional damage and danger. *nm | |||
| 09/24/2006 | 56000 | 1 | 06/15/2004 |
| My 2002 and 2001 town and countrys the rear heater steel tube lines rusted out at the bracket just under the passenger floor in front of the rubber tube connection to the rear aluminum tube lines. there is a recall on the 2005 year but chrysler will not honor this on 2001-2004 models even though they are the same tubes on the town and country and the dodge caravan for these years. i have a 2001 and a 2002 town and country plus my sister has a 2002 dodge grand caravan with the same problem. i also looked into your other forms for the same problem and there are complaints in 2001,2002,2003, and the recall statement for 2005. this is a common flaw and should be repaired by chrysler and this part re-engineered and the new style part fully installed on my 2001 and 2002 town and country's at no cost to me. *jb | |||
| ENGINE AND ENGINE COOLING - COOLING SYSTEM - FAN | |||
| 09/01/2005 | 50000 | 150 | 09/01/2003 |
| Tl*the contact owns a 2002 chrysler town and country. while driving 55 mph, the vehicle overheated. the vehicle made a clacking noise and smoke began to rise from the engine. the check engine light did not illuminate until the vehicle began smoking. the contact pulled to the side of the road. the engine shut off and the contact allowed the vehicle to cool down. he added water to the radiator and drove to his residence. the vehicle was then towed to the dealer and they stated that the computers failed and needed to be replaced. the contact disagreed and stated that the vehicle overheated because the fan and cooling system were inadequate in size. the dealer did not repair the vehicle. the current mileage was 71,421 and failure mileage was 50,000. | |||
| ENGINE AND ENGINE COOLING - COOLING SYSTEM - HOSE | |||
| 02/28/2006 | 74000 | 1 | 01/01/2002 |
| The rear heater lines failed due to corrosion. my van is only 4 years old and is well maintained. i found out today that chrysler issued a recall on 2005 and newer models to replace the heater lines because they will prematurely corrode and leak. however, they will not do anything for me. i had to pay a dealership $540.00 to replace the lines because they failed due to corrosion. *jb | |||
| ENGINE AND ENGINE COOLING - COOLING SYSTEM - RADIATOR ASSEMBLY | |||
| 09/01/2005 | 50000 | 150 | 09/01/2003 |
| Tl*the contact owns a 2002 chrysler town and country. while driving 55 mph, the vehicle overheated. the vehicle made a clacking noise and smoke began to rise from the engine. the check engine light did not illuminate until the vehicle began smoking. the contact pulled to the side of the road. the engine shut off and the contact allowed the vehicle to cool down. he added water to the radiator and drove to his residence. the vehicle was then towed to the dealer and they stated that the computers failed and needed to be replaced. the contact disagreed and stated that the vehicle overheated because the fan and cooling system were inadequate in size. the dealer did not repair the vehicle. the current mileage was 71,421 and failure mileage was 50,000. | |||
| ENGINE AND ENGINE COOLING - ENGINE | |||
| 08/10/2006 | 65000 | ||
| Tl*the contact owns a 2002 chrysler town and country. the contact has experienced several issues with the electrical components in his vehicle. the vehicle would jump when the accelerator pedal was depressed or accelerating at any speed. the dealer replaced all the wires, wiring harness, spark plugs, and the battery; however, the failure continued. the automatic doors also became inoperable. the vehicle was taken to a different dealer and they stated that a new oxygen system was needed. the computer system and spark plugs wires were replaced, but the failure continued. the manufacturer was notified and a case was filed. they stated that the vehicle could be repaired under warranty. the vehicle has not been repaired. the failure mileage was 65,000 and current mileage was over 100,000. | |||
| 06/02/2008 | 85000 | ||
| Tl*the contact owns a 2002 chrysler town and country. whenever the contact attempts to start the vehicle, it will remain running for a very short time before shutting off. the contact has to turn the vehicle on and off three times before it will completely stop working. the contact did not notice any differences in the vehicle prior to the failure, which occurs once every three days. the vehicle has not been diagnosed by the dealer. the current and failure mileages were 85,000. | |||
| 10/16/2006 | 64290 | 2 | 09/27/2006 |
| 10am, driving at a low rate of speed, slowing to turn left, i suddenly lost power steering and had to manual make the turn (very difficult). the van was also hesitating, like it would stall. i regained full power and power steering after 10 seconds +/-. noon, same day, accellerating <35mph, uphill, same problem occurred with the exception that after power steering failure, i completely stalled in the road and had to restart the vehicle. brought to dealership wednesday. they were unable to find the problem (no code) or duplicate the problem. (also an issue with an intermittent problem with the power side door popping off but not power opening). both electrical issues have occured since the five star dealership corrected an electrical problem with my power gatelift popping off but not power opening) i have called chrysler directly about technical service bulletins issued on both items and the advance service information 02-018/nhtsa#10000327 relating to the problem with the power side door and/or liftgate. even with providing this information, the problem cannot be fixed until they get a code. i have exhausted my progress with chrysler in their assistance with the proper diagnosis of the problem so i could pay to have the correct component replaced. my option is to pay $50 per diagnostic check by the dealer regardless of whether the vehicle codes the problem and no assurances as to the number of diagnostic checks it may take to produce the code, so i filed a complaint with chrysler customer assistance which is handled in house. when asked what department handles complaints, i was told chrysler customer assistance. i clarified that is the same department title as to which i was speaking with, it was explained that customer assistance has many departments, which are not given titles, and that they are not allowed to provide names of whom would be handling the complaint, nor would anyone follow up with me. the circles begins! *nm | |||
| 10/26/2005 | 55850 | 3 | 10/11/2001 |
| (1)events leading up to the failure we have a 2002 chrysler town and country with approximately 56,000 miles. on 26 october my malfunction/check engine light came on. all routine and recommend maintenance has been done. due to concerns that it was transmission related, i had it towed to the dealer. they stated the problem was the upstream o2 sensor. the upstream o2 sensor was replaced, the engine controller was updated and the engine controller was updated with the latest software. the vehicle was returned to me on 28 october and the next day the malfunction/check engine light came on again. i returned to the dealer, and was told it was the catalytic converter , which was replaced with my vehicle being returned to me on 01 november. on thursday 10 november, the malfunction/check engine light came on for a third time. (2) failure and its consequences, and the third time the malfunction/check engine light came on, i took it back to the dealer on 11 november. this time i was told it was a torque converter/ transmission issue. this time, i was told the torque converter failed. the transmission was removed and a broken low reverse accumulator snap ring was discovered. this required an overhaul of the transmission and replacement of all seals and clutches, and the replacement of the snap ring. (3) what was done to correct the failure; i.e, parts repaired or replaced (and if old part is available) overall in the last three weeks, on my a 2002 chrysler town and country, the following has been done: 1-the upstream o2 sensor was replaced, the engine controller was updated and the engine controller was updated with the latest software. 2- the catalytic converter was replaced. 3- the transmission was overhauled and all seals and clutches were replaced and the replacement of the snap ring. *nm | |||
| 01/04/2004 | 15785 | 5 | 01/18/2002 |
| Vehicle would sputter then stall while driving at highway speeds. *ph three attempts were made to resolve the problem with no success. *jb | |||
| 10/10/2002 | 1 | 10/28/2003 | |
| Today my chrysler t&c broke down on me. i was very upset that this happened to me it's not even 1 year old yet. i had to leave it at the dealer over the weekend and that is our only vehicle. i tried to get a rental but they wanted to charge me a $50.00 deposit when we would usually pay a $5.00 one not only that, i have a service contract with chrysler and my own auto insurance it's sad to know that i had to find a ride home, and find someone to pick up my kids from school while i was stranded waiting for the tow truck to arrive. i dont think this is fair to me because we paid a pretty penny for all the extra coverage 7yr. or 7000 miles and to get treated this way...please someone help!! thank you *la | |||
| 08/23/2003 | 5000 | 3 | 07/28/2002 |
| Check engine light keeps coming on. it will turn-off later, and then return. usually after driving in reverse. had it repaired at a five-star dealer three times.*ak | |||
| 1000 | 8 | 04/15/2002 | |
| Lincoln town and country would stall when shifting. *mr around 1k miles the vehicle had become hard to shift and would stall. the consumer had taken the vehicle for a recall and felt it was a mistake because the vehicle did not run the same since. on a few occasions moisture filled the vehicle as far back as the middle seats. when the vehicle stopped in the street or at idle it seemed as if the timing was slow. the vehicle was shifted into neutral and smoothed out. the consumer also heard a noise in the motor which turned about 1700-1750 rpm's, and a loud sound had come from the engine area. (the noise had become intermittent) while traveling, the consumer viewed smoke and or steam in which they were unsure of where it was coming from but when they looked under the hood everything looked fine. the dealer was unable to fix the problem. the consumer thought that something was wrong with the a/c but not sure because of other noises. the vehicle also needed a muffler and a resonator. *scc *jb | |||
| 06/30/2003 | 1 | ||
| While driving at any speed and air conditioner is on engine will shut down. dealer has inspected several times/ changed sensor/ computer/ module, and still problem still recurring. *ak | |||
| 05/09/2003 | 6 | ||
| The check engine light constantly illuminated, and each time the dealer told the consumer the problem was fixed. *jb | |||
| 04/30/2002 | 6962 | 6 | 12/21/2001 |
| Multiple oil leaks during a 7 month period from 4/02-1/03 for a total of 6 reported times returned to dealership. dealer has installed several new parts including oil filter adapter o-ring, oil filter adapter, adapter seal, oil cooler (twice), hose to oil cooler/adapter. since 6 reported leaks and last repair on 1/15/03, have noticed 1 or 2 drops of oil on garage floor, but i am not certain it is fixed for good. currently we are in arbitration through the ncds because of this and other repairs repeatedly performed. *jb | |||
| 08/05/2002 | 1300 | 12 | 07/01/2002 |
| The vehicle stalled without warning. *jb as the consumer pulled into the parking space, the vehicle stalled without warning, then the vehicle was placed in park, restarted, and continued into the parking space. on another occasion the vehicle into reverse, the vehicle stalled without warning, restarted the vehicle, placed in drive and stalled again. there was an intermittent click noise when the pedal is depressed, the a/c fan noise, the suspension felt loose and leaned to left, uneven tire wear, clunk noise in the front end when coming to a stop, when turning, and pulling into a parking space, the tires meet a resistance,the gas pedal vibrated, and there was a groaning noise in the steering wheel and or the engine when turning or when in reverse. the motor mount was installed incorrectly and was repositioned properly. scc | |||
| ENGINE AND ENGINE COOLING - ENGINE - GASOLINE | |||
| 11/01/2001 | 4 | 09/19/2001 | |
| While driving vehicle would stall out, the problem is intermittent. contacted dealer. *ak *yd | |||
| ENGINE AND ENGINE COOLING - ENGINE - GASOLINE - BELTS AND ASSOCIATED PULLEYS | |||
| 02/07/2003 | 1 | 01/14/2002 | |
| Enigine noise - high pitched squealing. dealer has replaced the belts, belt tensioner, air conditioner pump, alternator, power steering pump, but the problem continues. this has been going on for over a year! | |||
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM | |||
| 02/19/2009 | 91774 | 1 | |
| Exhaust manifold leak between manifold and head on the front of the engine. cost:$140.15. *tr | |||
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM - MANIFOLD/HEADER/MUFFLER/TAIL PIPE | |||
| 12/11/2004 | 30000 | 1 | 10/22/2001 |
| Thick white smoke was coming out of the back of the van - it had a burning smell. people on the highway were moving away from us because of it. we brought it to our mechanic and he said that the tubes that feed antifreeze to the back of the van (to heat the back) were all rotted, and leaked antifreeze all over the exhaust. he said it was a result of poor manufacturing. the car is a 2002 chrysler town & country and only has 30,000 miles on it. the warranty just ran out 2 months ago.*ak | |||
| 1000 | 8 | 04/15/2002 | |
| Lincoln town and country would stall when shifting. *mr around 1k miles the vehicle had become hard to shift and would stall. the consumer had taken the vehicle for a recall and felt it was a mistake because the vehicle did not run the same since. on a few occasions moisture filled the vehicle as far back as the middle seats. when the vehicle stopped in the street or at idle it seemed as if the timing was slow. the vehicle was shifted into neutral and smoothed out. the consumer also heard a noise in the motor which turned about 1700-1750 rpm's, and a loud sound had come from the engine area. (the noise had become intermittent) while traveling, the consumer viewed smoke and or steam in which they were unsure of where it was coming from but when they looked under the hood everything looked fine. the dealer was unable to fix the problem. the consumer thought that something was wrong with the a/c but not sure because of other noises. the vehicle also needed a muffler and a resonator. *scc *jb | |||