Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SEAT BELTS | |||
| 04/14/2006 | 62000 | 1 | 11/01/2001 |
| Dt*: the contact stated both middle row seat belts intermittently come unlocked. when the seat belt is buckled there is not an audible click. the seat belt becomes unlocked without warning and is free of debris. the dealership has been alerted. *ak updated 05/04/06. *jb | |||
| 02/02/2005 | 38000 | 2 | 10/12/2004 |
| Dt: the consumer stated 2002 chrysler town & country was having problems with the air bag light staying on and off for about 5 months. the consumer took the vehicle to the dealership to have the airbag light fixed, and they informed him that the light was on due to the seat belt left tensioner being defective. the dealership replaced the whole unit on the seat belt tensioner. the cost was $150.75 for the consumer to have this repaired. the consumer felt that it was chrysler's responsibility to reimburse him for the cost. the consumer stated that this was a safety issue. the consumer was very unhappy that chrysler did not reimbursing him for the repairs. the consumer was an employee of chrysler, he worked at a manfacturing plant in michigan and had only purchased chrysler vehicles for 34 years. the consumer discussed this issue with chrysler. they advisd him call nhtsa. *ak | |||
| 08/17/2004 | 10000 | 6 | 11/26/2001 |
| The air bag light illuminated and the transmission shift lever shifted from drive to neutral while driving. *nm there was an explosion while the vehicle was in motion. the engine light had come on, the transmission went into park, the gear shifter lever didn't move, the gas pedal worked fine but had frozen up in the park position. the air bag did not work and the seat belt didn't work. *sc *jb | |||
| 01/01/1901 | 0 | ||
| Generation 3 seat belts may be dangerous. *cb | |||
| 04/15/2003 | 21000 | 4 | 10/30/2001 |
| While driving at 35 mph consumer's son heard a loud popping sound coming from the steering column. moments later, the driver lost control of the vehicle and collided with a guard rail on the driver's side. the seat belts were worn, and the air bags did not deploy however, there were no injuries . before the collision the consumer heard ticking sound coming from the steering column. also, there was a tsb concerning this problem. the vehicle was taken to the dealer once before the collision and once after the collision. vehicle was repaired by the dealer, but the problem still persisted. *ak *mr in june 2003 the consumer had a problem with a major draw on the engine with the heat or a/c running. the consumer was told that the compressor was replaced so the a/c and the heater would work properly. the consumer had explained to the service dealer that there was a problem with the steering and the mechanic suggested that this wasn't a dangerous problem. (following this service visit, the consumer's son experienced the above accident) the consumer had also found that the warranty work for the steering hadn't been completed. recall#10010414 *sc | |||
| 04/28/2003 | 20000 | 1 | |
| The seat belt unfastened while the vehicle was in motion, and there was no indication of a problem. *jb | |||
| SEAT BELTS - FRONT - ANCHORAGE | |||
| 12/01/2001 | |||
| Based upon the reported safety defects with the gen 3 seatbelts when can he nhtsa to do something or will we have to wait for more people to die like with firestone before something is done. *ak | |||
| SEAT BELTS - FRONT - BUCKLE ASSEMBLY | |||
| 03/01/2004 | 1 | 11/16/2001 | |
| I would like to see diamler chrysler recall the gen3 safety belts installed in their vehicles. i currently drive a 2002 town and country van with these belts securing my 2 children. *ak | |||
| 06/21/2002 | 1500 | 4 | |
| Airbag light keeps coming on while driving. dealer keeps telling me it is fixed. passenger slider keeps sticking when cold, it does not open by remote. child seat belt has had to be replaced, and still does not latch well. | |||
| 04/28/2002 | 2 | 11/01/2001 | |
| Rear seat belt latch around child car seat will mysteriously unbuckle. proper installation of the car seat has been verified several times but latch seems to unbuckle after normal movement of my child in the seat. my research into this issue revealed that chrysler installed gen iii latches in the rear of our van even though there is evidence showing that they are unsafe. this is a very frightening situation and i will be contacting the dealer to try and negotiate replacement of all rear seat latches in this vehicle. i hope that these latches will be recalled before someone else gets injured.*ak | |||
| SEAT BELTS - REAR | |||
| 11/20/2006 | 1 | ||
| It has come to my attention that generation 3 seat belts may release accidentally in a crash. i unfortunately have these in my car where my three kids sit. it amazes me how little pressure it takes to release these belts and how exposed the buttons are. i can see why it would very easily come undone if bumped by something or someone in a crash. *jb | |||
| 06/07/2002 | 03/19/2002 | ||
| The seat belts in my 2002 chrysler town and country have come undone 4 times in the rear seat while enduring normal driving conditions. i now have an infant in the seat and it is very visual how the infant seat could hit the restraint latch in the seat belt in normal driving conditions or in an impact. *nlm | |||