Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STRUCTURE - BODY | |||||
| 2301004 | 09/09/2004 | 2301004A | 10006965 | Passenger compartment floor water leak. *tt this bulletin supersedes bulletin 23-010-04 dated 04-29-04. *tt | 05/20/2004 |
| 2300403 | 01/31/2003 | 2304102 | 10000869 | Power sliding door and / or power liftgate will pop off but not power open. *tt | 04/02/2003 |
| 2301402 | 03/18/2002 | 634074 | Subject regarding quarter window weatherstrip loose. *slc | 09/27/2002 | |
| STRUCTURE - BODY - DOOR | |||||
| 02018 | 10/09/2002 | 10000327 | Power sliding door and/or power liftgate will pop off but not power open. *tt | 02/24/2003 | |
| 2303601 | 12/14/2001 | 628308 | Subject regarding power sliding door reverses direction during the power close cycle, false obstacle detection. *tt | 03/07/2002 | |
| STRUCTURE - BODY - DOOR - HINGE AND ATTACHMENTS | |||||
| 2302007 | 09/27/2007 | 2302007A | 10022182 | Power sliding door adjustment and diagnosis aid. *kb updated 10/26/07. *nj | 07/19/2007 |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE | |||
| 08/01/2002 | 2 | 07/01/2002 | |
| The fuel gauge did not give the correct reading. *jb the mileage indicator fluctuated. the fuel leak detection pump hose was replaced due to broken parts. scc | |||
| STRUCTURE - BODY | |||
| 01/15/2013 | 160000 | ||
| Tl-the contact owns a 2002 chrysler town and country. the contact stated that the passenger's side sliding door would not unlock manually or automatically. the vehicle was not inspected by a dealer or an independent mechanic. the manufacturer was not contacted. the failure mileage was approximately 160,000. the current mileage was approximately 160,200. kmj | |||
| 01/15/2013 | 160000 | ||
| Tl-the contact owns a 2002 chrysler town and country. the contact stated that the passenger sliding door would not unlock manually or automatically. the vehicle was not inspected by a dealer or an independent mechanic. the manufacturer was not contacted. the failure mileage was approximately 160,000. the current mileage was approximately 160,200. tb | |||
| 04/15/2003 | 28000 | ||
| My new town and country (2002) has been rusting since day one. it was finally painted slightly under warranty at 28,000m on tailgate where it was bubbling. i continued to complain but it fell on deaf ears. the inside of the doors were photographed but nothing done. the undercarriage is completely rusted. it has holes in the body all around and bubbling is seen everywhere. it should not be doing this per local body shops and even dealer but no one will do anything. i am furious. chrysler only thanked me for my comments. has 68,000 on it now and has been cared for. has no resale value due to its condition and the other issues yet paid a mint. | |||
| 04/12/2005 | 32400 | 4 | 08/02/2002 |
| Body panels at the top of the van are separating at 4 places near the pillar joints on both the driver and passenger sides. body gaps are approximately 1 -2 mm wide and 3 inches long, located adjacent to rubber seals on the van's roof panel.*ak two chrysler dealers have reviewed the problem. dealer 1 (olathe jeep chrysler in olathe ks) suggested the problem was created by a collision, but van has not been in one. dealer 1 offered to seal the panel separations, but offered no further explanation. dealer 2 (jay wolfe chrysler jeep in lee's summit mo) referred the problem to a partnering body shop operated by a ford dealership. the ford body shop stated that the panels are separating due to a manufacturer's adhesive defect and should be repaired under dealer's warranty. we are scheduled to have work done within the next week. i am reporting only to start a file in case others have similar problems. | |||
| 12/20/2001 | 11/01/2001 | ||
| Chrysler left an opening in the body of the van that has allowed mice to enter the interior of the van, causing damage to the seat belts and leather interior upholstery. nests have been made under the seats and in the glove compartment. van has less than 800 miles and was purchased on nov. 24, 2002.*ak | |||
| STRUCTURE - BODY - DOOR | |||
| 02/12/2005 | 42000 | 1 | |
| The rear right sliding door failed. consumer was concerned about exiting from vehicle in an emergency. *ak | |||
| 09/26/2003 | 1 | ||
| Sliding door fell off. *jb | |||
| 05/15/2004 | 1 | 01/06/2002 | |
| 2002 town and country power sliding door safety concern.*mr the consumers child reached down to grab a falling book as the consumer opened the power sliding door. the mechanism which operates the door is exposed and the child right hand accidentally contacted the unprotected equipment . the child sustained a bruise and laceration of the nail and tip of the middle finger. the consumer believes the vehicles should be recalled in order to cover the mechanism. *nm | |||
| 02/07/2003 | 8500 | 4 | |
| Power passenger sliding door does not operate correctly and will not close and latch fully. on original complaint november 1, we were told an updated control module was in the works upon checking recently the other service writer said he knew nothing of any update. on february the 7 while driving over 20 mph the power sliding door began to operate as if the door was opening, the doors were locked at the time. on february 28, we took the van in for oil an change, and reported the door problem, then the service writer said an update to repair was in the works. she then suggested that the power doors be disconnected for now until an update is completed. the service writer said we have had lots of complaints about the doors operating this way, this does seem to be an unsafe condition and the answer for the service department is to suggest it be disconnected indicates it is wide spread.*jb | |||
| 11/26/2002 | 1 | 03/01/2002 | |
| Vehicle was impacted on the left (driver's) side mid section by a vehicle traveling at approx. 45 mph. as a result of the impact, the right (passenger's) side sliding door fully opened. there was no physical or structural damage sustained by the right hand sliding door. the door functioned properly after the crash. all doors were locked at the time of impact. the vehicle is equiped with electric assisted (motorized) sliding doors on both sides. it is unknown if the door opened electrically or as a result of a mechanical latching failure. dt | |||
| 03/01/2002 | 1 | ||
| Consumer stated that there was a wind noise on the right sliding door area while driving between speeds of 45-50. *yh | |||
| 05/12/2002 | |||
| Remote control for power tailgate was activated in garage and forced garage door to open half way, resulting in damage to the door and tail gate. dealer and manufacturer were notified. feel free to provide any further information.*akl | |||
| STRUCTURE - BODY - HATCHBACK/LIFTGATE | |||
| 11/17/2006 | 74000 | 1 | 07/04/2006 |
| Dt*: the contact stated the rear lift gate opened on its own intermittently. the dealership adjusted the latch, cleaned the sensors, and lubricated the cables, but the problem persisted. updated 12/28/06. *jb | |||
| 10/16/2006 | 64290 | 2 | 09/27/2006 |
| 10am, driving at a low rate of speed, slowing to turn left, i suddenly lost power steering and had to manual make the turn (very difficult). the van was also hesitating, like it would stall. i regained full power and power steering after 10 seconds +/-. noon, same day, accellerating <35mph, uphill, same problem occurred with the exception that after power steering failure, i completely stalled in the road and had to restart the vehicle. brought to dealership wednesday. they were unable to find the problem (no code) or duplicate the problem. (also an issue with an intermittent problem with the power side door popping off but not power opening). both electrical issues have occured since the five star dealership corrected an electrical problem with my power gatelift popping off but not power opening) i have called chrysler directly about technical service bulletins issued on both items and the advance service information 02-018/nhtsa#10000327 relating to the problem with the power side door and/or liftgate. even with providing this information, the problem cannot be fixed until they get a code. i have exhausted my progress with chrysler in their assistance with the proper diagnosis of the problem so i could pay to have the correct component replaced. my option is to pay $50 per diagnostic check by the dealer regardless of whether the vehicle codes the problem and no assurances as to the number of diagnostic checks it may take to produce the code, so i filed a complaint with chrysler customer assistance which is handled in house. when asked what department handles complaints, i was told chrysler customer assistance. i clarified that is the same department title as to which i was speaking with, it was explained that customer assistance has many departments, which are not given titles, and that they are not allowed to provide names of whom would be handling the complaint, nor would anyone follow up with me. the circles begins! *nm | |||
| STRUCTURE - BODY - HATCHBACK/LIFTGATE - HINGE AND ATTACHMENTS | |||
| 07/10/2005 | 10000 | 30 | 06/01/2002 |
| Dt: airbag light came on without deployment. took vehicle to the dealer, who repaired the air bag. consumer stated dealer did not say what the problem was. about a year ago this happened , and currently air bag light illuminated periodically and stayed on for a few seconds and then went off. took vehicle back to dealer, and no repairs were made. currently, the liftgate light was on. consumer did not know why the light came on. consumer had a repair done to latch on rear automatic liftgate, but the light still stayed on while driving-this was covered under an extended warranty-there was a recall on the 2003 chrysler town and country minivans, but this was a 2002 model. this was fine for about a day after leaving the dealer, but started coming on again. *ak | |||
| 01/29/2003 | 6000 | 1 | 04/29/2002 |
| The automatic liftgate would open by itself intermittently from a stop position while driving or while the vehicle was shift into drive. vehicle is at the dealer , and they are unable to locate the cause of the problem.*ak | |||