Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM | |||||
| 2400702 | 08/05/2002 | 635697 | Subject regarding air conditioner temperature differential (stratification) between left and right front panel outlets. *tt | 10/30/2002 | |
| 2400802 | 08/12/2002 | 635694 | Customer may complain that the hvac drain water leaks under passenger side carpet. *tt | 10/30/2002 | |
| 2400302 | 03/18/2002 | 634129 | Subject regarding poor rear air conditioner performance - low output from headliner vents. *slc | 09/27/2002 | |
| VISIBILITY - REARVIEW MIRRORS/DEVICES - EXTERIOR | |||||
| 2301502 | 04/01/2002 | 2302701 | 634077 | Subject regarding outside rearview mirror glass replacement. *slc | 09/27/2002 |
| 2302701 | 09/21/2001 | 2303400 | 625650 | Subject regarding outside rearview mirror glass replacement. *tt | 11/30/2001 |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VISIBILITY | |||
| 01/12/2011 | |||
| My heater fan only comes on when i turn the knob to high, the same thing happens to my sisters town and country there must be a defect here because the garage stated that these vehicles are known for that. it is winter and i cannot afford to fix this on my own,and if there is a defect chrysler should replace the part. it gets cold when i have to turn the knob down, i heard there is a card of some sort behind the glove box. how easy is this problem to fix. also my rear wiper spring is faulty is there a recall on this. | |||
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM | |||
| 01/14/2007 | 71000 | 15 | 02/06/2006 |
| Tl* - the contact owns a 2002 chrysler town and country. the vehicle | |||
| VISIBILITY - GLASS, SIDE/REAR | |||
| 09/28/2012 | 63000 | 1 | |
| While traveling north bound on m-24, (telegraph rd.), my left rear quarter panel window exploded. the temp. at the time was aprox. 65 deg.s road condition was smooth. the window was open at the time of the explosion. after checking the internet concerning this problem, it did not take long to find hundreds of people who experienced the exact same thing. all of these incidents involved all years from 2001 to 2012. why hasn't anything been done about this problem? *tr | |||
| 06/23/2004 | 44000 | 1 | 12/31/2002 |
| While driving at 60 mph the passenger side rear vent window separated from the vehicle, breaking off from the front bolts and the motor arm. the window was not vented at the time of the separation. the full window landed on another vehicle's windshield, shattered, and impacted a third vehicle. the local dealer would not intervene as the van had 44,000 miles on it, over the 36,000 mile warranty. the police were called but a report was not filed as there were no injuries. costs for repair included $640 to my vehicle, $1800 to the second vehicle, and unknown to the third.*ak | |||
| 09/04/2004 | 32750 | 1 | |
| While driving left rear quarter panel window exploded out of the frame without incident. there were 5 passengers in the vehicle at the time of incident. *ak *tt | |||
| 04/03/2004 | 1 | 06/15/2002 | |
| While driving our back window just exploded. it's a 2002 chrysler town and country ex touring edition. we immediately stopped the vehicle and there was no evidence of anything hitting the window and the window was bowed out. we did file a police report with the columbus police department.we called ricart chrysler, where we purchased the vehicle, and was told the warranty only covers 12 months and was told it was probably heat build up (it was 57 degrees that day) or a stress fracture. which i would assume to be a defect as we did nothing to cause the window to explode.*ak | |||
| 49100 | 2 | ||
| The rear hatch door window shattered into pieces, cause unknown. this has occurred once before and happened again within a two week repair. ph | |||
| VISIBILITY - POWER WINDOW DEVICES AND CONTROLS | |||
| 10/16/2006 | 64290 | 2 | 09/27/2006 |
| 10am, driving at a low rate of speed, slowing to turn left, i suddenly lost power steering and had to manual make the turn (very difficult). the van was also hesitating, like it would stall. i regained full power and power steering after 10 seconds +/-. noon, same day, accellerating <35mph, uphill, same problem occurred with the exception that after power steering failure, i completely stalled in the road and had to restart the vehicle. brought to dealership wednesday. they were unable to find the problem (no code) or duplicate the problem. (also an issue with an intermittent problem with the power side door popping off but not power opening). both electrical issues have occured since the five star dealership corrected an electrical problem with my power gatelift popping off but not power opening) i have called chrysler directly about technical service bulletins issued on both items and the advance service information 02-018/nhtsa#10000327 relating to the problem with the power side door and/or liftgate. even with providing this information, the problem cannot be fixed until they get a code. i have exhausted my progress with chrysler in their assistance with the proper diagnosis of the problem so i could pay to have the correct component replaced. my option is to pay $50 per diagnostic check by the dealer regardless of whether the vehicle codes the problem and no assurances as to the number of diagnostic checks it may take to produce the code, so i filed a complaint with chrysler customer assistance which is handled in house. when asked what department handles complaints, i was told chrysler customer assistance. i clarified that is the same department title as to which i was speaking with, it was explained that customer assistance has many departments, which are not given titles, and that they are not allowed to provide names of whom would be handling the complaint, nor would anyone follow up with me. the circles begins! *nm | |||
| 07/03/2006 | 55000 | 2 | 03/13/2006 |
| The power windows in the chrysler mini vans, are very bad, they go bad very often. the power window motor goes out very often. leaving the window either up or down. or will not work at all . cheap design. *nm | |||
| 06/17/2006 | 95374 | 1 | 03/01/2003 |
| Front driver side window on 2002 chrysler town and country stop rolling up. i reviewed owner comments from a website on how to get the window to roll up, which was by slamming the door while holding the button in the up position. need to do it numerous times to get it to roll up. this website http://www.autosite.com/content/research/forums/index.cfm/action/posts/fid/1650 had numerous complaints on the same issue as i had concerning this window mechanism. *nm | |||
| 08/01/2004 | 2 | ||
| Driver and passenger power window motor failures. they worked off and on several months before the actual complete failure. often not rolling up in the rain, extreme heat, and high ozone days creating heath dangers and major driving distractions to children and adult passengers. chrysler needs to recall these window motors. there are several websites with hundreds of owners complaining of the same problem. it is bad business for chrysler to continue to lie and cover this up. the replacement parts are extremely over priced considering the obvious defect. chrysler needs to be held accountable for this and other defects that seem to be overwhelming the majority of town and country owners. *nm | |||
| 1 | |||
| Consumer found that passenger's side window did not roll down when depressing window button. dealership serviced vehicle, and noticed motor needed replacement.*ak | |||
| VISIBILITY - WINDSHIELD | |||
| 08/01/2002 | 1 | ||
| Consumer was in motion when a loud explosion was heard and realized the passenger side slider window had just shattered and the vehicle was full of glass. consumer hopes the chrysler corporation will reimburse for monies paid for repairs. *jg | |||
| 08/23/2002 | 1 | 05/01/2002 | |
| Right front passenger side window exploded into vehicle without window being hit.contacted dealer.*ak *slc | |||
| VISIBILITY - WINDSHIELD WIPER/WASHER | |||
| 08/17/2006 | 59000 | 1 | 05/02/2004 |
| Dt*: the contact stated while driving 65 mph in heavy rain, the windshield wipers locked up in the middle of the windshield and stopped working. the contact was able to pull over and managed to unlock the wipers. after unlocking the wipers, the only wiper working was the passenger side. the contact was able to drive out of the rain. the dealership was contacted. the driver side wiper was strippeed and had to be replaced. updated 11/21/06. *jb | |||
| 01/20/2003 | 11200 | 3 | 05/10/2002 |
| Windshield washer spray nozzles froze during low temperature conditions causing serious visibility problems on highway due to salt spray. extra heavy duty 'red' solution had been used, supposed to be good for -30 degrees f. it appears that the position of the spray nozzles, and perhaps the position of the reservoir tank do no benefit from the heat of the engine or defrosters. | |||