Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| AIR BAGS | |||
| 05/08/2012 | 123000 | ||
| Tl* the contact owns a 2003 chrysler town country. the contact was exiting a parking lot and crashed into another vehicle. the air bags did not deploy. there were no injuries. the vehicle was taken to the dealer for diagnosis where the dealer stated that the air bag sensor was not activated. the contact stated that the air bag senor was never turned off. the manufacturer was not contacted. the failure mileage was 123,000 and the current mileage was 123,510. | |||
| 05/08/2012 | 123000 | ||
| Tl- the contact owns a 2003 chrysler town country. the contact was exiting a parking lot and crashed into another vehicle. the air bags did not deploy. there were no injuries. the vehicle was taken to the dealer for diagnosis where the dealer stated that the air bag sensor was not activated. the contact stated that the air bag senor was never turned off. the manufacturer was not contacted. the failure mileage was 123,000 and the current mileage was 123,510. kmj | |||
| 05/08/2012 | |||
| Tl- the contact owns a 2003 chrysler town country. the contact stated while coming out a parking lot to make a left turn. another vehicle which had the turning sign to make a right turn and kept going straight causing the contact to crushed in to the middle apart of the vehicle. the air bags did not deployed. the vehicle was taken to the dealer for diagnosis. the dealer stated that the senor of the air bag was not on. the contact stated that the air bag senor where never turned off.the manufacture was not contacted. the failure mileage was 123,000 and the current mileage was 123,510.jp | |||
| 10/10/2011 | 80200 | ||
| Tl- the contact owns a 2003 chrysler town and country. the contact stated that the air bag warning light remained illuminated. the vehicle was taken to a local mechanic who performed a diagnostic but was unable to generate a failure code. the manufacturer denied assistance with the repair. the vehicle was not repaired. the failure and the current mileage was 80,200. kmj | |||
| 10/10/2011 | 80200 | ||
| Tl-the contact owns a 2003 chrysler town and country. the contact stated the air light remained illuminated. the vehicle was taken to the local mechanic who performed a diagnosed that was unable to locate a failure code. the manufacturer denied assistance with the repair. the vehicle was not repaired. the failure and the current mileage was 80,200. li | |||
| 03/07/2011 | |||
| Air bag light stays on. | |||
| 08/01/2010 | |||
| After ignition air bag light comes on. will go off intermitently, but for the most part it is on all the time! 2003 t & c lx with a 3.8 engine. | |||
| 01/15/2010 | 91800 | ||
| Air bag light stays on after starting van. | |||
| 07/10/2008 | 91000 | 1 | |
| On july 10, 2008 we noticed that our airbag light would come on when we took a corner, but it would go off as we drove straight. it kept doing this for about three weeks and then the air bag light stayed on continually and the horn stopped working. we had it checked out and was tolded it was the air bag clock spring. we talked to the chrysler dealership and was told that this year was not under the recall for the airbag clock spring. *tr | |||
| 06/17/2008 | 1 | ||
| My 2003 chrysler town & country van was sitting in my driveway and in park i was getting ready to back up and the airbags deployed all of them. i was in the van myself. i have first degree burns on my chin and chest area and bruises on my chest and a burn ion my right arm. *tr | |||
| 05/31/2007 | 1 | ||
| Air bag light illuminated. already recalled on previous chrysler minivans, but not the 2003 town and country. dealer will be happy to remedy the problem (for $90). *tr | |||
| 01/21/2007 | 58914 | 5 | 02/14/2003 |
| Tl* the contact owns a 2003 chrysler town & country mini van. while driving 35 mph the contact lost steering power and control of the vehicle after driving on an icy patch on the highway. the contact tried to turn right into the direction of the skid but the steering wheel locked and it would not move. due to the steering locking the vehicle spun to the rear end and hit an embankment. the vehicle crashed into a ditch and rolled over 3 times and returned to the upright position. the front driver's side tire blew out and the airbags didn't deploy. the seat belts did not secure the contact and the passenger. the contact and passenger were transported by ambulance to the nearest hospital due to their injuries. there was a previous recall on the vehicle campaign# 04v386000 with steering, hydraulic power assist; hose, & piping connections. the contact stated that after the recall the failure occurred and the recall was honored. the contact called the dealer on several occasions for steering related problems. the failure mileage was 58,914.*ak | |||
| 12/24/2006 | 47300 | 4 | 12/20/2002 |
| Possible defect 2003 chrysler t & c limited - air bag failure - offset left front crash at approx. 25 mph - all air bags failed to deploy - force was strong enough to break left front axel and upper control arm. dealer notified of problem. *nm | |||
| 10/14/2004 | 2 | ||
| While driving, the srs light appeared on the dashboard and remained on. the consumer drove to the dealer for an inspection. the mechanic informed the consumer that a sensor needed to be replaced. please fill in additional information. *jb | |||
| 09/23/2003 | 38000 | 11/13/2002 | |
| Spontaneous deployment of airbags without warning while driving at 55mph on a clear highway. no braking, turning or sudden movements of the vehicle were involved and i did not hit anything. this occurred sep 23, 2003. vehicle-2003 chrysler town&country van. no previous accidents with this car and it was serviced regularly. i received minor injuries but did require medical attention. no one else was in the car. it was less than 1 year old. chrysler immediately sent this to their legal dept, stalled the investigation, refused to give me any explanation or any guarantee it would not occur again if i accepted the vehicle back. they made me a ridiculous offer and have refused to repair the car without a release of liability statement from me. they are threatening toclose the file. | |||
| AIR BAGS - FRONTAL | |||
| 05/03/2010 | 120789 | ||
| On monday, may 3, 2010, i was driving my 2003 chrysler town and country mini-van and made a right turn into a parking space as the passenger side airbag abruptly exploded out of my dashboard. no impact prompted the malfunction of the airbag. whatever caused the passenger side bag to explode did not activate the driver's side air bag. the incident was investigated by our insurance company and the authorized dealership for chrysler to confirm that no impact had occurred. the seatbelts were not affected in anyway. according to service center at the dealership the following is what caused the malfunction: detailed repair quote dated 5/13/2010. air bag control module, r&r 01/03 side performed diag test -- found dtcs in the system for active passenger squib 2 curcuit open-checked wiring -- no visible wiring problem seen -- also found passenger squib 1 circuit shorted together - - needs wiring harness-module-instrument pad and airbag pn the passenger side. we have not had an independent expert investigate the above finding to confirm its accuracy. we have been diligent in our request for assistance from the chrysler case representative. the representative from the chrysler investigations department informed us on may 13 that chrysler did not feel the malfunction was due to a manufacturing defect and therefore we would not receive any compensation. we have not been offered compensation from the authorized dealer either. the owner's manual does not have any instructions for the vehicle owner to have the air bag, air bag sensor module, squib wiring, clock spring wiring, or any other related items checked and maintained on a regular basis. we feel the authorized dealer had the opportunity for firsthand knowledge of the condition of these items from our regular maintenance visits, and should have been diligent in assessing them given previous manufacturer recalls for the same issues on other model years. | |||
| 12/07/2009 | 120000 | 1 | |
| My front air bags deployed while driving the vehicle at 30mph under normal conditions and were not triggered due to impact of the front bumper. additionally, the air bags only partially inflated and would not have provided full protection had there been a frontal impact. i am concerned that the manufacturer has not been able to tell me why this occurred nor have they expressed much interest in understanding why it occurred. fortunately, there were no injuries as a result of this incident. *tr | |||
| 10/11/2004 | 17000 | 2 | 05/17/2003 |
| I came to a stop - 3 other cars in front of me. i was driving a 2003 town & country van. was hit in the rear by a pick up truck going around 40-45 miles per hour. when he hit my drivers seat went back and broke. i was then thrown forward thru my seat belt and uptowards the windshield. he he me again (car jerked and i went back) seat broke - air bag never deployed. have severe neck problems - torn disk in lower back - pain all down the right side of my body constantly - never sleep - seen doctors waiting for injections. if that doesn't work next step is surgery. why did my seat break - if it didn't i probably wouldn't have such medical problems. if my child was sitting behind me, they would have been crushed, paralized, killed. seats should withstand crashes. airbags should also have been deployed. close to $10,000 in rear and front damages. something should have worked. *ak | |||
| 01/20/2004 | 90000 | 1 | |
| While driving at 35 mph vehicle was involved in frontal collision. upon impact, front air bags did not deploy. driver sustained minor injuries. *ak | |||
| AIR BAGS - FRONTAL - SENSOR/CONTROL MODULE | |||
| 09/03/2007 | 48 | 06/21/2003 | |
| Air bag sensor light occasionally stays on after starting engine and also lights up randomly during operation of vehicle. occurs at least once a month. *jb | |||
| 07/30/2007 | 47000 | 15 | 07/30/2007 |
| Tl*the contact owns a 2003 chrysler town and country. while driving 20 mph, the air bag warning light illuminated. while driving 60 mph, the air bag warning light dimmed. the vehicle has not been inspected by a dealer. nhtsa campaign id number 07v192000 (air bags:frontal:sensor/control module) for the 2005 chrysler town and country was referenced. the failure mileage was 47,000 and current mileage was 48,430. updated 01/07/08. *lj updated 12/12/07 *tr | |||
| AIR BAGS - SIDE/WINDOW | |||
| 01/22/2005 | 45 | 1 | 07/01/2003 |
| We were hit broadside by a vehicle that ran a stop sign on the passenger side. we are equipped with side airbags that failed to deploy. chrysler investigated and stated the airbags operated correctly and gave us no contact information to discuss this with them. my wife received hip and back injuries.*ak | |||