Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ELECTRICAL SYSTEM | |||||
| 0800505 | 01/29/2005 | 10012260 | Power liftgate (plg) service. *tt | 02/23/2005 | |
| 2100804 | 10/16/2004 | 2100804A | 10008383 | Malfunction indicator lamp (mil) illumination -diagnostic trouble code (dtc) p1776 solenoid switch valve latched in lr position. *mj this bulletin replaces 21-008-04 dated june 1, 2004. *tt | 07/29/2004 |
| 0803403 | 03/02/2004 | 0800804 | 10007592 | New spark plug for 2.4l engine. *mj | 07/02/2004 |
| 0800504 | 02/03/2004 | 10005995 | Erroneous actuation of horns, headlamps, and parking lamps while vehicle is parked. *tt | 04/05/2004 | |
| 0800604 | 02/17/2004 | 10005994 | Instrument panel illumination. *tt | 04/05/2004 | |
| 1802303 | 06/20/2003 | 10002041 | Battery light illumination, erroneous diagnostic trouble code (dtc) p1594. *tt | 08/12/2003 | |
| 0802103 | 04/27/2004 | 0801504 | 10002040 | Vehicles not equipped with anti-lock brake system (abs) brakes may have the abs, brake, and trac off lamps illuminated on the instrument cluster or vehicles not equipped with sentry key immobilizer (skim) may have the security/vta lamp illu | 08/12/2003 |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ELECTRICAL SYSTEM | |||
| 08/05/2012 | 150000 | 1 | |
| First the dashboard lights went down to o i was going 65 mile per hour when the lights on the dashborad said 0 as if i didnot have gas in the car it said i was going 0 miles per hour when in fact i was going 65 with three children and too adult in the car all of a suttin the car starts operating again this went on for severial miles i was afraid for my life as well as the people who was in the car at the time a finally got home and then the car went dead. *tr | |||
| 08/05/2012 | 150000 | ||
| First the dashboard lights went down to o i was going 65 mile per hour when the lights on the dashborad said 0 as if i didnot have gas in the car it said i was going 0 miles per hour when in fact i was going 65 with three children and too adult in the car all of a suttin the car starts operating again this went on for severial miles i was afraid for my life as well as the people who was in the car at the time a finally got home and then the car went dead | |||
| 11/02/2011 | 190688 | ||
| 11/2/11 while parked & running idle, van shuts off and all power is lost. after 15 min the van finally starts. however, after driving 200 feet it loses power again. road side service jumps the battery, all seems to operate normally. over the next couple of days the same thing happens many times. 11/8/11 a new battery is installed. (starter & alternator pass tests) new battery van still losses power when running idle parked/in operation(at traffic light). frequency increases and eventually van loses power/ stalls while driving. at times van is able to start up right away, other times it has to sit for a few min. some warning or indication that system may fail, van may shutter a bit/rpm gage needle fluctuates wildly. another new glitch, the door power locks and power door locks alarm. power door locks stop working 2/12. fuse is replaced. problem is fixed temp, locks stop working days later. fuse is removed and reseated. power locks work but only for a short period of time. this process is repeated several times. battery cable is taken off in hopes of resetting power module but upon reconnecting cable, battery has no life. end result, battery is replaced, tests are run again on starter/alternator, they pass. van runs okay for about a day, locks stop working again. next door open alarm and interior lights are set off repeatedly. as of today all issues are still present but seem to come and go. service/repairs since april 2011, brake system flush 2-11, coolant system 2-11, tune up 2-11, oil/filter 2/11, reconditioned trans/ rebuilt torque converter 4/11, muffler 5/11, solonid and evap harness 6/11, oil/filter 7/11, gaskets/lower intake manifold 9/11, raditor 9/11, rear cooling hose 9/11, battery 11/11, thermostat 11/11, intake manifold and valve cover 11/11, crank shaft position sensor 11/11, oil/filter 11/11, fuel filter 2/12, tune up 2/12, oil/filter 2/12, battery 3/12 | |||
| 07/23/2011 | 150000 | ||
| Tl* the contact owns a 2003 chrysler town and country. while driving approximately 65 mph, the vehicle stalled without warning. the vehicle was towed to an independent mechanic where the mechanic advised that the wiring harness caught on fire and would have to be replaced. the vehicle was not repaired. the approximate failure mileage was 150,000. | |||
| 07/23/2011 | 150000 | ||
| Tl- the contact owns a 2003 chrysler town and country. while driving approximately 65 mph, the vehicle stalled without warning. the vehicle was towed to an independent mechanic where the mechanic advised that the wiring harness caught on fire and would have to be replaced. the vehicle was not repaired. the approximate failure mileage was 150,000. kmj | |||
| 09/15/2001 | |||
| Tl- the contact owns 2000 chrysler town and country. the contact was driving 20 mph when the heat was activated the smell of fuel emitted from the vehicle. the contact also stated the keys failed to remove from the ignition. the vehicle was towed to a private mechanic. the mechanic confirmed there were problems with the ignition . the manufacturer was contacted. the vehicle was not repaired. the failure and current mileages were unknown. rds | |||
| 03/07/2011 | |||
| Air bag light stays on. | |||
| 04/01/2010 | 75000 | ||
| Dash board instrumentation failure and additional engine issues. fuel gauge pegged. tachometer and other gauges fluctuating, engine falters and stalls, all warning lights illuminate, radio becomes intermittent. car alarm activates and will not shut off. low voltage to dashboard cluster circuit board. instrument error codes e400.1, e100.1, e100.3, e100.4, e100.5 dealership can not diagnose or repair issues, which happen while driving, often the car stalls and will not restart in traffic. numerous internet reports of same problem by many people. (see edmunds.com, under town & country electrical problems) suggested repairs are re-soldering of circuit board cold solder joints in cluster board, and replacement of the cluster board. recommend a safety recall of town & country's and voyagers from 2000-present to inspect for this issue. | |||
| 01/17/2011 | 159631 | ||
| Electrical system failure: all gauges, speedometer, fuel, battery, temp, rpm failed to work, windshield wipers, turn signals, headlight control ability failed to work. heating and air conditioning also failed to work. vehicle would start or remain running, mirrors, radio, steering, pedal electrical continued function. headlights / taillights came on automatically - no ability to turn off, except with ignition switch. repaired by disconnecting battery for five minutes, reset system all functions restored to normal. safety issue: loss of windshield wipers / brake lights / unknown if airbags system affected. | |||
| 11/14/2010 | 103000 | ||
| Chrysler town & country, 2003 103,000 miles electrical problem symptoms 1. battery light comes on intermittently, several times an hour. 2. digital displays on dash board flicker and then steady followed by: 3. speedometer and tachometer needles jump. 4. sound only, on radio drops out for 1-2 seconds, every couple of minutes. 5. fuel level alarm goes off and false low level indicated. 6. vehicle periodically won't start, but after second try starts normally. 7. speedometer needle pegs against back of stop pin, all else returns to normal operation. 8. acceleration is slow to respond, lags about a second. 9. periodically misses and tries to stall at highway speed, during acceleration. 10. abs and brake light frequently illuminate. recently had rear brakes rebuilt, and complete replacement of front brake system at 90,000 miles. 11. cycle restarts when usong turn signals, turning on headlights or a/c. 12. able to reset instrument cluster buy holding in trip milage reset after shutdown, but problem recurrs. same problem now 1 year old. no technician can figure it out. remains in this condition for days or weeks, then everything returns to normal operation. sometimes it is normal for a few days then the cycle restarts. it always follows the same order of events. | |||
| 11/02/2010 | 91036 | ||
| 2003 chrysler town&country randomly stalls at highway speeds causing loss of control . brought the van to several mechanics who can not find mechanical problem say it is in electrical harness, now van is not worthy of driving is this the junk mopar is selling to the public for top dollar. or is it just another american made clunker. | |||
| 01/09/2010 | 89000 | ||
| Tl-the contact owns a 2003 chrysler town and country. the contact started the ignition and attempted to activate the headlights; however, the headlights would not operate. in addition, the instrument panel and entire electrical system failed to function properly. the vehicle was taken to an authorized dealer for diagnosis on two separate occasions and they were unable to locate the problem. the vehicle was taken to an independent mechanic where the front control module, body control module and light switch module were replaced. the repair corrected the electrical problem and the vehicle was able to operate normally. the failure mileage was 89,000. js | |||
| 04/01/2008 | |||
| A few months after purchasing our 2003 town and country we noticed that the speakers would not work whenever it rained. we took the car in severfal times and reported this problem and they told us that they could not find the problem and to bring the van back to the dealership as soon as we hear the speakers go out. it sounds like a reasonable request but we can't take the van back to them as soon as it rains we need to be available to a back up vehicle and we would still have to bring it back for an appointment. it is a year later and we are still driving with a vehicle that has speakers that go out every single time it rains. we were told that this problem is covered under the electrical warranty which is wonderful but we need this item to be repaired the sound is very distracting and can happen at any moment during a downpour and can startle you as you try to focus on the road. | |||
| 07/17/2009 | 99700 | 1 | |
| Our 2003 chrysler town and country ex model which has been well maintained with periodic maintenance, was being driven at highway speed when the engine began to shudder and engine light illuminated. a strong odor of gasoline was present, so the van was towed to a local garage. the original diagnosis was a bad fuel injector (at 99,700 miles, not totally abnormal). we had a new injector installed, however on the way home the same issue recurred. the shop then said the computer gave a huge list and was likely defective. we had the car towed to the local chrysler dealer. at the dealer, they agreed, and replaced the computer, however the problem was still present. the electrical technician, then spent 2 days tracing the problem. as it turns out there were about 8 or 9 of the 12 wires in the fuel injector wiring harness were bare and shorting together causing the car to run badly, and polluting the oil with fuel in the process. there is an obvious bend in the wire at the point where the bare wires were in the harness. this harness is hidden from view by a protective sleeve, and there were no cuts in the sleeve. the dealer stated that our van provided them with the information needed to fix 3 other vans they couldn't fix before. the bare wiring ruined our pcm, and in the presence of the extra fuel vapors, was extremely dangerous, basically a bomb waiting for the right spark. because this problem was found in other vehicles, and it is a major safety issue, i believe it warrants investigation, and a possible recall for all vans with this same engine harness. chrysler was no help in resolving the issue, which in my view was either an installation error or faulty part. although, there was no external property damage, the faulty part cost me $1400.00 in repairs and the loss of use for 2 1/2 weeks. the wiring harness is available at my home, and i will be happy to send it upon request. *tr | |||
| 08/08/2008 | 100000 | ||
| Tl*the contact owns a 2003 chrysler town and country. as the contact was placing her child into a restraint system, the passenger side sliding door (equipped with the safety lock mechanism) failed to recognize that a passenger was in between the door. as a result, the door slammed onto the contact's arm. she suffered moderate damage to her upper arm, including a broken blood vessel. secondly, she noticed that the driver's side sliding door would sporadically open, even while the vehicle was in motion. she took the vehicle to the dealer, but they could not duplicate the failure. the contact is in the process of notifying the manufacturer. the failure and current mileages were 100,000. | |||
| 07/10/2008 | 78000 | 1 | |
| Electrical issue with multiple items like, wipers, door locks, windows, automatic doors, dome lights, dash lights etc... vehicle has had several issues with intermittent electrical shorts at different times. i have taken it to the dealer on several occasions and spent thousands of dollars but the problem keeps returning and never gets fixed. no my passenger window will not work and the passenger door button on the side post doesn't work. *tr | |||
| 05/25/2008 | 35000 | 1 | |
| Started vehicle, and headlights and taillights began flashing. headlight switch did not affect this. turning off ignition did not stop problem. only disconnecting battery stopped flashing. this would be an extremely dangerous situation if driver was moving at night. this needs to be a recall, as many similar problems exist and chrysler know about hem, see topix.com. *tr | |||
| 01/13/2008 | 86000 | 2 | 04/01/2007 |
| Had a tire blow out on front drivers side. the blown tire ripped out the body wiring harness and the integrated power module of the vehicle causing ultimate power failure. the wires were shredded and wrapped around the rim. we strongly believe that this is a design flaw by chrysler allowing the wiring harness of the vehicle to be placed directly over the wheel well. this cause failure of the brake system, and total loss of all power to the vehicle. *tr | |||
| 05/17/2007 | 53900 | 6 | 12/21/2003 |
| Car engine shutdown in traffic but would restart. engine shutdown at highway speeds and jump started without turning key. plastic wire insulation burning smell noted when returned to driveway. vehicle delivered to dealer for diagnosis and repair. tech report verified broken and corroded wire in wiring harness: upon inspection found fault code p1389 no asd relay output voltage at pcm & p1388 = auto shutdown relay control circuit. removed d pcm wire harness and found asd output from pcm being lost. traced bn/wt wire from pcm connector to ipm. found wire cut and full of corrosion. cut out bad section of wire and spliced new section in. reinstalled all components are verified repairs. vehicle is performing as designed. *tr | |||
| 01/25/2007 | 115000 | 8 | |
| Tl*- the contact owns a 2003 chevrolet town and country. while driving at 65 mph the vehicle stalled. the dealer diagnosed the vehicle and installed a transmission carrier, but indicated that the fuel injection pump could also be the cause of the failure. this incident occurred for three weeks and continued to occur after being repaired. the failure occurred when the vehicle was hot or cold. the contact stated that there were no warning indicator lights when the stalling occurred. however, when the vehicle lost power the oil light indicator was lit. the contact felt unsafe driving the vehicle due to the frequent stalling incidents, including one that occurred at 1 am. updated 2/22/2007 -now the vehicle exhibits a rough start condition. the steering had become very tight and makes noise. the radio will not play and the vehicle cuts off when it is on. transmission problems. the horn will not sound. rear wipers stopped working. *nm | |||
| 10/07/2005 | 30 | 02/01/2003 | |
| I own a 2003 chrysler voyager. i am having electrical problems that cause me not to be able to run my air conditioner along with my radio. i am also having problems with my power windows, windshield wipers, and headlights when my air conditioner is on. *nm | |||
| 06/15/2005 | 25725 | 2 | 07/31/2003 |
| All lighting goes out. head lights, instruments,side markers.brake lights. makes for a very dangers situation at not being able to see when driving at night or bad weather conditions | |||
| 04/16/2003 | 24 | 03/15/2003 | |
| I read the complaint about 2001-2002 chrysler town&country mimi vans having a problem with dimming headlights. i have the same problem with my 2003 town & country, when i hit the breaks i can visably see that all of the lights dim and flicker. i reported this to the dealer and they stated that this was normal and there was no problem. i do not have the exact date it started but it happens everyday. | |||
| 08/09/2004 | 22000 | 1 | 01/14/2003 |
| Over 20 miles per hour, car pauses for more than a normal minivan period of time, prior to accelarating. also noise is heard coming from below minivan, when accling., that was not present up till a couple of months ago. dealer service station claims that minivan was tested and pause in accl. is normal. noise still be checked out. if slow gaps in accl. are normal, than why did this not happen for first year we owned the minivan? we've had recalled power steering hose changed as per recall instructions, power steering had, prior to recall, made extreme noises at times that were not normal, hose replacement seems to have solved that particular problem. also, in past year and a half, had problem was a/c, and also defective fuel pump. finally, when purchasing the 2003 limited own & country, was told by ref. material, the write-up sales lit., & the dealer, that the memory unit could have the power adjustable pedals programmed into it for my wife & i's different settings, after 3 attempts and a module replacement by service shop, to link adj. pedals with memory switch, now they state that our 2003 model was not equipped to control the pedals with mem. settings?? we really thought when purchasing the town & country limited, that we were getting a top-notch, quality minivan for the near $40,000 we saved up to buy it!*ak | |||
| 07/03/2003 | 17 | 05/03/2003 | |
| The vehicle would not start. the consumer had to use the battery from another vehicle. *la the consumer started to have problems with a rattle in the door, the brakes squeaked, the air and heating would go up by itself, the back automatic hatch was not working and would come open while the vehicle was in motion, there was a loud grinding when the vehicle was placed in reverse due to a faulty accumulator and the check engine light had come on due to the transmission solenoid pack, there was a roaring sound when the vehicle was in motion, the passenger side seat belt was tangled and the drivers side seat belt retractor was faulty, a component was loose in the drivers seat back, there was noise in the sliding door on the right side, the brakes smelled smokey and were scrubbing, the clip on the cup holder was broken and the battery kept dying and would not hold charge. *sc *jb | |||
| 04/22/2004 | 2990 | 4 | 05/19/2003 |
| (1) no event leading to failure (2) upon entering vehicle driver side and sitting down occasionally either right or left slider door will open. does not seem to happen until i am seated, though that may be coincidental as i open door and sit in one motion. is of no real consequence but i am concerned that situation will only get worse. (3) have not gone to dealership with problem yet. only drive vehicle on occasion that is 3000 miles in first year. i will be making an appointment but must get day off work. *ak | |||
| 01/06/2004 | 1 | ||
| While driving and without warning all doors will open and lock intermittently. driver took vehicle to the dealer for analysis, and mechanic replaced the computer.*ak | |||
| ELECTRICAL SYSTEM - ALTERNATOR/GENERATOR/REGULATOR | |||
| 02/11/2008 | 80000 | 7 | 06/19/2006 |
| Tl*the contact owns a 2003 chrysler town and country. the contact stated that the brakes squeaked and pulsated when depressed. all of the brakes and rotors were replaced. the air conditioner compressor made a grating and scraping sound and was replaced, along with the alternator. the contact was afraid to remove the key from the ignition because it would take ten minutes of jiggling to get it back in and start the vehicle. the vehicle would make a clunking noise when shifting into gear. the cylinoid was replaced. the gasket and seal on the water pump and the accessory belt were replaced. the contact was informed that the water pump needed to be replaced within six months. the liftgate was replaced as well. the following recalls were referenced: nhtsa campaign id numbers 03e053000 (fuel system, gasoline), 04v386000 (steering: hydraulic power assist hose, piping and connections), 05v134000 (latches:locks:linkages:hatchback/liftgate lock), and 06e022000 (service brakes, hydraulic). the current and failure mileages were 80,000. updated 04-02-08 *bf the water pump needed to be replaed after 1 year and 8 months. the transmission solenoid and seperpentin belt were replaced. | |||
| 08/27/2005 | 25000 | 1 | 09/27/2003 |
| Dt: consumer purchased a new vehicle in 2003 and since then there have been numerous problems. over the weekend, while driving 45 mph the consumer applied brake pressure because she was approaching a red light and discovered there were no brakes. the brakes were mushy/loose and went to the floor. they were not responding to pressure. the consumer pumped brakes in up and down motion and they activated, but were weak in their response. the consumer was able to stop just barely missing another vehicle. consumer drove vehicle about a mile to the dealership, who stated that master cylinder failed and would have to be replaced. a new master cylinder was ordered. however, the parts have not yet arrived. consumer wished to file a complaint at this time even though she did not know the outcome of this repairs. this was the first time this happened with the brakes. *ak the consumer experienced transmission problems since the vehicle was purchased and the alternator was replaced. *jb | |||
| ELECTRICAL SYSTEM - BATTERY | |||
| 04/21/2007 | 89955 | 4 | 10/04/2003 |
| I own a 2003 chrysler town & country that i purchased new in oct. of 2003 from mortiz in fort worth, texas. since purchasing this van it has been used for mostly long distance trips and has been serviced regularly. at the end of january 2007 my transmission solenoid pack started leaking. on feb. 15, 2007 i bought a new solenoid pack from madison square chrysler in huntsville, alabama. i installed this item myself being that all that was involved was unbolting the old one and installing the new one. on feb. 20, 2007 with mileage of 87918 i had the transmission fluid flushed by the above mentioned dealer as well as oil change and maintenance checks. on feb. 28, 2007 the check engine light came on. i returned to the dealer on march 1, 2007 with mileage of 87990 for another round of service costing $1033.42. on april 21, 2007 with mileage of 89955 i had complete transmission failure with my two children in the van. i have not taken any action at this time to get this resolved because i cannot afford to pay for a new or rebuilt transmission. *jb | |||
| 08/08/2003 | 6 | ||
| Liftgate suddenly popped open without warning while driving. the dealership indicated that they were going to replace the tailgate module and that should correct the problem. *ak the van wouldn't start and no problem was found, the battery was replaced, the vehicle did not start again and a new battery was installed, the liftgate module was replaced and the battery leaked and left a powdery substance on the concrete. *sc *jb | |||
| ELECTRICAL SYSTEM - FUSES AND CIRCUIT BREAKERS | |||
| 08/28/2003 | 500 | 20 | 07/27/2003 |
| About a month after i purchased my new town & country limited. a fuse has been blown for about 20 times. from what i can see some system stop working or malfunction including radio/cd electric doors a/c electric lock. it is possible that there are more malfunction system that i can't detect. *nm | |||
| ELECTRICAL SYSTEM - IGNITION | |||
| 02/11/2008 | 80000 | 7 | 06/19/2006 |
| Tl*the contact owns a 2003 chrysler town and country. the contact stated that the brakes squeaked and pulsated when depressed. all of the brakes and rotors were replaced. the air conditioner compressor made a grating and scraping sound and was replaced, along with the alternator. the contact was afraid to remove the key from the ignition because it would take ten minutes of jiggling to get it back in and start the vehicle. the vehicle would make a clunking noise when shifting into gear. the cylinoid was replaced. the gasket and seal on the water pump and the accessory belt were replaced. the contact was informed that the water pump needed to be replaced within six months. the liftgate was replaced as well. the following recalls were referenced: nhtsa campaign id numbers 03e053000 (fuel system, gasoline), 04v386000 (steering: hydraulic power assist hose, piping and connections), 05v134000 (latches:locks:linkages:hatchback/liftgate lock), and 06e022000 (service brakes, hydraulic). the current and failure mileages were 80,000. updated 04-02-08 *bf the water pump needed to be replaed after 1 year and 8 months. the transmission solenoid and seperpentin belt were replaced. | |||
| ELECTRICAL SYSTEM - WIRING - FRONT UNDERHOOD | |||
| 12/13/2004 | 48565 | 6 | 08/25/2003 |
| 2003 town and country lxi did not start after successfully operating vehicle earlier in the day. jumped vehicle and then drove to establish battery power. vehicle stalled when going into reverse, then again at 40 mph this happened on a total of six different occasions. vehicle had lost charge the next morning and had to be jumped to get to dealership. technician could not duplicate problem, no codes to report upon first inspection. service attendant took vehicle for a drive and experienced stalling while reversing vehicle and then again when accelerating above 40 mph. eight individual codes have been identified. and the dealership wants more money to reach a diagnosis on this intermittent problem. nhtsa has 5 records of this exact problem. vehicle has 48,000 miles to date. when will manufactures stand behind a product and offer assistance to fix an obvious defect??????? what recourse does a consumer have after spending significant $$$ to invest in a top of the line product???? i am amazed how the dealership bends over backwards to get you to sign on the dotted line when purchasing but leaves you hanging when there is a need. this is five star qualities and service??? *ak | |||
| ELECTRICAL SYSTEM - WIRING - INTERIOR/UNDER DASH | |||
| 08/01/2005 | 50500 | 2 | 03/15/2003 |
| Dt: the caller said the warning lights on dashboard will come on and the speedometer and the tachometer will stop working. she said that sometimes she has to pull off the road and turn the vehicle off to get the lights to go off, and sometimes they will not start. she said occasionally vehicle will lose power when the lights come on and she gets off the road. dealer replaced the computer module, but it did not fix the problem. manufacturer told her they have not seen this problem with any other van. dealer and manufacturer do not know what is the cause of the problem is and they can't fix it. the dealer told the caller that other vans were brought in for this problem, but the caller's vehicle was taken to dealer for this problem three times.*ak | |||
| 05/03/2004 | 1 | 04/08/2004 | |
| Contact states: chrysler, town and country lx, had this vehicle for a little over a year. the entire dash controls will not work. second time this has happened, this has been fixed, but it has happened again. the vehicle misfires when it start,s and rpm gauge moves up and down. since march the vehicle has been taken to the dealer, stoltz of st mary's, four times. service manager said it was fixed yesterday, yet it still wasn't fixed. the service man said he didn't know what was wrong with the vehicle. it is still under the warranty.*ak *nm | |||