Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STRUCTURE | |||||
| 0703 | 07/01/2003 | 10003811 | Procedure to remove the instrument panel when servicing the front blower motor without removing the hvac assembly. update. *tt | 10/31/2003 | |
| STRUCTURE - BODY | |||||
| 2301004 | 09/09/2004 | 2301004A | 10006965 | Passenger compartment floor water leak. *tt this bulletin supersedes bulletin 23-010-04 dated 04-29-04. *tt | 05/20/2004 |
| 2300103 | 01/17/2003 | 10000910 | Upper body seam seal water leak. *tt | 04/03/2003 | |
| 2300403 | 01/31/2003 | 2304102 | 10000869 | Power sliding door and / or power liftgate will pop off but not power open. *tt | 04/02/2003 |
| STRUCTURE - BODY - DOOR | |||||
| 02018 | 10/09/2002 | 10000327 | Power sliding door and/or power liftgate will pop off but not power open. *tt | 02/24/2003 | |
| STRUCTURE - BODY - DOOR - HINGE AND ATTACHMENTS | |||||
| 2302007 | 09/27/2007 | 2302007A | 10022182 | Power sliding door adjustment and diagnosis aid. *kb updated 10/26/07. *nj | 07/19/2007 |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE | |||
| 05/26/2010 | 180000 | ||
| Tl*the contact owns a 2003 chrysler town and country. while starting the vehicle, the gauges on the instrument panel malfunctioned and the windshield wipers began to function in the off position. when she began to drive, the vehicle completely lost power. the failure occurred 10 times. the vehicle was then taken to the dealer who stated that a mouse chewed on the wiring in the engine. the vehicle was being repaired by the dealer when the complaint was filed. the failure and current mileages were 180,000. | |||
| 07/03/2003 | 17 | 05/03/2003 | |
| The vehicle would not start. the consumer had to use the battery from another vehicle. *la the consumer started to have problems with a rattle in the door, the brakes squeaked, the air and heating would go up by itself, the back automatic hatch was not working and would come open while the vehicle was in motion, there was a loud grinding when the vehicle was placed in reverse due to a faulty accumulator and the check engine light had come on due to the transmission solenoid pack, there was a roaring sound when the vehicle was in motion, the passenger side seat belt was tangled and the drivers side seat belt retractor was faulty, a component was loose in the drivers seat back, there was noise in the sliding door on the right side, the brakes smelled smokey and were scrubbing, the clip on the cup holder was broken and the battery kept dying and would not hold charge. *sc *jb | |||
| STRUCTURE - BODY | |||
| 12/02/2011 | 120000 | ||
| First incident 12/02/2011, approx 10:00am, temperature approx 40 degrees f, located new richmond, oh 45157 - while sitting at stop sign rear window/glass exploded leaving a (approx) 1 foot high by 4 foot wide hole in center of glass. rear glass was completely cracked/spidered all throughout window. rear defrost not on. police called to scene, looked in and around vehicle but not objects found that might have hit the window. just exploded on its own. no prior replacement as far as we know. window replaced and paid for by insurance company under comprehensive coverage.second incident 12/11/2011, 8:00pm, temperature 34 degrees f, located new richmond, oh 45157 - van parked in front of home. heard a small explosion with glass shattering. found rear window/glass exploded again almost exactly as it did before. temperature 34 degrees f. size of hole is about the same (approx) 1 foot high by 4 foot wide hole in center of window. no objects found around or inside the van that may have struck the rear window/glass. will contact insurance company in the morning. | |||
| STRUCTURE - BODY - HATCHBACK/LIFTGATE | |||
| 07/10/2004 | 12000 | 6 | 01/04/2003 |
| Rear hatch would lock - but not be secured. several times, during acceleration, rear hatch would open - exposing occupants to outside - as well as forcing driver to stop vehicle in high speed areas (especially freeway on-ramps). two previous notifications to the dealership were of no help. finally fixed end december 2004. driver's power window failed completely. two trips to dealership (for what was intermittent at time) gave me a silicone grease that i am still wiping off the window every time that i use. finally fixed december 2004. also, experiencing the much mentioned noises from the front end. the power steering noise (dealer says normal) and a crunching / clicking sound that sounds like a bad cv joint or at least a broken suspension piece. unresolved as of picking up from dealer today. chrysler service is not very impressive. i have never dealt with a car company that could explain away so many abnormalities as being normal. *jb | |||
| 06/21/2004 | 31000 | 2 | |
| On 2 separate occasions hatchback popped open by itself. the second time this failure occurred hatch back hit a brick wall in a parking lot. the rear windshield and windshield wipers broke. the dealership was contacted, but didn't provide any assistance.*ak | |||
| 08/08/2003 | 6 | ||
| Liftgate suddenly popped open without warning while driving. the dealership indicated that they were going to replace the tailgate module and that should correct the problem. *ak the van wouldn't start and no problem was found, the battery was replaced, the vehicle did not start again and a new battery was installed, the liftgate module was replaced and the battery leaked and left a powdery substance on the concrete. *sc *jb | |||
| 02/18/2003 | 4213 | 3 | 11/29/2002 |
| The rear tail gate popped wide open on freeway and the dog jumped out. the dealer mechanican found that the rear latch was latched without the gate closed and there was no warning light on the dash. cause: incomplete latch release. pawl switch failure. *sc | |||
| STRUCTURE - BODY - HATCHBACK/LIFTGATE - HINGE AND ATTACHMENTS | |||
| 02/04/2010 | 80335 | 1 | |
| Liftgate was open, closed on its own and window exploded. window glass was everywhere.. *tr | |||
| 07/05/2004 | 1 | ||
| Liftgate tended to pop open it on its own. the light inside the dashboard indicated that the liftgate was not open when this occurred. took vehicle to dealer for a checkup, but the cause was undetermined.*ak | |||
| 05/14/2004 | 38000 | 2 | |
| While driving hatchback intermittently opened. no warning light shown before or after the incident. dealership was notified, reprogramed the lift-gate module did not resolve the problem. a new latch mechanism was installed a week ago and the problem has not re-occurred. | |||