Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STRUCTURE - BODY | |||||
| 2301004 | 09/09/2004 | 2301004A | 10006965 | Passenger compartment floor water leak. *tt this bulletin supersedes bulletin 23-010-04 dated 04-29-04. *tt | 05/20/2004 |
| STRUCTURE - BODY - DOOR - HINGE AND ATTACHMENTS | |||||
| 2302007 | 09/27/2007 | 2302007A | 10022182 | Power sliding door adjustment and diagnosis aid. *kb updated 10/26/07. *nj | 07/19/2007 |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE | |||
| 02/03/2008 | 119000 | 1 | 03/01/2004 |
| Drivers side power sliding door was closed and we were driving down the road. when the door caught fire and started blowing sparks on to my 2 year old strapped in a car seat. by the time i stopped the vehicle, got out, and tried to open the door it would not open. i had to run to the other side and open the other sliding door. i then, had to reach across my other daughter to unbuckle my baby girl. it was taken apart and revealed that the electric door latching system caught fire and froze the door shut. this was revealed to chrysler and they denied they have a problem. *tr | |||
| STRUCTURE - BODY - DOOR | |||
| 12/05/2011 | 119000 | ||
| Tl* the contact owns a 2004 chrysler town country. while parked, the contact attempted to open the rear passenger side sliding door but it would not open manually or electronically and the door could not be opened from the interior or exterior of the vehicle. the vehicle was not taken to the dealer for diagnostic testing. the contact stated that he was a mechanic and had inspected the vehicle. the contact found that the electronic door actuator would have to be replaced. the vehicle was not repaired. the approximate failure mileage was 119,000. | |||
| 06/07/2005 | 28500 | 1 | 02/28/2004 |
| Dt: 2004 chrysler town and country mini van, the sliding door on the drivers side opens and closes by its itself while the consumer driving on the road. the dealer said they could not find the problem. *jb *nm | |||
| STRUCTURE - BODY - HATCHBACK/LIFTGATE | |||
| 05/07/2008 | 35000 | 1 | |
| Sporadically, my rear hatch will fail to open. it tries to release, but something catches, and it closes. other times it functions properly. this happens whether i use the remote button on the key or the button in the van. this has happened many times, and when it does, i just have to open the hatch manually. it will always close with the key or button. *tr | |||
| 05/15/2007 | 52000 | 20 | 01/15/2005 |
| Tl*the contact owns a 2004 chrysler town and country. the vehicle's doors, including the rear hatch, are automatically closing. the side doors closed without warning and the contact is unable to stop them when someone is entering the vehicle. on five attempts, the dealer unsuccessfully diagnosed the failure. one month ago, after engaging the keyless release to open the rear hatch, it hesitated, lowered, and reopened to full capacity. on another occasion, the rear hatch would not close. the dealer notified a technician who advised the contact to close the door manually. after several attempts, the passenger had to remove the arm to close the hatch. during a scheduled appointment to replace the tires and repair the hatch, the dealer replaced the arm without repairing it and stated that it was operating normally. on may 14, 2007, the hatch was stuck in the up position and after turning the vehicle on and off, it closed. on may 15, 2007, after engaging the button to open the hatch, it fully extended and closed on its own without warning. the hatch hit her child in the head causing a minor injury. the dealer and the manufacturer stated that they do not issue recalls and advised her to call nhtsa. the contact will schedule another appointment with the dealer to make the necessary repairs. the engine size was unknown. the current mileage is 54,669 and failure mileage was 52,000. | |||