Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STRUCTURE | |||||
| 04024 | 10/20/2004 | 10010566 | Incorrect floor mats, non-stow 'n go seating. rapid response transmittal #04-024. *tt | 12/01/2004 | |
| STRUCTURE - BODY | |||||
| 2300205 | 01/14/2005 | 10012340 | Upper body seam seal appearance concern water leak. *eh | 02/25/2005 | |
| 2301704 | 02/25/2006 | 2301704 | 10007917 | 3rd row seat front leg will not retract. *mj *tt | 07/15/2004 |
| STRUCTURE - BODY - DOOR - HINGE AND ATTACHMENTS | |||||
| 2302007 | 09/27/2007 | 2302007A | 10022182 | Power sliding door adjustment and diagnosis aid. *kb updated 10/26/07. *nj | 07/19/2007 |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE | |||
| 11/09/2009 | 36000 | 1 | |
| When attempting to change a tire on my 2005 chrysler town & country i dropped the tire from under the body of the car as designed. reaching under the vehicle from the passenger side i put my hand over the top of the tire and pulled it toward me. my hand became wedged between the tire and the exhaust pipe resulting in second degree burns to the top of my hand. *tr | |||
| 03/07/2008 | 1 | 06/01/2007 | |
| My 3 year old son had his fingers closed completely in the sliding passenger door. the door was fully latched with his little fingers caught in them. *tr | |||
| 10/22/2007 | 1 | 05/18/2004 | |
| Edge of sliding door under the scuff plate is razor sharp causing severe cut to dog resulting in approximately 15 sutures. local dealership compared my vehicle to a 2005 t/c on their lot and found the identical razor sharp edge. this problem can happen to child, adult and to dogs entering vehicle. *tr | |||
| 08/30/2007 | 37600 | 1 | 06/28/2004 |
| My complaint is paint related. on the rear bumper in several different locations the paint has pealed off the bumper. no other spot has paint popping off. i was told that this can happen if the area is not clean and prepared correctly. received 12/12/07 64200. the service writer was eager to inform me my vehicle was out of warranty (40,123 miles, 38 months old). paint does not peel off if the preparation is done correctly. i am very dissapointed chrysler was quick to dismiss their responsibility. this is not a case of scratches or dings. updated 12/12/07 *tr | |||
| 04/01/2007 | 35900 | 4 | 12/21/2005 |
| In march/apr 2007 we noticed a white stain that has appeared on the floor by the navigator seat. we assumed we spilled something and we cleaned it up with a household carpet cleaner. a few weeks later the stain has appeared again. we removed the floor mat in the area to find out that the stain extended now significantly. we cleaned it out again and monitored it. upon closer monitoring, we observed that the area kept getting wet when the ac unit was on. after removing the soggy carpeting and keeping the engine on with the ac on during a humid day, it was evident that the condensed water was leaking inside the vehicle causing the carpet to mold. we drove our kids around in a moldy car for 4 months now. we did not know it was mold until closer inspection. the youngest had a continuous congestion during this period that we blamed on the daycare. unfortunately he was the only one getting continuously congested. once we noticed it was actually mold, we put a towel over the area (with the carpet removed). every night we would leave the van with doors and windows open and attempt to dry as best as we could the area. after taking the vehicle to the mechanic, they informed us that it is an expensive repair and they advised us to contact daimlerchrysler. we contacted daimlerchrysler (ref 16513172) about having the issue fixed under the warranty. we exceeded the 36,000 warranty mileage by 1,280 miles. even though we explained that it takes time for mold to develop in order to notice the issue, daimlerchrysler refused to help us. we plan on taking the vehicle to a dealer and having it resolved, but meanwhile we would like to let other people know of our issue. also, the vehicle has already had 2 recalls and one major repair. in 2 years of ownership this would be our 4th major repair for a vehicle that is only 2 years old and has only 37280 miles on it. | |||
| STRUCTURE - BODY | |||
| 12/24/2012 | 70000 | ||
| Tl -the contact owns a 2005 chrysler town & country. the contact stated that the rear lift gate was opened when it abruptly closed on the contact independently and without warning. the contact mentioned that he was pinned between the liftgate and the vehicle and as a result, he sustained injuries to his back. the vehicle was not taken to the dealer. the manufacturer was not made aware of the failure. the vehicle was not repaired. the vin was not available. the failure and current mileage was 70,000. | |||
| 12/24/2012 | 70000 | ||
| Tl -the contact owns a 2005 chrysler town & country. the contact stated that the rear lift gate was opened when it abruptly closed on the contact independently and without warning. the contact mentioned that he was pinned between the liftgate and the vehicle and as a result, he sustained injuries to his back. the vehicle was not taken to the dealer. the manufacturer was not made aware of the failure. the vehicle was not repaired. the vin was not available. the failure and current mileage was 70,000. kmj | |||
| 12/24/2012 | 70000 | ||
| Tl -the contact owns a 2005 chrysler town & country. the contact stated that while taking some things out of the back of the vehicle, the rear lift gate close independently and without warning. the contact mentioned that he was pinned in between the lift gate and as a result, he sustained back injuries. the vehicle was not taken to the dealer. the manufacturer was not made aware of the failure. the vehicle was not repaired. the vin was not available. the failure and current mileage was 70,000. pm | |||
| 10/01/2005 | 5000 | ||
| Tl-the contact owns a 2005 chrysler town and country. the contact stated that the vehicle experienced brake failure numerous times. the most recent failure occurred while driving through an intersection at approximately 25 mph and the brakes failed to engage. the contact was able to coast the vehicle into a parking area and was able to stop buy engaging the emergency brake. the brake pad and tires were replaced at 18,000 miles, the strut was replaced at 5,000 miles, and the rotors were replaced at 28,000 miles however, the failure was not corrected. the steering wheel made a grinding noise and was hard to turn. in addition, the doors could not be unlocked automatically or manually and sometimes the doors opened independently while driving. the vehicle was towed to the dealer who inspected the vehicle and stated that the brake master cylinder exhibited oil consumption therefore, the vehicle was unsafe to drive and they could not complete the vehicle inspection. the failure mileage was 5,000 and the current mileage was 48,800. kmj | |||
| 10/01/2005 | 5000 | ||
| Tl-the contact owns a 2005 chrysler town and country. the contact stated that the vehicle experienced brake failure numerous times. recent failure occurred while driving through an intersection at approximately 25mph the brake failed to engage. the contact was able to coast the vehicle into a parking area brought the vehicle to a stop by engaging the emergency brake. the vehicle brake pad and tires were replaced at 18,000 miles, the strut was replaced at 5,000 miles, and the rotors were replaced at 28,000 miles however, the failure was not corrected. the vehicle steering made a grinding noise and was hard to turn; the doors could not be unlocked automatically or manually and sometimes the doors opened while driving. the vehicle was towed to the dealer inspected the vehicle and stated that the brake master cylinder had oil consumption therefore the vehicle was unsafe to drive and they could not complete the vehicle inspection. the failure and current mileage was 48,800. li | |||
| 06/29/2012 | 158022 | ||
| At approximately 11:30pm on june 29, 2012, our 2005 chrysler town and country that we purchased on june 11, 2012 from a dealership was parked in our driveway when we heard a loud explosion outside the house. upon investigating, we found the rear windshield of the minivan was shattered and had exploded out. assuming it was vandalism, we notified police to file a report, but the police would not file a report because they were certain the window blowing out had been caused by pressure change due to temperature. the high temperature on june 29 was 94 degrees fahrenheit in northeast ohio. the van was parked in the shade all day until approximately 8:30pm, when i drove it with the front windows down, thereby causing the interior temperature to cool to match the outside temperature, which was 75 degrees f at that time. at about 9pm, i parked the minivan in the driveway with the windows up and at around 11:30, the explosion happened with the temperature at 69 degrees fahrenheit. there is no evidence of vandalism or break-in. we begun investigating immediately after we heard the explosion of the windshield. the primary hole in the window was in the upper right region, with the entirety of the pane shattered and pieces were still in place though shattered. the edges of the entire window were bulging, as if some kind of pressure had forced the glass outward. there was small glass fragments all over the driveway and rear storage, including some in the child seats in the rear of the vehicle. | |||
| 12/15/2011 | 88000 | ||
| Tl* the contact owns a 2005 chrysler town and country. the contact stated that the vehicle was parked and she opened the rear lift gate. the door did not remain open and swung downward, striking the contact. both the dealer and manufacturer were notified, but denied assistance with repairs. the vehicle was not repaired. the failure and current mileages were 88,000. | |||
| 12/15/2011 | 88000 | ||
| Tl-the contact owns a 2005 chrysler town and country. the contact stated that the vehicle was parked and she opened the rear lift gate. the door did not remain open and swung downward, striking the contact. both the dealer and manufacturer were notified, but denied assistance with repairs. the vehicle was not repaired. the failure and current mileages were 88,000. sm. | |||
| 12/15/2011 | 88000 | ||
| Tl- the contact owns a 2005 chrysler town and country. the contact opened the rear hatch door, but instead of staying open, the door swung and struck the contact. the dealer and manufacturer were notified, but denied any assistance with repair to the failure. the vehicle was not repaired. the failure and current mileage was 88,000. nw | |||
| 03/01/2010 | 75000 | ||
| Tl- the contact owns a 2005 chrysler town and country. the contact stated the electronic locking system failed to work on all of the doors including the rear sliding door. the vehicle was taken to the dealer for diagnostic testing. the manufacturer was notified of the failure. the vehicle was not repaired. the failure mileage was 75,000 and the current mileage was 90,000. rvk | |||
| 03/01/2010 | 75000 | ||
| Tl- the contact owns a 2005 chrysler town and country.the contact stated the electronic locking system failed to work on all the doors and the rear sliding door.the vehicle was taken to the dealer. the manufacturer was contacted. the vehicle was not repaired. the failure mileage was 75,000 and the current mileage was 90,000. rds | |||
| 09/30/2008 | 40000 | ||
| Power locks quit working. vehicle acts like it was locked up when pressing the remote (horn beeps, lights flash) but locks don't lock. power doors also quit working causing potential pinch-points. when the doors act up and bounce back open, they sometimes try to re-close but the interference sensor doesn't stop the door from closing on a body part. can temporarily make it better by removing and replacing the iod fuse, but the problem returns a short time later. problem began right after warranty expired. dealer wants 300-800 to attempt to fix the problem but can't guarantee that either component will positively correct the problem. hundreds of similar complaints on the web with the same issue and no positive corrective action. | |||
| 09/07/2010 | |||
| Tl-the contact owns a 2005 chrysler town and country. the contact stated the automatic door locks failed to lock or unlock unless accessed manually with the key. the automatic door locks would function as normal, although temporarily whenever resetting the fuse box. the vehicle had not been diagnosed or repaired. the manufacturer was notified and was unable to provide assistance. the failure mileage was unavailable. kmj | |||
| 05/18/2011 | |||
| I noticed some minor rust on the passenger side between the sliding door and the front door about 1 - 2 years ago, earlier this year arounf may it was more noticable and had progressed. in september 2011 i noticed a hole beginning and in october i started poking around and removed about a 8 inch by 3 inch piece of completely rusted metal (it crumbled). it was wet on the inside, it hasn't rained in 4 to 5 days, plus it appears that the inside is sealed, so how could water get in? upon reviewing other complaints from other people, i see that this is a problem that chrysler is aware of due to cracked welds where water runs down behind the supports and enters this cavity. what a major disappointment that they did not do anything about this, because the rest of the vehicle has no rust and has been otherwise a good car, but now i understand that these rusted welds are not only causing rust but they are a safety concern! | |||
| 09/07/2010 | |||
| Tl-the contact owns a 2005 chrysler town and country. the contact stated the automatic door locks failed to lock or unlock unless accessed manually with the key. the automatic door locks would function as normal, although temporarily whenever resetting the fuse box. the vehicle had not been diagnosed or repaired. the manufacturer was notified and was unable to provide assistance. the failure mileage was unavailable. kmj | |||
| 05/18/2011 | |||
| I noticed some minor rust on the passenger side between the sliding door and the front door about 1 - 2 years ago, earlier this year arounf may it was more noticable and had progressed. in september 2011 i noticed a hole beginning and in october i started poking around and removed about a 8 inch by 3 inch piece of completely rusted metal (it crumbled). it was wet on the inside, it hasn't rained in 4 to 5 days, plus it appears that the inside is sealed, so how could water get in? upon reviewing other complaints from other people, i see that this is a problem that chrysler is aware of due to cracked welds where water runs down behind the supports and enters this cavity. what a major disappointment that they did not do anything about this, because the rest of the vehicle has no rust and has been otherwise a good car, but now i understand that these rusted welds are not only causing rust but they are a safety concern! | |||
| 09/07/2010 | |||
| Tl-the contact owns a 2005 chrysler town and country. the contact stated the entire automatic door locks equipped on the vehicle failed to lock or unlock unless accessed manually with a key. the automatic door locks would function as normal, although temporarily whenever reseting the fuse box. the vehicle had not been diagnosed or repaired. the manufacturer was notified and was unable to provide assistance. the failure mileage was unavailable. js | |||
| 05/18/2011 | |||
| I noticed some minor rust on the passenger side between the sliding door and the front door about 1 - 2 years ago, earlier this year arounf may it was more noticable and had progressed. in september 2011 i noticed a hole beginning and in october i started poking around and removed about a 8 inch by 3 inch piece of completely rusted metal (it crumbled). it was wet on the inside, it hasn't rained in 4 to 5 days, plus it appears that the inside is sealed, so how could water get in? upon reviewing other complaints from other people, i see that this is a problem that chrysler is aware of due to cracked welds where water runs down behind the supports and enters this cavity. what a major disappointment that they did not do anything about this, because the rest of the vehicle has no rust and has been otherwise a good car, but now i understand that these rusted welds are not only causing rust but they are a safety concern! | |||
| 11/03/2008 | 65000 | ||
| Roof welds on both sides of the van above sliding doors are cracked! major structural hazard. it's also allowing water to enter the inner body panels and is running down inside the window supports/pilars between the doors all the way down to the rocker panels (which are now rusting through from the inside out). it turns out this is a major problem on these vans. http://forum.chryslerminivan.net/showthread.php/18635-small-crack-in-the-roof chrysler also knows about it, and it turns out most of the vans with the issue were made in the same plant, including mine! here is a discussion of the issue with pictures: http://dodgeforum.com/forum/dodge-caravan/87668-2001-to-2006-grand-caravan-roof-crack-at-seams.html . all vehicles with a vin with the 12th digit of r, which were made in the windsor plant have this issue. i had brought the rust to the attention of a chrysler dealership while it was still under warranty, and they claimed it was salt corrosion and not covered because it was not an outer body panel. it turns out that the issue was actually because of these roof cracks, and the rust was from the inside out because of all the water running down into the rockers. this is affecting the structural safety of the vehicle, and should not be happening on a vehicle barely over 5 years old (i had noticed the rocker rust at the 3 year mark). | |||
| 09/22/2008 | 97822 | 1 | |
| Front hood edge has started to bubble up with rust (2005 chrysler town and country van) my 2001 dodge caravan has the same problem but is rusted through. i see this condition on other chrysler vans in this area (many vans). i am told that this is not covered under warranty and will cost $1071.85 to repair. there is no damage on the external hood that would cause this (dents, paint nicks, etc.). i called chrysler customer service and was told i have no recourse but to pay to get it repaired. *tr | |||
| 01/15/2007 | 49999 | 1 | 12/30/2005 |
| Tl* - the contact stated that the 2005 chrysler town & country wp special edition, hds no louvers to cover the radiator. the contact stated that while driving a rock could pop up into the radiator. this could cause damage to the condenser, and that bugs and all types of material could get through to the radiator. the contact stated that there was an after market accessory that could be purchased to go behind the bumper to protect the section behind the grill, but that the bumper would have to be removed to cover the grill. *ak | |||
| STRUCTURE - BODY - DOOR | |||
| 10/11/2005 | |||
| Tl* the contact owns a 2005 chrysler town and country. the contact stated that while the vehicle was turned off, the sliding doors would open without driver intent. the dealer stated that there were no complaints regarding the failure. the dealer removed the door sensor at the owners expense. the vin was not available at when the complaint was filed. the failure and current mileages were not available. updated 05/13/10. *lj | |||
| 05/22/2009 | 40000 | 1 | |
| My right forearm was crushed when the driver's side power sliding door closed on it after encountering an obstruction (a lawn chair). i had pressed the button to open the door, reached around to put a drink in a cooler on the back seat floor, the door ran into a lawn chair and reversed, crushing my arm. six days later, my arm is still horribly bruised and sore. i had someone take pictures to document this accident. the dealer didn't even know that the side doors have no safety sensors like on the power liftgate. the side power sliding doors should also have safety sensors! if it had been my 2 year old grandson, he'd be dead now! *tr | |||
| 07/04/2008 | 29998 | 1 | |
| My 2 year old son's fingers were severely bruised when the power sliding door closed and failed to detect the obstruction (his fingers) and reverse. *tr | |||
| 12/01/2005 | 34000 | 1 | 05/09/2005 |
| My 2 year old son was exiting our chrysler town & country van when he realized he had forgotten his dvd player in the car. i had already pressed the button to automatically close the door and when he reached in the door closed securely on his fingers. i had to manually open the door and get his fingers released from the door, which were smashed!!! we were promised when we purchased this vehicle that it had a sensor that would not allow for this kind of thing to happen. we have since looked at newer ones, and again have been guaranteed that this is the only minivan that promises to stop the door closing process if something is in it's way!!! with all of these promises, i have to say that when we contacted chrysler about this, they sent out an inspector that took pictures of the minivan, and experienced not being able to get the door stopped himself. they mailed us a letter about a week or so later that said they were sorry for my childs injured hand, but if you read your owner's manual that it states to be careful when opening or closing the electric doors!!! we have heard of several other cases of this happening, and one was a child's head that got closed in the door. what do we have to do to prevent this from being more serious than a hand!!! chrysler does not care as long as they're selling cars and putting safety hazards in fine print!!! unfortunately we do not know the exact date of the incident since it did happen 2 years ago, but as you can see we are still very upset about this!!! *tr | |||
| 09/10/2006 | 38000 | 10 | 08/01/2004 |
| I used the power sliding passenger door with remote on key chain and interior power sliding door buttons and the problem is it just stopped working, one day it will unlock and lock when using the buttons but will not close properly or open automatically or close automatically. we have only used the vehicle less than one year when this occurred and the other side is fine but the passenger side does not work properly. *jb | |||
| 04/19/2006 | 19000 | 2 | 05/07/2005 |
| Dt*: the contact stated all the gauges on the dash fail to work intermittently. the dealer was unable to duplicate the problem. also, the sliding door sensor failed to stop the door when it comes into contact with an obstruction. the dealer indicated the doors operated as designed. | |||
| 04/10/2006 | 50000 | 1 | 08/01/2004 |
| Dt*: the contact stated while the power control was pressed for the automatic sliding door, it opened and closed onto a passenger's leg upon exiting the vehicle resulting in minor injuries. the automatic sliding door had a previous history of intermittently opening and closing when the power control panel was pressed. although the vehicle was seen by a dealer, the mechanic was unable to duplicate the problem. | |||