Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| TIRES - PRESSURE MONITORING AND REGULATING SYSTEMS | |||||
| 2200406 | 10/04/2006 | 10021247 | Tire pressure monitor system information. *kb | 03/26/2007 | |
| 2200205 | 12/07/2005 | 10018985 | Tire pressure monitor - system information. *tt | 01/26/2006 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| TIRES | |||
| 04/30/2012 | 133000 | ||
| Michelin hydro edge dot b9odhaex radial xse 215/65 r16 98t sold by sears, installed by sears, like new tire exploded nearly causing an accident. they say it was either of two reasons a nail or tire sensor was loose. there was no nail in tire. i called them on it and took pictures so they are now blaming the sensor. they can't keep their story straight. they installed the tires and they refuse to accept replacement responsibility for the tire and expect me to pay 130.00 to replace it. they say i must have refused 60.00 charge for sensor adjustment even though when i took my car to them i had the vehicle aligned and bought top of the line tires. why would i refuse a 60.00 charge to adjust sensors if by not doing so could make the tires explode? i have done nothing wrong. these tires were extremely well maintained because i am a bounty hunter and travel across the country capturing fugitives. i check the air on my tires in different weather conditions and in different altitudes. my tires are my legs, i explained this to them. the last thing i need is to be stranded in the az desert with a flat. i have been without my van for two days unable to work because sears, northridge, ca is trying to decide who is responsible for this. it's not me. i would also like to know why sears does not think it's their job to explain to people that not having the sensors adjusted can cause death or injury. their excuse was only that they couldn't force people to buy the 60.00 service when i asked them why they don't tell people. i also asked them how many people do they think know that not adjusting the tire sensors can cause them to explode they replied very few. they know it's dangerous but they don't care? something is extremely wrong here. i couldn't find any info on the receipt about the sensor adjustment but i also couldn't find what kind of tire i bought on the receipt either. i had to check on the vehicle. | |||
| 09/01/2011 | 3 | ||
| 2005 chrysler town & country. consumer writes to express discontent with toyo touring tires *tgw the consumer stated in jan 2011, he purchased two toyo tires from his local tire dealer. however, one of the tires suffered a severe blow out. the tire was replaced. however, the replacement tire suffered tread separation and blew out. the consumer replaced the tire with another brand. while driving for the third time, the last toyo tire blew out, which caused the consumer to run off the road and into a ditch. the consumer suffered a lower back injury. the consumer stated the two tires he originally purchased and the replacement tire had tread separation and blew out. *jb | |||
| 09/21/2010 | 103000 | ||
| I bought a used 2005 chrysler minivan town & country and yesterday i was nearly killed by a tire explosion that nearly caused a rear end collison on the la freeway. it was a firestone fr690. no tread wear at all. when i called firestone to see if they had been recalled i was told no. when i got back to the house i googled and found that indeed they have been but only the fr690 215-65-15's not the 16's that i have on my van. the description of what happens to the 15's and the sound it makes when coming apart is identical to what happened to me. i need to report this as i have to replace all four tires now on this van at a cost of almost 600.00 for new tires when the tires on there are new. | |||
| 04/06/2010 | 148290 | ||
| My family and i experience a near fatal accident when a douglas/goodyear xtra trac tire literally exploded off of the rim of our car. the result was there was nothing left of the tire except for a very small piece of rubber on either side of the rim. (ihave pictures of the blown tire). i returned to walmart where i purchased this tire. at first the store looked at what was left of the tire and said they couldn't do anything. then when i informed them that i purchased this tire from them at that store, a salesperson chuckled and remarked was it an xtra trac tire i said yes. another mechanic looked at it and said they would sell me another xtra trac tire. i declined the offer and took by business elsewhere. this was the third tire (douglas/goodyear tire) that blew. in each previous instance the tire shredded. in this instance the tire exploded. in each instance the tire had not reached the warranted mileage that the tire was suppose to be good for. what is disturbing is that walmart is still selling this defective tire to the general public with this known defect. | |||
| 11/09/2009 | 36000 | 1 | |
| When attempting to change a tire on my 2005 chrysler town & country i dropped the tire from under the body of the car as designed. reaching under the vehicle from the passenger side i put my hand over the top of the tire and pulled it toward me. my hand became wedged between the tire and the exhaust pipe resulting in second degree burns to the top of my hand. *tr | |||
| 08/18/2008 | 65565 | 1 | |
| The vehicle involved is a 2005 chrysler town & country lx minivan with stow-n-go seating. after repairing a flat tire, the spare tire hanger jammed, causing the tire to appear in place but actually loose. the hanger is a winch with a wire rope that retracts to hang the tire under the mid-section of the van. the wire rope spooled unevenly, jamming against the housing. no accident occurred, but there is high potential for harm to other drivers if the tire were to fall to the roadway. *tr | |||
| 07/29/2008 | 51100 | 1 | |
| I had a flat tire today and the tow truck driver could not remove the spare, located under my car. i was amazed at the poor design of this spare tire. who puts it under the car??? the tow truck driver had to eventually give up and temporarily patch my tire so i could get home. my concern is what if i were in the middle of nowhere and not remotely close to my home and this happened? something needs to be done with this spare tire and its location. the tow truck driver said this happens with this car (and others who put the spare under the car) all the time and there was nothing more he could do to fix the situation but to charge me a fee of $25.00 to plug my tire. this makes the spare tire useless to me and that concerns me. *tr | |||
| 04/30/2008 | 34500 | 1 | |
| 2005 chrysler town & country van was serviced for scheduled lube, oil, oil filter and air filter replacement at a chrysler dealership. a chrysler service rep. approached me in their waiting room to inform me that the oil, oil filter and air filter service has been completed but there are additional items that needed to be addressed. additional services needed include: tire rotation, wiper blades replaced, front brakes, sway bar links and power steering rack replacement. this vehicle was purchased new and has only driven 34,500 miles. the chrysler service rep. explained it all as best he could. the cold weather has caused the power steering rack failure to occur. the brakes are needed because the front brakes wear out first. no mention of the tire rotation, but; the sway bar links are noisy when driving the vehicle onto the lift in the service bay. the tires on this vehicle are goodyear integrity all season tires rated for 50,000 miles of tread life. the rear tires (after rotation) are worn excessively and approaching an unsafe tread wear pattern. the front steering components are failing and are causing this wear. the tires have been rotated as recommended by chrysler. the power steering rack is defective and the front brakes are insufficient. this vehicle drives 5 days a week on 45 - 65 mph. paved roads. *tr | |||
| 12/16/2006 | 1 | ||
| Have owned a 2005 chrysler t&c for 7 months since may 2006 and the bridgestone turanza el42 tires have experienced abnormal outside edge tire wear as well as severe abnormal vibration when accelerating. vibration is felt in gas pedal, seat and steering wheel. had tires rotated/balanced/alignment check and 5 separate service garages look at vibration issue but no solution. chrysler dealer told me back in july 2006 they did not feel the vibration but every other person that has driven vehicle feels the abnormal vibration and this is a serious safety issue. tires also have had indentations/lines in all tires since i bought the vehicle new with less than 200 miles on it. i now have 8,200 miles on vehicle and am concerned about reports of dozens of other complaints about tire failure/blow out as valid registered complaints. i would like to replace these tires with another brand but not at my expense since it should be a tire manufacturer safety issue. tire size is 215/65r16 even though the pull down box did not let me select my correct size. *nm | |||
| 01/28/2006 | 1 | 12/29/2005 | |
| On january 28,2006 was driving from san antonio to houston tx during a mild rain as the rain became heavier my vehicle started to hydroplaning. i pulled to the outside lane and drove under 50 mph; after driving about 60 miles the rain quit and as the road dried out i was able to proceed on the houston. when i found a tire place opened i stopped to see if they could give me any feed back on why my car would hydroplane. i was told i had good tread but the outside shoulders of the tires were closed and would not let the access water out so that i was driving on water and had no traction on the road. it wasn't even a heavy rain i was driving in if it had of been a sudden hard rain how may cars would have wound up in an accident. my tires are goodyear integrity listed on my vehicle label as bsw all season tires. checking with one chrysler dealer about the tires i was informed i needed to get with the dealer i purchased the vehicle from. i spoke with the service department of ancira motor co and was told i needed to take my tire warranty with me to goodyear which i did and they tested the tires and said there was no defects and even though there were no groves in the should of the tires for the water to leave the center of the tire that it just meant that the water moved from the center more slowly than other tires not that they were not all season tires. the manager gave me the number for goodyear's customer service so i will call them monday. tires that are not safe for any driving weather should not be sold as if they are. after leaving goodyear i drove over to ancira and spoke with the service manager larry said that he could tell me how to go on the internet and see how the tires on my car was rated but said they could not give that type of information when you are purchasing a vehicle. | |||
| 09/30/2005 | 2000 | 2 | 06/01/2005 |
| Dt: the consumer stated vehicle had two separate blow outs on new original equipment tires. the right rear tire exploded without any road hazard or prior problems. the spare tire was located underneath the vehicle and there was some difficulty in retrieving the spare due to its location, ultimately resulting in an injury to the contact's arm by the exhaust. she drove the vehicle on a spare to a truck repair shop. the repair shop could not determine why this problem occurred. about a week later a second blowout occurred while on the highway with the left rear tire. she noted there was a dusty powdery residue in each of the tires after the blowout. the spare was again used until she was able to purchase another tire. the tire is a bridgestone transmission with a tire line size p215/65/r16. *ak updated 1129/05. *jb | |||
| TIRES - PRESSURE MONITORING AND REGULATING SYSTEMS | |||
| 01/20/2013 | 137500 | 1 | |
| Low air pressure in tire(s) light came on in my 2005 walter p chrysler town and country when my wife and i left our house. turned around and came home to check air in tires. front right tire was low and when i took the cap off, the valve stem broke off in my hand. the tire completely lost all air in a matter of several seconds. if this would have happened to my wife and grandkids later that evening and with the temperature dropping to near zero, it could have been a very scary situation. then i find out that this is a common problem that is well documented, yet no recalls that i can find as of yet. unbelievable! this is very, very dangerous and i will not put these valves with sensors back on my vehicle. if anyone knows of a recall, please let me know. *tr | |||
| 01/20/2013 | 137500 | ||
| Low air pressure in tire(s) light came on in my 2005 walter p chrysler town and country when my wife and i left our house. turned around and came home to check air in tires. front right tire was low and when i took the cap off, the valve stem broke off in my hand. the tire completely lost all air in a matter of several seconds. if this would have happened to my wife and grandkids later that evening and with the temperature dropping to near zero, it could have been a very scary situation. then i find out that this is a common problem that is well documented, yet no recalls that i can find as of yet. unbelievable! this is very, very dangerous and i will not put these valves with sensors back on my vehicle. if anyone knows of a recall, please let me know. | |||
| 08/18/2010 | |||
| Tpms. tire pressue sensors are required on all new vehicles now to help aid in safety? problem is like on my 2005 chrysler town & country, the sensors are made with a watch battery as the sensor power source. this is fine if the consumer can replace these watch batteries or have the watch batteries replaced when they are dead, but, but chrysler has made the sensors in such a way that the sensor is completly destroyed by trying to change the batteries. one must replace the entire sensor when the watch baterries are dead. the cost for replacing (4) sensors every (3) to(4) years is extemely overpriced. so to conclude my complaint, the intent of safety is not what is going on here with the car manufacturers, but a new opportunity for profit. see, what this has now caused is that since the cost is so high to replace the sensors when the consumer should be able to change a small battery for pocket change, the consumer will just let the warning light shine and not replace the expensive sensors when a watch battery is dead. that's what i am doing. i can't be alone. safety? only for the 1st 3 years or so....after that? same as it use to be with no sensors. | |||
| 05/20/2005 | |||
| In november 2007 i had heating and air conditiioning lines replaced due to a recall. in april 2009 it was recharged due to it leaking and being totally empty. it continued to leak. i just was informed that the problem is the same exact one that was replaced during the recall. the dealer explained that it is a bad design flaw and that some of the replaced recalled parts don't even last a year! the estimate to fix this problem that was supposed to be fixed due to a recall is over $600.00. i thought the idea of a recall was to fix the problem in the first place; not to just delay the problem until the warranty runs out. this is the thrid time in four years that i have had problems with these lines. i live in new york and they are not protected from the elements. they need to resolve this problem as well as the same problem that has been repeateditely occurring with the tire pressure sensors that still do not work properly in the winter months. should i continually be charged to fix something that was never fixed properly from a recall? what other parts are unprotected that i don't know about yet that might result in some major accident. | |||
| 03/11/2010 | 84000 | ||
| The sensors for my tpms corrode and break letting the air out of the tires. i went to remove 2 of the valve stem caps this past weekend and the stems broke right off letting the pressure out of the tires. in looking on line, this appears to be a very common problem with numerous owners. some simply start leaking just from age and corrosion. this appears to be a very serious safety hazard. | |||
| 03/06/2005 | 1 | ||
| Tire pressure sensor monitor began flashing a message in march, 2008 that tire pressure was low. mechanic checked and tires were fine. had a flat tire (puncture) later that month and when i took car in, mechanic suggested replacing all four tires as they were the original tires on the vehicle and had 65,000 miles on them. when they went to replace the tires, had an additional expense of $300.00 because the tire pressure sensors had seized and could not be removed! three had to be replaced! only one was removable. upon a call to the dealer was told that this sometimes happens because people put air in their tires at unknown locations and they can introduce moisture in the system. i do not put air in my tires - the mechanic does this for me - with very specialized equipment that does not produce moisture. the tire pressure system has been defective from day one - i have had to take to the dealer twice to have it reset because when the temperature drops in the winter (below 10 degrees) the monitors go off telling me i have low tire pressure. *tr | |||
| 02/14/2006 | 0 | 1 | 08/31/2005 |
| Tire pressure sensors are not correctly calibrated on by '05 chrysler town and country mini-van. my dealer refuses to calibrate them. they insist that i over inflate my tires to compensate for the mis-calibrated sensors. *jb | |||
| TIRES - SIDEWALL | |||
| 08/01/2006 | 29000 | 1 | 09/01/2004 |
| Dt*: the contact stated there were 1/8 inch deep puckers in the sidewalls of all four tires. the vehicle was taken to a service dealer. the tires were inspected and deemed unsafe due to a flaw which was not discussed with the contact. the tire manufacturer was notified and authorized replacement of the tires. updated 9/20/2006 - *nm | |||
| TIRES - TEMPORARY/EMERGENCY SPARE TIRE | |||
| 09/30/2005 | 2000 | 2 | 06/01/2005 |
| Dt: the consumer stated vehicle had two separate blow outs on new original equipment tires. the right rear tire exploded without any road hazard or prior problems. the spare tire was located underneath the vehicle and there was some difficulty in retrieving the spare due to its location, ultimately resulting in an injury to the contact's arm by the exhaust. she drove the vehicle on a spare to a truck repair shop. the repair shop could not determine why this problem occurred. about a week later a second blowout occurred while on the highway with the left rear tire. she noted there was a dusty powdery residue in each of the tires after the blowout. the spare was again used until she was able to purchase another tire. the tire is a bridgestone transmission with a tire line size p215/65/r16. *ak updated 1129/05. *jb | |||
| TIRES - VALVE | |||
| 11/11/2006 | 45733 | 3 | 11/12/2005 |
| Tl*the contact owns a 2005 chrysler town and country. the mechanic could not remove the valve stem when attempting to install new tires. the failure was due to years of the valve core breaking off the valve stem. the vehicle was brought to the dealer and two valve stems were replaced. the newer valve stems, which were made of pot metal, corroded after 40,000 miles. the current mileage is 55,000 and failure mileage was 45,733. *ak | |||