Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| UNKNOWN OR OTHER | ||||||
| AQ10001 | CHRYSLER GROUP LLC | 11/18/2010 | Fleet Vehicle Recall Completion Audit | |||
| The agency, particularly in recent months, has been informed of incidents involving allegations of personal injury and death claimed to have been caused by safety defects and failures to conform to minimum federal motor vehicle safety standards (fmvss) on rental car vehicles for which a safety recall to remedy the safety defect or noncompliance had allegedly not been performed prior to the rental car company's lease of the vehicle.nhtsa understands that there is presently a petition before the federal trade commission (ftc) seeking to prohibit at least one rental car company from renting vehicles on which safety recall campaign remedies remain outstanding.the purpose of this audit query (aq) is to investigate recall remedy completion by rental car companies on the above-listed safety recall campaigns.these campaigns were chosen due to their inclusion of vehicles used in the rental market.this information is expected to provide the agency an indication of how completely and how quickly rental car fleets, in general or individually, perform necessary recall-related repairs or other remedies on the vehicles owned and then leased for use on the roadways.this aq is opened. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| UNKNOWN OR OTHER | |||
| 10/04/2012 | 97000 | ||
| The turn indicator intermittently activates in the wrong direction while attempting to change lanes. occassionaly, the blinker flashes in the opposite direction from where the blinker was moved. after several attempts of moving the turn indicator to the desired direction, the problem resolves. the driver has to pay close attention to where the blinker is flashing despite placing the lever up for a right turn and down for a left, in order to safely change lanes. this has occurred with several different drivers of this vehicle. | |||
| 08/27/2012 | 89522 | ||
| While driving down a road at 20mph, the spare tire fell out of my chrysler town and country 2006 van. it became lodged under the vehicle. the vehicle had to be jacked up and the tire was then released. the cable is frayed. further damage was done to pipes that fell with the tire. the car had to be towed to the dealer to be repaired as i felt it would be unsafe to attempt to drive there. i called chrysler to see if there had been a safety recall and was told that this has not been an issue. after researching online, i discovered that it has been and is an issue. i am concerned about mine and others safety regarding these vehicles with spare tires mounted underneath. if i had been driving faster, or on a highway, injuries or fatalities could have resulted. i called chrysler regarding this and was questioned about my driving and whether i hit something, which i assure you i did not. i am concerned that chrysler is not taking this issue seriously. | |||
| 07/06/2011 | 68000 | ||
| My airbag light came on so i went online and found out that there was a recall on the sensor in my area. i took my van to the dealership to be fixed. when they were done they told me that is was going bad, but the airbag light was not due to the sensor. it was due to my clock spring in my airbag system. i have not been able to fix it due to the cost, but the more investigative work i have done, this is another issue that is a major problem with this year and make. i have also noticed that it was a problem for past years of this vehicle and they need to make some changes on the product that is being used. | |||
| 05/20/2011 | 79000 | ||
| I was driving on the highway in my mini van when the right side rear panel window exploded. sounded like a gun shot. the window was gone. i pulled over out shear fear and a truck with two men following behind me witnessed the explosion and pulled over as well to make sure i was ok. they remarked they have never seen anything like it. this was in 2007 with approximately 20,000 miles on vehicle. i went to dealership and had window replaced. well it happened again yesterday 5/20/2011. close to 4 years later with about 79,000 miles on the vehicle. my husband was driving the vehicle, i was in front passenger seat, my dad behind me and my child in the far back seat. the same window exploded, again sounded like a gun shot. the window exploded and my child seated in the far back but luckily seated by the left side rear panel covered her head and face from the explosion. thank goodness she was not next to the window that exploded. in both cases when that same window exploded there was no type of weather conditions happening. just quiet calm day. the dealeship is doing nothing about it since they have no other record of this occuring with other mini vans. the dealership basically is saying just to replace the window once again. i am not comfortable with this resolution for i think there is something terribly wrong and it is not safe. i worry about other familieis and their town and country mini vans especially since this is where most children sit. i do not trust that window now. | |||
| 02/07/2011 | 76500 | ||
| Noise was told that the power steering is leaking, must replace rack & pinion car has less than 80,000. | |||
| 10/01/2009 | 38000 | ||
| I was not told by procare that my vehicle had been wrecked previously before buying my vehicle...i have had nothing but problems with my 2006 chrysler town and country...i have put over 2,000. for repairs and i am still making payments on this vehicle...i have took it to spitzer in mansfield, ohio (paul) stated there is nothing he could do it was something electrical...i have took it to rex gilbert and he is an electrician...he stated there is nothing he can do...i have took it to 6th street repair...they tried to fix it but vehicle still wont start, wipers wont work, door locks do not work, it is now at a another body shop and he stated there is nothing he can do...i have been without a vehicle now for over 1 month and i am ready to just turn it back in....i would like to either get another vehicle or a rental while we find someone to fix my van...i love my van but it has been such a headache and its frustrating to myself and to these mechanics....i have to catch cabs, buses, use my daughters truck, use my sisters car, and this shouldnt have to be...i am making payments of $336.00 a month on a vehicle that doesnt run....this has been happening for the last 2 winters now. they (mechanics) @ different places have put a new starter, new battery, front control module...and nothing seems to help....please help solve this issue....thanks... | |||
| 09/01/2010 | 55667 | ||
| Town & country, 2006, sticky gas pedal, dangerous situation. | |||
| 05/25/2009 | 55000 | ||
| Spare tire removal system does not work, putting driver in extreme danger while attempting to remove tire per manufacturer's procedure. attempting to do this along roadways puts operator at extreme risk, and anyone who might be in the vehicle. | |||
| 05/15/2010 | 39000 | ||
| 2006 chrysler town and country mini van . when it is rainy or damp outside(foggy) the van is difficult to start and keep running after the weather clears up and dries out the van is o.k. approximate 40,000 miles and problem free up to this point | |||
| 08/29/2007 | 9300 | 1 | 07/01/2006 |
| Tl*the contact owns a 2006 chrysler town and country. the contact stated that the seats do not have the latch mechanism. all of the seats have seat belts with emergency locking systems. she was informed by an inspector at the fire station that she should not place a booster seat anywhere in the vehicle. the current mileage was 9,500 and failure mileage was 9,300. updated 11/24/08 *cn the consumer stated the child is only safe in the vehicle when sitting upright. there was nothing to protect the child from leaning forward. updated 11/26/08. *jb | |||