Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| BRAKES | |||
| 06/14/2012 | 70000 | ||
| Routine brake change after four months brakes were down to metal. changed brakes again realized calipers must be sticking. while driving down hills in the mountains brakes began to smoke and had difficulty stopping. | |||
| 02/01/2010 | 7000 | ||
| Tl- the contact owns a 2009 chrysler town & country. the contact stated that while driving 40 mph she applied the brakes and he brakes were abnormally rough. in addition, the steering wheel began to shake. the vehicle was taken to the dealer however, they could not replicate the problem. the manufacturer was notified and they advised the contact to bring the rotors in to be machined down. the vehicle was returned to the dealer for the repairs however there was not enough metal on the rotors to be machined and the contact was given a new set of rotors. approximately 10,000 miles later the failure recurred and once again there was not enough metal to machine the rotors. the dealer provided a new pair of rotors at no cost however, 12,000 miles later the problem recurred and the contact was very concerned about the safety of the vehicle. the vehicle had not been further repaired. the failure mileage was 7,000 and the current mileage was 34,000. kmj | |||
| 02/01/2010 | 7000 | ||
| Tl- the contact owns a 2009 chrysler town & country. the contact stated that while driving 40 mph she applied the brakes and it felt very rough and the steering wheel began to shake. the vehicle was taken to the dealer however they could not replicate the problem. the manufacturer was notified and they advised the contact to bring the rotors in to be machined down. the vehicle was returned to the dealer for the repair however there was not enough metal on the rotors to be machined and the the contact was given a new set of of rotors. about 10,000 miles later the failure recurred and once again there was not enough metal to machine the rotors and the dealer once again provided a new pair of rotors at no cost. 12,000 miles later the problem recurred again and the contact was very concerned about the safety of the vehicle. the vehicle had not been repaired. the failure mileage was 7,000 and the current mileage was 34,000. dt | |||
| 05/15/2012 | 44000 | ||
| Tl* the contact owns a 2009 chrysler town and country. while driving approximately 65 mph with the cruise control activated, the contact depressed the brake pedal but the vehicle did not respond. the contact stopped the vehicle and after depressing the brakes numerous times, he was able to get the brakes to release. the contact smelled a burning odor and heard a whistling sound coming from the rear of the vehicle. the failure occurred approximately four times at different speeds. the vehicle was not taken to the dealer for diagnostics. the vehicle was not repaired. the approximate failure mileage was 44,000. | |||
| 02/01/2010 | 7000 | ||
| Tl- the contact owns a 2009 chrysler town & country. the contact stated that while driving 40 mph she applied the brakes and it felt very rough and the steering wheel began to shake. the vehicle was taken to the dealer however they could not replicate the problem. the manufacturer was notified and they advised the contact to bring the rotors in to be machined down. the vehicle was returned to the dealer for the repair however there was not enough metal on the rotors to be machined and the the contact was given a new set of of rotors. about 10,000 miles later the failure recurred and once again there was not enough metal to machine the rotors and the dealer once again provided a new pair of rotors at no cost. 12,000 miles later the problem recurred again and the contact was very concerned about the safety of the vehicle. the vehicle had not been repaired. the failure mileage was 7,000 and the current mileage was 34,000. dt | |||
| 05/15/2012 | 44000 | ||
| Tl-the contact owns a 2009 chrysler town and country. while driving approximately 65 mph with the cruise control activated, the contact depressed the brake pedal but the vehicle did not respond. the contact stopped the vehicle and after depressing the brakes numerous times, he was able to get the brakes to release. the contact smelled a burning odor and heard a whistling sound coming from the rear of the vehicle. the failure occurred approximately four times at different speeds. the vehicle was not taken to the dealer for diagnostics. the vehicle was not repaired. the approximate failure mileage was 44,000. kmj | |||
| 05/15/2012 | 440006 | ||
| Tl-the contact owns a 2009 chrysler town and country. while driving approximately 65 mph with the cruise control activated the contact depressed the brake pedal and noticed the brakes did not responding. the contact stopped the vehicle and after depressing the brakes numerous times he was able to get the brakes to release. the contact smelled a burning odor and heard a whistling sound coming from the rear of the vehicle. the failure occurred approximately four times at different speeds. the vehicle was not taken to the dealer for diagnostic. the vehicle was not repaired. the approximate failure mileage was 44,000.da | |||
| 06/01/2009 | 6000 | ||
| I have had the front brakes replace by chrysler 3 time since june 2009 and the rotor once. i am currently experiencing a massive shutter when i apply the brakes at highway speeds (very dangerous). i contacted chrysler and they told me the rotors are probably warped (again) and that they are no longer covered under warranty. i just had them done before 36k and now i'm at 50k. i purchased new wagner rotor and ceramic brake pads and installed them myself. first time out the shutter is still there. i contacted chrysler again and told them the new equipment (per their recommendation) did not work. they told me to bring it in and for $95 they will try to figure out what is wrong. surfing the internet and nhtsa info it sounds like a ton of people are having similar issues and there is no help from chrysler or no recalls on the braking system. this system is dangerous and someone needs to step up and fix it. i have 2 small kids and i am afraid of drive/stopping this vehicle. the shuttering effects you ability to steer when trying to slow down to take an exit ramp on a highway. someone out there help!! | |||