Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ELECTRICAL SYSTEM | |||||
| SB-08-021-10 | 08/03/2010 | 10034499 | Chrysler/dodge: power sliding doors inoperative. this involves flash reprogramming the power sliding door module rear left and/or right (dmrl/dmrr) with new software. power sliding doors will not open from any of the switches. doors wil | 11/19/2010 | |
| SB-08-021-10 | 09/29/2010 | SB08-021-10 REVB | 10034499 | Chrysler/dodge: power sliding doors inoperative. this involves flash reprogramming the power sliding door module rear left and/or right (dmrl/dmrr) with new software. power sliding doors will not open from any of the switches. doors wil | 11/19/2010 |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ELECTRICAL SYSTEM | |||
| 09/27/2012 | 85000 | ||
| Tl- the contact owns a 2009 chrysler town and country. while driving approximately 25 mph, the vehicle suddenly stalled. the failure recurred intermittently with no warning. the vehicle was taken to the dealer for diagnostic testing. the technician was unable to diagnose the failure. the vehicle was not repaired.the vin was not available. the approximate failure mileage was 85,000. kmj | |||
| 09/27/2012 | 85000 | ||
| Tl- the contact owns a 2009 chrysler town and country. while driving approximately 25 mph vehicle suddenly stalled. the failure occurs intermittently with no warning. the vehicle was taken to the dealer for diagnostic testing. the technician was unable to diagnose the failure. the vehicle was not repaired.the vin was not available. the approximate failure mileage was 85,000. da | |||
| 08/31/2012 | 27879 | 1 | |
| My wife was driving the vehicle with my two and four year old children and the dash and headlights went off. she lost power steering and power brakes. she managed to pull the vehicle over to the shoulder without being struck by any vehicles. she turned the key to the off position and thought she had run out of fuel. she than tried to start the vehicle after waiting five minutes and it started like nothing happened. she is petrified to drive my family or herself in the vehicle after this. *tr | |||
| 08/31/2012 | 27879 | ||
| My wife was driving the vehicle with my two and four year old children and the dash and headlights went off. she lost power steering and power brakes. she managed to pull the vehicle over to the shoulder without being struck by any vehicles. she turned the key to the off position and thought she had run out of fuel. she than tried to start the vehicle after waiting five minutes and it started like nothing happened. she is petrified to drive my family or herself in the vehicle after this. | |||
| 06/26/2012 | 67000 | ||
| This wasn't the first time this has happened. i have taken it to a dealer. he said the total intergarted power module was bad. there must me a number of them bad because he said it would take 3 weeks to get the part. my warning lights came on and the wipers. i am afraid to drive it because i don't know what else may quit working when this happens again. | |||
| 01/07/2012 | 51164 | ||
| My 2009 chrysler town and country 4 liter engine stopped dead 3/4 mile after leaving home in the morning. i was doing 15 mph at the time. everything stopped working, i.e., the power steering was unmovable and the power brakes were non-responsive. because it happened in a curve, i ended up in the oncoming lane on a single lane road. luckily there was no car in that lane. in addition, the heating and cooling system and the radio also stopped. the dashboard went dark. there was total silence. after about 45 seconds i restarted the car with no problems. i drove the car to the nearest chrysler dealer whose service advisor asked whether or not a check engine light came on after the event so that he could get the failure code. the light did not come on. the dealer's service advisor said that he could not fix the problem without the failure code. i have driven the minivan for the last 10 days with no problems. now i am uncertain if and when this event will happen again and am concerned about my safety in the future. | |||
| 04/04/2011 | 45000 | ||
| I bought the vehicle over 15 months prior with 23000 miles. in less than a year, the vehicle would just shut off upon deceleration and/or coming to a stop - usually after exiting the highway. since then it just shuts off randomly - usually when stopping at a red light. i took the van to the dealer who could not find any codes. instead, they charged me $300+ for a flush! when i took it back, they told me that it oculd be the transmission and tightened the wires. the problem remained. a month later, i took the van to another auto repair shop who could not find the problem until he went out on the road with me. again, i was told that it was likely the transmission. approximately 3 months later as the problem continued, the hose blew and i was told to replace the hose as well as the transmission. now that the transmission has been repaired/rebuilt, the problem still occurs!!!!!!!!!!! this is utterly insane and i do not have the money to keep putting band aids on a problem that the dealer nor other reputable repair shops can identify. i have 3 young children (ages 6, 7, & 8) and no other vehicle. i am constantly in fear of being rear-ended because the van just shuts off. when i contacted chrysler about a potential recall, she was unhelpful. instead, she directed me to this website to file a formal complaint. let me add that since i bought the vehicle, there have been 3 recalls - a/c wire (that i did experience), brakes (i had replaced and will need to be reimbursed), and the front-wheel alignment (that i now have to get serviced). this is utterly ridiculous and i am appalled that i have to endure this issue. something needs to be done immediately! | |||
| 10/14/2011 | 47000 | ||
| Tl- the contact owns a 2009 chrysler town and country. the contact stated that the air bag warning light illuminated on the dashboard. the vehicle was taken to the dealer and the contact was told that the occupant restraint module had failed. the vehicle was not repaired. the failure and current mileage was 47,000. kmj | |||
| 10/14/2011 | 47000 | ||
| Tl- the contact owns a 2009 chrysler town and country. the contact stated the air bag light illuminates on the dashboard. the vehicle was taken to the dealer and the contact was told the occupant constraint module had failed. the contact feels this is a safety issue. the failure mileage and current mileage was 47,000.rl | |||
| 01/01/2011 | 38000 | ||
| Tl* the contact owns a 2009 chrysler town and country. the contact he attempted to open the rear sliding doors while the vehicle was parked, but the doors began to close unexpectedly after opening halfway. the failure recurred on an intermittent basis. the vehicle was taken to an authorized dealer and the contact was informed that the sensors on the sliding doors were too sensitive. the vehicle was in the process of having its software updated. the manufacturer was made aware of the failure and referred the contact to nhtsa. the failure mileage was 38,000. | |||
| 01/01/2011 | 38000 | ||
| Tl- the contact owns a 2009 chrysler town and country. the contact he attempted to open the rear sliding doors while the vehicle was parked, but the doors began to close unexpectedly after opening halfway. the failure recurred on an intermittent basis. the vehicle was taken to an authorized dealer and the contact was informed that the sensors on the sliding doors were too sensitive. the vehicle was in the process of having its software updated. the manufacturer was made aware of the failure and referred the contact to nhtsa. the failure mileage was 38,000. rvk | |||
| 01/01/2011 | 38000 | ||
| Tl-the contact owns a 2009 chrysler town and country. the contact stated that he attempted to open the rear sliding doors while parked, but the doors began to unexpectedly close after opening halfway. the failure recurred on an intermittent basis. the vehicle was taken to an authorized dealer and the contact was informed that the sensors on the sliding doors were too sensitive. the vehicle was in the process of having its software updated. the manufacturer was made aware of the failure and referred the contact to nhtsa. the failure mileage was 38,000. sm. | |||
| 08/10/2011 | 43465 | ||
| My wife was driving her 2009 chrysler town and country two days ago and the car cut completely off again. she was driving along, and the van did the same thing it did last november. it just cut off!! she lost power steering and the brakes became hard to operate. once she stopped, it started right back up like nothing happened. this van has been to the dealer at least three times before for this failure and the dealer keeps telling her we can't duplicate the problem. this is dangerous!! it randomly cuts off! in operation. so far, no injuries, but several close calls.... | |||
| 07/25/2011 | 25000 | ||
| Fire in vehicle caused by an apparent short in rear cigarette lighter while on a long distance trip from new jersey to newfoundland on july 25, 2011, we had a fire in our 2009 chrysler town & country minivan that started in and around the rear cigarette lighter. the wires below the carpet ignited causing a portion of the carper to get burned and causing a major panic amongst my 3 children who were all seated in the back. there was nothing plugged into the lighter when the fire started. | |||
| 05/22/2009 | 65000 | ||
| Tl-the contact owns a 2008 chrysler town and country. the contact stated the drainage hose that goes from the compressor to the air conditioner was cracked and drained out all the free-on that was put in. the vehicle was taken to the dealer while pouring the free-on in the vehicle it drained back out. there was a recall nhtsa campaign id number: 10v611000 component: equipment: electrical: air conditioner. the dealer informed her that her vin was not included in the recall. the cost would be $299 to repair. the manufacturer was not contacted. the failure mileage was 65,000...mw | |||
| 01/01/2011 | 28000 | ||
| While driving with my family on 1/1/2011 the truck just shut off, all the lights on the dash came on as if just starting the truck and the truck restarted. i brought the vehicle to the dealer on 1/03 and they diagnosed it no trouble found and returned the truck (they said there were no error codes). on 1/20/11 the same issue happened this time to my wife while merging onto a major highway at 55 miles an hour, the truck (because loss of power steering) pulled to the left, she had my 3 and 6 yr old in the truck, i brought the truck that evening back and contacted chrysler corporate. they saw a fault with a loose battery terminal po884 on ro, and replaced the win. my wife is petrified to drive this truck so i have been driving it since. today 2/09/11 it happened to me at ~40 mph at ~8:15 am. i have called chrysler again. this is a major safety issue and i cannot feel safe letting my wife drive this truck anymore nor myself. | |||
| 12/31/2010 | 15000 | ||
| Tl-the contact owns a 2009 town and country. while driving approximately 30 mph, the contact smelled an electrical burning odor inside of the vehicle. the contact pulled over to the side of the road to inspect the vehicle, and noticed small flames coming from the rear area of the passenger automatic sliding door. the fire department removed the door panel and extinguished the fire. the vehicle was towed to an authorized dealer for diagnosis and repair. the contact discovered that there was a recall related to the failure under nhtsa campaign id number 09v046000 (electrical system: fuses and circuit breakers electrical system: fuses and circuit breakers). the contact was uncertain if the vin was included in the recall, and planned to notify the dealer. the failure mileage was 15,000. js | |||
| 09/15/2010 | 14600 | ||
| While traveling at 60mph on the expressway my 2009 chrysler town and country van stalled and would not restart. the code at the dealer indicated that the pcm module automatically shut down the vehicle. this happened twice. the first time the dealer installed a new pcm. the second dealer noticed that one of the wires to the pcm rubbed through on a factory installed upper radiator hose clamp, thereby sending a message in error to automatically shut down the vehicle. we would like chrysler to check all vehicles for this defect when they come in for service so this very dangerous situation does not happen to anyone else. | |||