Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ENGINE | |||
| 10/03/2012 | 70000 | ||
| Tl-the contact owns a 2009 chrysler town and country. while driving approximately 35 mph, the engine stalled as the traction control warning indicator illuminated. upon restarting, the vehicle resumed normally. the failure recurred four times. the vehicle was taken to an authorized dealer for diagnosis. the fuel pump was replaced however, the failure recurred. the manufacturer was notified of the defect. the approximate failure mileage was 70,000. the vin was unavailable. kmj | |||
| 10/03/2012 | 70000 | ||
| Tl-the contact owns a 2009 chrysler town and country. while driving approximately 35 mph, the engine stalled and then the traction control warning indicator illuminated. upon restarting, the vehicle resumed normally. the failure occurred four times. the vehicle was taken to an authorized dealer for diagnosis. the fuel pump was replaced; however the problem recurred. the manufacturer was notified of the defect. the approximate failure mileage was 70,0000. the vin was unavailable. js | |||
| 11/05/2012 | 111000 | ||
| Tl-the contact owns a 2009 chrysler town and country. the contact stated that while driving 10 mph, the vehicle began to loose power. the contact pulled the vehicle over to the side of the road and the vehicle would not restart. the vehicle was taken to the dealer for inspection and they stated that he could not determine the cause of failure. the contact replaced the battery but the failure recurred. the vehicle was not repaired. the manufacturer was notified and they stated that there were no recalls on the vehicle. the failure mileage was 111,000. pmb | |||
| 10/20/2012 | 54000 | ||
| Car starting accelerating on its own. i wasn't able to slow down as the brakes didn't respond (they seamen stuck). this has happen at least twice in a 3 weeks period. i have to push the accelerator harder in order to somehow made the car responsive. the second time this happened, a brake signal came up, once i was able to take control of the car, i parked on side of the road, turned the car off and then turned on again and signal went off. both times i was driving in the freeway at 65 mph trying to pass another car with my 2 kids under the age of 5!!!. second time i almost hit the car infront of me. | |||
| 11/05/2012 | 111000 | ||
| Tl-the contact owns a 2009 chrysler town and country. the contact stated that while driving 10 mph, the vehicle began to loose power. the contact pulled the vehicle over to the side of the road and the vehicle would not restart. the vehicle was taken to the dealer for inspection and they stated that he could not determine the cause of failure. the contact replaced the battery but the failure recurred. the vehicle was not repaired. the manufacturer was notified and they stated that there were no recalls on the vehicle. the failure mileage was 111,000. pmb | |||
| 10/20/2012 | 54000 | ||
| Car starting accelerating on its own. i wasn't able to slow down as the brakes didn't respond (they seamen stuck). this has happen at least twice in a 3 weeks period. i have to push the accelerator harder in order to somehow made the car responsive. the second time this happened, a brake signal came up, once i was able to take control of the car, i parked on side of the road, turned the car off and then turned on again and signal went off. both times i was driving in the freeway at 65 mph trying to pass another car with my 2 kids under the age of 5!!!. second time i almost hit the car infront of me. | |||
| 11/05/2012 | 111000 | ||
| T l-the contact owns a 2009 chrysler town and country. the contact stated that while driving 10 mph, the vehicle began to loose power. the contact pulled the vehicle over to the side of the road and the vehicle would not restart. the vehicle to the dealer for inspection and they stated that he could not determine the cause of failure. the contact replaced the batter but the failure recurred. the vehicle was not repaired. the manufacturer was notified and they stated that there were no recalls on the vehicle. the failure mileage was 111,000. ap | |||
| 10/20/2012 | 54000 | ||
| Car starting accelerating on its own. i wasn't able to slow down as the brakes didn't respond (they seamen stuck). this has happen at least twice in a 3 weeks period. i have to push the accelerator harder in order to somehow made the car responsive. the second time this happened, a brake signal came up, once i was able to take control of the car, i parked on side of the road, turned the car off and then turned on again and signal went off. both times i was driving in the freeway at 65 mph trying to pass another car with my 2 kids under the age of 5!!!. second time i almost hit the car infront of me. | |||
| 09/01/2012 | 47800 | 1 | |
| Purchased a 2009 t&c 3 weeks ago, 47607miles. first incidence occurred after 1 week. while driving the vehicle lost power steering, (electronics, lights, radio, etc remained active), i realized the engine had stalled/cutoff. i was only going about 20mph, i had to put the car in park and restart the ignition. car drove fine. took the car back to dealership where they machined the rear rotors. week 2, took the car back to the dealership again, they machined the front rotors. week 3, while driving the same incident occurred, engine cutoff during operation without warning. luckily i was in a neighborhood and speed was approx 15-25 mph. electronics remained active. (there were no warnings or error codes when the engine shut down.) had to put the vehicle in park and restart the engine. took the car back to the dealership for the third time in 3 weeks of ownership where it currently remains as they try to chase this ghost. i am convinced this vehicle is dangerous and not safe to drive since the engine cuts off randomly. i asked first team honda of chesapeake to take this vehicle back and i would buy a different vehicle. the used car sales manager offered me 75% of what i paid for the car 3 weeks earlier and told me there was nothing wrong with my vehicle. it is under warranty for 90 days so i will continue to send the car back and warn others before they purchase an unsafe vehicle. *tr | |||
| 09/01/2012 | 47800 | ||
| Purchased a 2009 t&c 3 weeks ago, 47607miles. first incidence occurred after 1 week. while driving the vehicle lost power steering, (electronics, lights, radio, etc remained active), i realized the engine had stalled/cutoff. i was only going about 20mph, i had to put the car in park and restart the ignition. car drove fine. took the car back to dealership where they machined the rear rotors. week 2, took the car back to the dealership again, they machined the front rotors. week 3, while driving the same incident occurred, engine cutoff during operation without warning. luckily i was in a neighborhood and speed was approx 15-25 mph. electronics remained active. (there were no warnings or error codes when the engine shut down.) had to put the vehicle in park and restart the engine. took the car back to the dealership for the third time in 3 weeks of ownership where it currently remains as they try to chase this ghost. i am convinced this vehicle is dangerous and not safe to drive since the engine cuts off randomly. i asked first team honda of chesapeake to take this vehicle back and i would buy a different vehicle. the used car sales manager offered me 75% of what i paid for the car 3 weeks earlier and told me there was nothing wrong with my vehicle. it is under warranty for 90 days so i will continue to send the car back and warn others before they purchase an unsafe vehicle. | |||
| 08/01/2012 | |||
| Tl* the contact owns a 2009 chrysler town and country touring. the contact stated that while traveling 35-40 mph, the vehicle stalled without warning. the vehicle was taken to the dealer and the manufacturer was made aware of the failure. the vehicle was not repaired. the contact did not confirm the cause of the failure. the failure mileage was unknown and the current mileage was 67,500. | |||
| 08/01/2012 | |||
| Tl- the contact owns a 2009 chrysler town and country touring. the contact stated that while traveling 35-40 mph, the vehicle stalled without warning. the vehicle was taken to the dealer and the manufacturer was made aware of the failure. the vehicle was not repaired. the contact did not confirm the cause of the failure. the failure mileage was unknown and the current mileage was 67,500. kmj | |||
| 08/01/2012 | 35 | ||
| Tl- the contact owns a 2009 chrysler town and country touring. the contact stated while traveling 35 to 40 mph the vehicle stalled. the vehicle was taken to the dealer. the manufacturer was made aware of the failure. the vehicle was not repaired. the failure mileage was unknown and the current mileage was 67,500. rds | |||
| 09/01/2009 | 2000 | ||
| Tl-the contact owns a 2009 chrysler town and country. the contact stated that the vehicle stalled times without warning. the vehicle was taken to the dealer where a diagnostic was performed however, the diagnostics was unable to locate a failure code. the dealer then replaced the engine oil and advised the contact that the vehicle did not exhibit a manufacturing defect. the vehicle was not repaired. the failure mileage was 2,000 and the current mileage 51,000. the vin was not available. kmj | |||
| 09/01/2009 | 2000 | ||
| Tl-the contact owns a 2009 chrysler town and country. the contact stated that the vehicle stalled without warning several times while driving, the vehicle was taken to the dealer a diagnostic was performed that was unable to locate a failure code. the dealer replaced the vehicle engine oil and advised that the vehicle did not have a manufacturer defect. the vehicle was not repaired. the failure mileage was 2,000 and the current mileage 51,000. li | |||
| 10/16/2010 | 15000 | ||
| After sustained highway speeds, our van stalled upon exiting the highway and coming to a complete stop at the first traffic light. the steering wheel and brake pedal would shake very hard immediately prior to stalling. the tachometer would also dip below 750 rpm immediately before engine stalling. this same thing happened at least 10 times before we finally took it back to the dealership. they could not find anything wrong with the van and said that they simply updated the engine computer software. the problem continued and became quite predictable. there is no problem when the vehicle is driven around town since i don't get onto a highway to go to work or shop. it happens all the time now after we've been on the highway for a while and exit. sometimes it will stall before we can even come to a complete stop which concerns me greatly. our vehicle recently ran out of it's regular 3 year/36,000 mile warranty so we took it to our regular mechanic because we wanted another opinion and to finally get it fixed even if it had to be at our own expense. our mechanic determined that the problem was with the torque converter. apparently the torque converter is intended to help the transmission get better gas mileage when at highway speeds. upon exiting the highway, the torque converter is not properly disengaging which is resulting in our engine stalling issue. instead of charging us to fix the problem he told us to have our dealer fix it since it should still be covered by the power train warranty as we have just over 40,000 miles on the vehicle. after 3 days with the dealer, they have yet to resolve the issue and claim that they cannot reproduce the problem. needless to say, we are extremely frustrated. chrysler needs to either fix the problem or replace the vehicle. | |||
| ENGINE AND ENGINE COOLING | |||
| 01/07/2011 | 20000 | ||
| We bought this car new in 2009 from the gary miller chrysler dealership in erie, pa. in early 2011 and continuing to present, the car engine will stall out upon applying the brakes to decelerate. the stall always happens at a slow speed right before stopping, just when it stops, or a few seconds after the car comes to a complete stop. it feels like the engine and transmission want to force the car to keep moving instead of braking to a complete stop. on some occassions, the car tries to lurch forward and requires holding the brake down hard to prevent it. the other situation is when starting at a slow speed, the engine will not automatically shift gears and the engine revs up dangerously high. we pull off the road, shut down the engine, restart, and then it seems to be okay. we have reported this to the gary miller chrysler dealership service department since it started in 2011. they have been very concerned and attempt to discover the cause by test drive and diagnosis, but have no explanation. other than this, the service there has been very reliable. | |||
| 01/07/2012 | 51164 | ||
| My 2009 chrysler town and country 4 liter engine stopped dead 3/4 mile after leaving home in the morning. i was doing 15 mph at the time. everything stopped working, i.e., the power steering was unmovable and the power brakes were non-responsive. because it happened in a curve, i ended up in the oncoming lane on a single lane road. luckily there was no car in that lane. in addition, the heating and cooling system and the radio also stopped. the dashboard went dark. there was total silence. after about 45 seconds i restarted the car with no problems. i drove the car to the nearest chrysler dealer whose service advisor asked whether or not a check engine light came on after the event so that he could get the failure code. the light did not come on. the dealer's service advisor said that he could not fix the problem without the failure code. i have driven the minivan for the last 10 days with no problems. now i am uncertain if and when this event will happen again and am concerned about my safety in the future. | |||
| 04/04/2011 | |||
| Tl* the contact owns a 2009 chrysler town and country. while driving various speeds, the contact stated the vehicle would stall intermittently. the dealer and manufacturer were unable to diagnose the failure. the vehicle was not repaired. the failure mileage was 31,000 and the current mileage was 36,500. | |||
| 04/04/2011 | |||
| Tl- the contact owns a 2009 chrysler town and country. while driving various speeds, the contact stated the vehicle would stall intermittently. the dealer and manufacturer were unable to diagnose the failure. the vehicle was not repaired. the failure mileage was 31,000 and the current mileage was 36,500. rvk | |||
| 04/04/2011 | |||
| Tl- the contact owns a 2009 chrysler town and country. while driving at any speed, the contact stated that the vehicle would stall at any time. the dealer and manufacturer were unable to diagnose the failure. the vehicle was not repaired. the failure mileage was 31,000 and the current mileage was 36,500. nw | |||
| 05/11/2011 | 27000 | ||
| Tl-the contact owns a 2009 chrysler town and country. the contact was driving approximately 50 mph, the engine stalled without prior warning. the vehicle restarted on the fist attempt and resumed as normal. the failure occurred on ten different times. the vehicle was taken to an authorized dealer for diagnosis where they were unable to locate the problem. the manufacturer was notified of the continuous defect. the contact expressed significant concern of a safety risk. the approximate failure mileage was 27,000. js | |||
| ENGINE AND ENGINE COOLING - ENGINE | |||
| 06/20/2011 | 40500 | ||
| My wife was driving the 2009 chrysler town and country today when the throttle just began racing. this ocurrs completely at random. the dealer can't find a code and has just cleaned the throttle body in an attempt to fix this. clearly, it hasn't fixed it. after a few seconds it returns to the commanded speed from the pedal. very dangerous!! | |||
| 11/19/2010 | 27517 | ||
| 1. wife was driving 2009 chrysler town and country. she was pulling out into traffic when the van just cut off. 2. the van completely turns off. no gauges, no warning, just cuts off. the failure is completely random. she was almost broad-sided by on-coming traffic with her and our three kids in the van this time. 3. van has been taken to the dealer at least twice and they could find no fault codes or reason for the van cutting off. had us pay to have the injectors cleaned and said that should fix it (the van had less than 27,500 miles on it at this point). the van did it again the very next day. dealer said could not duplicate problem. | |||