Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| POWER TRAIN | |||
| 01/14/2013 | 60068 | ||
| My car is a 2009 chrysler town & country with just over 60000 miles on it. the transmission is slipping and according to the dealer will have to be replaced now as it is failing fast. his recommendation is that i don't drive it very far. there is no reason why a 3 year old car with 60000 miles on it should have the transmission failing. i have been reading up on this and there are apparently quite a few complaints regarding this specific year and model. many people have complained about the transmission failing. apparently, chrysler's warranty only covers 3 years or 36,000 miles unless you buy the extended. since i bought this car from my parents it is technically used and that option was not available to me. regardless, obviously the shoddy workmanship and parts of this car have contributed to the failure of my transmission along with that of many other owners. | |||
| 10/16/2010 | 15000 | ||
| After sustained highway speeds, our van stalled upon exiting the highway and coming to a complete stop at the first traffic light. the steering wheel and brake pedal would shake very hard immediately prior to stalling. the tachometer would also dip below 750 rpm immediately before engine stalling. this same thing happened at least 10 times before we finally took it back to the dealership. they could not find anything wrong with the van and said that they simply updated the engine computer software. the problem continued and became quite predictable. there is no problem when the vehicle is driven around town since i don't get onto a highway to go to work or shop. it happens all the time now after we've been on the highway for a while and exit. sometimes it will stall before we can even come to a complete stop which concerns me greatly. our vehicle recently ran out of it's regular 3 year/36,000 mile warranty so we took it to our regular mechanic because we wanted another opinion and to finally get it fixed even if it had to be at our own expense. our mechanic determined that the problem was with the torque converter. apparently the torque converter is intended to help the transmission get better gas mileage when at highway speeds. upon exiting the highway, the torque converter is not properly disengaging which is resulting in our engine stalling issue. instead of charging us to fix the problem he told us to have our dealer fix it since it should still be covered by the power train warranty as we have just over 40,000 miles on the vehicle. after 3 days with the dealer, they have yet to resolve the issue and claim that they cannot reproduce the problem. needless to say, we are extremely frustrated. chrysler needs to either fix the problem or replace the vehicle. | |||
| 01/07/2011 | 20000 | ||
| We bought this car new in 2009 from the gary miller chrysler dealership in erie, pa. in early 2011 and continuing to present, the car engine will stall out upon applying the brakes to decelerate. the stall always happens at a slow speed right before stopping, just when it stops, or a few seconds after the car comes to a complete stop. it feels like the engine and transmission want to force the car to keep moving instead of braking to a complete stop. on some occassions, the car tries to lurch forward and requires holding the brake down hard to prevent it. the other situation is when starting at a slow speed, the engine will not automatically shift gears and the engine revs up dangerously high. we pull off the road, shut down the engine, restart, and then it seems to be okay. we have reported this to the gary miller chrysler dealership service department since it started in 2011. they have been very concerned and attempt to discover the cause by test drive and diagnosis, but have no explanation. other than this, the service there has been very reliable. | |||