Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SERVICE BRAKES | |||
| 10/24/2011 | 15000 | ||
| Tl* the contact owns a 2009 chrysler town and country. the contact stated that while driving approximately 65 mph with the brake pedal depressed, he noticed a vibration in the brake pedal. the failure recurred whenever the brakes were applied over 20 mph. the vehicle was taken to the dealer for diagnostic testing. the technician was unable to diagnose the failure. the manufacturer was made aware of the failure. the vehicle was not repaired. the approximate failure mileage was 15,000. | |||
| 10/24/2011 | 15000 | ||
| Tl- the contact owns a 2009 chrysler town and country. the contact stated that while driving approximately 65 mph with the brake pedal depressed, he noticed a vibration in the brake pedal. the failure recurred whenever the brakes were applied over 20 mph. the vehicle was taken to the dealer for diagnostic testing. the technician was unable to diagnose the failure. the manufacturer was made aware of the failure. the vehicle was not repaired. the approximate failure mileage was 15,000. kmj | |||
| 10/24/2011 | 15000 | ||
| Tl- the contact owns a 2009 chrysler town and country. the contact stated while driving approximately 65 mph with the brake pedal depressed he noticed a vibration in the brake pedal. the failure occurred when braking over 20 mph. the vehicle was taken to the dealer for diagnostic testing. the technician was unable to diagnose the failure. the manufacturer was made aware of the failure. the vehicle was not repaired. the approximate failure mileage was 15,000. da | |||
| 11/08/2012 | 37000 | ||
| Tl - the contact owns a 2009 chrysler town and country. the contact stated that while driving approximately 20 mph, the brakes failed, causing the contact to crash into a tree and the vehicle rolled over. the contact was injured and transported to the hospital by ambulance. the vehicle was towed to an independent mechanic for diagnostic testing. the mechanic advised that the vehicle was destroyed. the manufacturer was made aware of the failure and advised the contact that the vehicle was not included in any recall. the vehicle was not repaired, the approximate failure and current failure mileage was 37,000. kmj | |||
| 10/20/2012 | 54000 | ||
| Car starting accelerating on its own. i wasn't able to slow down as the brakes didn't respond (they seamen stuck). this has happen at least twice in a 3 weeks period. i have to push the accelerator harder in order to somehow made the car responsive. the second time this happened, a brake signal came up, once i was able to take control of the car, i parked on side of the road, turned the car off and then turned on again and signal went off. both times i was driving in the freeway at 65 mph trying to pass another car with my 2 kids under the age of 5!!!. second time i almost hit the car infront of me. | |||
| 11/08/2012 | 37000 | ||
| Tl - the contact owns a 2009 chrysler town and country. while driving at approximately 20 mph the contact stated the drivers brakes failed which caused the vehicle to crash into a tree and roll over. the driver was injured and taken to the hospital by an ambulance. the vehicle was towed to an independent mechanic for a diagnostic testing. the mechanic stated the vehicle was destroyed. the manufacturer was made aware of the failure and stated the vehicle was not included in any recall. the vehicle was not repaired, the approximate failure mileage and the current failure mileage was 37,000. dr | |||
| 10/20/2012 | 54000 | ||
| Car starting accelerating on its own. i wasn't able to slow down as the brakes didn't respond (they seamen stuck). this has happen at least twice in a 3 weeks period. i have to push the accelerator harder in order to somehow made the car responsive. the second time this happened, a brake signal came up, once i was able to take control of the car, i parked on side of the road, turned the car off and then turned on again and signal went off. both times i was driving in the freeway at 65 mph trying to pass another car with my 2 kids under the age of 5!!!. second time i almost hit the car infront of me. | |||
| 09/01/2012 | 47800 | 1 | |
| Purchased a 2009 t&c 3 weeks ago, 47607miles. first incidence occurred after 1 week. while driving the vehicle lost power steering, (electronics, lights, radio, etc remained active), i realized the engine had stalled/cutoff. i was only going about 20mph, i had to put the car in park and restart the ignition. car drove fine. took the car back to dealership where they machined the rear rotors. week 2, took the car back to the dealership again, they machined the front rotors. week 3, while driving the same incident occurred, engine cutoff during operation without warning. luckily i was in a neighborhood and speed was approx 15-25 mph. electronics remained active. (there were no warnings or error codes when the engine shut down.) had to put the vehicle in park and restart the engine. took the car back to the dealership for the third time in 3 weeks of ownership where it currently remains as they try to chase this ghost. i am convinced this vehicle is dangerous and not safe to drive since the engine cuts off randomly. i asked first team honda of chesapeake to take this vehicle back and i would buy a different vehicle. the used car sales manager offered me 75% of what i paid for the car 3 weeks earlier and told me there was nothing wrong with my vehicle. it is under warranty for 90 days so i will continue to send the car back and warn others before they purchase an unsafe vehicle. *tr | |||
| 09/01/2012 | 47800 | ||
| Purchased a 2009 t&c 3 weeks ago, 47607miles. first incidence occurred after 1 week. while driving the vehicle lost power steering, (electronics, lights, radio, etc remained active), i realized the engine had stalled/cutoff. i was only going about 20mph, i had to put the car in park and restart the ignition. car drove fine. took the car back to dealership where they machined the rear rotors. week 2, took the car back to the dealership again, they machined the front rotors. week 3, while driving the same incident occurred, engine cutoff during operation without warning. luckily i was in a neighborhood and speed was approx 15-25 mph. electronics remained active. (there were no warnings or error codes when the engine shut down.) had to put the vehicle in park and restart the engine. took the car back to the dealership for the third time in 3 weeks of ownership where it currently remains as they try to chase this ghost. i am convinced this vehicle is dangerous and not safe to drive since the engine cuts off randomly. i asked first team honda of chesapeake to take this vehicle back and i would buy a different vehicle. the used car sales manager offered me 75% of what i paid for the car 3 weeks earlier and told me there was nothing wrong with my vehicle. it is under warranty for 90 days so i will continue to send the car back and warn others before they purchase an unsafe vehicle. | |||
| 06/27/2012 | 26000 | 2 | |
| The front rotors and brake pads have replaced twice on the vehicle. the back rotors and pads have been replaced once and resurfaced once. i now have 29000 on the vehicle and will be bringing in the vehicle again because of the same vibration in the brake pedal when the brakes are applied. *tr | |||
| 06/27/2012 | 26000 | ||
| The front rotors and brake pads have replaced twice on the vehicle. the back rotors and pads have been replaced once and resurfaced once. i now have 29000 on the vehicle and will be bringing in the vehicle again because of the same vibration in the brake pedal when the brakes are applied. | |||
| 08/12/2012 | 47700 | 1 | |
| Driving 65 mph after 230 mile trip and started to exit off ramp while slowing down to about 30 mph starting to brake and grinding noise began to be heard and vehicle was unable to stop properly. it seemed that the abs was releasing on dry payment and vehicle vibrated/pulsated. (new brake pads were put on 2 weeks ago and new tires on 8 months ago.) continued to next stop and go and noise and brake failure occurred once again. fortunately, speed was only no issue since it was city driving. continued a few more blocks and turned right and brake failure once again due to a pedestrian bolting out at intersection. there was no incident due to pedestrian stopping before contact. happen one more time and has not happened in the last two days. the pulsating/noise/vibration on each occurrence was on either side of the front but not the both sides at once. definitely a safety issue and hopefully is taken care by chrysler before someone is seriously hurt or killed. took vehicle in to have diagnostics and there was a code of failure. code represented a wiring or cluster failure. *tr | |||
| 08/12/2012 | 47700 | ||
| Driving 65 mph after 230 mile trip and started to exit off ramp while slowing down to about 30 mph starting to brake and grinding noise began to be heard and vehicle was unable to stop properly. it seemed that the abs was releasing on dry payment and vehicle vibrated/pulsated. (new brake pads were put on 2 weeks ago and new tires on 8 months ago.) continued to next stop and go and noise and brake failure occurred once again. fortunately, speed was only no issue since it was city driving. continued a few more blocks and turned right and brake failure once again due to a pedestrian bolting out at intersection. there was no incident due to pedestrian stopping before contact. happen one more time and has not happened in the last two days. the pulsating/noise/vibration on each occurrence was on either side of the front but not the both sides at once. definitely a safety issue and hopefully is taken care by chrysler before someone is seriously hurt or killed. took vehicle in to have diagnostics and and there was a code of failure. code represented a wiring or cluster failure. | |||
| 04/01/2012 | 80000 | ||
| Tl* the contact owns a 2009 chrysler town and country. the contact was driving 35 mph when the skid control warning light illuminated and the anti-braking system engaged. the front passenger side axle then seized, causing the tire to grind and feel as if it was slipping from under the vehicle. the vehicle was taken to the dealer who replaced the front hub assembly. the manufacturer was not notified of the issue. the failure mileage was 80,000. | |||
| 04/01/2012 | 80000 | ||
| Tl-the contact owns a 2009 chrysler town and country. the contact was driving 35 mph when the skid control warning light illuminated and the anti-braking system engaged. the front passenger side axle then seized, causing the tire to grind and feel as if it was slipping from under the vehicle. the vehicle was taken to the dealer who replaced the front hub assembly. the manufacturer was not notified of the issue. the failure mileage was 80,000. kmj | |||
| 04/01/2012 | 80000 | ||
| Tl-the contact owns a 2009 chrysler town and country. the contact stated while driving 35 mph the skid control light started to illuminate and the anti-braking system started to lock. the right front axle locked causing the tire to grind and feel as if it was slipping from under the vehicle. the vehicle was taken to the dealer who replaced the front hub assembly and the cost was $1200 to the contact. the vehicle was still at the dealer. the manufacturer was not notified. the failure mileage was 80,000. mw | |||
| SERVICE BRAKES, HYDRAULIC | |||
| 04/01/2011 | 50000 | ||
| Tl- the contact owns a 2009 chrysler town and country. the contact stated that the brakes were replaced three times within one year. the vehicle was not repaired. the failure mileage was 50,000 and the current mileage was 65,000. kmj | |||
| 04/01/2011 | 50000 | ||
| Tl- the contact owns a 2009 chrysler town and country. the contact states that her brakes have been replaced three times in one year. the vehicle has not been repaired. the failure mileage was 50,000 and the current mileage was 65,000. dt | |||
| 09/15/2010 | 22000 | ||
| This car has had its brakes replaced three times and does not have 50,000 miles on it. we are very concerned about the safety of this vehicle. | |||
| 06/15/2009 | |||
| We've had our 2009 town & country for about 3yrs. the brake problems started after a few months of use. they started off wobbling when stopping. i took it in for service, they said i just need my rotors turned. i asked them to replace them because we hadn't had the vehicle long enough to need our rotors turned. but they refused. while it did drive better, the vehicle never drove smooth again. i told them it's still not smooth but nothing was done. my husband (mechanic) has changed our brakes 4 times in 3 yrs. he changed the brakes a couple of months ago, two weeks later we had squealing and rubbing when stopping again. he decided to purchase brake pads from the dealership (very expensive) but when he went to put them on he discovered the brake pads weren't the problem. apparently there's a problem with the ball bearings for which chrysler has extended their warranty but won't extended a loaner car to it's valued customers for their inconvenience. now we have to either be without a vehicle or pay money for a rental because chrylser sold us a faulty vehicle. oh and the leather on my driver seat has cracked also. my husband's 10 yr old ford isn't doing that. | |||
| 10/03/2011 | 13000 | ||
| Rear rotors and pads give grinding noise most pronounced in cold weather. just like the recalled front rotors and pads. the root problem most likely is inferior quality of the rotor metal. should advise chrysler to replace rotors with a superior quality rotor, not just a quick fix cutting the rotors, because the cutting will not cure inferior metal constitution to begin with. | |||
| 09/25/2011 | 70027 | ||
| Tl* the contact owns a 2009 chrysler town and country. the contact stated that an abnormal grinding was heard from the brakes when depressed and caused the vehicle shake. the vehicle was taken to the dealer where the dealer replaced the brakes, brake pads, bearings and the rotors. the manufacturer was made aware of the failure and denied assistance with the repair. the failure mileage was 70,027 and the approximate mileage was 71,000. kmj | |||
| 09/25/2011 | 70027 | ||
| Tl- the contact owns a 2009 chrysler town and country. the contact stated that an abnormal grinding was heard from the brakes when depressed and caused the vehicle shake. the vehicle was taken to the dealer where the dealer replaced the brakes, brake pads, bearings and the rotors. the manufacturer was made aware of the failure and denied assistance with the repair. the failure mileage was 70,027 and the approximate mileage was 71,000. kmj | |||
| 05/26/2011 | 19430 | ||
| Brake calipers do not consistently release. they continue to drag and cause excessive heat. reported it to dealer. they claim it was normal. rear brakes and rotors had to be replaced at 23,000 miles and now 31000. you can hear the brakes come on while on the highway at 65mph with out ever pressing the pedal. i also found that i'm not the only one, several auto websites have hundreds of people writing very similar issues with the 08-09 t&c (http://townhall-talk.edmunds.com/direct/view/.f1bbe4a/0) | |||
| 09/03/2010 | 23916 | ||
| I am about to put my fifth set of front brake rotors on my 2009 town & country. i have tried mopar, autozone, and napa rotors. chrysler employees have told me that this is a well known problem, that affects the town and country and the journey, which share brake components. they also told me that the mopar rotors were junk. i called the customer assistance line and the person who took my report, told me that chrylser is aware of this problem and has just completed a complete re-design on the components. they extended the warrantee to 30 or 36 thousand miles, which does not help me. i received a call back from a case manager, whose job was clearly to get me off the phone. she did not want to know anything, was not interested in the dates and miles of rotor changes, and basically said: once you tried non-chrysler parts, we are no longer willing to help you. she also said that she knows nothing about re-design or any known brake problems. my trying different manufacturers' parts actually proves that the issue is not the fault of the rotors, but likely the design of the brakes. something is causing them to wear improperly. the rotors warp. i installed a set at one year (23,916 mi), two years (40,997), six weeks later at (43,745) and now need my fifth set at 46,400 after another six weeks. one non-chrysler mechanic said that he thinks it is possible the brakes are undersized for the minivan. my dealer is attempting to help, trying to find a solution. officially, chrysler says that changing rotors every 10 to 15,000 miles is acceptable. it is not. i had two previous chrysler minivans and changed brakes between 80 and 100,000 miles. chrysler need to recall these brakes - when i drive on the highway with the family, brake distances are very long and the vibration of the steering wheel upon braking is extreme. this is very dangerous. | |||
| 09/25/2011 | 70027 | ||
| Tl-the contact owns a 2009 chrysler town and country. the contact stated while the brake was depressed it made a grinding noise, and caused the vehicle shake. the vehicle was taken to the dealer. the dealer replaced the brake, pads, bearings, and rotors. the vehicle was repaired. the manufacturer was made aware of the failure, and denied assistance with the repair. the failure mileage was 70,027 and the approximate mileage was 71,000. li | |||
| 05/26/2011 | 19430 | ||
| Brake calipers do not consistently release. they continue to drag and cause excessive heat. reported it to dealer. they claim it was normal. rear brakes and rotors had to be replaced at 23,000 miles and now 31000. you can hear the brakes come on while on the highway at 65mph with out ever pressing the pedal. i also found that i'm not the only one, several auto websites have hundreds of people writing very similar issues with the 08-09 t&c (http://townhall-talk.edmunds.com/direct/view/.f1bbe4a/0) | |||
| 09/03/2010 | 23916 | ||
| I am about to put my fifth set of front brake rotors on my 2009 town & country. i have tried mopar, autozone, and napa rotors. chrysler employees have told me that this is a well known problem, that affects the town and country and the journey, which share brake components. they also told me that the mopar rotors were junk. i called the customer assistance line and the person who took my report, told me that chrylser is aware of this problem and has just completed a complete re-design on the components. they extended the warrantee to 30 or 36 thousand miles, which does not help me. i received a call back from a case manager, whose job was clearly to get me off the phone. she did not want to know anything, was not interested in the dates and miles of rotor changes, and basically said: once you tried non-chrysler parts, we are no longer willing to help you. she also said that she knows nothing about re-design or any known brake problems. my trying different manufacturers' parts actually proves that the issue is not the fault of the rotors, but likely the design of the brakes. something is causing them to wear improperly. the rotors warp. i installed a set at one year (23,916 mi), two years (40,997), six weeks later at (43,745) and now need my fifth set at 46,400 after another six weeks. one non-chrysler mechanic said that he thinks it is possible the brakes are undersized for the minivan. my dealer is attempting to help, trying to find a solution. officially, chrysler says that changing rotors every 10 to 15,000 miles is acceptable. it is not. i had two previous chrysler minivans and changed brakes between 80 and 100,000 miles. chrysler need to recall these brakes - when i drive on the highway with the family, brake distances are very long and the vibration of the steering wheel upon braking is extreme. this is very dangerous. | |||
| 05/26/2011 | 19430 | ||
| Brake calipers do not consistently release. they continue to drag and cause excessive heat. reported it to dealer. they claim it was normal. rear brakes and rotors had to be replaced at 23,000 miles and now 31000. you can hear the brakes come on while on the highway at 65mph with out ever pressing the pedal. i also found that i'm not the only one, several auto websites have hundreds of people writing very similar issues with the 08-09 t&c (http://townhall-talk.edmunds.com/direct/view/.f1bbe4a/0) | |||
| 09/03/2010 | 23916 | ||
| I am about to put my fifth set of front brake rotors on my 2009 town & country. i have tried mopar, autozone, and napa rotors. chrysler employees have told me that this is a well known problem, that affects the town and country and the journey, which share brake components. they also told me that the mopar rotors were junk. i called the customer assistance line and the person who took my report, told me that chrylser is aware of this problem and has just completed a complete re-design on the components. they extended the warrantee to 30 or 36 thousand miles, which does not help me. i received a call back from a case manager, whose job was clearly to get me off the phone. she did not want to know anything, was not interested in the dates and miles of rotor changes, and basically said: once you tried non-chrysler parts, we are no longer willing to help you. she also said that she knows nothing about re-design or any known brake problems. my trying different manufacturers' parts actually proves that the issue is not the fault of the rotors, but likely the design of the brakes. something is causing them to wear improperly. the rotors warp. i installed a set at one year (23,916 mi), two years (40,997), six weeks later at (43,745) and now need my fifth set at 46,400 after another six weeks. one non-chrysler mechanic said that he thinks it is possible the brakes are undersized for the minivan. my dealer is attempting to help, trying to find a solution. officially, chrysler says that changing rotors every 10 to 15,000 miles is acceptable. it is not. i had two previous chrysler minivans and changed brakes between 80 and 100,000 miles. chrysler need to recall these brakes - when i drive on the highway with the family, brake distances are very long and the vibration of the steering wheel upon braking is extreme. this is very dangerous. | |||
| 07/04/2011 | 31000 | ||
| Tl* the contact owns a 2009 chrysler towns and country. the contact was driving 60 mph when a grinding noise was heard coming from the brakes when applied and the vehicle failed to stop properly. the vehicle was taken to the dealer where it was confirmed that the front and rear brakes, along with rotors needed to be replaced. the manufacturer was not contacted and the vehicle was not repaired. the failure mileage was 31,000 and the current mileage was 38,000. | |||
| 07/04/2011 | 31000 | ||
| Tl- the contact owns a 2009 chrysler towns and country. the contact was driving 60 mph when a grinding noise was heard coming from the brakes when applied and the vehicle failed to stop properly. the vehicle was taken to the dealer where it was confirmed that the front and rear brakes, along with rotors needed to be replaced. the manufacturer was not contacted and the vehicle was not repaired. the failure mileage was 31,000 and the current mileage was 38,000. kmj | |||
| 07/04/2011 | 31000 | ||
| Tl- the contact owns a 2009 chrysler towns and country. the contact was driving 60 mph when the brakes were depressed a grinding noise emitted and the vehicle failed to stop properly. the vehicle was taken to the dealer and the dealer confirmed front and rear brakes along with rotors needed to be replaced. the manufacturer was not contacted. the vehicle was not repaired. the failure mileage was 31,000 and the current mileage was 38,000. rds | |||
| 09/11/2011 | 85000 | ||
| While i am driving down the road, the van looses steering, brakes and acceleration. it's as if it completely shuts down. i put the car in park, turn it off and restart it and it seems to be ok. this has happened 4 times with the van, once with my husband, twice with me and once with the dealership. the last time it happened to me i had 5 children in the car and was traveling 35 mph in the left hand lane of a busy street. luckily, i was not rear ended! the dealership had fixed the van a week earlier by replacing the wireless ignition module. i immediately returned it the the dealership after the last incident. they have had it for 3 weeks and can't duplicate the event again. chrysler called us on friday and stated that we have to pick up the car because the can not find anything wrong with it. i'm terrified to drive the car, especially with my children. i drive the car multiple times each week on a highway and can only imagine the outcome if this happened on a highway as opposed to a city street. | |||
| 09/26/2011 | 31000 | ||
| While driving i first experienced premature tire wear and when i bought 4 new tires ($650 dollars) later, i noticed that there was a loud humming noise. i returned to the tire dealer and they replaced all four tires with a better tire but the noise continued. i then took my vehicle to the car dealer and they explained that i needed new brake pads, rotors and my wheel bearings needed to be replaced! what a shock! with only 31,000 miles, i needed all of this to be repaired. | |||
| 11/10/2009 | 9575 | ||
| Tl* the contact owns a 2009 chrysler town and country. the contact stated that the front brakes and rear rotors wore prematurely. the contact replaced the brakes and rotors three times within 28,000 miles of purchasing the vehicle. the contact stated that the stopping distance increased due to the faulty brakes and he believed that the vehicle was unsafe to drive. the failure mileage was 9,575. | |||
| 11/10/2009 | 9575 | ||
| Tl- the contact owns a 2009 chrysler town and country. the contact stated that the front brakes and rear rotors wore prematurely. the contact replaced the brakes and rotors three times within 28,000 miles of purchasing the vehicle. the contact stated that the stopping distance increased due to the faulty brakes and he believed that the vehicle was unsafe to drive. the failure mileage was 9,575. kmj | |||
| 11/10/2009 | 9575 | ||
| Tl-the contact owns a 2009 chrysler town and country. the contact the front brakes and and the rear rotors ware prematurely. the contact replaced the brake and rotors three times within 28,000 miles since purchasing the vehicle. the contact the stopping distance increases due to the faulty brakes and the vehicle was unsafe to drive. 9,575. jo | |||
| 07/27/2011 | 50636 | ||
| Tl* the contact owns a 2009 chrysler town & country. the contact was driving 65 mph when the brakes were applied and the steering wheel began to jerk abnormally. in addition, the vehicle would not change gears. the contact also mentioned that the brake warning lamp was illuminated. the vehicle was taken to the dealer who was not able to diagnose the failure. the manufacturer was made aware of the failure who did not offer any assistance since the vehicle was not included in any recalls. the vehicle was not repaired. the failure mileage was unknown and current mileage was 50,636. | |||
| 04/19/2010 | 12000 | ||
| Tl* the contact owns a 2009 chrysler town and country. the contact stated that while driving at various speeds the brakes would pulsate abnormally and emit burning fumes into the vehicle. the vehicle was taken to the dealer who diagnosed that the rotors and brake pads needed to be replaced. the contact mentioned that within a two year period, she had to replace the rotors and brake pads a total of three times. the manufacturer was made aware of the failure who did not offer any assistance since the vehicle was no longer under warranty. the vehicle was not repaired. the failure mileage was 12,000 and the current mileage was 40,214. | |||
| 07/27/2011 | 50636 | ||
| Tl* the contact owns a 2009 chrysler town & country. the contact was driving 65 mph when the brakes were applied and the steering wheel began to jerk abnormally. in addition, the vehicle would not change gears. the contact also mentioned that the brake warning lamp was illuminated. the vehicle was taken to the dealer who was not able to diagnose the failure. the manufacturer was made aware of the failure who did not offer any assistance since the vehicle was not included in any recalls. the vehicle was not repaired. the failure mileage was unknown and current mileage was 50,636. | |||
| 07/27/2011 | 50636 | ||
| Tl - the contact owns a 2009 chrysler town & country. the contact was driving 65 mph when the brakes were applied and the steering wheel began to jerk abnormally. in addition, the vehicle would not change gears. the contact also mentioned that the brake warning lamp was illuminated. the vehicle was taken to the dealer who was not able to diagnose the failure. the manufacturer was made aware of the failure who did not offer any assistance since the vehicle was not included in any recalls. the vehicle was not repaired. the failure mileage was unknown and current mileage was 50,636. kmj | |||
| 04/19/2010 | 12000 | ||
| Tl* the contact owns a 2009 chrysler town and country. the contact stated that while driving at various speeds the brakes would pulsate abnormally and emit burning fumes into the vehicle. the vehicle was taken to the dealer who diagnosed that the rotors and brake pads needed to be replaced. the contact mentioned that within a two year period, she had to replace the rotors and brake pads a total of three times. the manufacturer was made aware of the failure who did not offer any assistance since the vehicle was no longer under warranty. the vehicle was not repaired. the failure mileage was 12,000 and the current mileage was 40,214. | |||
| 07/27/2011 | 50636 | ||
| Tl - the contact owns a 2009 chrysler town & country. the contact stated that while driving 65 mph when engaging the brakes the steering wheel jerks and the vehicle would change gears by itself. the contact also mentioned that the brake lamp was illuminated. the vehicle was taken to the dealer who was not able to diagnosed the failure. the manufacturer was made aware of the failure who did not offered any assistance since the vehicle was not included on any recalls. the vehicle was not repaired. the failure mileage was unknown and current mileage was 50,636. pm | |||
| 04/19/2010 | 12000 | ||
| Tl- the contact owns a 2009 chrysler town and country. the contact stated that while driving at various speeds the brakes would pulsate abnormally and emit burning fumes into the vehicle. the vehicle was taken to the dealer who diagnosed that the rotors and brake pads needed to be replaced. the contact mentioned that within a two year period, she had to replace the rotors and brake pads a total of three times. the manufacturer was made aware of the failure who did not offer any assistance since the vehicle was no longer under warranty. the vehicle was not repaired. the failure mileage was 12,000 and the current mileage was 40,214. kmj | |||
| 04/19/2010 | 12000 | ||
| Tl- the contact owns a 2009 chrysler town & country. the contact stated that while driving at various speeds the brakes would pulsate and burning fumes were emitted into the vehicle. the vehicle was taken to the dealer who diagnosed that rotors and brake pads needed to be replaced. the contact mentioned that within a two year period she had to replaced the rotors and brake pads a total of three times. the manufacturer was made aware of the failure who did not offered any assistance since the vehicle was no longer under warranty. the vehicle was not repaired. the failure mileage was 12,000 and the current mileage was 40,214. pm | |||
| 07/01/2010 | 19086 | ||
| Purchased 2009 chrysler town & country new. took to dealer at 19k miles because front rotors were so warped that it was unsafe to brake at highway speeds due to extreme shimmy of steering wheel. was informed that brakes were only warranted for 12k miles so replacement cost would be on me. called chrysler customer assistance line to complain that the rotors wore out before the pads wore out, neither of which should have failed at 19k miles based on my driving characteristics--mostly highway miles, gentle breaking, etc. chrysler agreed to cover the replacement cost. shortly thereafter chrysler issued an extended warranty on the t&c braking system but owner is responsible for a deductible depending on mileage. vehicle now (9/2/11) has 35k miles and feeling pulsing when depressing brake pedal but not excessive. took vehicle to dealer for unrelated issue and mentioned brake concern. they tell me that front brake pads and rotors need replaced and it will only cost me $100 deductible since chrysler has extended warranty. i tell them to do the work since i'm concerned about safety of myself, my family, and other motorists. i call chrysler and they think it is a great deal that it will only cost me $100. i understand that brake pads are designed to wear but when did rotors become a wear item, especially faster than the pads? all 4 pads had 8/32 life remaining--i have pictures. chrysler had no good answer other than to quote me the language from the warranty booklet that they are only covered for 12k miles but that chrysler recognizes an issue which is why they issued the extended warranty. they can warrant the power train for the life of the vehicle but they can't warrant the brake rotor for more than 12 months? this seems to me to be design negligence of a critical safety item and should be addressed more than just discounting the replacement every 16k miles. ls | |||
| 08/16/2011 | 28442 | ||
| I own a 2009 chrysler town and country touring. i now have approximately 60,000 miles on it. we have had to replace the breaks several times. shortly after replacing, the brakes have a high pitched squeal. we have been told that this is due to extra hard brake pads. eventually, the pads warp due to extreme heat and the steering wheel vibrates when braking. we have replaced the brake pads at least four times since owning the vehicle. in addition, we have experienced a rough transmission. most recently including stalling when stopping at highway exits. we believe both of these issues are causes for concern for safety. | |||
| 06/29/2011 | 23000 | ||
| Tl-the contact owns a 2009 chrysler town and country. the contact stated that when depressing on the brakes she noticed that there was a loud squeaking noise. the vehicle was inspected by a dealer and they advised her that it was normal wear and tear. the vehicle has not been repaired. the manufacturer was contacted and they offered no assistance. the failure mileage was approximately 23,000. tb | |||
| 05/11/2010 | 38000 | ||
| Tl- the contact owns a 2009 chrysler town and country. the contact stated the rear brakes would lock up on the vehicle. the contact stated they had to have the calibers replaced on the vehicle and the dealer told the contact that the calibers rust quickly and they have had to replace quite a few of them on other vehicles. the failure mileage was 38,000 and the current mileage was 48,000.rl | |||
| 03/06/2011 | 6000 | ||
| Tl*the contact owns a 2009 chrysler town and country. the contact was driving approximately 25 mph when pressure was applied to the brakes and the steering wheel began to vibrate. the vehicle was taken to an authorized dealer who stated the front rotors were warped and needed to be replaced. the vehicle was not repaired. there were numerous times that the vehicle was taken to the dealer for the similar failure. a front end alignment and wheel balancing were performed and the problem persisted. an independent mechanic stated the manufacturer designed the vehicle with extremely small brakes and the improper size resulted in premature brake and rotor wear, and would require replacement every 6,000 miles. he also mentioned faulty rotors were a common problem with this model year vehicle. most recently, the contact experienced the front brake calipers sticking and overheating. the manufacturer was notified of the defects and they accepted the responsibility to replace the front rotors and brakes at their expense. the vehicle had not been repaired. the approximate failure mileage was 6,000. | |||
| 03/06/2011 | 6000 | ||
| Tl-the contact owns a 2009 chrysler town and country. the contact was driving approximately 25 mph, and when pressure was applied to the brake the steering wheel began to vibrate. the vehicle was taken to an authorized dealer where they informed the front rotors were warped and would need to be replaced. the vehicle was not repaired. there were numerous times the vehicle was taken to the dealer for the similar failure. a front end alignment and wheel balancing was performed and the problem persisted. an independent mechanic stated the manufacturer designed the vehicle with extremely small brakes and the improper size resulted to premature brake and rotor wear, and would require replacement every 6,000 miles. he also mentioned faulty rotors were a common problem with this model year vehicle. most recently, the contact experienced the front brake calipers sticking and overheating. the manufacturer was notified of the defects and they accepted the responsibility to replace the front rotors and brakes at their expense. the vehicle had not been repaired. the approximate failure mileage was 6,000. js | |||
| 03/03/2010 | 9912 | ||
| Tl-the contact owns a 2009 chrysler town and country. while driving approximately 60 mph he engaged the brakes and the vehicle did not stop. he stated he slowly used the emergency brakes to stop the vehicle. he pulled over to the side of the road and inspected the vehicle. he slowly drove the vehicle to his destination. the vehicle was taken to the dealer for the failure. the dealer advised him that the front rotors over heated and were warped. the dealer replaced the front rotors and brake pads. two months later in may 2010 the failure reoccured with the front brakes. the vehicle was taken back to the dealer. the dealer replaced the front rotors and brake pads. on august 2010 the failure happen again and the vehicle was taken back to the dealer and the front rotors and brake pads were replaced again. the failure happen again on january 31,2011 and the front brakes were cleaned. the failure happen again and the vehicle was taken to a different dealer and he was advised that the vehicle needed new front rotors and new brake pads. the vehicle had not been repaired yet. he called the manufacturer and he was advised that he would have to pay for the repairs. the failure mileage was 9,912 and the current mileage was 21,000. vwb | |||