Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STEERING - HYDRAULIC POWER ASSIST - HOSE, PIPING, AND CONNECTIONS | |||||
| SB-19-001-10 | 01/20/2009 | 10033687 | Chrysler: power steering return lines. involves inspecting and if necessary removing and replacing the gear to cooler power steering return hose with a kevlar braided return hose. may experience leaks in power steering return line, at co | 09/10/2010 | |
| STEERING - HYDRAULIC POWER ASSIST - PUMP | |||||
| SB-19-001-10 | 01/20/2009 | 10033687 | Chrysler: power steering return lines. involves inspecting and if necessary removing and replacing the gear to cooler power steering return hose with a kevlar braided return hose. may experience leaks in power steering return line, at co | 09/10/2010 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 09/01/2012 | 47800 | 1 | |
| Purchased a 2009 t&c 3 weeks ago, 47607miles. first incidence occurred after 1 week. while driving the vehicle lost power steering, (electronics, lights, radio, etc remained active), i realized the engine had stalled/cutoff. i was only going about 20mph, i had to put the car in park and restart the ignition. car drove fine. took the car back to dealership where they machined the rear rotors. week 2, took the car back to the dealership again, they machined the front rotors. week 3, while driving the same incident occurred, engine cutoff during operation without warning. luckily i was in a neighborhood and speed was approx 15-25 mph. electronics remained active. (there were no warnings or error codes when the engine shut down.) had to put the vehicle in park and restart the engine. took the car back to the dealership for the third time in 3 weeks of ownership where it currently remains as they try to chase this ghost. i am convinced this vehicle is dangerous and not safe to drive since the engine cuts off randomly. i asked first team honda of chesapeake to take this vehicle back and i would buy a different vehicle. the used car sales manager offered me 75% of what i paid for the car 3 weeks earlier and told me there was nothing wrong with my vehicle. it is under warranty for 90 days so i will continue to send the car back and warn others before they purchase an unsafe vehicle. *tr | |||
| 09/01/2012 | 47800 | ||
| Purchased a 2009 t&c 3 weeks ago, 47607miles. first incidence occurred after 1 week. while driving the vehicle lost power steering, (electronics, lights, radio, etc remained active), i realized the engine had stalled/cutoff. i was only going about 20mph, i had to put the car in park and restart the ignition. car drove fine. took the car back to dealership where they machined the rear rotors. week 2, took the car back to the dealership again, they machined the front rotors. week 3, while driving the same incident occurred, engine cutoff during operation without warning. luckily i was in a neighborhood and speed was approx 15-25 mph. electronics remained active. (there were no warnings or error codes when the engine shut down.) had to put the vehicle in park and restart the engine. took the car back to the dealership for the third time in 3 weeks of ownership where it currently remains as they try to chase this ghost. i am convinced this vehicle is dangerous and not safe to drive since the engine cuts off randomly. i asked first team honda of chesapeake to take this vehicle back and i would buy a different vehicle. the used car sales manager offered me 75% of what i paid for the car 3 weeks earlier and told me there was nothing wrong with my vehicle. it is under warranty for 90 days so i will continue to send the car back and warn others before they purchase an unsafe vehicle. | |||
| 10/16/2010 | 15000 | ||
| After sustained highway speeds, our van stalled upon exiting the highway and coming to a complete stop at the first traffic light. the steering wheel and brake pedal would shake very hard immediately prior to stalling. the tachometer would also dip below 750 rpm immediately before engine stalling. this same thing happened at least 10 times before we finally took it back to the dealership. they could not find anything wrong with the van and said that they simply updated the engine computer software. the problem continued and became quite predictable. there is no problem when the vehicle is driven around town since i don't get onto a highway to go to work or shop. it happens all the time now after we've been on the highway for a while and exit. sometimes it will stall before we can even come to a complete stop which concerns me greatly. our vehicle recently ran out of it's regular 3 year/36,000 mile warranty so we took it to our regular mechanic because we wanted another opinion and to finally get it fixed even if it had to be at our own expense. our mechanic determined that the problem was with the torque converter. apparently the torque converter is intended to help the transmission get better gas mileage when at highway speeds. upon exiting the highway, the torque converter is not properly disengaging which is resulting in our engine stalling issue. instead of charging us to fix the problem he told us to have our dealer fix it since it should still be covered by the power train warranty as we have just over 40,000 miles on the vehicle. after 3 days with the dealer, they have yet to resolve the issue and claim that they cannot reproduce the problem. needless to say, we are extremely frustrated. chrysler needs to either fix the problem or replace the vehicle. | |||
| 06/10/2009 | 18000 | ||
| Tl- the contact owns a 2009 chrysler town and country. the contact was driving 35 mph when he noticed that the steering was off and causing the vehicle to pull from side to side. the vehicle was taken to the dealer where an alignment was performed but did not correct the failure. the manufacturer was contacted but provided no assistance to the contact. the failure mileage was 18,000 and the current mileage was 40,000. kmj | |||
| 06/10/2009 | 18000 | ||
| Tl- the contact owns a 2009 chrysler town and country. the contact stated while driving 35 mph he notice that his vehicle would lose control and pulls the vehicle to the sides. the vehicle was taken to the dealer and the dealer aligned the vehicle but the failure continues. the manufacture was contacted they stated that there was nothing they could do. the failure mileage was 18,000 the current mileage was 40,000.jp | |||
| 01/07/2012 | 51164 | ||
| My 2009 chrysler town and country 4 liter engine stopped dead 3/4 mile after leaving home in the morning. i was doing 15 mph at the time. everything stopped working, i.e., the power steering was unmovable and the power brakes were non-responsive. because it happened in a curve, i ended up in the oncoming lane on a single lane road. luckily there was no car in that lane. in addition, the heating and cooling system and the radio also stopped. the dashboard went dark. there was total silence. after about 45 seconds i restarted the car with no problems. i drove the car to the nearest chrysler dealer whose service advisor asked whether or not a check engine light came on after the event so that he could get the failure code. the light did not come on. the dealer's service advisor said that he could not fix the problem without the failure code. i have driven the minivan for the last 10 days with no problems. now i am uncertain if and when this event will happen again and am concerned about my safety in the future. | |||
| 06/01/2009 | 1700 | ||
| Tl* the contact owns a 2009 chrysler town and country. the contact stated that the vehicle would intermittently pull towards the right while driving at various speeds. the vehicle was taken to an authorized dealer to be aligned at least seven times, but the failure continued. the manufacturer was made aware of the failure and informed the contact that the vehicle was operating within specifications. the failure mileage was 1,700. the vin was unavailable. | |||
| 06/01/2009 | 1700 | ||
| Tl- the contact owns a 2009 chrysler town and country. the contact stated that the vehicle would intermittently pull towards the right while driving at various speeds. the vehicle was taken to an authorized dealer to be aligned at least seven times, but the failure continued. the manufacturer was made aware of the failure and informed the contact that the vehicle was operating within specifications. the failure mileage was 1,700. the vin was unavailable. rvk | |||
| 06/01/2009 | 1700 | ||
| Tl-the contact owns a 2009 chrysler town and country. the contact stated that the vehicle would intermittently pull towards the right while driving at all speeds. the vehicle was taken to an authorized dealer to be aligned at least seven times, but the failure continued. the manufacturer was made aware of the failure and informed the contact that the vehicle was operating within specifications. the failure mileage was 1,700. the vin was unavailable. sm. | |||
| 09/11/2011 | 85000 | ||
| While i am driving down the road, the van looses steering, brakes and acceleration. it's as if it completely shuts down. i put the car in park, turn it off and restart it and it seems to be ok. this has happened 4 times with the van, once with my husband, twice with me and once with the dealership. the last time it happened to me i had 5 children in the car and was traveling 35 mph in the left hand lane of a busy street. luckily, i was not rear ended! the dealership had fixed the van a week earlier by replacing the wireless ignition module. i immediately returned it the the dealership after the last incident. they have had it for 3 weeks and can't duplicate the event again. chrysler called us on friday and stated that we have to pick up the car because the can not find anything wrong with it. i'm terrified to drive the car, especially with my children. i drive the car multiple times each week on a highway and can only imagine the outcome if this happened on a highway as opposed to a city street. | |||
| 07/27/2011 | 50636 | ||
| Tl* the contact owns a 2009 chrysler town & country. the contact was driving 65 mph when the brakes were applied and the steering wheel began to jerk abnormally. in addition, the vehicle would not change gears. the contact also mentioned that the brake warning lamp was illuminated. the vehicle was taken to the dealer who was not able to diagnose the failure. the manufacturer was made aware of the failure who did not offer any assistance since the vehicle was not included in any recalls. the vehicle was not repaired. the failure mileage was unknown and current mileage was 50,636. | |||
| 07/27/2011 | 50636 | ||
| Tl - the contact owns a 2009 chrysler town & country. the contact was driving 65 mph when the brakes were applied and the steering wheel began to jerk abnormally. in addition, the vehicle would not change gears. the contact also mentioned that the brake warning lamp was illuminated. the vehicle was taken to the dealer who was not able to diagnose the failure. the manufacturer was made aware of the failure who did not offer any assistance since the vehicle was not included in any recalls. the vehicle was not repaired. the failure mileage was unknown and current mileage was 50,636. kmj | |||
| 07/27/2011 | 50636 | ||
| Tl - the contact owns a 2009 chrysler town & country. the contact stated that while driving 65 mph when engaging the brakes the steering wheel jerks and the vehicle would change gears by itself. the contact also mentioned that the brake lamp was illuminated. the vehicle was taken to the dealer who was not able to diagnosed the failure. the manufacturer was made aware of the failure who did not offered any assistance since the vehicle was not included on any recalls. the vehicle was not repaired. the failure mileage was unknown and current mileage was 50,636. pm | |||