Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| UNKNOWN OR OTHER | |||
| 06/15/2012 | 224400 | ||
| While driving on highway at 55mph, drivers side rear power operated sliding door started to open. infant children in back seats, secured with seat belts in car seats. . pulled over, stopped, and door reclosed electrically on it's own. started up and drove approximately 1/8 mile and door started to open again. pulled over, and door closed on it's own. tried to reopen with outside handle, and seemed to be locked. then after driving 10-15 miles and exiting vehicle, door would not open electrically. reported condition to local chrysler dealer, arranged for service and wiring harness on door replaced under warrantee. (vehicle 36 month warrantee just expired same day as event). | |||
| 04/04/2011 | 45000 | ||
| I bought the vehicle over 15 months prior with 23000 miles. in less than a year, the vehicle would just shut off upon deceleration and/or coming to a stop - usually after exiting the highway. since then it just shuts off randomly - usually when stopping at a red light. i took the van to the dealer who could not find any codes. instead, they charged me $300+ for a flush! when i took it back, they told me that it oculd be the transmission and tightened the wires. the problem remained. a month later, i took the van to another auto repair shop who could not find the problem until he went out on the road with me. again, i was told that it was likely the transmission. approximately 3 months later as the problem continued, the hose blew and i was told to replace the hose as well as the transmission. now that the transmission has been repaired/rebuilt, the problem still occurs!!!!!!!!!!! this is utterly insane and i do not have the money to keep putting band aids on a problem that the dealer nor other reputable repair shops can identify. i have 3 young children (ages 6, 7, & 8) and no other vehicle. i am constantly in fear of being rear-ended because the van just shuts off. when i contacted chrysler about a potential recall, she was unhelpful. instead, she directed me to this website to file a formal complaint. let me add that since i bought the vehicle, there have been 3 recalls - a/c wire (that i did experience), brakes (i had replaced and will need to be reimbursed), and the front-wheel alignment (that i now have to get serviced). this is utterly ridiculous and i am appalled that i have to endure this issue. something needs to be done immediately! | |||
| 10/05/2011 | 50000 | ||
| Sometime in the begining of october 2011 while checking/ adjusting the air pressure in my tires the rh front valve stem snapped off just below where the valve core threads in causing a complete loss of pressure. this seemed like a fluke problem, so the stem was replaced at my own cost. today, 12/1/2011, while checking/ adjusting the air pressure again the rh rear valve stem snapped off just like the previous one did approx. 2 months ago. some fluke occurence? not twice. once again the part was replaced at my own cost/ time so we weren't down a vehicle. in my opinion it appears that the metal valve stems for the tpms are made of a faulty grade metal, and or the velve cores were over torqued, causing a fracture/ stress crack in the stem. after doing some research on the internet this seems to be quite a problem with at least several hundred dodge/ chrysler owners. in a way this makes me feel better being it's not just me that this is happening to, but it's definately not an isolated incident. now i still have two tires that have not had this problem yet, but when time allows i will be replacing all the valve stems with rubber ones and just dealing with the tpms idiot light being on in the dash. so much for new/ easier to use technology! this wont cause an issue with me, living in michigan because we dont have vehicle inspections, but there are several states that will fail an inspection if the tpms light is on. in closing, luckily these valve stems failed while servicing the vehicle, and not driving down the road at 55+ mph, otherwise the results might not have been the same. i've worked in quality control for the automotive manufacturing industry for 20+ years producing and inspecting tight tolerance/ safety related parts, and feel that this really needs to be looked into further. it is a definate safety concern. | |||
| 04/04/2011 | 45000 | ||
| I bought the vehicle over 15 months prior with 23000 miles. in less than a year, the vehicle would just shut off upon deceleration and/or coming to a stop - usually after exiting the highway. since then it just shuts off randomly - usually when stopping at a red light. i took the van to the dealer who could not find any codes. instead, they charged me $300+ for a flush! when i took it back, they told me that it oculd be the transmission and tightened the wires. the problem remained. a month later, i took the van to another auto repair shop who could not find the problem until he went out on the road with me. again, i was told that it was likely the transmission. approximately 3 months later as the problem continued, the hose blew and i was told to replace the hose as well as the transmission. now that the transmission has been repaired/rebuilt, the problem still occurs!!!!!!!!!!! this is utterly insane and i do not have the money to keep putting band aids on a problem that the dealer nor other reputable repair shops can identify. i have 3 young children (ages 6, 7, & 8) and no other vehicle. i am constantly in fear of being rear-ended because the van just shuts off. when i contacted chrysler about a potential recall, she was unhelpful. instead, she directed me to this website to file a formal complaint. let me add that since i bought the vehicle, there have been 3 recalls - a/c wire (that i did experience), brakes (i had replaced and will need to be reimbursed), and the front-wheel alignment (that i now have to get serviced). this is utterly ridiculous and i am appalled that i have to endure this issue. something needs to be done immediately! | |||
| 10/05/2011 | 50000 | ||
| Sometime in the begining of october 2011 while checking/ adjusting the air pressure in my tires the rh front valve stem snapped off just below where the valve core threads in causing a complete loss of pressure. this seemed like a fluke problem, so the stem was replaced at my own cost. today, 12/1/2011, while checking/ adjusting the air pressure again the rh rear valve stem snapped off just like the previous one did approx. 2 months ago. some fluke occurence? not twice. once again the part was replaced at my own cost/ time so we weren't down a vehicle. in my opinion it appears that the metal valve stems for the tpms are made of a faulty grade metal, and or the velve cores were over torqued, causing a fracture/ stress crack in the stem. after doing some research on the internet this seems to be quite a problem with at least several hundred dodge/ chrysler owners. in a way this makes me feel better being it's not just me that this is happening to, but it's definately not an isolated incident. now i still have two tires that have not had this problem yet, but when time allows i will be replacing all the valve stems with rubber ones and just dealing with the tpms idiot light being on in the dash. so much for new/ easier to use technology! this wont cause an issue with me, living in michigan because we dont have vehicle inspections, but there are several states that will fail an inspection if the tpms light is on. in closing, luckily these valve stems failed while servicing the vehicle, and not driving down the road at 55+ mph, otherwise the results might not have been the same. i've worked in quality control for the automotive manufacturing industry for 20+ years producing and inspecting tight tolerance/ safety related parts, and feel that this really needs to be looked into further. it is a definate safety concern. | |||
| 04/04/2011 | 45000 | ||
| I bought the vehicle over 15 months prior with 23000 miles. in less than a year, the vehicle would just shut off upon deceleration and/or coming to a stop - usually after exiting the highway. since then it just shuts off randomly - usually when stopping at a red light. i took the van to the dealer who could not find any codes. instead, they charged me $300+ for a flush! when i took it back, they told me that it oculd be the transmission and tightened the wires. the problem remained. a month later, i took the van to another auto repair shop who could not find the problem until he went out on the road with me. again, i was told that it was likely the transmission. approximately 3 months later as the problem continued, the hose blew and i was told to replace the hose as well as the transmission. now that the transmission has been repaired/rebuilt, the problem still occurs!!!!!!!!!!! this is utterly insane and i do not have the money to keep putting band aids on a problem that the dealer nor other reputable repair shops can identify. i have 3 young children (ages 6, 7, & 8) and no other vehicle. i am constantly in fear of being rear-ended because the van just shuts off. when i contacted chrysler about a potential recall, she was unhelpful. instead, she directed me to this website to file a formal complaint. let me add that since i bought the vehicle, there have been 3 recalls - a/c wire (that i did experience), brakes (i had replaced and will need to be reimbursed), and the front-wheel alignment (that i now have to get serviced). this is utterly ridiculous and i am appalled that i have to endure this issue. something needs to be done immediately! | |||
| 10/05/2011 | 50000 | ||
| Sometime in the begining of october 2011 while checking/ adjusting the air pressure in my tires the rh front valve stem snapped off just below where the valve core threads in causing a complete loss of pressure. this seemed like a fluke problem, so the stem was replaced at my own cost. today, 12/1/2011, while checking/ adjusting the air pressure again the rh rear valve stem snapped off just like the previous one did approx. 2 months ago. some fluke occurence? not twice. once again the part was replaced at my own cost/ time so we weren't down a vehicle. in my opinion it appears that the metal valve stems for the tpms are made of a faulty grade metal, and or the velve cores were over torqued, causing a fracture/ stress crack in the stem. after doing some research on the internet this seems to be quite a problem with at least several hundred dodge/ chrysler owners. in a way this makes me feel better being it's not just me that this is happening to, but it's definately not an isolated incident. now i still have two tires that have not had this problem yet, but when time allows i will be replacing all the valve stems with rubber ones and just dealing with the tpms idiot light being on in the dash. so much for new/ easier to use technology! this wont cause an issue with me, living in michigan because we dont have vehicle inspections, but there are several states that will fail an inspection if the tpms light is on. in closing, luckily these valve stems failed while servicing the vehicle, and not driving down the road at 55+ mph, otherwise the results might not have been the same. i've worked in quality control for the automotive manufacturing industry for 20+ years producing and inspecting tight tolerance/ safety related parts, and feel that this really needs to be looked into further. it is a definate safety concern. | |||
| 04/04/2011 | 45000 | ||
| I bought the vehicle over 15 months prior with 23000 miles. in less than a year, the vehicle would just shut off upon deceleration and/or coming to a stop - usually after exiting the highway. since then it just shuts off randomly - usually when stopping at a red light. i took the van to the dealer who could not find any codes. instead, they charged me $300+ for a flush! when i took it back, they told me that it oculd be the transmission and tightened the wires. the problem remained. a month later, i took the van to another auto repair shop who could not find the problem until he went out on the road with me. again, i was told that it was likely the transmission. approximately 3 months later as the problem continued, the hose blew and i was told to replace the hose as well as the transmission. now that the transmission has been repaired/rebuilt, the problem still occurs!!!!!!!!!!! this is utterly insane and i do not have the money to keep putting band aids on a problem that the dealer nor other reputable repair shops can identify. i have 3 young children (ages 6, 7, & 8) and no other vehicle. i am constantly in fear of being rear-ended because the van just shuts off. when i contacted chrysler about a potential recall, she was unhelpful. instead, she directed me to this website to file a formal complaint. let me add that since i bought the vehicle, there have been 3 recalls - a/c wire (that i did experience), brakes (i had replaced and will need to be reimbursed), and the front-wheel alignment (that i now have to get serviced). this is utterly ridiculous and i am appalled that i have to endure this issue. something needs to be done immediately! | |||
| 10/05/2011 | 50000 | ||
| Sometime in the begining of october 2011 while checking/ adjusting the air pressure in my tires the rh front valve stem snapped off just below where the valve core threads in causing a complete loss of pressure. this seemed like a fluke problem, so the stem was replaced at my own cost. today, 12/1/2011, while checking/ adjusting the air pressure again the rh rear valve stem snapped off just like the previous one did approx. 2 months ago. some fluke occurence? not twice. once again the part was replaced at my own cost/ time so we weren't down a vehicle. in my opinion it appears that the metal valve stems for the tpms are made of a faulty grade metal, and or the velve cores were over torqued, causing a fracture/ stress crack in the stem. after doing some research on the internet this seems to be quite a problem with at least several hundred dodge/ chrysler owners. in a way this makes me feel better being it's not just me that this is happening to, but it's definately not an isolated incident. now i still have two tires that have not had this problem yet, but when time allows i will be replacing all the valve stems with rubber ones and just dealing with the tpms idiot light being on in the dash. so much for new/ easier to use technology! this wont cause an issue with me, living in michigan because we dont have vehicle inspections, but there are several states that will fail an inspection if the tpms light is on. in closing, luckily these valve stems failed while servicing the vehicle, and not driving down the road at 55+ mph, otherwise the results might not have been the same. i've worked in quality control for the automotive manufacturing industry for 20+ years producing and inspecting tight tolerance/ safety related parts, and feel that this really needs to be looked into further. it is a definate safety concern. | |||
| 03/04/2011 | 14000 | ||
| I am writing to complain about brake pads and rotors on chrysler town and country minivans. i was told today, 3/4/11 that i need all new brakes (rotors and pads on my 2009 town and country minivan.) the vehicle has 14,500 miles on it. i have researched the vehicle and found on edmunds.com that there are numerous complaints regarding this vehicle and its brake system. i am going to replace the pads and rotors because i have 5 kids and their safety is more important than the cost . please take this complaint seriously. thankyou. | |||
| 12/22/2010 | 44600 | ||
| We've been having continuous problem with our tires, constantly losing pressure. we thought it was a tire issue, however every time i had the tires check they could not find anything wrong. again, we were losing pressure in a tire, i went to fill the tire and the aluminum valve stem broke in two. fortunately, we were not moving when the stem came apart. when i went to a quick oil change i was informed that their company policy is not to touch the aluminum valve stems because so many had come apart in their employees hands. | |||