Recalls

CampaignManufacturerManufacturing dateType# of units affectedDate Owner notified MfgRecall Initiated byManufacturers of recalled vehicles/productsReport Recieved DateRecord Creation DateRegulation Part NumberFMVSS Number
ELECTRICAL SYSTEM - IGNITION
11V139000CHRYSLER GROUP LLCfrom 08/03/2009 to 06/17/2010V (Vehicle)19579806/20/2011MFRCHRYSLER GROUP LLC03/01/201103/01/2011
Defect SummaryChrysler is recalling certain model year 2010 dodge journey, grand caravan, and chrysler town & country vehicles manufacturer from august 3, 2009, through june 17, 2010. some vehicles may experience inadvertent ignition key displacement from the run to accessory position while driving causing the engine to shut off.
Consequence SummaryEngine shut off while driving could increase the risk of a crash.
Corrective SummaryDealers will replace the win modules free of charge. the safety recall is expected to begin during july 2011. owners may contact chrysler at 1-800-853-1403.
NotesChrysler safety recall no. l02 & l25.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov .

Bulletins

BulletinBulletin dateReplacement BulletinItem no.SummaryAdded
ELECTRICAL SYSTEM
SB-08-021-1008/03/201010034499Chrysler/dodge: power sliding doors inoperative. this involves flash reprogramming the power sliding door module rear left and/or right (dmrl/dmrr) with new software. power sliding doors will not open from any of the switches. doors wil11/19/2010
SB-08-021-1009/29/2010SB08-021-10 REVB10034499Chrysler/dodge: power sliding doors inoperative. this involves flash reprogramming the power sliding door module rear left and/or right (dmrl/dmrr) with new software. power sliding doors will not open from any of the switches. doors wil11/19/2010
ELECTRICAL SYSTEM - WIRING
RT-10-00702/08/201010033544Dodge: etc light illuminated or diagnostic trouble code p2122 and/or p2127 set. vehicles equipped with power adjusting pedals or power adjusting pedals with memory (sales code xpp or xam) may have been built with the wiring to the app sen08/23/2010
SB-05-001-1002/16/201010033545Chrysler/dodge: etc light illuminated or diagnostic trouble code p2122 and/or p2127 set. this bulletin involves disconnecting the wire harness clip near the etc sensor. some customers may experience an etc light illumination. upon furth08/23/2010

Consumer Complaints

Fail datemilesoccurencesPurchase date
ELECTRICAL SYSTEM
02/24/2013400003
 For the third time in the past month, the vehicle shutdown while traveling. in the most recent incident we were driving down an interstate when it shut off. the vehicle started back up after shifting to neutral and turning the ignition. there are numerous reports on the internet of this happening, but chrysler says this particular vin was not included in its 2011 recall for a faulty ignition (or any recall). we're concerned about the safety of a vehicle that shuts down for no reason while in motion. *tr
02/24/201340000
 For the third time in the past month, the vehicle shutdown while traveling. in the most recent incident we were driving down an interstate when it shut off. the vehicle started back up after shifting to neutral and turning the ignition. there are numerous reports on the internet of this happening, but chrysler says this particular vin was not included in its 2011 recall for a faulty ignition (or any recall). we're concerned about the safety of a vehicle that shuts down for no reason while in motion.
02/14/201398000
 The vehicle having this issue was a 2010 chrysler town and country. driving and suddenly the headlights start flickering on and off and bright and dim. it was happening individually, so one light may be on and the other one off. finally they both stopped and it was only the parking lights and fog lights working. nothing would make them work. drove later that same night and it was fine until i turned my lights on bright. i almost had a wreck when the lights went completely out and would not come back on. chrysler needs to identify this problem and recall or extend free repairs for this asap before a fatal accident. it was 2/14/2013 when this electrical system issue happened and is consistentely happening.
01/21/2013
 The driver side door opens on its own with the car is turned off. upon leaving my vehicle, i check to make sure all of the doors are closed. at random times, day or night, the door will open. the key fab are sometimes not even in range. ## vin failed ##
12/24/201264100
 Tl- the contact owns a 2010 chrysler town and country. the contact was driving approximately 15 mph when the vehicle suddenly stalled. the contact had inadvertently touched the key fob with his knee, causing the key in the ignition to turn from start to accessory mode. the failure recurred twice. the contact was able to duplicate the failure three different times. the vehicle was not taken to the dealer for diagnostic testing. the contact referenced nhtsa campaign id number: 11v139000 (electrical system:ignition) but was advised that the vin was not included in any recalls. the vehicle was not repaired. the approximate failure mileage was 64,100. kmj
12/24/201264100
 Tl- the contact owns a 2010 chrysler town and country. while driving approximately 15 mph the vehicle suddenly stalled. the contact stated the driver inadvertently touched the key fob with his knee which caused the key in the ignition to turn from start mode to accessory mode. the failure occurred twice. the contact was able to duplicate the failure three different times. the vehicle was not taken to the dealer for diagnostic testing. there was a recall under nhtsa campaign id number: 11v139000 (electrical system:ignition) that may be related to the failure. the manufacturer was made aware of the failure and stated the vin was not included in a recall. the vehicle was not repaired. the approximate failure mileage was 64,100. da
10/01/2012393001
 October 1, 2012 started with dead battery. after picking up fixed vehicle after two weeks and attempting to drive off lot, the van would not go out of park. after playing with it, it finally went into gear. check engine light came on. returned van - it would not go into park. now december 13. van still in repair. have replaced tipm twice and pcm. $1,600. chrysler says they have never heard of such a problem before. *tr
10/01/201239300
 October 1, 2012 started with dead battery. after picking up fixed vehicle after two weeks and attempting to drive off lot, the van would not go out of park. after playing with it, it finally went into gear. check engine light came on. returned van - it would not go into park. now december 13. van still in repair. have replaced tipm twice and pcm. $1,600. chrysler says they have never heard of such a problem before.
10/26/201237000
 Tl* the contact owns a 2010 chrysler town and country. the contact stated that after inserting the key in the ignition, the vehicle would start and stalled immediatelly after. also, when driving at approximately 50 to 60 mph the vehicle would stall without any warnings. the contact would have to place the vehicle in park and restart it. the vehicle was later taken to the dealer for diagnosis. the technician stated that the ignition module failed and needed to be replaced. the vehicle was not repaired. the manufacturer was contacted and they offered him cash assistance towards the repair. the failure and current mileage was approximately 37,000.
10/26/201237000
 Tl-the contact owns a 2010 chrysler town and country. the contact stated that after inserting the key in the ignition, the vehicle would start and stalled immediatelly after. also, when driving at approximately 50 to 60 mph the vehicle would stall without any warnings. the contact would have to place the vehicle in park and restart it. the vehicle was later taken to the dealer for diagnosis. the technician stated that the ignition module failed and needed to be replaced. the vehicle was not repaired. the manufacturer was contacted and they offered him cash assistance towards the repair. the failure and current mileage was approximately 37,000. pmb
10/26/201237000
 Tl-the contact owns a 2010 chrysler town and country. the contact stated that the when he places his key in the ignition, the vehicle would start but then stall. also when driving at approximately 50 to 60 mph the vehicle would stall. the contact would have to place the vehicle in park and restart it. there were no warning lights that illuminated. the vehicle was later taken to the dealer for diagnosis. after diagnosis they advised him that the ignition module failed and needed to be replaced. the vehicle has not been repaired. the manufacturer was contacted and they offered him cash assistance towards the repair. the failure and current mileages were approximately 37,000. tb
09/19/2012375001
 Headlights flashed quickly then would not come back on when starting the vehicle, it has happened 3 or 4 times intermittently. moving the switch makes not different and shutting off the vehicle and restarting makes no difference as well. *tr
09/19/201237500
 Headlights flashed quickly then would not come back on when starting the vehicle, it has happened 3 or 4 times intermittently. moving the switch makes not different and shutting off the vehicle and restarting makes no difference as well
07/15/201241000
 Tl- the contact owns a 2010 chrysler town and country. the contact stated that after receiving recall repairs under recall nhtsa campaign id number: 11v139000 (electrical system:ignition) while attempting to make a right turn the vehicle stalled while driving approximately 40 mph. the contact mentioned that the failure had occurred while driving at various speeds. the vehicle was taken to the dealer who was unable to duplicate the failure. the vehicle was not repaired. the vin was not available. the approximate failure mileage was 41,000. pmb
07/15/201241000
 Tl- the contact owns a 2010 chrysler town and country. the vehicle was included and repaired in the recall under nhtsa campaign id number: 11v139000 electrical system:ignition. after the recall repair the vehicle stalled while driving approximately 40 mph making a right turn. the failure occurs at different speeds. the vehicle was taken to the dealer for diagnostic testing. the technician was unable to duplicate the failure. the vehicle was not repaired. the vin was not available. the approximate failure mileage was 41,000. da
05/01/201210000
 Tl-the contact owns a 2010 chrysler town and country. the contact was driving at an unknown speed when the vehicle stalled. the contact was able to restart the vehicle. the vehicle was taken to the dealer where the detent package was replaced and the power train control was reprogrammed. the failure recurred several times. later, while the contact attempted to brake, the vehicle responded slowly and the brake pedal was depressed into the floorboard. the vehicle was taken to dealer where the front brake pads and rotors were inspected and replaced. the front and rear brakes were found to be worn and warped. the manufacturer was made aware of failure however no further assistance was provided. the current mileage was 29,800 and the approximate failure mileage was 10,000. kmj
05/01/201210000
 Tl-the contact owns a 2010 chrysler town and country. the contact stated while driving vehicle, the vehicle stalled, and shut off completely. the ignition switch changed to a lower ignition setting by itself, and turned off. the contact resolved failure at moment by restarting vehicle. the vehicle was taken to the dealer, and the detent package was replaced and reprogrammed the power train control. the failure recurred several times. the contact stated that while attempted to brake, the contact depressed the brake pedal all the way to the bottom, but vehicle responded slowly. the vehicle was taken to dealer and front brake pads and rotors were inspected and replaced. the front and rear brakes were found worn and warped. the manufacturer was made aware of failure; however no further assitance was provided. the current mileage was 29,800. the approximate failure mileage was 10,000.yn
07/27/2012451111
 After picking my daughter up at daycare & as i was leaving parking lot, vehicle lost all power to radio, air/heat, windows, blinkers brake lights or any other electrical features. *tr
07/27/201245111
 After picking my daughter up at daycare & as i was leaving parking lot, vehicle lost all power to radio, air/heat, windows, blinkers brake lights or any other electrical features.
07/21/201258000
 Tl- the contact owns a 2010 chrysler town and country. the contact stated that the vehicle began to leak water at the heating and air conditioner drain grommet. the vehicle was taken to the dealer for diagnosis and was informed that it was a defect which could lead to illumination of airbag warning light and a potential inadvertent airbag deployment. the manufacturer was notified but stated it was not a defect and instead was just a broken part. the vehicle had not been repaired. the failure and current mileages were 58,000. dt
03/01/201234000
 Tl-the contact owns a 2010 chrysler town and country terrain. the contact received notification of nhtsa campaign id number: 11v139000 (electrical system: ignition). the repairs were made in january 2012. the contact stated that while driving, the vehicle stalled. the vehicle was able to be restarted and was taken to the dealer. the dealer was unable to duplicate failure and the vehicle was not further repaired. the approximate current mileage was 42,500. the approximate failure mileage was 34,000. kmj
03/01/201234000
 Tl-the contact owns a 2010 chrysler town and country terrain. the contact received recall nhtsa campaign id number: 11v139000 (electrical system: ignition). the repairs were made in january 2012. the failure recurred. the contact stated while driving, the vehicle shut off completely. the contact had to stop at a side and restart the vehicle. the vehicle was taken to dealer; however they were unable to duplicate failure. the approximate current mileage was 42,500. the approximate failure mileage was 34,000. yn
10/01/201138000
 Tl-the contact owns a 2010 chrysler town and country. the contact stated that the vehicle was repaired under the recall associated with nhtsa campaign id number 11v139000 (electrical system:ignition). after the repairs were performed, the contact experienced a failure in which the accessory functions would disable while driving at various speeds above 5 mph. the failure recurred on an intermittent basis. the contact had to toggle with the ignition switch to correct the failure. the vehicle was taken to an authorized dealer on two occasions, but they were unable to diagnose the failure. the vehicle was not repaired. the manufacturer was made aware of the failure and they offered no assistance. the failure mileage was 38,000. kmj
10/01/201138000
 Tl-the contact owns a 2010 chrysler town and country. the contact stated that the vehicle was repaired under the recall associated with nhtsa campaign id number 11v139000 (electrical system:ignition). after the repairs were performed, the contact experienced a failure in which the accessory functions would disable while driving at various speeds. the failure occurred on an intermittent basis. the contact had to toggle with the ignition switch to correct the failure. the vehicle was taken to an authorized dealer on two occasions, but they were unable to diagnose the failure. the vehicle was not repaired. the manufacturer was made aware of the failure and they offered no assistance. the failure mileage was 38,000. sm.
08/01/2010
 Our van has had a dead battery 5 times now since we purchased new from the dealer. it's not even 2 years old yet. each time this happens, we call the dealer and have to take it in to them only to have them tell us that something is probably draining the battery, but they are unable to say what. they charge the battery & send us on our way, but they aren't resolving the problem. this isn't the reliable vehicle that we thought we purchased.
12/26/2011
 Tl* the contact owns a 2010 chrysler town and country. the contact received notification of nhtsa campaign id number: 11v139000 ( electrical system:ignition) and took the vehicle to the dealer for repairs. after completion of the recall, the contact stated she was unable to lock or unlock the vehicle using the key fob. the dealer had not been notified. the manufacturer was aware of the failure. no repairs were performed. the current mileage was 47,000 and the failure mileage was unknown. the vin was unavailable.
12/26/2011
 Tl- the contact owns a 2010 chrysler town and country. the contact received notification of nhtsa campaign id number: 11v139000 ( electrical system:ignition) and took the vehicle to the dealer for repairs. after completion of the recall, the contact stated she was unable to lock or unlock the vehicle using the key fob. the dealer had not been notified. the manufacturer was aware of the failure. no repairs were performed. the current mileage was 47,000 and the failure mileage was unknown. the vin was unavailable. kmj
12/26/2011
 Tl-the contact owns a 2010 chrysler town and country. the contact received notification of nhtsa campaign id number: 11v139000 ( electrical system:ignition) and took the vehicle to the dealer for repairs. after completion of the recall, the contact stated she was unable to lock or unlock the vehicle using the key fob. the dealer had not been notified. the manufacturer was aware of the failure. no repairs were performed. the current mileage was 47,000 and the failure mileage was unknown. the vin was unavailable. bw
12/01/201135174
 Tl* the contact owns a 2010 chrysler town and country. the contact stated that the vehicle was repaired under nhtsa campaign id number: 11v139000 (electrical system:ignition). after the repairs, the contact noticed that the radio, heat, turn signals and interior lights had become inoperable. a local mechanic diagnosed that the wires were cut and wrapped around the face plate, causing the short. the dealer and the manufacturer were notified of the failure, but denied any assistance with repairs to the vehicle. the vehicle was not repaired. the failure mileage was 35,174 and the current mileage was 35,800.
12/01/201135174
 Tl- the contact owns a 2010 chrysler town and country. the contact stated that the nhtsa campaign id number: 11v139000 (electrical system:ignition) recall was performed on the vehicle. after the work was performed the vehicle, the contact noticed that the radio, heat, turn signals, interior lights were inoperative. a local mechanic diagnosed that the wires were cut and wrapped around the face plate, causing the short. the dealer and manufacturer were notified, but denied any assistance with repair to the failure. the vehicle was not repaired. the failure mileage was 35,174 and the current mileage was 35,800. nw
09/19/201133645
 Tl* the contact owns a 2010 chrysler town and country. the contact stated that the interior and exterior lighting, as well as the instrument panel failed during engine start up. the contact stated that the vehicle was recently repaired under nhtsa campaign id number:11v139000 (electrical system:ignition). the manufacturer was contacted but the vehicle was not further repaired. the failure mileage was 33,645 and the current mileage was 35,645.
09/19/201133645
 Tl- the contact owns a 2010 chrysler town and country. the contact stated that the interior and exterior lighting, as well as the instrument panel failed during engine start up. the contact stated that the vehicle was recently repaired under nhtsa campaign id number:11v139000 (electrical system:ignition). the manufacturer was contacted but the vehicle was not further repaired. the failure mileage was 33,645 and the current mileage was 35,645. kmj
09/19/201133645
 Tl- the contact owns a 2010 chrysler town and country. the contact stated the interior and exterior lighting failed along with the instrumental panel during engine start up. the contact stated the failures occurred after the remedy was performed on recall under nhtsa campaign id number:11v139000( electrical system:ignition).the vehicle was taken to the dealer. the manufacturer was contacted. the vehicle was not repaired. the failure mileage was 33,645. and the current mileage was 35,645. rds
11/14/201119024
 Tl- the contact owns a 2010 chrysler town and country. the contact stated that the vehicle was sitting in the driveway when it caught fire. the fire investigator stated that the cause of the fire was a rear heating unit. the contact's insurance company had not inspected the vehicle to determine the degree of the failure. the failure and the current mileages were 19,024. kmj
11/14/201119024
 Tl- the contact owns a 2010 chrysler town and country. the contact stated the vehicle was sitting in the driveway and caught fire. the fire investigator stated the cause of the fire was a rear heating unit. the contacts insurance company had not inspected the vehicle. the failure mileage and current mileages were 19,024.rl
08/30/201050
 Transmission not shifting properly, chrysler preformed a re-flash and update to powertrain, however problem still exists this problem started the next day of purchase. brakes worn down in rear when driving 55mph and applying the brake the entire vehicle would vibrate chrysler found out of round surface and cut rotors, problem still exists. the power sliding doors become inoperable chrysler preformed a re-flash update problems still exists. radio rer stops playing dvd's chrysler preformed a re-flash problem still exists. this is brand new why all these problems? why was i sold a lemon?. all these problems i went back to the dealer at least three times for especially the transmission i almost got into an accident because when i was merging onto the parkway when i tried to accelerate it failed to move.
08/30/20118140
 Tl* the contact owns a 2010 chrysler town and country. the contact stated after having the vehicle repaired under nhtsa campaign recall 11v139000 (electrical system:ignition) by a dealer, the entire electrical system malfunctioned causing the headlights, interior lights, radio, etc. to no longer function. the contact took the vehicle back to the dealer who was unable to diagnose the failure. the contact stated the electrical system does not function properly unless the ignition switch was shaken. the contact called the manufacturer; however, they did not offer any assistance. the contact stated the vehicle was unsafe to drive. the failure mileage was 8,144.
08/30/20118140
 Tl- the contact owns a 2010 chrysler town and country. the contact stated after having the vehicle repaired under nhtsa campaign recall 11v139000 (electrical system:ignition) by a dealer, the entire electrical system malfunctioned causing the headlights, interior lights, radio, etc. to no longer function. the contact took the vehicle back to the dealer who was unable to diagnose the failure. the contact stated the electrical system does not function properly unless the ignition switch was shaken. the contact called the manufacturer; however, they did not offer any assistance. the contact stated the vehicle was unsafe to drive. the failure mileage was 8,144. rvk
08/30/20118140
 Tl-the contact owns a 2010 chrysler town and country. the contact stated after having the dealer repaired under the nhtsa campaign number 11v139000 (electrical system:ignition) at a dealer, the entire electrical system malfunctioned causing the headlights, interior lights, radio, etc... to no longer work. the contact took the vehicle back to the dealer and the dealer could not find a problem. the contact stated the electrical system does not function properly unless the ignition switch is shaken. the contact called the manufacturer only to receive no assistance. the contact stated the vehicle was unsafe to drive. the failure mileage was 8,144. jo
09/21/201142372
 Tl* the contact owns a 2010 chrysler town and country. the contact experienced extreme difficulty in turning the ignition key to start the vehicle. the contact was able to start the vehicle after several attempts. the failure recurred after the vehicle was repaired under nhtsa campaign id number: 11v139000 (electrical system: ignition). the vehicle was taken back to the dealer and they were unable to provide a different remedy. the manufacturer was made aware of the problem. the approximate failure mileage was 42,372.
09/21/201118500
 Tl* the contact owns a 2010 chrysler town and country. the contact stated the vehicle was taken to the dealer for repairs under nhtsa campaign id number: 11v139000 (electrical system: ignition). after repairs, the key would not turn in the ignition. the manufacturer was contacted and a report was filed. they also advised that they would further investigate the remedy for the failure. the vehicle was not further repaired. the failure and the current mileage was 18,500.
09/21/201142372
 Tl* the contact owns a 2010 chrysler town and country. the contact experienced extreme difficulty in turning the ignition key to start the vehicle. the contact was able to start the vehicle after several attempts. the failure recurred after the vehicle was repaired under nhtsa campaign id number: 11v139000 (electrical system: ignition). the vehicle was taken back to the dealer and they were unable to provide a different remedy. the manufacturer was made aware of the problem. the approximate failure mileage was 42,372.
09/21/201118500
 Tl* the contact owns a 2010 chrysler town and country. the contact stated the vehicle was taken to the dealer for repairs under nhtsa campaign id number: 11v139000 (electrical system: ignition). after repairs, the key would not turn in the ignition. the manufacturer was contacted and a report was filed. they also advised that they would further investigate the remedy for the failure. the vehicle was not further repaired. the failure and the current mileage was 18,500.
09/21/201142372
 Tl* the contact owns a 2010 chrysler town and country. the contact experienced extreme difficulty in turning the ignition key to start the vehicle. the contact was able to start the vehicle after several attempts. the failure recurred after the vehicle was repaired under nhtsa campaign id number: 11v139000 (electrical system: ignition). the vehicle was taken back to the dealer and they were unable to provide a different remedy. the manufacturer was made aware of the problem. the approximate failure mileage was 42,372.
09/21/201118500
 Tl* the contact owns a 2010 chrysler town and country. the contact stated the vehicle was taken to the dealer for repairs under nhtsa campaign id number: 11v139000 (electrical system: ignition). after repairs, the key would not turn in the ignition. the manufacturer was contacted and a report was filed. they also advised that they would further investigate the remedy for the failure. the vehicle was not further repaired. the failure and the current mileage was 18,500.
09/21/201142372
 Tl- the contact owns a 2010 chrysler town and country. the contact experienced extreme difficulty in turning the ignition key to start the vehicle. the contact was able to start the vehicle after several attempts. the failure recurred after the vehicle was repaired under nhtsa campaign id number: 11v139000 (electrical system: ignition). the vehicle was taken back to the dealer and they were unable to provide a different remedy. the manufacturer was made aware of the problem. the approximate failure mileage was 42,372. kmj
09/21/201118500
 Tl-the contact owns a 2010 chrysler town and country. the contact stated the vehicle was taken to the dealer for repairs under nhtsa campaign id number: 11v139000 (electrical system: ignition). after repairs, the key would not turn in the ignition. the manufacturer was contacted and a report was filed. they also advised that they would further investigate the remedy for the failure. the vehicle was not further repaired. the failure and the current mileage was 18,500. kmj
09/21/201142372
 Tl-the contact owns a 2010 chrysler town and country. the contact experienced extreme difficulty in turning the ignition key into the start position. there were several attempts and eventually the ignition key turned into the start position and remained until manually turning the ignition switch into the on position. the failure occurred after the vehicle was repaired for a recall under nhtsa campaign id number 11v139000 (electrical system: ignition). the vehicle was taken back to the dealer and they were unable to provide a different remedy. the manufacturer was made aware of the problem. the approximate failure mileage was 42,372. js
09/21/201118500
 Tl-the contact owns a 2010 chrysler town and country. the contact stated the vehicle was taken to the dealer to have nhtsa campaign id number: 11v139000 component: electrical system: ignition performed, but the repair did not correct the failure the ignition could not be turned. the manufacturer took a report 21367356 and advised that they would further investigate the remedy. the vehicle has not been repaired. the failure and the current mileage was 18,500. li
07/11/201116000
 Tl-the contact owns a 2010 chrysler town and country. the contact stated that after receiving nhtsa campaign id number recall 10356632 (electrical system:ignition:switch) and immediately after having the repairs done, the vehicle would not start. the vehicle was taken back to the dealer and they advised him that they were waiting for another recall to be issued. the vehicle was not repaired. the failure mileage was approximately 16,000. the vin was unavailable. kmj
07/11/201116000
 Tl-the contact owns a 2010 chrysler town and country. the contact stated that after receiving nhtsa campaign id number recall 10356632( electrical system:ignition:switch). immediately after having the repairs done he noticed that when starting the vehicle it wouldn't turn over and he would have to wait a while. he would have to play around with the ignition in order for it to start. the vehicle was taken back to the dealer and they advised him that they were waiting for another recall to be issued. the vehicle has not been repaired. the failure mileage was approximately 16,000. the vin was unavailable. tb
08/08/201120000
 Tl-the contact owns a 2010 chrysler town and country. the contact received the recall notice associated with nhtsa campaign id number 11v139000 (electrical system:ignition). the vehicle was taken to an authorized dealer where it was repaired. approximately one week later, the ignition would not return to the on position upon starting the vehicle. the defrost system, headlights, windshield wipers, and the entire instrument panel were inoperable as a result. in addition, the contact was unable to drive at night or during the rain because the headlights and windshield wipers no longer functioned. the dealer was aware of the failure; however, the were unable to perform any repairs until the manufacturer approved of them. the manufacturer was made aware of the failure, but did not offer any assistance. no repairs were performed. the failure and current mileages were 20,000. sm.
08/16/200920000
 I took my 2010 brand new chrysler town and country van in for a recall on the detent for the ignition switch. after chrysler replaced the switch it will not return to the on position after you start the van. so the wipers, defroster and headlights will not work. i have had several close calls with my son and wife driving the van home in this condition. chrysler is installing defective switches in vans to solve one safety problem and causing others. chrysler will not repair the ignition at this time and has told me to just keep calling them to see if a solution comes about. they should not be putting defective ignition switches in to start with.
08/08/201120000
 Tl-the contact owns a 2010 chrysler town and country. the contact received the recall notice associated with nhtsa campaign id number 11v139000 (electrical system:ignition). the vehicle was taken to an authorized dealer where it was repaired. approximately one week later, the ignition would not return to the on position upon starting the vehicle. the defrost system, headlights, windshield wipers, and the entire instrument panel were inoperable as a result. in addition, the contact was unable to drive at night or during the rain because the headlights and windshield wipers no longer functioned. the dealer was aware of the failure; however, the were unable to perform any repairs until the manufacturer approved of them. the manufacturer was made aware of the failure, but did not offer any assistance. no repairs were performed. the failure and current mileages were 20,000. sm.
08/16/200920000
 I took my 2010 brand new chrysler town and country van in for a recall on the detent for the ignition switch. after chrysler replaced the switch it will not return to the on position after you start the van. so the wipers, defroster and headlights will not work. i have had several close calls with my son and wife driving the van home in this condition. chrysler is installing defective switches in vans to solve one safety problem and causing others. chrysler will not repair the ignition at this time and has told me to just keep calling them to see if a solution comes about. they should not be putting defective ignition switches in to start with.
08/08/201120000
 Tl- the contact owns a 2010 chrysler town and country. the contact received nhtsa campaign id number:11v139000 (electrical system:ignition) and took the vehicle to the dealer for repairs. approximately one week later, when the contact started the vehicle, it would not return to the on position and all the auxiliary equipment did not function properly including the defrost system, headlights, windshield wipers, and the entire instrument panel. they were all inoperable. he was unable to drive at night since the headlights did not work and he was also unable to drive in the rain since the windshield wipers did not work. the dealer was aware of the failure; however, the were unable to perform any repairs until the manufacturer approved them. the manufacturer was aware of the failure; however, did not offer any assistance. no repairs were performed. the current and failure mileages were 20,000. bw
08/16/200920000
 I took my 2010 brand new chrysler town and country van in for a recall on the detent for the ignition switch. after chrysler replaced the switch it will not return to the on position after you start the van. so the wipers, defroster and headlights will not work. i have had several close calls with my son and wife driving the van home in this condition. chrysler is installing defective switches in vans to solve one safety problem and causing others. chrysler will not repair the ignition at this time and has told me to just keep calling them to see if a solution comes about. they should not be putting defective ignition switches in to start with.
08/08/201120000
 Tl- the contact owns a 2010 chrysler town and country. the contact received nhtsa campaign id number:11v139000 (electrical system:ignition) and took the vehicle to the dealer for repairs. approximately one week later, when the contact started the vehicle, it would not return to the on position and all the auxiliary equipment did not function properly including the defrost system, headlights, windshield wipers, and the entire instrument panel. they were all inoperable. he was unable to drive at night since the headlights did not work and he was also unable to drive in the rain since the windshield wipers did not work. the dealer was aware of the failure; however, the were unable to perform any repairs until the manufacturer approved them. the manufacturer was aware of the failure; however, did not offer any assistance. no repairs were performed. the current and failure mileages were 20,000. bw
08/16/200920000
 I took my 2010 brand new chrysler town and country van in for a recall on the detent for the ignition switch. after chrysler replaced the switch it will not return to the on position after you start the van. so the wipers, defroster and headlights will not work. i have had several close calls with my son and wife driving the van home in this condition. chrysler is installing defective switches in vans to solve one safety problem and causing others. chrysler will not repair the ignition at this time and has told me to just keep calling them to see if a solution comes about. they should not be putting defective ignition switches in to start with.
07/15/201128557
 On july 13 2011 we purchased a 2010 chrysler town and country with 28500 miles. twice this month, my wife was driving our 2010 chrysler town and country and the engine shut off while she was driving. one of the times it happened while she pulled into a busy street and was very lucky to not have caused an accident. we know that this is an ongoing issue with these vehicles and that a recall has been issued. we took the van to lee automotive in fort walton beach florida, and they said they would take a look at it. 8 hours later i picked the van up. the dealership said they could not duplicate the problem, they test drove it for only 2 miles. they said they looked at the ignition and that the right components are in place. so after 8 hours they did not fix anything. called chrysler corp. and they told us that their database shows that our vehicle has not been serviced to close the recall and that it is still showing an open recall suspense. according to the nhtsa recall, they were supposed to replace the win ignition module which they did not do. we have four children and are very scared to drive our van. we do not know where else to turn and are hoping to be pointed in the right direction to resolve this issue and be able to get on the road without fear.
07/21/20116291
 Tl-the contact owns a 2010 chrylser town and country ltd. the contact stated there was a recall nhtsa campaign id number: 11v139000; component: electrical system: ignition. chrysler safety recall no. l02 & l25. the vehicle was taken to the dealer who repaired the failure but the next day the vehicle failed again. the on position for the ignition system will not move from start back to the on position it has to be done manual. this should be done automatically. this would cause the radio, aor condition and windshiled wiper to not work.the dealer was contacted again but informed the contact they cannot repair the problem. the manufacturer was contacted but stated they don
07/15/201128557
 On july 13 2011 we purchased a 2010 chrysler town and country with 28500 miles. twice this month, my wife was driving our 2010 chrysler town and country and the engine shut off while she was driving. one of the times it happened while she pulled into a busy street and was very lucky to not have caused an accident. we know that this is an ongoing issue with these vehicles and that a recall has been issued. we took the van to lee automotive in fort walton beach florida, and they said they would take a look at it. 8 hours later i picked the van up. the dealership said they could not duplicate the problem, they test drove it for only 2 miles. they said they looked at the ignition and that the right components are in place. so after 8 hours they did not fix anything. called chrysler corp. and they told us that their database shows that our vehicle has not been serviced to close the recall and that it is still showing an open recall suspense. according to the nhtsa recall, they were supposed to replace the win ignition module which they did not do. we have four children and are very scared to drive our van. we do not know where else to turn and are hoping to be pointed in the right direction to resolve this issue and be able to get on the road without fear.
07/21/20116291
 Tl-the contact owns a 2010 chrylser town and country ltd. the contact stated there was a recall nhtsa campaign id number: 11v139000; component: electrical system: ignition. chrysler safety recall no. l02 & l25. the vehicle was taken to the dealer who repaired the failure but the next day the vehicle failed again. the on position for the ignition system will not move from start back to the on position it has to be done manual. this should be done automatically. this would cause the radio, aor condition and windshiled wiper to not work.the dealer was contacted again but informed the contact they cannot repair the problem. the manufacturer was contacted but stated they don
07/15/201128557
 On july 13 2011 we purchased a 2010 chrysler town and country with 28500 miles. twice this month, my wife was driving our 2010 chrysler town and country and the engine shut off while she was driving. one of the times it happened while she pulled into a busy street and was very lucky to not have caused an accident. we know that this is an ongoing issue with these vehicles and that a recall has been issued. we took the van to lee automotive in fort walton beach florida, and they said they would take a look at it. 8 hours later i picked the van up. the dealership said they could not duplicate the problem, they test drove it for only 2 miles. they said they looked at the ignition and that the right components are in place. so after 8 hours they did not fix anything. called chrysler corp. and they told us that their database shows that our vehicle has not been serviced to close the recall and that it is still showing an open recall suspense. according to the nhtsa recall, they were supposed to replace the win ignition module which they did not do. we have four children and are very scared to drive our van. we do not know where else to turn and are hoping to be pointed in the right direction to resolve this issue and be able to get on the road without fear.
07/21/20116291
 Tl-the contact owns a 2010 chrylser town and country ltd. the contact stated there was a recall nhtsa campaign id number: 11v139000; component: electrical system: ignition. chrysler safety recall no. l02 & l25. the vehicle was taken to the dealer who repaired the failure but the next day the vehicle failed again. the on position for the ignition system will not move from start back to the on position it has to be done manual. this should be done automatically. this would cause the radio, aor condition and windshiled wiper to not work.the dealer was contacted again but informed the contact they cannot repair the problem. the manufacturer was contacted but stated they don
07/15/201128557
 On july 13 2011 we purchased a 2010 chrysler town and country with 28500 miles. twice this month, my wife was driving our 2010 chrysler town and country and the engine shut off while she was driving. one of the times it happened while she pulled into a busy street and was very lucky to not have caused an accident. we know that this is an ongoing issue with these vehicles and that a recall has been issued. we took the van to lee automotive in fort walton beach florida, and they said they would take a look at it. 8 hours later i picked the van up. the dealership said they could not duplicate the problem, they test drove it for only 2 miles. they said they looked at the ignition and that the right components are in place. so after 8 hours they did not fix anything. called chrysler corp. and they told us that their database shows that our vehicle has not been serviced to close the recall and that it is still showing an open recall suspense. according to the nhtsa recall, they were supposed to replace the win ignition module which they did not do. we have four children and are very scared to drive our van. we do not know where else to turn and are hoping to be pointed in the right direction to resolve this issue and be able to get on the road without fear.
07/21/20116291
 Tl-the contact owns a 2010 chrylser town and country ltd. the contact stated there was a recall nhtsa campaign id number: 11v139000; component: electrical system: ignition. chrysler safety recall no. l02 & l25. the vehicle was taken to the dealer who repaired the failure but the next day the vehicle failed again. the on position for the ignition system will not move from start back to the on position it has to be done manual. this should be done automatically. this would cause the radio, aor condition and windshiled wiper to not work.the dealer was contacted again but informed the contact they cannot repair the problem. the manufacturer was contacted but stated they don
06/23/201113000
 Tl. the contact owns a 2010 chrysler town and country. the contact stated after receiving a recall notice for 11v139000 (electrical system:ignition) the contact took the vehicle to the dealer. the dealer stated they online receive two parts every week and the contact had to but put on a waiting list. the contact stated if the dealer only receives two parts per dealer for the recall remedy repair the vehicle will not get repaired until next year. the contact called the manufacturer regarding the recall and the manufacturer also stated two parts are sent to each dealer every week. the contact stated the vehicle will not be repaired in a timely manner. the failure mileage was 13,000. jo
07/04/201120000
 Tl. the contact owns a 2010 chrysler town and country. the contact stated after the receiving the nhtsa recall 11v139000 (electrical system:ignition) the contact called the dealer to set-up a appointment. the dealer stated parts for the recall are not available. the recall states parts would be available on july 15th. the dealer stated to the contact the manufacturer only provides two replacement parts for each dealer. the dealer stated 120 vehicles are schedule at the dealer to have the recall remedy performed. the contact stated if the manufacturer only provides two parts every few weeks it would take two years to complete the recall. the contact stated the vehicle was unsafe to drive if the vehicle can not have the remedy repair performed on the vehicle. the failure mileage was 20,000. jo
06/23/201113000
 Tl. the contact owns a 2010 chrysler town and country. the contact stated after receiving a recall notice for 11v139000 (electrical system:ignition) the contact took the vehicle to the dealer. the dealer stated they online receive two parts every week and the contact had to but put on a waiting list. the contact stated if the dealer only receives two parts per dealer for the recall remedy repair the vehicle will not get repaired until next year. the contact called the manufacturer regarding the recall and the manufacturer also stated two parts are sent to each dealer every week. the contact stated the vehicle will not be repaired in a timely manner. the failure mileage was 13,000. jo
07/04/201120000
 Tl. the contact owns a 2010 chrysler town and country. the contact stated after the receiving the nhtsa recall 11v139000 (electrical system:ignition) the contact called the dealer to set-up a appointment. the dealer stated parts for the recall are not available. the recall states parts would be available on july 15th. the dealer stated to the contact the manufacturer only provides two replacement parts for each dealer. the dealer stated 120 vehicles are schedule at the dealer to have the recall remedy performed. the contact stated if the manufacturer only provides two parts every few weeks it would take two years to complete the recall. the contact stated the vehicle was unsafe to drive if the vehicle can not have the remedy repair performed on the vehicle. the failure mileage was 20,000. jo
06/23/201113000
 Tl. the contact owns a 2010 chrysler town and country. the contact stated after receiving a recall notice for 11v139000 (electrical system:ignition) the contact took the vehicle to the dealer. the dealer stated they online receive two parts every week and the contact had to but put on a waiting list. the contact stated if the dealer only receives two parts per dealer for the recall remedy repair the vehicle will not get repaired until next year. the contact called the manufacturer regarding the recall and the manufacturer also stated two parts are sent to each dealer every week. the contact stated the vehicle will not be repaired in a timely manner. the failure mileage was 13,000. jo
07/04/201120000
 Tl. the contact owns a 2010 chrysler town and country. the contact stated after the receiving the nhtsa recall 11v139000 (electrical system:ignition) the contact called the dealer to set-up a appointment. the dealer stated parts for the recall are not available. the recall states parts would be available on july 15th. the dealer stated to the contact the manufacturer only provides two replacement parts for each dealer. the dealer stated 120 vehicles are schedule at the dealer to have the recall remedy performed. the contact stated if the manufacturer only provides two parts every few weeks it would take two years to complete the recall. the contact stated the vehicle was unsafe to drive if the vehicle can not have the remedy repair performed on the vehicle. the failure mileage was 20,000. jo
06/27/201119540
 My 2010 town & country 19k miles now starting to cut off while driving. it is getting wrost, when going down inclines and coming out of driveways the van cuts off. i am now scared to drive it.
02/17/201134000
 Tl-the contact owns a 2010 chrysler town and country. the contact started the ignition, and turned the ignition key into the on position and then inadvertently the key turned into the accessory position. there were several attempts before the ignition key would operate normally. the failure occurred sporadic. recently, the contact received a recall notification related to the defect. the nhtsa campaign id number was 11v139000 (electrical system: ignition). when the recall part became available the vehicle would be repaired under the recall. the manufacturer was not made aware of the problem. the approximate failure mileage was 34,000. js
06/21/201118230
 Have a 2010 town and country. vehicle stalled for no reason and was taken to dealer. they said they reinstalled software and were going to send paperwork. they have not. since then the car has stalled six more times and we will be taking it back to dealer. when will chrysler acknowledge they have a problem?
06/23/201114000
 Tl-the contact owns a 2010 chrysler town and country. the contact stated that the vehicle was included in the recall associated with nhtsa campaign id number 11v139000 (electrical system:ignition). two authorized dealers were notified and the contact was informed they were unsure when parts would be available to remedy the failure. the vehicle was not repaired. the failure mileage was 14,000. sm.
06/10/201119000
 The ignition on our 2010 chrysler town and country shuts off to the accessories mode for no apparent reason. it has done this when parked and and twice when i was exiting our driveway. we took it into the dealership but they can never replicate the situation and when they made a call to chryseler they stated it was made to work like that. this is a very unsafe issue that needs to be addressed before someone dies!!
06/14/201135556
 Driving 2010 chrysler town and country and was accelerating into a left turn from a stop sign when the vehicle's engine and electrical shut down completely. was able to coast to side of one way street just in time to avoid collision with approaching vehicle. restarted and ran normally. no indicators or service lights before or after.
06/10/201119000
 The ignition on our 2010 chrysler town and country shuts off to the accessories mode for no apparent reason. it has done this when parked and and twice when i was exiting our driveway. we took it into the dealership but they can never replicate the situation and when they made a call to chryseler they stated it was made to work like that. this is a very unsafe issue that needs to be addressed before someone dies!!
06/14/201135556
 Driving 2010 chrysler town and country and was accelerating into a left turn from a stop sign when the vehicle's engine and electrical shut down completely. was able to coast to side of one way street just in time to avoid collision with approaching vehicle. restarted and ran normally. no indicators or service lights before or after.
06/10/201119000
 The ignition on our 2010 chrysler town and country shuts off to the accessories mode for no apparent reason. it has done this when parked and and twice when i was exiting our driveway. we took it into the dealership but they can never replicate the situation and when they made a call to chryseler they stated it was made to work like that. this is a very unsafe issue that needs to be addressed before someone dies!!
06/14/201135556
 Driving 2010 chrysler town and country and was accelerating into a left turn from a stop sign when the vehicle's engine and electrical shut down completely. was able to coast to side of one way street just in time to avoid collision with approaching vehicle. restarted and ran normally. no indicators or service lights before or after.
06/10/201119000
 The ignition on our 2010 chrysler town and country shuts off to the accessories mode for no apparent reason. it has done this when parked and and twice when i was exiting our driveway. we took it into the dealership but they can never replicate the situation and when they made a call to chryseler they stated it was made to work like that. this is a very unsafe issue that needs to be addressed before someone dies!!
06/14/201135556
 Driving 2010 chrysler town and country and was accelerating into a left turn from a stop sign when the vehicle's engine and electrical shut down completely. was able to coast to side of one way street just in time to avoid collision with approaching vehicle. restarted and ran normally. no indicators or service lights before or after.
03/27/201150000
 Tl-the contact owns a 2010 chrysler town and country. the contact stated the ignition switch fail. while driving 50 mph and he hit a bump in the road the on position of the ignition key will turn from the run to accessory position causing the vehicle to stall in the middle of the road. the contact pull to the side of the road put the vehicle in neutral and then restarts the engine. the vehicle was driven to the dealer who stated it will cost $95 for a them to run a diagnostic test to find the failure. the dealer also stated there was a recall nhtsa campaign id number: 11v139000, component: electrical system: ignition. and that could be the problem but his vin was not included. the manufacturer was contacted who stated his vin was not included in the recall. if he took the vehicle in to the dealer for the inspection they may help with the cost. the failure mileage 50,000....mw
05/25/201115500
 Our 2010 chrysler town and country is having the following issue: the engine shuts off for no apparent reason. it has done this when sitting still and while being driven. the latest incident my wife was driving down an interstate highway at highway speeds and the van's engine shut off. the last few times we have heard a sound from the area of the key/ignition switch like the key may have moved out of the on position or popped out. we have taken it to the dealer several times but they can never replicate the situation. this is a dangerous situation especially when driving at highway speeds on a busy expressway.
05/23/201134000
 Vehicle shuts down while driving. key switches from on to acc and the engine, steering, brakes and other operations stop. vehicle can be restarted right away, but situation reoccurs unexpectantly, particular when hitting bumps in the road.
05/25/201115500
 Our 2010 chrysler town and country is having the following issue: the engine shuts off for no apparent reason. it has done this when sitting still and while being driven. the latest incident my wife was driving down an interstate highway at highway speeds and the van's engine shut off. the last few times we have heard a sound from the area of the key/ignition switch like the key may have moved out of the on position or popped out. we have taken it to the dealer several times but they can never replicate the situation. this is a dangerous situation especially when driving at highway speeds on a busy expressway.
05/23/201134000
 Vehicle shuts down while driving. key switches from on to acc and the engine, steering, brakes and other operations stop. vehicle can be restarted right away, but situation reoccurs unexpectantly, particular when hitting bumps in the road.
05/25/201115500
 Our 2010 chrysler town and country is having the following issue: the engine shuts off for no apparent reason. it has done this when sitting still and while being driven. the latest incident my wife was driving down an interstate highway at highway speeds and the van's engine shut off. the last few times we have heard a sound from the area of the key/ignition switch like the key may have moved out of the on position or popped out. we have taken it to the dealer several times but they can never replicate the situation. this is a dangerous situation especially when driving at highway speeds on a busy expressway.
05/23/201134000
 Vehicle shuts down while driving. key switches from on to acc and the engine, steering, brakes and other operations stop. vehicle can be restarted right away, but situation reoccurs unexpectantly, particular when hitting bumps in the road.
03/19/201125000
 Tl-the contact owns a 2010 chrysler town and country. while the contact was driving approximately 30 mph, the engine stalled without warning. after waiting five minutes the engine restarted. the identical failure reoccurred for the second time. the vehicle was taken to an authorized dealer and they were unable to locate the problem. the dealer was performing a further investigation to determine the cause of failure. there was a recall associated with nhtsa campaign id number 11v139000 (electrical system:ignition). the contact was waiting upon a response from the dealer to inform whether the vin was included in the recall. the failure mileage was approximately 25,000. js
03/25/20118839
 Tl* the contact owns a 2010 chrysler town and country. while driving approximately 45 mph, the vehicle stalled without warning and was towed to an authorized dealer. the dealer advised her that a wire had fractured at the link power distribution center. the dealer repaired the wire. the failure mileage was 8,839 and the current mileage was 8,900.
03/25/20118839
 Tl-the contact owns a 2010 chrysler town and country. while driving approximately 45 mph the vehicle lost all power and stalled. the vehicle was towed to an authorized dealer. the dealer advised her that a wire had come lose at the link power distribution center. the dealer reapired the wire. the vehicle was repaired. the failure mileage was 8,839 and the current mileage was 8,900. vwb
01/01/2010200
 Tl-the contact owns a 2010 chrysler town and country. the contact stated that there was a beeper on the rear lift gate which he states is not on his. the beeper would warn the anyone when the gate was going up or down. since this function was not on his particular model year he has been injured by the gate coming down on his head. the injury was not serious to where he would need assistance. the vehicle was inspected by a dealer and they advised him that he would have to change the software. advised him that the they received a large number of complaints in regards to consumers not wanting the feature, so they didn't provide it on the 2010 models. the vehicle has not been repaired. the failure mileage was approximately 200. the vin was unavailable. tb
01/01/201126000
 2010 chrysler town & country touring, the engine cuts off without any warning lights comeing on. my vehicle has cut off 4 times within the past 45 days , 2/3/2011 todays date. i took the vehicle to a chrysler dealer, but they could'n find any thing wrong with the car.personally i think the computer is the problem, i had the same thing happen to a 1983 dodge dakota and it was found to be the computer, replaced the computer and drove the truck over 1000,000 more miles without a problem. i also have a problem with the van down shifting while the speed control is on, when going down a hill.
09/15/20102900
 Tl- the contact owns a 2010 chrysler town and county. while the vehicle is parked and the contact opened the rear door of the vehicle and noticed there is not a warning sound to notify someone who might be standing in front of that door that it is opening. the manufacturer was contacted and stated the signal was illuminated on those vehicles. the contact feels it is a safety problem because someone could be hurt. the approximate mileage was 2900. ds
08/27/20102000
 Tl-the contact owns a 2010 chrysler town and country touring. while the contact was driving approximately 35 mph, he encountered a bump in the road and without intention the ignition switch key shifted from the start position to the on position, as a result of the engine shutting off. the ignition key switch appeared to be loose. the vehicle restarted and resumed normally. the vehicle was taken to an authorized dealer where they were unable to determine the cause of failure. the failure mileage was less than 2,000. the vin was unavailable. js
09/14/20104200
 Tl. the contact owns a 2010 chrysler town and country. the contact stated that the automatic doors on this model does not have motion sensors. the tailgate feel on the contacts head. the contact stated if the vehicle had motion sensors the tailgate would have reopened. also the sliding doors on both side have closed into the contacts hand cause server damage. with the motion sensors the sliding doors would have reopen when someone enters the path way. the contact stated motion sensors are need due to the contacts handicap condition. the contact called the manufacturer regarding motion sensor that are provided on the previous model and the dealer stated that feature is not available on the 2010 model. the contact stated the manufacturer should provide safety sensors for the automatic doors. the failure mileage was 4,200. jo
ELECTRICAL SYSTEM - IGNITION
03/19/201125000
 Tl*the contact owns a 2010 chrysler town and country. while the contact was driving approximately 30 mph, the engine stalled without warning. after waiting five minutes, the engine restarted. the identical failure recurred for the second time. the vehicle was taken to an authorized dealer and they were unable to locate the problem. the dealer was performing a further investigation to determine the cause of failure. there was a recall associated with nhtsa campaign id number 11v139000 (electrical system:ignition). the contact was waiting for a response from the dealer to find out if the vin was included in the recall. the failure mileage was approximately 25,000.

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