Consumer Complaints

Fail datemilesoccurencesPurchase date
SERVICE BRAKES
03/11/201330137
 The parking brake pull off spring on the right rear wheel snapped in half. this caused the parking brake to remain engaged even after it was disengaged by the driver from the driver's seat. the right rear brake assembly (caliper, rotor, disc pads) overheated. driver noticed loud clicking noise coming from right rear wheel after completing short trip. the noise apparently was from the expansion/contraction of the very hot metal dust cover around the brake assembly. spouse found broken spring hanging from right rear parking brake assembly and installed temporary spring until new part came in the next day. mopar part# 68039257aa (spring-parking brake). spouse ordered second new spring figuring same thing might happen to left rear brake. on backorder. chrysler town & country limited with 4.0l v-6 and towing package. owner still has old spring in possession.
08/23/201213000
 Rear brake rotors warped after 13.000 miles. chrysler says only front brake warping covered by special extended warranty.
02/16/201327454
 Burning rubber smell around the rear brake area. took it in to the dealer immediately and they determined 2 problems. the caliper d's were bad which was covered under warranty and the brakes were bad and had to be replaced. this is approximately our tenth chrysler van we have leased and never have we had to replace the brakes.
12/11/2012620001
 The vehicle appears to be stalling while in motion. the steering wheel, brakes, and gas pedal all lock up leaving the driver unable to control the vehicle in any way. this has happened on at least 10 occasions. the local chrysler dealership attempted to fix the vehicle, but was unable. corporate was notified and sent out a corporate mechanic who was also unable to fix the vehicle. the vehicle has locked three additional times (since the last attempted repair) and both the dealership (who is now refusing to service the vehicle) and corporate (who have not returned calls or emails) have been notified. after conducting an internet search i see that this is not an isolated issue--it has been reported multiple times to the nhtsa as well as on other websites. this is a dangerous and defective vehicle. chrysler has been notified of this defect on multiple occasions and is not doing enough to protect the safety of its consumers. *tr
12/11/201262000
 The vehicle appears to be stalling while in motion. the steering wheel, brakes, and gas pedal all lock up leaving the driver unable to control the vehicle in any way. this has happened on at least 10 occasions. the local chrysler dealership attempted to fix the vehicle, but was unable. corporate was notified and sent out a corporate mechanic who was also unable to fix the vehicle. the vehicle has locked three additional times (since the last attempted repair) and both the dealership (who is now refusing to service the vehicle) and corporate (who have not returned calls or emails) have been notified. after conducting an internet search i see that this is not an isolated issue--it has been reported multiple times to the nhtsa as well as on other websites. this is a dangerous and defective vehicle. chrysler has been notified of this defect on multiple occasions and is not doing enough to protect the safety of its consumers.
11/16/2012288601
 Van purchased brand new in february 2011. have had brakes replaced once under chrysler brake recall/repair program. replaced initially at approx 16000 miles. now brakes have failed again with improper stopping at 30 mph resulting in grinding, squeal, and excess vibration which scared me at time of stop. *tr
11/16/201228860
 Van purchased brand new in february 2011. have had brakes replaced once under chrysler brake recall/repair program. replaced initially at approx 16000 miles. now brakes have failed again with improper stopping at 30 mph resulting in grinding, squeali, and excess vibration which scared me at time of stop.
09/25/201226500
 Tl- the contact owns a 2010 chrysler town and country. the contact stated that the brakes were wearing prematurely. the vehicle was taken to a mechanic where it was found that the brakes needed to be replaced. the vehicle was not repaired. the manufacturer was contacted about the issue. the failure and current mileages were 26,500. kmj
09/25/201226500
 Tl- the contact owns a 2010 chrysler town & country. the contact stated she feels the brakes are wearing prematurely. the vehicle was taken to a mechanic where it was found that the brakes needed to be replaced. the vehicle was not repaired. the manufacturer was contacted about the issue. the failure and current mileages were 26,500. mh
10/28/2011300005
 Van will just quit without warning while driving! this has occurred 5x now... last time we came approx. 20 feet from going off of the side of mountain! vehicle is still not repaired and almost 350 miles from home! chrysler has been contacted and will not do anything about it! we are being forced to seek legal council at this time! *tr
10/28/201130000
 Van will just quit without warning while driving! this has ocured 5x now... last time we came approx. 20 feet from going off of the side of mountain! vehicle is still not repaired and almost 350 miles from home! chrysler has been contacted and will not do anything about it! we are being forced to seek leagal council at this time!
05/01/201210000
 Tl-the contact owns a 2010 chrysler town and country. the contact was driving at an unknown speed when the vehicle stalled. the contact was able to restart the vehicle. the vehicle was taken to the dealer where the detent package was replaced and the power train control was reprogrammed. the failure recurred several times. later, while the contact attempted to brake, the vehicle responded slowly and the brake pedal was depressed into the floorboard. the vehicle was taken to dealer where the front brake pads and rotors were inspected and replaced. the front and rear brakes were found to be worn and warped. the manufacturer was made aware of failure however no further assistance was provided. the current mileage was 29,800 and the approximate failure mileage was 10,000. kmj
05/01/201210000
 Tl-the contact owns a 2010 chrysler town and country. the contact stated while driving vehicle, the vehicle stalled, and shut off completely. the ignition switch changed to a lower ignition setting by itself, and turned off. the contact resolved failure at moment by restarting vehicle. the vehicle was taken to the dealer, and the detent package was replaced and reprogrammed the power train control. the failure recurred several times. the contact stated that while attempted to brake, the contact depressed the brake pedal all the way to the bottom, but vehicle responded slowly. the vehicle was taken to dealer and front brake pads and rotors were inspected and replaced. the front and rear brakes were found worn and warped. the manufacturer was made aware of failure; however no further assitance was provided. the current mileage was 29,800. the approximate failure mileage was 10,000.yn
02/01/201290001
 Front brakes had to be replaced at 9,000 miles. chrysler sent letter stating they were covering front brakes for an extended period ( not exactly sure how long). now at 15,500 miles i need front brakes done again and had rear brakes done at 15,500 miles which i had to pay for because they were only covering for 12,000 miles. have been told there is no recall, they are just helping those customers with issues. having issues dealing with chrysler and the dealership. *tr
02/01/20129000
 Front brakes had to be replaced at 9,000 miles. chrysler sent letter stating they were covering front brakes for an extended period ( not exactly sure how long). now at 15,500 miles i need front brakes done again and had rear brakes done at 15,500 miles which i had to pay for because they were only covering for 12,000 miles. have been told there is no recall, they are just helping those customers with issues. having issues dealing with chrysler and the dealership.
06/28/201222517
 Tl* the contact owns a 2010 chrysler town and country. the contact stated that while driving 70 mph and applying the brakes, the brakes begin to pulsate abnormally, increasing stopping distance. the contact took the vehicle to the dealer for a diagnostic test. the test results determined that the brakes and rotors were faulty. the dealer advised having the rotors turned and not replaced. the contact did not call the manufacturer. the failure mileage was 22,517.
02/01/20129000
 Front brakes had to be replaced at 9,000 miles. chrysler sent letter stating they were covering front brakes for an extended period ( not exactly sure how long). now at 15,500 miles i need front brakes done again and had rear brakes done at 15,500 miles which i had to pay for because they were only covering for 12,000 miles. have been told there is no recall, they are just helping those customers with issues. having issues dealing with chrysler and the dealership.
SERVICE BRAKES, AIR
07/01/20103500
 Our 2010 chrysler town & country has given us nothing but trouble since it was 3 months old. the transmission shutters in reverse (dealer says normal). transmission failed while on vacation. would not downshift or upshift properly. transmission replaced (dealer lied and said it was aminor repair and was rebuilt, chrysler zone office said it was a major failure and had been replaced). new transmission has surge/bump shift from 2nd-3rd gear. dealer and chrysler engineer said normal but reflashed the computer. the brakes have been worse... and an ongoing issue. at 3500 miles, they started to make a metal on metal grinding type of noise. i lived with it until the second oil change at around 6000 miles. front pads were replaced, rotors were turned. 3000 miles later, the noise came back. brakes were replaced again -- this time front and rear. dealer and chrysler accepted no responsibility, yet said they were replaced for customer satisfaction. every 3000 miles since, the grinding noise returned and the brakes were replaced. the latest time, the dealer did not replace and said, again, that the grinding noise was normal. said pads had 90% left and were not worn enough to warrant replacement. so i will go back in a couple thousand miles to have them done again? this is a safety issue. chrysler has given me an extended warranty (that does not cover the brakes) and also offered me $5000 on a new car... but this thing has tanked in value so much, i am far more than $5000 upside down in it. all of these things (and loose door hinge bolts, squeaks, rattles, etc) have been described as normal, yet i have been told that they are only fixing these items to make me happy. nobody will admit to the fact that there is something very wrong with this car.
SERVICE BRAKES, HYDRAULIC
11/01/20109000
 Tl* the contact owns a 2010 chrysler town and country. the contact stated that the vehicle vibrated abnormally. the vehicle was taken to the dealer for inspection and failure was located at the front rotors, which were worn prematurely. the front rotors were replaced but the failure was not corrected. the failure recurred along with the failure of the rear rotors and the rear brakes. the front rotors, rear rotors and the rear brakes all needed replacing. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure mileage was 9,000 and the current mileage was 21,000.
11/01/20109000
 Tl-the contact owns a 2010 chrysler town and country. the contact stated that the vehicle vibrated abnormally. the vehicle was taken to the dealer for inspection and failure was located at the front rotors, which were worn prematurely. the front rotors were replaced but the failure was not corrected. the failure recurred along with the failure of the rear rotors and the rear brakes. the front rotors, rear rotors and the rear brakes all needed replacing. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure mileage was 9,000 and the current mileage was 21,000. kmj
02/10/201219500
 Took vehicle to the dealer for crunching noise while braking which was coming from the front of the vehicle and because the steering wheel was shaking & the brake pedal was pulsating during braking. dealer was unable to find anything wrong with the front & said that the rear brakes and rotors needed to be replaced. this was at approximately 19,600 miles and supposedly not covered under any of the warranties that we have and we have them all. this doesn't seem right at all. i've never had a car which needed rotors to be replace within the first 2 years of ownership. this seems like a quality issue.
01/16/201217834
 Rear brake pads worn and rear rotors found to be out of round.chrysler extended warranty on front brakes to 3 years or 36,000 miles. my front brake pads and rotors were replaced at 17,843 miles by chrysler for a $50.00 doller deductible, but was told about rear brake problem also. my question is, most of the braking is done by the front brakes i think the rear brakes were compromised due to front brake failure. i was charged for rear rotors to be resurfaced and pads replaced. i think when this occurs at the same milage, chrysler should make good for both front and rear brakes.
12/25/201122330
 Tl- the contact owns a 2010 chrysler town and country. the contact was driving 40 mph when the vehicle began shaking. the vehicle was taken to the dealer where the dealer confirmed that both the front and rear rotors needed to be replaced. the manufacturer was contacted. the vehicle was repaired. the failure mileage was 22,330 and the current mileage was 22,600. kmj
12/25/201122330
 Tl- the contact owns a 2010 chrysler town and country. the contact was driving 40mph when the vehicle started shaken. the vehicle was taken to the dealer. the dealer confirmed both front and rear rotors needed to be replaced. the manufacturer was contacted. the vehicle was repaired. the failure mileage was 22,330 and the current mileage was 22,600. rds
11/23/2011
 Tl- the contact owns a 2010 chrysler town and country. the contact stated that the wheel bearings failed and caused the front tires to wear prematurely. in addition, the brakes and the rotors needed to be replaced. the contact spoke with the manufacturer and was advised that the warranty would be extended, but a remedy was not available for the failure. the current mileage was 18,000 and the failure was unavailable. kmj
11/23/2011
 Tl- the contact owns a 2010 chrysler town and country. the contact stated the wheel bearings failed on the vehicle and has caused the front tires to wear out and the brakes and rotors to be replaced. the contact spoke with the manufacturer and was told it was a known problem and the warranty would be extended, but there is not fix for the problem. the current mileage on the vehicle was 18,000.rl
12/23/201136200
 The brake started to shake/vibrate severely at free way esp. when going dow hills. had to stop braking. this is a saftey issue that chrysler should send a recall. i just read many of similar concerns on the same model.
05/19/201112000
 Tl* the contact owns a 2010 chrysler town and country. the contact stated that an extreme amount of brake dust accumulated on the rear wheels. the contact also stated that the rear brakes would intermittently engage unexpectedly at low speeds. the vehicle was taken to an authorized dealer and the contact was informed that there was no failure. the failure continued. the vehicle was taken back to the dealer and the contact was informed that the rear brakes and rotors needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure and offered no assistance. the failure mileage was 12,000.
05/19/201112000
 Tl-the contact owns a 2010 chrysler town and country. the contact stated that an extreme amount of brake dust accumulated on the rear wheels. the contact also stated that the rear brakes would intermittently engage unexpectedly at low speeds. the vehicle was taken to an authorized dealer and the contact was informed that there was no failure. the failure continued. the vehicle was taken back to the dealer and the contact was informed that the rear brakes and rotors needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure and offered no assistance. the failure mileage was 12,000. kmj
05/19/201112000
 Tl-the contact owns a 2010 chrysler town and country. the contact stated that an extreme amount of brake dust accumulated on the rear wheels. the contact also stated that the rear brakes would intermittently engage unexpectedly at low speeds. the vehicle was taken to an authorized dealer and the contact was informed that there was no failure. the failure continued. the vehicle was taken back to the dealer and the contact was informed that the rear brakes and rotors needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure and offered no assistance. the failure mileage was 12,000. sm.
10/31/20119800
 Tl* the contact owns a 2010 chrysler town and country. while driving approximately 35 mph, the contact depressed the brake pedal and noticed a vibration in the pedal. the vehicle was taken to the dealer for diagnostics. the technician stated that the front and rear rotors and pads would have to be replaced. there was an extended warranty for the front brakes but not for the rear brakes. the front brakes were replaced but the rear brakes were not. approximate failure mileage was 9,800.
10/31/20119800
 Tl- the contact owns a 2010 chrysler town and country. while driving approximately 35 mph, the contact depressed the brake pedal and noticed a vibration in the pedal. the vehicle was taken to the dealer for diagnostics. the technician stated that the front and rear rotors and pads would have to be replaced. there was an extended warranty for the front brakes but not for the rear brakes. the front brakes were replaced but the rear brakes were not. approximate failure mileage was 9,800. kmj
05/01/201122017
 Tl- the contact owns a 2010 chrysler town and country. the contact stated that the brakes were replaced in may 2011 but they wore prematurely and needed another replacement. the dealer replaced the rear brakes, resurfaced the rotors, cleaned and lubed the caliber brackets. the manufacturer was made aware of the failure but did not offer any assistance. the current mileage was 27,000 and the failure mileage was 22,017. kmj
06/01/201114000
 Tl* the contact owns a 2010 chrysler town & country. the contact stated that while driving 40 mph, the brake pedal began to pulsate abnormally. the vehicle was taken to the dealer who diagnosed that the front brakes, rear brakes and rotors were defective and needed to be replaced. the manufacturer was made aware of the failure who did not offer any assistance since the vehicle was not included in any recalls. the vehicle was not repaired. the failure mileage was 14,000 and the current mileage was 23,000.
05/01/201122017
 Tl-the contact owns a 2010 chrysler town and country. the contact stated that the brakes wore prematurely since he had them replaced in may 2011 and they needed to be replaced a second time. the dealer replaced the rear brakes, resurfaced the rotors and cleaned and lubed the caliber brackets. the manufacturer was aware of the failure but did not offer any assistance. the current mileage was 27,000 and the failure mileage was 22,017. bw
06/01/201114000
 Tl -the contact owns a 2010 chrysler town & country. the contact stated that while driving 40 mph, the brake pedal began to pulsate abnormally. the vehicle was taken to the dealer who diagnosed that the front brakes, rear brakes and rotors were defective and needed to be replaced. the manufacturer was made aware of the failure who did not offer any assistance since the vehicle was not included in any recalls. the vehicle was not repaired. the failure mileage was 14,000 and the current mileage was 23,000. kmj
06/01/201123000
 Tl -the contact owns a 2010 chrysler town & country. the contact stated that while driving 40 mph the brake pedal would pulsate. the vehicle was taken to the dealer who diagnosed that the front brakes, rear brakes and rotors were defective and needed to be replaced. the manufacturer was made aware of the failure who did not offer any assistance since the vehicle was not included on any recalls. the vehicle was not repaired. the failure mileage was 14,000 and current mileage was 23,000. pm
09/02/201119000
 My van vibrates when i press on my brakes if i am going over 25 mph. took my van in for service oct. 13 dealership told me my rotors were bad this was at 20,000 + miles and they needed to be turned. then approx. nov 15 we received a letter from chrysler about the brakes and rotors being defective and we had an extension on the warranty, but had to pay a $50 ded. i took the van in on november 16 and the pads and rotors replaced. my van still vibrated after this. today november 25 we took the van back to the dealership and they replaced the rotors again and said there is still a vibration but it seems to be coming from the rear. it does feel a less intense and not as bad in the steering wheel. they wanted for us to pay to have the rotors turned on the back. i believe there is an issues with the rotors all around on this vehicle. i am not about to pay as much for this van as we did and at the mileage we have on it which is just at 22000 today have to pay to do a thing with the brakes we already paid $50 deductible for for bad rotors once. i believe in supporting american companies but i am ready to trade this one in for a honda or toyota.
08/10/201120000
 Tl- the contact owns a 2010 chrysler town and country. the contact heard a noise coming from the rear end of the vehicle and took it to the dealer for diagnostic testing. the dealer stated the rear brakes failed and the rear rotor, pads and calipers had to be replaced. the contact stated the failure was a manufacturers defect. the failure mileage on the vehicle was 22,000 and the current mileage was 26,000. rvk
08/10/201120000
 Tl- the contact owns a 2010 chrysler town and country. the contact stated was hearing a strange noise coming from the rear of the vehicle and took it in for service. the dealer stated the rear brakes had failed and the rear rotor, pads and calibers would have to be replaced. the contact feels this is a manufacturers defect. the failure mileage on the vehicle was 22,000 and the current mileage was 26,000.rl
08/30/201050
 Transmission not shifting properly, chrysler preformed a re-flash and update to powertrain, however problem still exists this problem started the next day of purchase. brakes worn down in rear when driving 55mph and applying the brake the entire vehicle would vibrate chrysler found out of round surface and cut rotors, problem still exists. the power sliding doors become inoperable chrysler preformed a re-flash update problems still exists. radio rer stops playing dvd's chrysler preformed a re-flash problem still exists. this is brand new why all these problems? why was i sold a lemon?. all these problems i went back to the dealer at least three times for especially the transmission i almost got into an accident because when i was merging onto the parkway when i tried to accelerate it failed to move.
10/01/201118200
 Tl* the contact owns a 2010 chrysler town and country. while driving approximately 30 mph and approaching a traffic stop, the contact applied the brakes and the steering wheel began to shake abnormally. in addition, the brake pedal began to vibrate. the failure recurred constantly when driving between 25-55 mph. the vehicle was taken to the dealer for diagnostics where the contact was awaiting diagnosis. the vehicle was not repaired. the approximate failure mileage was 18,200.
10/01/201118200
 Tl- the contact owns a 2010 chrysler town and country. while driving approximately 30 mph and approaching a traffic stop, the contact applied the brakes and the steering wheel began to shake abnormally. in addition, the brake pedal began to vibrate. the failure recurred constantly when driving between 25-55 mph. the vehicle was taken to the dealer for diagnostics where the contact was awaiting diagnosis. the vehicle was not repaired. the approximate failure mileage was 18,200. kmj
10/01/201118200
 Tl- the contact owns a 2010 chrysler town and country. while driving at approximately 30 mph approaching a stop sign the contact depressed the brake pedal and stated the steering wheel began to shake and the brake pedal began to vibrate. the failure occurs constantly at any speed between 25 mph and 55 mph. the vehicle was taken to the dealer for diagnostics. the technicians were inspecting the vehicle to diagnose the failure. the vehicle was not repaired. the approximate failure mileage was 18,200. ds
07/28/201117000
 I have just read way too many identical complaiints. i bought the high end model and at 17000 or possibly before we noticed the brakes would pulsate at even low miles especially after the vehicle would be driven a while. i took it into the dealership where they informed me the same as everyone else that the front rotars were warped and needed replaced or turned. they were only covered for 12k miles...and would not cover. this vehicle goes no where...i have a stay at home wife who might put 15-20 miles a day on average on this vehicle. i took it in an had the rotars turned and new pads put on....the brakes acted up the same day i picked up the van. really ..... a 40k van and the braking system has major issues. how is this problem not beeing recalled!!
01/12/201025806
 Poor braking, pulsating, vibration thru steering wheel. noisy transmission.
09/02/201118000
 Tl-the contact owns a 2010 chrysler town and country. the contact stated that after taking his vehicle in for service, he was advised that the front and rear rotors were warped. the vehicle was repaired. the manufacturer was contacted and they offered no assistance. the failure and current mileages were approximately 18,000. kmj
08/01/201123000
 Tl- the contact owns a 2010 chrysler town and country. while driving approximately 40 mph the contact heard a grinding noise while depressing the brake pedal. the failure occurred at various speeds and was more noticeable at higher speeds. the vehicle was taken to the dealer for diagnostic testing where the technician suggested the brakes be replaced. the vehicle was not repaired. the approximate failure mileage was 23,000. rvk
09/02/201118000
 Tl-the contact owns a 2010 chrysler town and country. the contact stated that after taking his vehicle in for service they advised him that the front and rear rotors were warped. the vehicle was repaired for the front and rear rotors. the manufacturer was contacted and they offered no assistance. the failure and current mileages were approximately 18,000. tb
08/01/201123000
 Tl- the contact owns a 2010 chrysler town and country. while driving approximately 40 mph the contact heard a grinding noise while depressing the brake pedal. the failure occurred at various speeds and was more noticeable at higher speeds. the vehicle was taken to the dealer for diagnostic testing where the technician suggested the brakes be replaced. the vehicle was not repaired. the approximate failure mileage was 23,000. rvk
08/01/201123000
 Tl- the contact owns a 2010 chrysler town and country. while driving at approximately 40 mph the contact heard a grinding noise while depressing the brake pedal. the failure occurs at any speed and was more noticeable at higher speeds. the vehicle was taken to the dealer for diagnostic. the technician was unable to diagnose the failure. the technician suggested the contact have the brakes replaced. the vehicle was not repaired. the approximate failure mileage was 23,000. ds
08/20/201114195
 2010 chrysler town & country - at 14,000 miles (11 months), i needed to have both the front and rear rotors turned due to excessive vibration during braking. since this was outside the 12 month/12,000 mile free adjustments period, it cost me $295 at my local chrysler dealer. considering the number of complaints i see logged against current chrysler/dodge minivans since 2008 for warped rotors and excessive brake wear, it think it is reasonably obvious that the brakes are undersized for the vehicles and should be investigated by the government.
08/19/201118000
 Tl- the contact owns a 2010 chrysler town and country. the contact stated that the rear brakes would made a loud squeaking noise. the dealer diagnosed that the rear brake pads were worn and the rotors were out-of-round. the manufacturer was notified and a complaint was filed. the vehicle was not repaired. the failure mileage was 18,000 and the current mileage was 18,125. rvk
08/20/201114195
 2010 chrysler town & country - at 14,000 miles (11 months), i needed to have both the front and rear rotors turned due to excessive vibration during braking. since this was outside the 12 month/12,000 mile free adjustments period, it cost me $295 at my local chrysler dealer. considering the number of complaints i see logged against current chrysler/dodge minivans since 2008 for warped rotors and excessive brake wear, it think it is reasonably obvious that the brakes are undersized for the vehicles and should be investigated by the government.
08/19/201118000
 Tl- the contact owns a 2010 chrysler town and country. the contact stated that the rear brakes would made a loud squeaking noise. the dealer diagnosed that the rear brake pads were worn and the rotors were out-of-round. the manufacturer was notified and a complaint was filed. the vehicle was not repaired. the failure mileage was 18,000 and the current mileage was 18,125. rvk
08/20/201114195
 2010 chrysler town & country - at 14,000 miles (11 months), i needed to have both the front and rear rotors turned due to excessive vibration during braking. since this was outside the 12 month/12,000 mile free adjustments period, it cost me $295 at my local chrysler dealer. considering the number of complaints i see logged against current chrysler/dodge minivans since 2008 for warped rotors and excessive brake wear, it think it is reasonably obvious that the brakes are undersized for the vehicles and should be investigated by the government.
08/19/201118000
 Tl- the contact owns a 2010 chrysler town and country. the contact stated that the rear brakes would made a loud squeaking noise. the dealer diagnosed that the rear brake pads were worn and the rotors were out-of-round. the manufacturer was notified and a complaint was filed. the vehicle was not repaired. the failure mileage was 18,000 and the current mileage was 18,125. rvk
08/20/201114195
 2010 chrysler town & country - at 14,000 miles (11 months), i needed to have both the front and rear rotors turned due to excessive vibration during braking. since this was outside the 12 month/12,000 mile free adjustments period, it cost me $295 at my local chrysler dealer. considering the number of complaints i see logged against current chrysler/dodge minivans since 2008 for warped rotors and excessive brake wear, it think it is reasonably obvious that the brakes are undersized for the vehicles and should be investigated by the government.
08/19/201118000
 Tl- the contact owns a 2010 chrysler town and country. the contact stated that the rear brakes would make a loud squeaking noise. the dealer diagnosed that the rear brake pads were wearing and the rotors were out-of-round. the manufacturer was notified and a complaint was filed. the failure was not remedied. the failure mileage was 18,000 and the current mileage was 18,125. nw
06/15/201148000
 Tl-the contact owns a 2010 chrylser town and country.the contact stated when he tries to depress the brake pedal it does not move. the calipher is frozen and will not release causing the brake line failure. the contact also heard a grinding noise when driving the vehicle. the vehicle was taken to a mechanic shop who inspected the brake and informed him they have to replace the caliper, brake line and rotors. this will cost him $800 to repair. the manufacturer was contacted who stated there are no recalls and offered no other assistance. the failure mileage was 48,000....mw
07/06/20117550
 Brakes started shuddering at 7,550. took to dealership. verified concern, found front brake rotors warped. runout on left front rotor and right front rotor. problem persisted. removed and replaced front brake rotors. we replaced the front rotors (dealership would not cover). vehicle back to dealership at 19,012 miles, brakes shuddering again. rear rotors warped (dealership would not cover), we replaced rear rotors. brake shudder again at 24,806, returned once again to dealership. acknowledged pulsation. nothing done. we kept the 2nd set of rotors from the front. will continue to keep parts. we have a small child that rides in the car daily. extremely concerned regarding safety.
07/11/201110000
 Faulty brakes at low vehicle mileage. applying brakes at highway speeds results in excessive vehicle shudder probably due to warped rotors. this in turn results in higher than normal stopping distances. my family and i have 5 chrysler group vehicles, 2008 thru 2010, all with the same problem, some with mileage as low as 5000 miles. my chrysler minivan currently has about 10000 miles. the dealer said they would normally fix it under warranty, but since it has been in service for more than 12 months, they can't/won't do anything about it. brakes are only covered for 12mo or 12000 miles. in my opinion this is a product deficiency and, more importantly, a safety defect that chrysler has had on various models for a number of model years. these vehicles should be recalled.
07/09/201139756
 I purchased a used 2010 chrysler town and country mini-van in may of 2011. during the test-drive, i noted a pulsating in the brakes and, as a condition of sale, asked that the brakes be repaired. according to the dealership, the brake pads were replaced, and the rotors were turned. upon delivery of the vehicle, i found the brakes to be operating without the pulsating. however, after the purchase, i found the pulsating to continue to occur at highway speeds, and the vehicle was returned to the dealership again for repair. i was told that there was a recall for the rotors, and that the rotor had been replaced. once again, i left the dealership, noting smooth brake operation. after approximately 2 weeks, i began to notice the pulsating once again at highway-speed braking. on saturday, july 9th, i was driving on a rural highway. while on the highway, i suddenly began to hear a rubbing noise, accentuated by a rhythmic knocking sound. i reduced speed by letting off the accelerator and continued to listen to the noise, trying to determine exactly where it was coming from. i next heard the sound of something rebounding off the undercarriage, and made the decision to stop. upon applying the brakes, i was met with extreme shuddering/pulsating from the brakes as i pulled to the shoulder. as i increased pressure on the brake pedal, a grinding noise commenced from the front right area, and shortly after the vehicle came to a forced stop, as though the wheels had locked up. on inspecition, it appeared the right front brake caliper had broke loose, sheered away some of the metal from inner portion of the rim, and then lodged itself against the rim, forcing the wheel to lock in place. we were very fortunate that, at the time, we were on a rural highway and had time to reduce speed before forcfully braking. had this occurred at a higher speed, in heavier traffic, i fear the outcome may have been drastically different. my infant son was in the van at the time.
07/06/20117550
 Brakes started shuddering at 7,550. took to dealership. verified concern, found front brake rotors warped. runout on left front rotor and right front rotor. problem persisted. removed and replaced front brake rotors. we replaced the front rotors (dealership would not cover). vehicle back to dealership at 19,012 miles, brakes shuddering again. rear rotors warped (dealership would not cover), we replaced rear rotors. brake shudder again at 24,806, returned once again to dealership. acknowledged pulsation. nothing done. we kept the 2nd set of rotors from the front. will continue to keep parts. we have a small child that rides in the car daily. extremely concerned regarding safety.
07/11/201110000
 Faulty brakes at low vehicle mileage. applying brakes at highway speeds results in excessive vehicle shudder probably due to warped rotors. this in turn results in higher than normal stopping distances. my family and i have 5 chrysler group vehicles, 2008 thru 2010, all with the same problem, some with mileage as low as 5000 miles. my chrysler minivan currently has about 10000 miles. the dealer said they would normally fix it under warranty, but since it has been in service for more than 12 months, they can't/won't do anything about it. brakes are only covered for 12mo or 12000 miles. in my opinion this is a product deficiency and, more importantly, a safety defect that chrysler has had on various models for a number of model years. these vehicles should be recalled.
07/09/201139756
 I purchased a used 2010 chrysler town and country mini-van in may of 2011. during the test-drive, i noted a pulsating in the brakes and, as a condition of sale, asked that the brakes be repaired. according to the dealership, the brake pads were replaced, and the rotors were turned. upon delivery of the vehicle, i found the brakes to be operating without the pulsating. however, after the purchase, i found the pulsating to continue to occur at highway speeds, and the vehicle was returned to the dealership again for repair. i was told that there was a recall for the rotors, and that the rotor had been replaced. once again, i left the dealership, noting smooth brake operation. after approximately 2 weeks, i began to notice the pulsating once again at highway-speed braking. on saturday, july 9th, i was driving on a rural highway. while on the highway, i suddenly began to hear a rubbing noise, accentuated by a rhythmic knocking sound. i reduced speed by letting off the accelerator and continued to listen to the noise, trying to determine exactly where it was coming from. i next heard the sound of something rebounding off the undercarriage, and made the decision to stop. upon applying the brakes, i was met with extreme shuddering/pulsating from the brakes as i pulled to the shoulder. as i increased pressure on the brake pedal, a grinding noise commenced from the front right area, and shortly after the vehicle came to a forced stop, as though the wheels had locked up. on inspecition, it appeared the right front brake caliper had broke loose, sheered away some of the metal from inner portion of the rim, and then lodged itself against the rim, forcing the wheel to lock in place. we were very fortunate that, at the time, we were on a rural highway and had time to reduce speed before forcfully braking. had this occurred at a higher speed, in heavier traffic, i fear the outcome may have been drastically different. my infant son was in the van at the time.
07/06/20117550
 Brakes started shuddering at 7,550. took to dealership. verified concern, found front brake rotors warped. runout on left front rotor and right front rotor. problem persisted. removed and replaced front brake rotors. we replaced the front rotors (dealership would not cover). vehicle back to dealership at 19,012 miles, brakes shuddering again. rear rotors warped (dealership would not cover), we replaced rear rotors. brake shudder again at 24,806, returned once again to dealership. acknowledged pulsation. nothing done. we kept the 2nd set of rotors from the front. will continue to keep parts. we have a small child that rides in the car daily. extremely concerned regarding safety.
07/11/201110000
 Faulty brakes at low vehicle mileage. applying brakes at highway speeds results in excessive vehicle shudder probably due to warped rotors. this in turn results in higher than normal stopping distances. my family and i have 5 chrysler group vehicles, 2008 thru 2010, all with the same problem, some with mileage as low as 5000 miles. my chrysler minivan currently has about 10000 miles. the dealer said they would normally fix it under warranty, but since it has been in service for more than 12 months, they can't/won't do anything about it. brakes are only covered for 12mo or 12000 miles. in my opinion this is a product deficiency and, more importantly, a safety defect that chrysler has had on various models for a number of model years. these vehicles should be recalled.
07/09/201139756
 I purchased a used 2010 chrysler town and country mini-van in may of 2011. during the test-drive, i noted a pulsating in the brakes and, as a condition of sale, asked that the brakes be repaired. according to the dealership, the brake pads were replaced, and the rotors were turned. upon delivery of the vehicle, i found the brakes to be operating without the pulsating. however, after the purchase, i found the pulsating to continue to occur at highway speeds, and the vehicle was returned to the dealership again for repair. i was told that there was a recall for the rotors, and that the rotor had been replaced. once again, i left the dealership, noting smooth brake operation. after approximately 2 weeks, i began to notice the pulsating once again at highway-speed braking. on saturday, july 9th, i was driving on a rural highway. while on the highway, i suddenly began to hear a rubbing noise, accentuated by a rhythmic knocking sound. i reduced speed by letting off the accelerator and continued to listen to the noise, trying to determine exactly where it was coming from. i next heard the sound of something rebounding off the undercarriage, and made the decision to stop. upon applying the brakes, i was met with extreme shuddering/pulsating from the brakes as i pulled to the shoulder. as i increased pressure on the brake pedal, a grinding noise commenced from the front right area, and shortly after the vehicle came to a forced stop, as though the wheels had locked up. on inspecition, it appeared the right front brake caliper had broke loose, sheered away some of the metal from inner portion of the rim, and then lodged itself against the rim, forcing the wheel to lock in place. we were very fortunate that, at the time, we were on a rural highway and had time to reduce speed before forcfully braking. had this occurred at a higher speed, in heavier traffic, i fear the outcome may have been drastically different. my infant son was in the van at the time.
07/06/20117550
 Brakes started shuddering at 7,550. took to dealership. verified concern, found front brake rotors warped. runout on left front rotor and right front rotor. problem persisted. removed and replaced front brake rotors. we replaced the front rotors (dealership would not cover). vehicle back to dealership at 19,012 miles, brakes shuddering again. rear rotors warped (dealership would not cover), we replaced rear rotors. brake shudder again at 24,806, returned once again to dealership. acknowledged pulsation. nothing done. we kept the 2nd set of rotors from the front. will continue to keep parts. we have a small child that rides in the car daily. extremely concerned regarding safety.
07/11/201110000
 Faulty brakes at low vehicle mileage. applying brakes at highway speeds results in excessive vehicle shudder probably due to warped rotors. this in turn results in higher than normal stopping distances. my family and i have 5 chrysler group vehicles, 2008 thru 2010, all with the same problem, some with mileage as low as 5000 miles. my chrysler minivan currently has about 10000 miles. the dealer said they would normally fix it under warranty, but since it has been in service for more than 12 months, they can't/won't do anything about it. brakes are only covered for 12mo or 12000 miles. in my opinion this is a product deficiency and, more importantly, a safety defect that chrysler has had on various models for a number of model years. these vehicles should be recalled.
07/09/201139756
 I purchased a used 2010 chrysler town and country mini-van in may of 2011. during the test-drive, i noted a pulsating in the brakes and, as a condition of sale, asked that the brakes be repaired. according to the dealership, the brake pads were replaced, and the rotors were turned. upon delivery of the vehicle, i found the brakes to be operating without the pulsating. however, after the purchase, i found the pulsating to continue to occur at highway speeds, and the vehicle was returned to the dealership again for repair. i was told that there was a recall for the rotors, and that the rotor had been replaced. once again, i left the dealership, noting smooth brake operation. after approximately 2 weeks, i began to notice the pulsating once again at highway-speed braking. on saturday, july 9th, i was driving on a rural highway. while on the highway, i suddenly began to hear a rubbing noise, accentuated by a rhythmic knocking sound. i reduced speed by letting off the accelerator and continued to listen to the noise, trying to determine exactly where it was coming from. i next heard the sound of something rebounding off the undercarriage, and made the decision to stop. upon applying the brakes, i was met with extreme shuddering/pulsating from the brakes as i pulled to the shoulder. as i increased pressure on the brake pedal, a grinding noise commenced from the front right area, and shortly after the vehicle came to a forced stop, as though the wheels had locked up. on inspecition, it appeared the right front brake caliper had broke loose, sheered away some of the metal from inner portion of the rim, and then lodged itself against the rim, forcing the wheel to lock in place. we were very fortunate that, at the time, we were on a rural highway and had time to reduce speed before forcfully braking. had this occurred at a higher speed, in heavier traffic, i fear the outcome may have been drastically different. my infant son was in the van at the time.
07/06/20117550
 Brakes started shuddering at 7,550. took to dealership. verified concern, found front brake rotors warped. runout on left front rotor and right front rotor. problem persisted. removed and replaced front brake rotors. we replaced the front rotors (dealership would not cover). vehicle back to dealership at 19,012 miles, brakes shuddering again. rear rotors warped (dealership would not cover), we replaced rear rotors. brake shudder again at 24,806, returned once again to dealership. acknowledged pulsation. nothing done. we kept the 2nd set of rotors from the front. will continue to keep parts. we have a small child that rides in the car daily. extremely concerned regarding safety.
07/11/201110000
 Faulty brakes at low vehicle mileage. applying brakes at highway speeds results in excessive vehicle shudder probably due to warped rotors. this in turn results in higher than normal stopping distances. my family and i have 5 chrysler group vehicles, 2008 thru 2010, all with the same problem, some with mileage as low as 5000 miles. my chrysler minivan currently has about 10000 miles. the dealer said they would normally fix it under warranty, but since it has been in service for more than 12 months, they can't/won't do anything about it. brakes are only covered for 12mo or 12000 miles. in my opinion this is a product deficiency and, more importantly, a safety defect that chrysler has had on various models for a number of model years. these vehicles should be recalled.
07/09/201139756
 I purchased a used 2010 chrysler town and country mini-van in may of 2011. during the test-drive, i noted a pulsating in the brakes and, as a condition of sale, asked that the brakes be repaired. according to the dealership, the brake pads were replaced, and the rotors were turned. upon delivery of the vehicle, i found the brakes to be operating without the pulsating. however, after the purchase, i found the pulsating to continue to occur at highway speeds, and the vehicle was returned to the dealership again for repair. i was told that there was a recall for the rotors, and that the rotor had been replaced. once again, i left the dealership, noting smooth brake operation. after approximately 2 weeks, i began to notice the pulsating once again at highway-speed braking. on saturday, july 9th, i was driving on a rural highway. while on the highway, i suddenly began to hear a rubbing noise, accentuated by a rhythmic knocking sound. i reduced speed by letting off the accelerator and continued to listen to the noise, trying to determine exactly where it was coming from. i next heard the sound of something rebounding off the undercarriage, and made the decision to stop. upon applying the brakes, i was met with extreme shuddering/pulsating from the brakes as i pulled to the shoulder. as i increased pressure on the brake pedal, a grinding noise commenced from the front right area, and shortly after the vehicle came to a forced stop, as though the wheels had locked up. on inspecition, it appeared the right front brake caliper had broke loose, sheered away some of the metal from inner portion of the rim, and then lodged itself against the rim, forcing the wheel to lock in place. we were very fortunate that, at the time, we were on a rural highway and had time to reduce speed before forcfully braking. had this occurred at a higher speed, in heavier traffic, i fear the outcome may have been drastically different. my infant son was in the van at the time.
05/15/201128000
 I have a 2010 town and country. steering wheel started to vibrate around 29,000 miles. told i needed new rotors and brake pads. chrysler has been using faulty rotors for the last 3 models and needs to recall vans. inexcusable that i should have to pay for new brakes with a car that is only 1 1/2 years old.
06/10/201120050
 Tl
08/31/2010202
 While traveling at highway speeds, an emergency stop is necessary but when brakes are applied, a loud rumbling noise is heard from the front of the vehicles, the brake pedal goes down almost to the floorboard and vehicles fails to stop. this only occurs at highway speeds, and in emergency stopping situations. it has happened approximately 18 times since august, 2010. dealer's technician says is is normal in 2010 chrysler vehicles.
10/15/20108000
 Brakes start shuddering at 8,000 miles, rear rotors turned at 12,000 miles, no help, different dealer all new rotors and pads at 16,000 miles, everything good, brakes shuddering again at 23,000 miles, told wheels out of balance - wheels weren't out of balance, still shuddering, back at dealer again - they don't think it's the brakes - they are full of bull!
08/31/2010202
 While traveling at highway speeds, an emergency stop is necessary but when brakes are applied, a loud rumbling noise is heard from the front of the vehicles, the brake pedal goes down almost to the floorboard and vehicles fails to stop. this only occurs at highway speeds, and in emergency stopping situations. it has happened approximately 18 times since august, 2010. dealer's technician says is is normal in 2010 chrysler vehicles.
10/15/20108000
 Brakes start shuddering at 8,000 miles, rear rotors turned at 12,000 miles, no help, different dealer all new rotors and pads at 16,000 miles, everything good, brakes shuddering again at 23,000 miles, told wheels out of balance - wheels weren't out of balance, still shuddering, back at dealer again - they don't think it's the brakes - they are full of bull!
08/31/2010202
 While traveling at highway speeds, an emergency stop is necessary but when brakes are applied, a loud rumbling noise is heard from the front of the vehicles, the brake pedal goes down almost to the floorboard and vehicles fails to stop. this only occurs at highway speeds, and in emergency stopping situations. it has happened approximately 18 times since august, 2010. dealer's technician says is is normal in 2010 chrysler vehicles.
10/15/20108000
 Brakes start shuddering at 8,000 miles, rear rotors turned at 12,000 miles, no help, different dealer all new rotors and pads at 16,000 miles, everything good, brakes shuddering again at 23,000 miles, told wheels out of balance - wheels weren't out of balance, still shuddering, back at dealer again - they don't think it's the brakes - they are full of bull!
11/14/2010212
 Braking system loud noise and failure to stop vehicle (intermittant)

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