Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ENGINE | |||
| 03/05/2013 | 9800 | ||
| Car does not recognize keys and has shut off while driving on highway | |||
| 10/08/2012 | 26424 | 1 | |
| I was cleaning my windshield on the van when the engine suddenly started (within the closed garage). apparently the automatic-start function was triggered when the key-fob remote in my pants pocket was inadvertently activated when i leaned against the car. this is very scary! if i had been leaning against something inside the house, would my car have been running all night in a closed garage attached to my house?. i have often accidentally triggered other functions (such as door opening, door lock, etc.) when working around the house, but automatically starting the engine is especially troubling! i believe there should be a separate interlock safety button located on the side of the remote key fob so an accidental engine start would be much less likely. *tr | |||
| 10/08/2012 | 26424 | ||
| I was cleaning my windshield on the van when the engine suddenly started (within the closed garage). apparently the automatic-start function was triggered when the key-fob remote in my pants pocket was inadvertently activated when i leaned against the car. this is very scarey! if i had been leaning against something inside the house, would my car have been running all night in a closed garage attached to my house?. i have often accidentally triggered other functions (such as door opening, door lock, etc.) when working around the house, but automatically starting the engine is especially troubling! i believe there should be a separate interlock safety button located on the side of the remote key fob so an accidental engine start would be much less likely. | |||
| ENGINE AND ENGINE COOLING | |||
| 01/31/2011 | 1000 | ||
| Engine noise. compared to our old van, the sounds from the new van engine are louder. i noticed when we bought the 2011 van in january, that it does not have a sound insulated hood. today when driving a 2010 loaner t&c - from the lcoal dealer when our transmission was being serviced - the 2010 has a piece of insulation on the underside of the hood. the 2011 model does not have this insulation and is noisier. is this a cost cutting effort? nothing like trying to please customers to help future sales. | |||
| 09/25/2011 | 1250 | ||
| While traveling southbound on texas state highway 195 approximately 5 miles south of florence, texas i engaged my vehicle passing gear and passed another southbound vehicle. i reentered the southbound lane and took my foot off the accelerator. the vehicle continued to accelerate and at approximately 85 mph, i began applying braking pressure on the brake pedal. i continued to apply and release braking pressure and was able to maintain control of the vehicle and the speed at around 85 mph. there were no other vehicles traveling southbound in front of my vehicle and after approximately .2 mile, the passing gear released and the remainder of the trip was unremarkable. i am a retired military aviator and retired police chief. i was also an faa certified flight instructor (multiple rating both fixed wing and rotary wing. i was always taught to, and also taught students to maintain control of the aircraft (vehicle). i'm certain this training and experience helped me in this situation. | |||
| 07/30/2011 | 950 | ||
| Chryslers best kept secret, flaws in the cylinder heads of their new 283 hp v6 engine. the engine over heats at highway speeds, mine ran as high as 244 degrees f. and the ac would not work on a hot day and a long trip. the dealer did not know about this problem. i went on the internet and for $56.00 i knew all about it in 5 minutes. if i had known about the problem ahead of time i would not have spent $32,000.00 for the head ache. i showed my information to the service manager and he called me and told me i was right! now he has to find new improved heads. as of this date i have been without my automobile for a week ! i emailed chrysler an all i got back was a form letter telling me they were sorry and to see my dealer. this is my last chrysler after a long relationship. from past experiences the engine will never be the same as a factory built engine! | |||
| 08/20/2011 | 600 | ||
| Tl- the contact owns a 2011 chrysler town and country. the contact was driving 35 mph when the engine shut down while driving down a hill. the vehicle coasted to a complete stop, and was towed to the dealer. the manufacturer was contacted, but the vehicle was not repaired. the failure mileage was 600 and the current mileage was 900. rvk | |||
| 07/30/2011 | 950 | ||
| Chryslers best kept secret, flaws in the cylinder heads of their new 283 hp v6 engine. the engine over heats at highway speeds, mine ran as high as 244 degrees f. and the ac would not work on a hot day and a long trip. the dealer did not know about this problem. i went on the internet and for $56.00 i knew all about it in 5 minutes. if i had known about the problem ahead of time i would not have spent $32,000.00 for the head ache. i showed my information to the service manager and he called me and told me i was right! now he has to find new improved heads. as of this date i have been without my automobile for a week ! i emailed chrysler an all i got back was a form letter telling me they were sorry and to see my dealer. this is my last chrysler after a long relationship. from past experiences the engine will never be the same as a factory built engine! | |||
| 08/20/2011 | 600 | ||
| Tl- the contact owns a 2011 chrysler town and country. the contact was driving 35 mph when the engine shut down while driving down a hill. the vehicle coasted to a complete stop, and was towed to the dealer. the manufacturer was contacted, but the vehicle was not repaired. the failure mileage was 600 and the current mileage was 900. rvk | |||
| 08/20/2011 | 600 | ||
| Tl- the contact owns a 2011 chrysler town and country. the contact was driving 35 mph when the engine shut down driving down a hill. the vehicle coasted to a complete stop, and was towed to the dealer. the manufacturer was contacted, but the vehicle was not repaired. the failure mileage was 600 and the current mileage was 900. rds. | |||