Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SERVICE BRAKES | |||
| 02/19/2013 | 32545 | ||
| Premature failure of brakes/rotors. was explained to me at the dealership that it's normal for this to happen...calipers sticking wearing brakes. caused by my driving? repair cost over $400. from what i read online, i got lucky with getting 32k out of my rear brakes. a coworker with the same year town & country 28k had the same problem. chrysler has a serious brake problem that needs to be addressed. chrysler customer care is not concerned. | |||
| 09/07/2011 | 8743 | ||
| Tl* the contact owns a 2011 chrysler town and country. the contact was driving approximately 55 mph when the brake pedal was depressed and the vehicle began to shake abnormally. the failure recurred whenever the vehicle was in operation. the vehicle was taken to an authorized dealer five times for the failure. the dealer performed various repairs to the vehicle which consisted of the front brakes being replaced four times and front rotors twice. in addition, the front rotors were resurfaced on two separate occasions and both front tires were replaced due to premature wear. the manufacturer was notified of the problem. the approximate failure mileage was 8,743. | |||
| 09/07/2011 | 8743 | ||
| Tl-the contact owns a 2011 chrysler town and country. the contact was driving approximately 55 mph when the brake pedal was depressed and the vehicle began to shake abnormally. the failure recurred whenever the vehicle was in operation. the vehicle was taken to an authorized dealer five times for the failure. the dealer performed various repairs to the vehicle which consisted of the front brakes being replaced four times and front rotors twice. in addition, the front rotors were resurfaced on two separate occasions and both front tires were replaced due to premature wear. the manufacturer was notified of the problem. the approximate failure mileage was 8,743. kmj | |||
| 09/07/2011 | 6000 | ||
| Tl-the contact owns a 2011 chrysler town and country. while driving approximately 55 mph, the brake pedal was depressed and the vehicle began to shake continuously. the failure occurred whenever the vehicle was in operation. the vehicle was taken to an authorized dealer five times for the similar failure. the repeated repairs performed consisted of the front brakes being replaced four times and front rotors twice. in addition, the front rotors were resurfaced on two separate occasions and both front tires replaced due to the premaure wear. the manufacturer was notified of the problem. the approximate failure mileage was 8,743. js | |||
| 08/20/2012 | 17000 | 1 | |
| When my vehicle had about 16000 miles on it, i noticed that when breaking during highway speeds, the vehicle would vibrate. i took the vehicle to my dealer at about 17000 miles and was informed the issue was caused by warped rotors. the brake pads were fine, but the rotors would need to be machined or replaced. i opened a ticket with chrysler since the brakes were out of warranty at 12000 miles. the agreed to cover the repair. i asked for new rotors, but was informed that they were on a 4 month back order. i had hem machined instead, though i knew i would be back in the same boat soon. on 12-19-12, four months later with 6000 more miles, i took the van back into the dealer with the same vibrating issue, and was again informed that my rotors were warped. the brakes were fine with 7/32 left on them. the rotors would need to be replaced this time. at 23000 miles, this would be the 2nd rotor issue. i was informed the repair would cost $248, but chrysler would split it with me, with my part down to $124. the service mgr stated he felt the rotors weren't made well. the tech told me this keeps happening, and the chrysler rep informed me the new rotors were different, so i shouldn't have this issue again. in my mind, this is the definition of a defect. i do no think i should have to pay anything to fix a defect. some 2011 town and country vans have been granted an extended warranty on the breaks, but mine is not covered. i was actually told by the chrysler rep that it would be a good idea to post this with the nhtsa in the hopes of triggering a recall.i plan on getting the rotors next week, as they are on special order, because they aren't available locally. in 18 years of driving, i have never replaced rotors before 60,000 miles. thank you for your time. *tr | |||
| 08/20/2012 | 17000 | ||
| When my vehicle had about 16000 miles on it, i noticed that when breaking during highway speeds, the vehicle would vibrate. i took the vehicle to my dealer at about 17000 miles and was informed the issue was caused by warped rotors. the break pads were fine, but the rotors would need to be machined or replaced. i opened a ticket with chrysler since the breaks were out of warranty at 12000 miles. the agreed to cover the repair. i asked for new rotors, but was informed that they were on a 4 month back order. i had hem machined instead, though i knew i would be back in the same boat soon. on 12-19-12, four months later with 6000 more miles, i took the van back into the dealer with the same vibrating issue, and was again informed that my rotors were warped. the breaks were fine with 7/32 left on them. the rotors would need to be replaced this time. at 23000 miles, this would be the 2nd rotor issue. i was informed the repair would cost $248, but chrysler would split it with me, with my part down to $124. the service mgr stated he felt the rotors weren't made well. the tech told me this keeps happening, and the chrysler rep informed me the new rotors were different, so i shouldn't have this issue again. in my mind, this is the definition of a defect. i do no think i should have to pay anything to fix a defect. some 2011 town and country vans have been granted an extended warranty on the breaks, but mine is not covered. i was actually told by the chrysler rep that it would be a good idea to post this with the nhtsa in the hopes of triggering a recall.i plan on getting the rotors next week, as they are on special order, because they aren't available locally. in 18 years of driving, i have never replaced rotors before 60,000 miles. thank you for your time. | |||
| 03/01/2011 | 8000 | 1 | |
| After 8000 miles, vehicle began to shake when applying brakes at speeds over 50 mph. dealer replaced brakes. now six months later at about 15,000 miles vehicle is shaking again when applying brakes at speeds over 50 mph. *tr | |||
| 03/01/2011 | 8000 | ||
| After 8000 miles, vehicle began to shake when applying brakes at speeds over 50 mph. dealer replaced brakes. now six months later at about 15,000 miles vehicle is shaking again when applying bakes at speeds over 50 mph. | |||
| 06/01/2012 | 9000 | 1 | |
| Slightly before 9,000 miles i started noticing a slight shimmy of the steering wheel when the brakes were applied when driving over 50mph. this condition did not occur consistently, but was sporadic. as time has past, this condition has become much more frequent, the steering wheel shimmy has become much more severe, and is now occurring at speeds as low as 35mph. i have owned chrysler town and country vans over the past 16 years (trading up every 2 years) and can testify that their brakes have been a consistent weakness (typically warped discs). my previous 2009 chrysler t&c even had a recall for their brakes. however, this severe steering wheel shimmy thing is something that i have never seen in the past and i am afraid that it is approaching a violent situation that may cause loss of control. the mileage on the vehicle is far too low for a brake wear issue. furthermore, a warped disc would be noticeable when breaking at all speeds. i am about to go to my dealer with this, but am checking the internet to see if this is a known issue and if there are any existing recalls. these observations are made from my 30 years of experience as a mechanical engineer and former head of product reliability at motorola. *tr | |||
| 06/01/2012 | 9000 | ||
| Slightly before 9,000 miles i started noticing a slight shimmy of the steering wheel when the brakes were applied when driving over 50mph. this condition did not occur consistently, but was sporadic. as time has past, this condition has become much more frequent, the steering wheel shimmy has become much more severe, and is now occurring at speeds as low as 35mph. i have owned chrysler town and country vans over the past 16 years (trading up every 2 years) and can testify that their brakes have been a consistent weakness (typically warped discs). my previous 2009 chrysler t&c even had a recall for their brakes. however, this severe steering wheel shimmy thing is something that i have never seen in the past and i am afraid that it is approaching a violent situation that may cause loss of control. the mileage on the vehicle is far too low for a brake wear issue. furthermore, a warped disc would be noticeable when breaking at all speeds. i am about to go to my dealer with this, but am checking the internet to see if this is a known issue and if there are any existing recalls. these observations are made from my 30 years of experience as a mechanical engineer and former head of product reliability at motorola. | |||
| 04/28/2012 | 15000 | ||
| Tl-the contact owns a 2011 chrysler town and country. the contact was driving 45 mph when the vehicle abnormally accelerated to 70 mph. the vehicle started to decelerate but abnormally accelerated again until the brake was depressed and by the contact. the steering wheel also started to shake and bounce as the vehicle was merged onto the shoulder. the contact exited the vehicle and discovered that the front passenger side tire was on fire. the fire was extinguished and the police were notified. the vehicle was towed to the dealer who ran a diagnostic test but could not determine the cause of the failure. the dealer replaced the brake pads and the tire. the manufacturer was not notified of the failure. the failure mileage was 15,000. kmj | |||
| 04/28/2012 | 15000 | ||
| Tl-the contact owns a 2011 chrysler town and country. the contact stated while driving 45 mph there was sudden acceleration up to 70 mph the vehicle started to slow down but acclerated again until the brake was depress and the vehicle slowed down. at the time the vehicle was slowing down the steering started to shimmer and bounce and then was merged onto the shoulders. when they exit the vehicle the right front passenger tire was on fire. they extinguished the fire and notified the police there was no report available. no one was injured. the vehicle was towed to the dealer who ran a diagnostic test but could not find the failure. they replaced the brake pads and repaired the tire. the manufacturer was not notified. the failure was 15,000. mw | |||
| 03/20/2012 | 4000 | ||
| Tl* the contact owns a 2011 chrysler town and country touring. the contact was traveling 55 mph when the brakes were depressed and the vehicle started to shake. the vehicle also failed to stop properly. the vehicle was not taken to the dealer. the manufacturer was contacted. the vehicle was not repaired. the failure mileage was 4,000 and the current mileage was 4,600. | |||
| 04/28/2012 | 15000 | ||
| Tl-the contact owns a 2011 chrysler town and country. the contact stated while driving 45 mph there was sudden acceleration up to 70 mph the vehicle started to slow down but acclerated again until the brake was depress and the vehicle slowed down. at the time the vehicle was slowing down the steering started to shimmer and bounce and then was merged onto the shoulders. when they exit the vehicle the right front passenger tire was on fire. they extinguished the fire and notified the police there was no report available. no one was injured. the vehicle was towed to the dealer who ran a diagnostic test but could not find the failure. they replaced the brake pads and repaired the tire. the manufacturer was not notified. the failure was 15,000. mw | |||
| 03/20/2012 | 4000 | ||
| Tl-the contact owns a 2011 chrysler town and country touring. the contact was traveling 55 mph when the brakes were depressed and the vehicle started to shake. the vehicle also failed to stop properly. the vehicle was not taken to the dealer. the manufacturer was contacted. the vehicle was not repaired. the failure mileage was 4,000 and the current mileage was 4,600. sm. | |||
| 03/20/2012 | |||
| Tl- the contact owns a 2011 chrysler town and country touring. the contact was traveling 55 mph when the brakes were depressed and the vehicle started to shake and the vehicle failed to stop properly. the vehicle was not taken to the dealer. the manufacturer was contacted. the vehicle was not repaired. the failure mileage was 4,000 and the current mileage was mileage was 4,600. rds | |||
| SERVICE BRAKES, HYDRAULIC | |||
| 10/31/2011 | 9800 | ||
| Tl- the contact owns a 2010 chrysler town and country. while driving at approximately 35 mph the contact depressed the brake pedal and noticed a vibration in the pedal. the vehicle was taken to the dealer for diagnostic. the technician stated the front and rear rotors and pads would have to be replaced. there was an extended warranty for the front brakes but not for the rear brakes. the front brakes were replaced. the rear brakes were not replaced. the vehicle was not repaired. the approximate failure mileage was 9,800. ds | |||