Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STRUCTURE - BODY - DOOR | |||||
| SB-08-045-11 | 08/04/2011 | 10041604 | Chrysler: the power sliding door fails, intermittently, to close. *pe | 10/12/2011 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE - BODY | |||
| 06/05/2012 | 8000 | 1 | |
| With vehicle parked on a slight incline with engine toward downhill, the very heavy power sliding doors release and slam shut when closing. if the path of the sliding door is interrupted (pull the door handle while door is in motion and power door system disengages immediately), power door system just lets the door go. power sliding door system should either open the door or hold it in an half way opened position, instead it releases the door to gravity. anyone caught in that slamming door would be seriously injured. *tr | |||
| 11/03/2012 | 16000 | 1 | |
| On saturday nov 3, 2012 children were entering vehicle through power sliding door. older child bumped into door as it was opening, pushing it further open. door then shut and latched rapidly (four seconds) on toddlers hand, requiring visit to emergency room and treatment. on monday nov 5, 2012 we went to the dealership where we bought the van, and they said it is operating as designed. the door is designed to shut and latch rapidly if you bump it or try to push it open while it is opening. they showed me another van that is designed same way. i tested my friends toyota and honda vans and those doors rightly open if you bump or push them while door is mechanically opening or closing. all motorized van doors require special awareness, but chrysler doors are unsafe. hoping for recall so they can fix safety issue for everyone and no one else is injured. *tr | |||
| 06/05/2012 | 8000 | 1 | |
| With vehicle parked on a slight incline with engine toward downhill, the very heavy power sliding doors release and slam shut when closing. if the path of the sliding door is interrupted (pull the door handle while door is in motion and power door system disengages immediately), power door system just lets the door go. power sliding door system should either open the door or hold it in an half way opened position, instead it releases the door to gravity. anyone caught in that slamming door would be seriously injured. *tr | |||
| 11/03/2012 | 16000 | 1 | |
| On saturday nov 3, 2012 children were entering vehicle through power sliding door. older child bumped into door as it was opening, pushing it further open. door then shut and latched rapidly (four seconds) on toddlers hand, requiring visit to emergency room and treatment. on monday nov 5, 2012 we went to the dealership where we bought the van, and they said it is operating as designed. the door is designed to shut and latch rapidly if you bump it or try to push it open while it is opening. they showed me another van that is designed same way. i tested my friends toyota and honda vans and those doors rightly open if you bump or push them while door is mechanically opening or closing. all motorized van doors require special awareness, but chrysler doors are unsafe. hoping for recall so they can fix safety issue for everyone and no one else is injured. *tr | |||
| 06/05/2012 | 8000 | ||
| With vehicle parked on a slight incline with engine toward downhill, the very heavy power sliding doors release and slam shut when closing. if the path of the sliding door is interrupted (pull the door handle while door is in motion and power door system disengages immediately), power door system just lets the door go. power sliding door system should either open the door or hold it in an half way opened position, instead it releases the door to gravity. anyone caught in that slamming door would be seriously injured. | |||
| 11/03/2012 | 16000 | ||
| On saturday nov 3, 2012 children were entering vehicle through power sliding door. older child bumped into door as it was opening, pushing it further open. door then shut and latched rapidly (four seconds) on toddlers hand, requiring visit to emergency room and treatment. on monday nov 5, 2012 we went to the dealership where we bought the van, and they said it is operating as designed. the door is designed to shut and latch rapidly if you bump it or try to push it open while it is opening. they showed me another van that is designed same way. i tested my friends toyota and honda vans and those doors rightly open if you bump or push them while door is mechanically opening or closing. all motorized van doors require special awareness, but chrysler doors are unsafe. hoping for recall so they can fix safety issue for everyone and no one else is injured. | |||
| 06/05/2012 | 8000 | ||
| With vehicle parked on a slight incline with engine toward downhill, the very heavy power sliding doors release and slam shut when closing. if the path of the sliding door is interrupted (pull the door handle while door is in motion and power door system disengages immediately), power door system just lets the door go. power sliding door system should either open the door or hold it in an half way opened position, instead it releases the door to gravity. anyone caught in that slamming door would be seriously injured. | |||
| 11/03/2012 | 16000 | ||
| On saturday nov 3, 2012 children were entering vehicle through power sliding door. older child bumped into door as it was opening, pushing it further open. door then shut and latched rapidly (four seconds) on toddlers hand, requiring visit to emergency room and treatment. on monday nov 5, 2012 we went to the dealership where we bought the van, and they said it is operating as designed. the door is designed to shut and latch rapidly if you bump it or try to push it open while it is opening. they showed me another van that is designed same way. i tested my friends toyota and honda vans and those doors rightly open if you bump or push them while door is mechanically opening or closing. all motorized van doors require special awareness, but chrysler doors are unsafe. hoping for recall so they can fix safety issue for everyone and no one else is injured. | |||
| 06/05/2012 | 8000 | ||
| With vehicle parked on a slight incline with engine toward downhill, the very heavy power sliding doors release and slam shut when closing. if the path of the sliding door is interrupted (pull the door handle while door is in motion and power door system disengages immediately), power door system just lets the door go. power sliding door system should either open the door or hold it in an half way opened position, instead it releases the door to gravity. anyone caught in that slamming door would be seriously injured. | |||
| 11/03/2012 | 16000 | ||
| On saturday nov 3, 2012 children were entering vehicle through power sliding door. older child bumped into door as it was opening, pushing it further open. door then shut and latched rapidly (four seconds) on toddlers hand, requiring visit to emergency room and treatment. on monday nov 5, 2012 we went to the dealership where we bought the van, and they said it is operating as designed. the door is designed to shut and latch rapidly if you bump it or try to push it open while it is opening. they showed me another van that is designed same way. i tested my friends toyota and honda vans and those doors rightly open if you bump or push them while door is mechanically opening or closing. all motorized van doors require special awareness, but chrysler doors are unsafe. hoping for recall so they can fix safety issue for everyone and no one else is injured. | |||
| 08/19/2012 | 14000 | ||
| Tl* the contact owns a 2011 chrysler town and country. the contact stated that the vehicle was parked when he heard a hissing sound followed by a loud bang. the contact observed a shock from the rear lift gate be spewed from the vehicle. the failure dented the rear fender and fractured the rear passenger side tail light. the rear lift gate stopped working prior to the failure. the dealer stated that they never heard of one of the shocks exploding before. the failure and current mileages were 14,000. | |||
| 08/19/2012 | 14000 | ||
| Tl- the contact owns a 2011 chrysler town and country. the contact stated that the vehicle was parked when he heard a hissing sound followed by a loud bang. the contact observed a shock from the rear lift gate be spewed from the vehicle. the failure dented the rear fender and fractured the rear passenger side tail light. the rear lift gate stopped working prior to the failure. the dealer stated that they never heard of one of the shocks exploding before. the failure and current mileages were 14,000. kmj | |||
| 08/19/2012 | 14000 | ||
| Tl- the contact owns a 2011 chrysler town and country. the contact stated that the right shock for the rear lift gate blew off. the contact stated the vehicle was parked at the time of the failure. the contact stated there was a hissing sound and then a big bang when the failure occurred. the contact stated the failure dented the rear finder and broke the right rear tail light. the rear lift gate stopped working prior to the failure. the dealer stated that they never heard of one of the shocks exploding before. the failure mileage and current mileages were 14,000.rl | |||
| 06/23/2012 | 8500 | 1 | |
| I started our 2011 chrysler town & country, stepped on the parking brake pedal to release the brake. when i got to 65 m.p.h. the hood started shaking. i realized that when i released the parking brake that my toe must have tripped the hood release lever. this is a safety design flaw in that the hood release lever should not be located directly above the parking brake pedal. i called the chrysler customer assistance center at 800-247-9753 to report this problem 7-6-2012. the reference number is [xxx]. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr | |||
| 06/23/2012 | 8500 | ||
| I started our 2011 chrysler town & country, stepped on the parking brake pedal to release the brake. when i got to 65 m.p.h. the hood started shaking. i realized that when i released the parking brake that my toe must have tripped the hood release lever. this is a safety design flaw in that the hood release lever should not be located directly above the parking brake pedal. i called the chrysler customer assistance center at 800-247-9753 to report this problem 7-6-2012. the reference number is 22397164. | |||
| 01/31/2011 | 1000 | ||
| Engine noise. compared to our old van, the sounds from the new van engine are louder. i noticed when we bought the 2011 van in january, that it does not have a sound insulated hood. today when driving a 2010 loaner t&c - from the lcoal dealer when our transmission was being serviced - the 2010 has a piece of insulation on the underside of the hood. the 2011 model does not have this insulation and is noisier. is this a cost cutting effort? nothing like trying to please customers to help future sales. | |||