Chrysler Town And Country 2012

Model Town And Country made in 2012 by Chrysler got 44 consumer complains there are 3 recalls as well as 1 service bulletin. Consumer complaints with reference, among others things, to air bags, electrical system and engine and engine cooling. Technical service bulletines regarding power train. There were some recalls concerningengine and engine cooling, equipment and suspension.

Model 2012

Recalls


CampaignManufacturerManufacturing dateType# of units affectedDate Owner notified MfgRecall Initiated byManufacturers of recalled vehicles/productsReport Recieved DateRecord Creation DateRegulation Part NumberFMVSS Number
ENGINE AND ENGINE COOLING
11V487000CHRYSLER GROUP LLC V (Vehicle)66712/28/2011MFRCHRYSLER GROUP LLC09/29/201109/29/2011
Defect SummaryChrysler is recalling certain model year 2012 chrysler vehicles, including 200 and town and country models, dodge vehicles, including charger, durango, grand caravan and journey models and jeep grand cherokee vehicles manufactured from august 31, 2011, through september 13, 2011, that are equipped with 3.6l engines. these engines may experience connecting rod bearing failure due to debris inside the engine block.
Consequence SummaryConnecting rod failure may lead to engine seizure which may increase the risk of a crash.
Corrective SummaryChrysler will notify owners and replace the engine free of charge. the safety recall is expected to begin on or about november 18, 2011. owners may contact chrysler at 1-800-853-1403.
NotesThis is chrysler safety recall number l33.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov .
EQUIPMENT
12V191000CHRYSLER GROUP LLCfrom 03/09/2012 to 03/12/2012V (Vehicle)47105/18/2012MFRCHRYSLER GROUP LLC05/02/201205/03/2012
Defect SummaryChrysler is recalling certain model year 2012 town and country and dodge grand caravan vehicles, manufactured from march 9, 2012 through march 12, 2012. some vehicles may be equipped with a right side liftgate pinch sensor that does not function properly. as a result, increased force may be required in order to stop the power liftgate during final closing stages.
Consequence SummaryThe power liftgate door may close on an appendage, increasing the risk of injury.
Corrective SummaryChrysler will notify owners, and dealers will inspect and replace the right side liftgate pinch sensors, free of charge. the safety recall began on may 18, 2012. owners may contact chrysler at 1-800-853-1403.
NotesChryslers recall number is m17. customers may also contact the national highway traffic safety administration
SUSPENSION - REAR
12V141000CHRYSLER GROUP LLCfrom 11/15/2011 to 11/21/2011V (Vehicle)28904/27/2012MFRCHRYSLER GROUP LLC04/03/201204/03/2012
Defect SummaryChrysler is recalling certain model year 2012 town and country and dodge grand caravan vehicles manufactured from november 15, 2011, through november 21, 2011. some vehicles may be equipped with right rear hub and bearing assemblies that were not fully machined.
Consequence SummaryThis could result in a decrease in durability, which may lead to wheel separation, increasing the risk of a crash.
Corrective SummaryChrysler will notify owners, and dealers will replace the right rear hub and bearing assembly, free of charge. the safety recall began on april 27, 2012. owners may contact chrysler at 1-800-853-1403.
NotesChrysler recall number is m13.owners may also contact the national highway traffic safety administration

Bulletins


BulletinBulletin dateReplacement BulletinItem no.SummaryAdded
POWER TRAIN - AUTOMATIC TRANSMISSION - CONTROL MODULE (TCM, PCM)
21-008-1203/23/201210044186Chrysler: flash: shift improvement and/or mil illuminating and/or long cranks times while using e85 with or without enhanced accelerator pedal operation. model dodge caravan model year 2012. *js05/17/2012

Consumer Complaints


Fail datemilesoccurencesPurchase date
AIR BAGS
02/15/20139279
 Tl - the contact owns a 2012 chrysler town and country. the contact stated that the air bag warning light illuminated. the vehicle was taken to the dealer, who advised that the failure was could not be diagnosed. the vehicle was taken to the dealer on several occasions for the same failure but the dealer could never determine the failure. the manufacturer was not made aware of the problem. the vehicle was not repaired. the approximate failure and current mileage was 9,279. kmj
02/15/20139279
 Tl - the contact owns a 2012 chrysler town and country. the contact stated that the air bag warning light illuminated. the vehicle was taken to the dealer who stated that the failure was not diagnosed. the vehicle was taken on several occasions for the same failure. the manufacturer was not made aware of the failure. the vehicle was not repaired. the approximate failure and current mileage was 9,279. dr
ELECTRICAL SYSTEM
02/22/201244750
 Tl-the contact owns a 2010 chrysler town and country. the contact stated that while driving approximately 20 mph, the contact smelled a burning odor and noticed heavy smoke emitting from the front driver's side door control panel. the vehicle was moved to the shoulder where the engine was turned off. the window control switch wires were disabled and permanently removed. the vehicle was taken to an authorized dealer for diagnosis and the wire harness and window control switch were replaced. the manufacturer was not notified of the problem. the approximate failure mileage was 44,750. mah
02/22/201244750
 Tl-the contact owns a 2010 chrysler town and country. while driving approximately 20 mph, the contact smelled a burning odor and noticed heavy smoke emitting from the front driver's side door control panel. the vehicle was maneuvered to the side of the road where the engine was turned off. the window control switch wires were disabled and permanently removed. the vehicle was taken to an authorized dealer for diagnosis. the wire harness and window control switch were replaced. the manufacturer was not notified of the problem. the approximate failure mileage was 44,750. js
02/07/20135000
 My husband and i purchased a 2012 chrysler town & country touring van on 8/4/2012 at your dealership. vin 2c4rc1bg1cr297675. this is our 6th or 7th chrysler/dodge van. on february 7, 2013 as i was approaching the cvs drug store side parking lot in plymouth with my right foot on the brake the van suddenly accelerated and went over the sidewalk and contacted the building. the result was substantial damage to the front end of the car, $5734.90 and some cracked ribs, bruised breast bone and whip lash like injury to my neck. i was taken to the emergency room at plymouth hospital by the plymouth fire & rescue. they took x-rays and a ct scan. the plymouth police investigated the accident. the cvs manager said there was no damage to the building. i am very concerned about what happened. this all happened so fast. the air bags did not deploy. i am a good safe driver with no moving vehicle violations. we have a 2007 chrysler aspen purchased new at carlson motors in concord and a similar thing happened to my husband when exiting a steep driveway on west shore road in hebron. the aspen suddenly accelerated forward but since he was braking to go down the steep driveway, he was able to stop it and put it into neutral. i followed the aspen my husband was driving down i-93 to concord however the aspen engine suddenly quit just before the southbound rest area. he was able to make it into the rest area and called for a tow truck to finish the trip to concord. carlson
ENGINE AND ENGINE COOLING
01/17/20075500
 On 4 occasions i was sitting at a stop light and had my left foot on the brake pedal and my right foot resting in the gas pedal.....sitting just a few moments when the car surged forward,if i had not had my foot on the brake pedal i would have been into the car ahead of me....i latter tried to remake the problem happen ,but the only thing was a heavy pull against the aplied brakes....the problem was not a heavy pull but a quick jerk like a down shift......the local chrysler dealer knows of no problems of this type,,,,but when it happens again they will check it out
EXTERIOR LIGHTING
10/01/201264811
 Headlamps are extreamly high off road when on high beam. chrysler tells me there is no fix it is a single unit system and in order to lower the high beams they also will lower low beams. when they adj high beams i lose my low beams and they are so low i have no night vision on low beam they stop about 35 feet in front of the vehicle and go no farther due to them being adjusted extreamly low. i can not drive the vehicle at night time. the dealer agrees with me that the headlamps are out of adjustment and that they have had 5/6 new cars owner complain about the headlamps but there is nothing they can do about it. they advised me the headlamps are hight and at five feets from the vehical they they test 12 high so at 100 feet they are in the trees..... the vehical is unsafe to drive at night i have been told there is nothing that can be done. i have had this vehicle to two dealerships for a total of 3 times and the headlamps are still unsafe at this time. *tr
FUEL/PROPULSION SYSTEM
09/04/20122800
 Tl* the contact owns a 2012 chrysler town and country. the contact stated that the check fuel cap warning light illuminated on the instrument panel. the contact took the vehicle to the dealer for inspection and was advised that a rodent had eaten through the fuel line and the fuel tank would need to be replaced. the vehicle was repaired but the check engine light was illuminated on the instrument panel after the repairs. the vehicle was taken back to the dealer where they then stated that the fuel tank would need to be replaced a second time because rodents had once again eaten through the fuel lines. the vehicle was not further repaired. the manufacturer was not notified of the failure. the failure mileage was 2,800.
09/04/20122800
 Tl- the contact owns a 2012 chrysler town and country. the contact stated that the check fuel cap warning light illuminated on the instrument panel. the contact took the vehicle to the dealer for inspection and was advised that a rodent had eaten through the fuel line and the fuel tank would need to be replaced. the vehicle was repaired but the check engine light was illuminated on the instrument panel after the repairs. the vehicle was taken back to the dealer where they then stated that the fuel tank would need to be replaced a second time because rodents had once again eaten through the fuel lines. the vehicle was not further repaired. the manufacturer was not notified of the failure. the failure mileage was 2,800. kmj
09/04/20122800
 Tl- the contact owns a 20112 chrysler town and country. the contact stated that the check fuel cap light illuminated on the instrument panel. the contact took the vehicle to the dealer for inspection and that stated a rodent had ate on the line of the gas tank and the gas tank needed to be replaced. the vehicle was repaired but the check engine light illuminated on the instrument panel. the vehicle was taken back to the dealer and they stated that the same thing happened again and the gas tank needed to be replaced. the vehicle was not repaired. the manufacturer was not notified. the failure mileage was 2,800. ap
SEATS
05/05/20124000
 While parked in our driveway, ignotion/accessory off, with the 3rd row seats stowed, and the second row door switch disabled, my wife and i were attaching and adjusting a child safety seat in the 2nd row right side. our 2 year old grandaughter was playing in the back, the back door was open. i went in the house for a moment, upon returning i learned that our grandaughter had gotten pinned between a deploying left side third row seat and a small cooler we had in the back of the van. my wife heard her say help me and was able to pull her out of the way. if grandma had not been close enough to effect a rescue it may have been catastrophic. the seat jammed itself against the cooler and the second row seat. one leg locked into the floor the other was pinned in a folded backward postion. the seat was not safely usable. i immediately called chrysler, i was told i would hear back, i have not. it was a saturday and i really needed the seat to be usable. i went to the dealer, my sales rep was able to pull the pinned leg back into position (it took significant application of strength), following which, the seat operated normally. since that occurance there have been two occurrances of accidental 3rd row seat deployment while loading or unloading the van. the controls are easy to bump with ones elbow. the seats deploy under far too great of force to be safe. there is no lockout for the controls. there is no cancel. the controls are active when the vehicle is in park and the back door is open. while demonstrating the problems to the dealer, the right side 3rd row seat damaged itself beyond simple repair requiring parts to be ordered. it is scheduled for repair. chrysler maintains that the system is safe.
03/01/2012500
 Tl-the contact owns a 2012 chrysler town and country. the contact was driving 25 mph with a passenger seated in the second row passenger seat. that passenger activated the lever which would fold down the second row seating and became stuck between the seats as they were folding. the contact stopped the vehicle and removed the passenger that was stuck between the seats. the vehicle was taken to an authorized dealer and they were unable to diagnose a failure. the vehicle was not repaired. the manufacturer was made aware of the failure and offered no assistance. the failure mileage was 500. the vin was unavailable. kmj
03/01/2012500
 Tl-the contact owns a 2012 chrysler town and country. the contact stated that she was driving 25 mph with a passenger seated in the second row passenger seat. that passenger activated the lever which folds down the second row seating and became stuck between the seats as they were folding down. the contact stopped the vehicle and removed the passenger that was stuck between the seat. the vehicle was taken to an authorized dealer and they were unable to diagnose a failure. the vehicle was not repaired. the manufacturer was made aware of the failure and offered no assistance. the failure mileage was 500. the vin was unavailable. sm.
STRUCTURE
09/29/20091
 I reserved a 2012 town and country in august of 2012,,, ( they said that way the only auto that they had on the lot) from enterprise that had a defect in the rear window,,, i pick up the car on 9/24/2012 and stop for the night in ga,,, that night it went down to 30 degrees.. i turn on the rear defroster and the window blow up as we were heading north on i-75. this auto had a recall on it for this problem by the auto company but enterprise is trying to collect,,,3 to 4 emails a day $312.00 in top of the ~$500.00 i all ready paid i believe that enterprise leases unsafe cars to seniors and when they are damage because of the defect enterprise charges them and get money form the auto company on top of what they can force us seniors to pay>>>> *tr
SUSPENSION
02/28/20122600
 Tl* the contact owns a 2012 chrysler town and country. while driving approximately 5 mph, the contact heard a loud screeching sound from under the vehicle. after inspecting the vehicle the contact noticed that the front passenger side tire arm was fractured and the other three wheels were pointing inward abnormally. the vehicle was towed to the dealer. where the technicians reconnected the tire arm and advised that a lug nut was not tightened correctly. the vehicle was repaired. the vin was not available. the approximate failure mileage was 2,600.
02/28/20122600
 Tl- the contact owns a 2012 chrysler town and country. while driving approximately 5 mph, the contact heard a loud screeching sound from under the vehicle. after inspecting the vehicle the contact noticed that the front passenger side tire arm was fractured and the other three wheels were pointing inward abnormally. the vehicle was towed to the dealer. where the technicians reconnected the tire arm and advised that a lug nut was not tightened correctly. the vehicle was repaired. the vin was not available. the approximate failure mileage was 2,600. kmj
02/28/20122600
 Tl- the contact owns a 2012 chrysler town and country. while driving at approximately 5 mph the contact heard a loud screeching sound from underneath of the vehicle. after inspecting the vehicle the contact noticed the front passenger side tire arm had fractured. the contact noticed the other three wheels were pointing inward. the vehicle was towed to the dealer. the technicians reconnected the tire arm and stated that a lug nut was not tightened correctly. the vehicle was repaired. the vin was not available. the approximate failure mileage was 2,600. ds
TIRES
11/01/201211000
 Tl-the contact owns a 2012 chrysler town & country equipped with kumho solus kh25 tires, size 235/60/16 (n/a). the contact stated that while driving at various speeds the tpms warning light illuminated, indicating that the air pressure for each of the four tires was too low. the contact stated that the tpms light would illuminate every three days. the vehicle was taken to the dealer for diagnosis. after diagnosis, they advised him that they were unable to locate a failure but they would add nitrogen to all four tires. a few days after having the nitrogen added to the tires, the failure recurred. the manufacturer was later contacted but the contact was unable to speak with anyone directly. the failure and current mileages were approximately 11,000. the tire failure mileage was unknown. kmj
11/01/201211000
 Tl-the contact owns a 2012 chrysler town & country equipped with kumho solus kh25 tires, size 235/60/16. while driving at various speeds the contact noticed that the tpms warning light had illuminated, indicating that each of his four tires air pressure was too low. the contact stated that the tpms light would illuminate every three days. the vehicle was taken to the dealer for diagnosis. after diagnosis they advised him that they were unable to locate a failure but they would put nitrogen into all four tires. a few days after having the nitrogen placed in the tires, the failure recurred. the manufacturer was later contacted but the contact was unable to get ahold of anyone. the failure and current mileages were approximately 11,000. tb
UNKNOWN OR OTHER
10/01/20126481
 Headlamps are extreamly high off road when on high beam. chrysler tells me there is no fix it is a single unit system and in order to lower the high beams they also will lower low beams. when they adj high beams i lose my low beams and they are so low i have no night vision on low beam they stop about 35 feet in front of the vehicle and go no farther due to them being adjusted extreamly low. i can not drive the vehicle at night time. the dealer agrees with me that the headlamps are out of adjustment and that they have had 5/6 new cars owner complain about the headlamps but there is nothing they can do about it. they advised me the headlamps are hight and at five feets from the vehical they they test 12 high so at 100 feet they are in the trees..... the vehical is unsafe to drive at night i have been told there is nothing that can be done. i have had this vehicle to two dealerships for a total of 3 times and the headlamps are still unsafe at this time.
VISIBILITY/WIPER
09/29/20091
 I reserved a 2012 town and country in august of 2012,,, ( they said that way the only auto that they had on the lot) from enterprise that had a defect in the rear window,,, i pick up the car on 9/24/2012 and stop for the night in ga,,, that night it went down to 30 degrees.. i turn on the rear defroster and the window blow up as we were heading north on i-75. this auto had a recall on it for this problem by the auto company but enterprise is trying to collect,,,3 to 4 emails a day $312.00 in top of the ~$500.00 i all ready paid i believe that enterprise leases unsafe cars to seniors and when they are damage because of the defect enterprise charges them and get money form the auto company on top of what they can force us seniors to pay>>>> *tr