Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SERVICE BRAKES, HYDRAULIC | |||
| 05/15/2004 | 2000 | 1 | |
| Upon merging back onto the highway consumer over corrected the steering wheel. to rectify this problem the consumer depressed the brake pedal and turned into the skid. the brakes locked up and the truck crashed into a mountain head on, then rolled over twice. none of the trucks air bags deployed upon impact. the truck sustained severe frontal damage and the windows busted out, except for the front windshield, and the driver and passenger side window. the driver didn't sustain any injuries. the cause of the brakes locking up and the non deployment of the air bag has yet to be determined.*ak | |||
| SERVICE BRAKES, HYDRAULIC - ANTILOCK | |||
| 06/15/2005 | 28400 | 1 | 08/07/2004 |
| I had an accident at 45 mph, and the air bags did not deploy. chrysler is saying there is nothing wrong with the vehicle. *nm phone intervew update (oct 25, 05): verified that there were no fatalities. t-boned another vehicle at the rear quarter panel at 45 mph and none of the air bag deployed. | |||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DISC - PADS | |||
| 05/27/2005 | 1 | ||
| I took my car to the dealer in may because i heard a weird noise coming front the back of my car when i pressed on the brakes...the dealer stated the breaks needed cleaning. while i was driving home, i heard he noise again. i took it back to the dealer the second time that same day and the supervisor denied hearing noises when driving the vehicle with me. suggested it needed more cleaning. the dealer cleaned it a little bit more and i went home. three weeks later the noise appeared again. took it to the dealer in august, now told me the noise is coming from bad brakes in the front. they charged me $200 to change pads and rotors. well, took it home next day while driving heard the noise again. called the dealer told me that i would hear a noise for the next couple of days. they said it was common since their were new materials on the car. since then, the noise is still present. took it to another dealer. the other dealer said nothing wrong with the car, just has a noise, they don't know where the noise is coming from. if the brakes needed to be changed to solve the problem why is the noise still there. *nm | |||
| 06/06/2005 | 13500 | 1 | 06/15/2004 |
| Bought new 2005 chrysler town & country - not even a year old - approx. 14k on it - heard a metal to metal sound when braking. took it to the dealership, was told i need new brakes and is going to cost me approx. 400.00 dollars. warranty is only good up to 12k. | |||
| 10/04/2004 | 7590 | 1 | 06/16/2004 |
| Brakes had small sqeaking noise from time of purchase in june of 2004. only when the brakes were applied. the dealer said sometimes knew brakes do that. just under 8,000 miles, i had road side assistance tow the van to dealer. brakes were grinding. the dealer didn't warranty the work or parts. even though i have a 12,000 mile brake warranty. the dealer wanted me to pay $300+ for repairs, after a chrysler district manager looked at the vehicle, they offered as a one time goodwill adjustment to slit cost of repairs 3 ways. i paid $81.00. the same night i got the van back, the brakes are still sqeaking. i called the service department again and i was told that brakes are made of small parts of metal and that the noise is normal.*ak | |||
| 05/11/2004 | 400 | 1 | |
| While driving consumer heard a metal to metal sound. vehicle was taken to the dealership to have the metal sound inspected. dealership indicated that brake pads wore out prematurely and caused the rotors to crystallize. the brake pad and rotors were replaced. *ak | |||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DISC - ROTOR | |||
| 05/27/2005 | 1 | ||
| I took my car to the dealer in may because i heard a weird noise coming front the back of my car when i pressed on the brakes...the dealer stated the breaks needed cleaning. while i was driving home, i heard he noise again. i took it back to the dealer the second time that same day and the supervisor denied hearing noises when driving the vehicle with me. suggested it needed more cleaning. the dealer cleaned it a little bit more and i went home. three weeks later the noise appeared again. took it to the dealer in august, now told me the noise is coming from bad brakes in the front. they charged me $200 to change pads and rotors. well, took it home next day while driving heard the noise again. called the dealer told me that i would hear a noise for the next couple of days. they said it was common since their were new materials on the car. since then, the noise is still present. took it to another dealer. the other dealer said nothing wrong with the car, just has a noise, they don't know where the noise is coming from. if the brakes needed to be changed to solve the problem why is the noise still there. *nm | |||
| 10/04/2004 | 7590 | 1 | 06/16/2004 |
| Brakes had small sqeaking noise from time of purchase in june of 2004. only when the brakes were applied. the dealer said sometimes knew brakes do that. just under 8,000 miles, i had road side assistance tow the van to dealer. brakes were grinding. the dealer didn't warranty the work or parts. even though i have a 12,000 mile brake warranty. the dealer wanted me to pay $300+ for repairs, after a chrysler district manager looked at the vehicle, they offered as a one time goodwill adjustment to slit cost of repairs 3 ways. i paid $81.00. the same night i got the van back, the brakes are still sqeaking. i called the service department again and i was told that brakes are made of small parts of metal and that the noise is normal.*ak | |||
| 05/11/2004 | 400 | 1 | |
| While driving consumer heard a metal to metal sound. vehicle was taken to the dealership to have the metal sound inspected. dealership indicated that brake pads wore out prematurely and caused the rotors to crystallize. the brake pad and rotors were replaced. *ak | |||