Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING - RACK AND PINION | |||
| 11/09/2005 | 5980 | 2 | 07/26/2005 |
| I purchased a new, 2005, town & country minivan over the summer. i have just 6000 miles on this vehicle. less than three weeks ago i had to take it in because the vehicle kept stalling out. the company fixed it at no cost to me, and even provided a rental vehicle. apparently there was an in-house recall for this problem. meaning that the dealerships knew about it, but not the consumer. now, three weeks later i start hearing a noise in the steering column. i too had a 2003 town & country minivan which was subject to steering problems. i noticed that there was fluid all over my drive way and took it to the dealer. they told me that it was undriveable. so, now, chrysler refuses to pay for the rental car. i was told by the dealer that the part in question was on back order, and that there were over 180 parts on that back order. why should i the customer have to pay for a rental car on a new car when this is clearly a manufacturing problem. i am not the only one who has experienced this problem. i have contacted the company, and i only get the same old i am sorry. blah, blah, blah song and dance. where do i go from here? *nm | |||
| 05/12/2005 | 3000 | 1 | 03/15/2005 |
| Dt: the consumer stated that h 2005 chrysler town & country was making noise in the steering column. the consumer already had problems with 2004 town & country with the same issue. the consumer had to go through the arbitration process to declare 2004 town & country a lemon. then ,chrysler had to buy back the van. the consumer then purchased the 2005 vehicle. the manager went out of his way to guarantee that this van was better than the last one. the rack & pinion on the 2004 van failed. the 2005 van had the same defect. the 2005 van was considerable new with less than 7,000 miles. this problem was reported to the dealership. the dealership told the consumer that they would look at the van. the manager said that they were further along with this van since they had the problem with the last van. the consumer was angry at the dealership because of the run around they gave her about this issue. consumer contacted the attorney general's office on the 2004 van, and they suggested the she contact nhtsa concerning the 2005 van. the consumer says that the van was currently less worth. dealership will only give her $19,000 instead of the $30,000 that she paid for it. consumer did not feel safe in this van. the dealership service department told the consumer that chrysler was having major problems with rack & pinion steering. *ak | |||
| 04/01/2004 | 1 | ||
| Consumer went to get vehicle serviced for rack and pinion, and since april, they still do not have any parts available. consumer was still waiting to get her car serviced.*ak | |||