Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ELECTRICAL SYSTEM | |||||
| SB-08-021-10 | 08/03/2010 | 10034499 | Chrysler/dodge: power sliding doors inoperative. this involves flash reprogramming the power sliding door module rear left and/or right (dmrl/dmrr) with new software. power sliding doors will not open from any of the switches. doors wil | 11/19/2010 | |
| SB-08-021-10 | 09/29/2010 | SB08-021-10 REVB | 10034499 | Chrysler/dodge: power sliding doors inoperative. this involves flash reprogramming the power sliding door module rear left and/or right (dmrl/dmrr) with new software. power sliding doors will not open from any of the switches. doors wil | 11/19/2010 |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ELECTRICAL SYSTEM | |||
| 05/01/2011 | 19500 | ||
| Tl* the contact owns a 2010 chrysler town & country. the contact was driving 25 mph when the key independently moved in the ignition switch from on to acc, causing the vehicle to stall. the contact was able to restart the vehicle and it was taken to the dealer. the dealer was unable to duplicate the failure so there were no repairs performed. the contact called the manufacturer but the manufacturer would not provide any assistance because the dealer had not stated what was causing the problem. the contact referenced nhtsa campaign id number: 11v139000 (electrical system:ignition) but the manufacturer was unable to identify the recall. the vehicle was not repaired. the failure mileage was 19,500. | |||
| 05/21/2011 | 14100 | ||
| Town and country - shut off while on highway while driving my wife and 2 yr old child, my 1 year old t&c shut off while driving (~45-50 mph) on the highway. i lost all power to the car (including power steering) and was fortunate enough to get to the shoulder with out incident. i put the car in park and immediately started the car up and we continued on our way. it wasn't until later that night, i remembered a recall notice on the t&c i read on the news, in march. unfortunately, we have not heard of when this will be fixed. this could have caused a very bad crash and we now question the safety of the family while in the vehicle. i am the parent of two young children and we purchased the t&c with its reputation of safety in mind. i will be contacting the dealer immediately in the morning, but i am reading many complaints of the same issue. does someone have to get injured or killed before this repeat issue gets taken seriously? | |||
| 05/01/2011 | 19500 | ||
| Tl* the contact owns a 2010 chrysler town & country. the contact was driving 25 mph when the key independently moved in the ignition switch from on to acc, causing the vehicle to stall. the contact was able to restart the vehicle and it was taken to the dealer. the dealer was unable to duplicate the failure so there were no repairs performed. the contact called the manufacturer but the manufacturer would not provide any assistance because the dealer had not stated what was causing the problem. the contact referenced nhtsa campaign id number: 11v139000 (electrical system:ignition) but the manufacturer was unable to identify the recall. the vehicle was not repaired. the failure mileage was 19,500. | |||
| 05/21/2011 | 14100 | ||
| Town and country - shut off while on highway while driving my wife and 2 yr old child, my 1 year old t&c shut off while driving (~45-50 mph) on the highway. i lost all power to the car (including power steering) and was fortunate enough to get to the shoulder with out incident. i put the car in park and immediately started the car up and we continued on our way. it wasn't until later that night, i remembered a recall notice on the t&c i read on the news, in march. unfortunately, we have not heard of when this will be fixed. this could have caused a very bad crash and we now question the safety of the family while in the vehicle. i am the parent of two young children and we purchased the t&c with its reputation of safety in mind. i will be contacting the dealer immediately in the morning, but i am reading many complaints of the same issue. does someone have to get injured or killed before this repeat issue gets taken seriously? | |||
| 05/01/2011 | 19500 | ||
| Tl* the contact owns a 2010 chrysler town & country. the contact was driving 25 mph when the key independently moved in the ignition switch from on to acc, causing the vehicle to stall. the contact was able to restart the vehicle and it was taken to the dealer. the dealer was unable to duplicate the failure so there were no repairs performed. the contact called the manufacturer but the manufacturer would not provide any assistance because the dealer had not stated what was causing the problem. the contact referenced nhtsa campaign id number: 11v139000 (electrical system:ignition) but the manufacturer was unable to identify the recall. the vehicle was not repaired. the failure mileage was 19,500. | |||
| 05/21/2011 | 14100 | ||
| Town and country - shut off while on highway while driving my wife and 2 yr old child, my 1 year old t&c shut off while driving (~45-50 mph) on the highway. i lost all power to the car (including power steering) and was fortunate enough to get to the shoulder with out incident. i put the car in park and immediately started the car up and we continued on our way. it wasn't until later that night, i remembered a recall notice on the t&c i read on the news, in march. unfortunately, we have not heard of when this will be fixed. this could have caused a very bad crash and we now question the safety of the family while in the vehicle. i am the parent of two young children and we purchased the t&c with its reputation of safety in mind. i will be contacting the dealer immediately in the morning, but i am reading many complaints of the same issue. does someone have to get injured or killed before this repeat issue gets taken seriously? | |||
| 05/01/2011 | 19500 | ||
| Tl. the contact owns a 2010 chrysler town & country. the contact stated while driving 25 mph the key in the ignition switch moves from on to acc causing the vehicle to shut off. the contact has to pull over and stop the vehicle to restart it. the contact took the vehicle to the dealer and the dealer could not duplicate the problem so no repairs were performed. the contact has called the manufacturer but the manufacturer has not provided any assistance because the dealer has not stated what is causing the problem. the contact notice a nhtsa campaign id number: 11v139000 (electrical system:ignition) but the manufacturer was unable to identify the recall. the contact stated the vehicle may cause a crash. the failure mileage was 19,500. jo | |||
| 05/21/2011 | 14100 | ||
| Town and country - shut off while on highway while driving my wife and 2 yr old child, my 1 year old t&c shut off while driving (~45-50 mph) on the highway. i lost all power to the car (including power steering) and was fortunate enough to get to the shoulder with out incident. i put the car in park and immediately started the car up and we continued on our way. it wasn't until later that night, i remembered a recall notice on the t&c i read on the news, in march. unfortunately, we have not heard of when this will be fixed. this could have caused a very bad crash and we now question the safety of the family while in the vehicle. i am the parent of two young children and we purchased the t&c with its reputation of safety in mind. i will be contacting the dealer immediately in the morning, but i am reading many complaints of the same issue. does someone have to get injured or killed before this repeat issue gets taken seriously? | |||
| 05/01/2011 | 19500 | ||
| Tl. the contact owns a 2010 chrysler town & country. the contact stated while driving 25 mph the key in the ignition switch moves from on to acc causing the vehicle to shut off. the contact has to pull over and stop the vehicle to restart it. the contact took the vehicle to the dealer and the dealer could not duplicate the problem so no repairs were performed. the contact has called the manufacturer but the manufacturer has not provided any assistance because the dealer has not stated what is causing the problem. the contact notice a nhtsa campaign id number: 11v139000 (electrical system:ignition) but the manufacturer was unable to identify the recall. the contact stated the vehicle may cause a crash. the failure mileage was 19,500. jo | |||
| 05/21/2011 | 14100 | ||
| Town and country - shut off while on highway while driving my wife and 2 yr old child, my 1 year old t&c shut off while driving (~45-50 mph) on the highway. i lost all power to the car (including power steering) and was fortunate enough to get to the shoulder with out incident. i put the car in park and immediately started the car up and we continued on our way. it wasn't until later that night, i remembered a recall notice on the t&c i read on the news, in march. unfortunately, we have not heard of when this will be fixed. this could have caused a very bad crash and we now question the safety of the family while in the vehicle. i am the parent of two young children and we purchased the t&c with its reputation of safety in mind. i will be contacting the dealer immediately in the morning, but i am reading many complaints of the same issue. does someone have to get injured or killed before this repeat issue gets taken seriously? | |||
| 05/07/2011 | 45000 | ||
| Car loses power while driving if key is bumped or if car hits a bump key is easily put in the accessory position and car loses all power. this happened when the keychain was bumped in the middle of an intersection, another time while making a left turn, and another time while driving about 25mph. this is easily duplicated because while driving i have been able to turn the key to the accessory position and it loses all power. my concern is that this will happen while driving on the freeway and a serious accident will happen. | |||
| 04/09/2011 | 26600 | ||
| While on vacation we rented a 2010 chrysler town & country mini van from enterprise san antonio int'l airport location. we picked up the vehicle on 04/05/2011. we drove the vehicle to laredo texas. after 4 day driving the van, we parked it at the local mall, got out of the vehicle, walked into the mall when the rental vehicle engine burst into flames. there was a loud sound, which was the front windshield exploding, a cloud of smoke then appeared, and seconds later there were huge flames coming out of the engine. this resulted in total loss of the vehicle along with all of our personal belongings. luckily we had just exited the vehicle so we were not injured other than being traumatized by the entire event. there was no signs that there was about to be an explosion. the vehicle had not overheated, and there were no smells in or coming from the vehicle. we had simply parked the vehicle right before it exploded. the local police dept and fire department arrived on the scene very quickly to put out the blaze. chrysler and our personal ins company have completed an inspection of the van but chrysler refuses to disclose the cause of the fire to our family. we are very concerned about this and are afraid that another family may not be as lucky as we were to escape this malfunction without physical harm. i would like this issue to be investigated further by someone. we and other families deserve answers the big co won't give us. | |||
| 04/21/2011 | 21000 | ||
| Car stalls out while driving on highway, happened 3 times to date, can restart by shifting out of drive to neutral and restart car with key. speeds have been 50 to 70 mph. taken to dealer but they are unable to find any problem and will out try any fix. | |||
| 03/11/2011 | 1940 | ||
| Tl* the contact owns a 2010 chrysler town and country. the contact stated that the rear lift gate warning alarm did not sound as the liftgate was opened. the vehicle was taken to the dealer where the technician could not determine how to activate the feature. the manufacturer was contacted and stated that the vehicle did not come equipped with that feature. the contact stated that the vehicle should have come equipped with the feature for safety reasons. the approximate failure mileage was 1,940. | |||
| 03/11/2011 | 1940 | ||
| Tl- the contact owns a 2010 chrysler town and country. the contact stated when the lift gate was opening there was no warning sound which notifies when the lift gate was opening. the vehicle was taken to the dealer where the technicians could not find how to activate the feature. the manufacturer was contacted and stated the vehicle does not come equipped with that feature. the contact feels that it should come equipped with the feature for safety reasons. the approximate failure mileage was 1,940. ds | |||
| 01/10/2011 | 19552 | ||
| Bought van 12/30/10 with 18,883 miles. 1/10/11 - breaks running very hot, pulsate, and lock up. dealer said front rotors warped. r&r'd front rotors. 1/27/11 - breaks still pulsate and running very hot. dealer resurfaced both rear rotors. 2/17/11 - breaks still running very hot. dealer could not find any problem with front breaks. 3/10/11 - breaks still running very, very hot and locked up while driving in rain. windows have been intermittently opening by themselves on several occasions when vehicle is turned off. dealer does not know what to do. | |||
| 03/07/2011 | 16000 | ||
| Turned car on pulled out of driveway drove about 500 feet approx. 25 miles per hour. steering wheel and pedels locked engine turned off, coasted to side of road put in park waited approx. 2-3 minutes turned back on started fine, went home. called dealer and brought car in. waiting to hear from dealer. this was the first time this happened. 2010 chrysler town and country 16000 miles | |||
| 02/15/2011 | 1000 | ||
| New 2010 chrysler town & country: when vehicle is occupied or unattended, random electrical malfunctions have occured on various occasions -sliding doors open and close by themselves; rear hatch opens and closes by itself; car alarm activates by itself. bystanders and/or passenger could experience physical injuries from unanticipated operation of sliding doors and rear hatch. dealership states it can't duplicate problem, even though chrysler issued a rrt rapid repair transmittal 10-064 to update sliding door modules. the modules were updated but had no positive effect. dealer advised customer that the vehicle operator must accidently be pushing the remote keyless entry buttons - a totally absurd remark. consistent faltering and reluctance of transmission to engage smoothly while shifting gears - not a hazard, but another indication of possible electric control problems. | |||
| 03/07/2011 | 16000 | ||
| Turned car on pulled out of driveway drove about 500 feet approx. 25 miles per hour. steering wheel and pedels locked engine turned off, coasted to side of road put in park waited approx. 2-3 minutes turned back on started fine, went home. called dealer and brought car in. waiting to hear from dealer. this was the first time this happened. 2010 chrysler town and country 16000 miles | |||
| 02/15/2011 | 1000 | ||
| New 2010 chrysler town & country: when vehicle is occupied or unattended, random electrical malfunctions have occured on various occasions -sliding doors open and close by themselves; rear hatch opens and closes by itself; car alarm activates by itself. bystanders and/or passenger could experience physical injuries from unanticipated operation of sliding doors and rear hatch. dealership states it can't duplicate problem, even though chrysler issued a rrt rapid repair transmittal 10-064 to update sliding door modules. the modules were updated but had no positive effect. dealer advised customer that the vehicle operator must accidently be pushing the remote keyless entry buttons - a totally absurd remark. consistent faltering and reluctance of transmission to engage smoothly while shifting gears - not a hazard, but another indication of possible electric control problems. | |||
| 12/23/2010 | 1940 | ||
| We have a 2010 chrysler t & c purchased new on sept 30 from the local chrysler dealer. it now has less than 2000 miles on the odometer. last thursday evening, dec 23rd, the battery was totally discharged after setting in the garage about 24 hours. none of the remote buttons were effective, the door had to be manually unlocked with the emergency key, and key placed in the ignition switch would do nothing and could not be removed. i tried to contact the dealer next morning, dec 24, but found it was closed then and for the next two days. i could not get the car started by jump start and could not get the battery recharged while connected. finally, i managed to get the battery charged while disconnected. upon entering the car to start it,prior to inserting the key into the ignition switch, i noticed the heater blower in the second seat area was running. i checked the blower control knob and found it was turned on. i turned the knob to off and back on again. the fan stopped and did not come on back on. the car started normally with no subsequent problems. on monday, 27th, i took the van the dealer who could not diagnose or fix the problem. the problem was also reported to chrysler costomer service. no response has been received. now we have a brand new van that we cannot trust with an apparent computer and/software glitch the dealer cannot diagnose or fix. what should i do now? until this problem is diagnosed and fixed we are hesitant to drive the vehicle. just about every function, including brakes, accelerator, steering, lights, heating, cooling, gear shift, are computer controlled. toyota's problems with accelerator and brakes come to mind. the contact requested that the personal information previous entered by him be deleted from the compliant.vf | |||
| 09/02/2010 | 37500 | ||
| The automatic sliding door wiring breaks which causes the door to stop operating and it causes the wires to arc which in turn can cause a fire the vechile in question is a 2008 chrysler town and country i have found the solution to this problem on ytube so i am not the only one having this problem | |||
| 09/07/2010 | 3000 | ||
| In early july 2010 we puchased a new 2010 town & country that was converted by braun corporation for wheelchair access. on 9/7/10 i was driving approximately 30-40 mph. vehicle began to lose power and dash lights came on and fuel guage went to empty. vehicle stalled completely in road. i was able to re-start van and go approximately two more blocks before the vehicle repeated the scenario. after pulling into parking lot and re-starting the van, we sat idling without incident for about 20 minutes while waiting for tow truck. vehicle was towed to chrysler dealer. dealer was unable to replicate problem during test drives on 9/7/10 and 9/8/10. computer diagnostics revealed no reason for power failure. | |||
| 05/22/2010 | 2527 | ||
| Tl-the contact owns a 2010 chrylser town & country. while driving at 35mph and decelerating all the gauges and lights in the vehicle went off the vehicle just stop in the middle of the road. the engine restarted momentarily and this incident happens twice. the vehicle was taken to the dealer and a diagnostic test was completed twice but they could not duplicate the failure and inform her they cannot repair the vehicle. the manufacturer was not call to inform them of this failure. the failure mileage was 2,527 and the current mileage 2,816......mw | |||
| 05/16/2010 | 5710 | ||
| Van stalled out on curved road @ aproximately 45mph without warning narrowly avoiding a rear end collision by the trailing car. 2 weeks previous to this it stalled out 5 times making left turns and 1 time making right turn. van was taken to dealership when it just began stalling but they could find nothing wrong. van was taken back to dealership after the high speed stall and again they could find nothing wrong. | |||